Help Desk Support Specialist in Canada

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . People use Pinterest to find ideas and brands that they love. We aspire to help our advertisers and partners reach their audiences with inspiring content. The API team is responsible for ensuring our first party clients (Android, iOS, and Web) have a stable API to develop on top of. Our customers are Pinterest developers who want to build product features, and who rely on a highly available system to do so. As the Engineering Manager for API, you will lead a talented and growing engineering team responsible for growing the existing portfolio. The ideal candidate should have experience building backend web applications, be driven to become an expert in their domain, have some knowledge of distributed systems engineering, and have a passion for leadership. What you’ll do: Collaborate with stakeholders across the organization to architect so

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a Designer Advocate to partner closely with our Marketing, Sales, and Product teams. You'll bring deep design expertise, strong product intuition, and a genuine love for the design community into our go-to-market strategies. You'll also champion our users' voices internally, ensuring their perspectives shape our product evolution. This role is based out of our San Francisco hub. What you'll do at Figma: Build, evolve, and deliver certification programs, and scalable enablement programs for Figma's service distribution partners to help them successfully adopt, position, and leverage Figma best practices Cultivate trusted relationships with strategic service, distribution, and tech partners, collaborating closely to identify opportunities, share best practices, and drive mutual success Develop written, visual, and video content that showcases modern product development workflows, demonstrates Figma's integrations and ecosystem, and equips partners to educate and inspire their customers Represent Figma at partner events, workshops, conferences, and customer engagements, highlighting real-world workflows, integrations, and success stories that accelerate adoption Gather insights from users and partners including feedback on workflows, integrations, and emerging trends We'd love to hear from you if you: Demonstrate deep, hands-on expertise in Figma, with experience embedding the platform within product teams and taking ideas from early exploration through to polished, high-impact ou

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Software Platform team accelerates developer velocity and increases system reliability by building the foundational platforms and tools that power Robinhood engineering. Within this group, the Kubernetes Compute team focuses on building and operating a highly available, scalable Kubernetes-powered container platform. We ensure that our infrastructure seamlessly supports reliable application deployments, integrates core platform capabilities, and enables multi-region scalability. We are expanding our core container systems to support our next phase of technical growth! As a Senior Software Develope r, you will focus heavily on building, operating, and expanding our container provisioning platforms. You will be responsible for designing resilient container infrastructure and contributing to our technical migration to Amazon EKS to improve platform reliability. In this position, you will collaborate with engineering teams across Robinhood to deliver reliable platform integrations for core capabilities like networking and security. Your work will directly help our infrastructure scale efficiently while maintaining a high standard of safety and system uptime. This role is bas

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Android team’s mission is to redefine how millions of users engage with their finances. We're focused on delivering intuitive, scalable, and inclusive mobile experiences that empower our customers to build better financial futures. We collaborate closely with Product, Design, and Backend Engineering to ensure every interaction on Android reflects quality, performance, and care. Robinhood’s Trading Products team builds and evolves the customer-facing stock trading experience within Brokerage Engineering, owning key parts of the equities product surface. The team works across core order flows, trading state updates, and frontend product experiences to help customers research, place, and manage trades with reliability at scale. As a Senior Android Engineer on this team, you would lead the development of high-impact mobile experiences that sit at the center of the trading journey. We’re looking for someone who can drive complex Android work end to end, partner closely across functions, and bring the technical depth and product judgment to flex into staff-level scope for the right candidate. This role is based in our Menlo Park, CA or New York City, NY office, with in-person

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. About the Team The Security Operations (SecOps) team at Robinhood proactively safeguards our platform and millions of customers. We monitor, detect, and respond to security threats in real time while staying ahead of risks through threat intelligence, Red Team operations, and research partnerships. We are building the next generation of security operations—leveraging AI-driven automation, Autonomic Security Operations (ASO), and innovative detection frameworks to set the standard across the cybersecurity industry! About the Role As a Staff Security Engineer (IC6) on the Detection & Response team, you will drive our incident response strategy, build robust detection engineering frameworks, and mentor engineers across the organization. In this high-impact role, you will command high-stress incident responses, eliminate operational noise by developing an AI-native detection platform, and help shape the broader AI-agentic ecosystem for SecOps. You will work closely with cross-functional partners in Proactive Security, Security Engineering, Insider Trust, Infrastructure, Legal, and Communications to protect Robinhood’s ecosystem. This role is based in our Bellevue, WA a

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Growth team's mission is to help Robinhood grow smarter, not just faster, by pairing data-driven insights with sharp execution. We help ensure every growth investment is measurable, efficient, and delivers lasting value. We work closely with partners in Product, Paid Media, and Lifecycle Marketing to improve how we acquire users, keep them engaged, and grow their value over time. As a Senior Data Scientist, Product , you will help answer big, foundational questions to shape our premium subscription product, Robinhood Gold! In this high-impact role, you will help identify the right customers for Gold and determine which offers and incentives drive signups and retention. You will collaborate closely with partners across Product, Marketing, and Finance to prioritize key initiatives and measure business impact clearly. This position offers tremendous opportunity to influence product strategy and shape our long-term growth trajectory. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our o

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Proactive Security team builds and operates systems that help engineers identify and resolve security risks earlier in the software development lifecycle. The team creates practical safeguards, including shared libraries, frameworks, and automated checks that make secure development easier to adopt. You’ll work closely with product and engineering teams to reduce risk at scale while supporting efficient product development. The team values clear communication, sound judgment, and security practices that are useful for engineers building production systems. This is a meaningful opportunity to help strengthen application security across Robinhood! As a Security Engineer on the Application Security Team, you will help design and implement systems that embed security into development practices across Robinhood. You will review system designs, contribute to threat models, and guide secure implementation for product and platform teams. You will also build and improve security solutions and guardrails that give engineers clear patterns for developing secure services. You will utilize frontier AI models and tooling to help define the future of security at Robinhood. This r

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Finance & Strategy team partners closely with Finance leadership and teams across Product, Engineering, Recruiting, Procurement, and Accounting to guide key business decisions. The team focuses on financial planning, investment analysis, and portfolio performance tracking to support strategic initiatives, including venture fund activities. The work centers on developing clear financial insights that help leadership understand performance trends and evaluate opportunities. The team values thoughtful analysis, clear communication, and strong collaboration across functions! As a Finance & Strategy Senior Analyst, this role supports venture fund initiatives through financial modeling, portfolio analysis, and planning and reporting processes. The position works closely with senior leaders to deliver data-driven insights that inform capital allocation and strategic priorities. Responsibilities span both structured financial reporting and flexible analysis across business areas. The role also contributes to improving financial processes through standardization and automation, along with advancing AI-driven workflow improvements! This role is based in our Menlo Park, CA

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Our group is building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers & sharp problem-solvers. Individuals who are wired to make an impact. Robinhood is where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Money Experience team builds the customer-facing money movement experience in the app. The team owns core transfer flows and works across experiences like deposits, withdrawals, recurring deposits, transfer history, post-transfer pages, incoming wires, and guided transfer flows, including launches such as recurring extra cash. As a iOS Engineer on the Money Experience team, you would build and improve iOS experiences that help customers move money into, out of, and between Robinhood accounts. You would contribute to features like account selection, transfer validation, deposit and withdrawal flows, post-transfer experiences, and the migration to newer guided transfer flows, working as part of a mobile team that includes multiple iOS and Android engineers. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Build and maintain iOS features that support equities trading, brokerage account m

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Corporate Accounting team at Robinhood is responsible for managing the month-end close process, ensuring the accuracy and integrity of financial statements for all our stakeholders. As the Director of Accounting, you will play a key leadership role in the Corporate Accounting team, and will be responsible for overseeing monthly and quarterly close processes, timely and accurately preparing the financial statements in accordance with US GAAP. We are looking for a well-rounded individual who has demonstrated the ability to build and lead teams and manage general ledger functions in a high-growth, dynamic, and fast-paced environment. You will also oversee projects involving system implementations and automation projects that will help Robinhood scale as we grow. This role is based in our Menlo Park, CA, office with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Lead full month-end close and consolidation process

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Security Operations (SecOps) team protects Robinhood and its customers by detecting, investigating, and responding to security threats across our production systems, endpoints, and cloud environments. We combine detection engineering, incident response, and threat intelligence to identify emerging risks, strengthen our defenses, and reduce the impact of attacks before they reach our customers. As we continue to evolve our security platform, we're embracing AI and automation to help our teams move faster, uncover threats more effectively, and scale our defenses against increasingly sophisticated adversaries. As the Manager of Response, Automation, Intelligence and Detection Engineering (RAID) within SecOps, you will lead teams across North America, shaping the strategy, execution, and long term evolution of our defensive security capabilities. You'll be responsible for building high performing teams, maturing our detection and incident response programs, and ensuring we stay ahead of an increasingly sophisticated threat landscape. Working closely with Security, Engineering, Infrastructure, and Trust & Safety, you'll translate emerging threats into scalable defenses wh

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s mission has always been to democratize finance for all. With the launch of Robinhood Ventures, we’re taking a bold step forward - bringing access to private market investing to everyone, not just accredited investors. This new product line is designed to unlock opportunities traditionally limited to a select few, helping more people participate in the growth of private companies. As a Deal Lead for Robinhood Ventures , you will be at the forefront of sourcing and executing high-impact investments for our flagship publicly traded fund. You will be responsible for identifying new opportunities, conducting thorough financial and operational diligence, and supporting closing transactions in a competitive market. You will manage the full investment lifecycle—from sourcing and evaluation through investment committee materials, negotiation support, and portfolio engagement. This role reports to the Head of Robinhood Ventures and offers a rare opportunity to help shape a new product from its early stages while contributing to long-term platform growth. This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role Our group is building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers & sharp problem-solvers. Individuals who are wired to make an impact. Robinhood is where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Money Experience team builds the customer-facing money movement experience in the app. The team owns core transfer flows and works across experiences like deposits, withdrawals, recurring deposits, transfer history, post-transfer pages, incoming wires, and guided transfer flows, including launches such as recurring extra cash. As a Android Engineer on the Money Experience team, you would build and improve Android experiences that help customers move money into, out of, and between Robinhood accounts. You would contribute to features like account selection, transfer validation, deposit and withdrawal flows, post-transfer experiences, and the migration to newer guided transfer flows, working as part of a mobile team that includes multiple Android and iOS engineers. These teams are based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week . At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Work with a fast-growing team to revolutionize finance at speed and sc

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. Agentic AI is at the center of how we scale that mission. We fine-tune and align open-source models, build AI-powered support agents, and develop end-to-end AI agents for safety case management, systems that reason over complex, high-stakes cases and drive them to resolution. SCC brings together ML, data, backend, and product engineers alongside data scientists and operations partners to transform these systems. As a Machine Learning Engineer on the SCC team, you will fine-tune and align models and build AI Agents that power how riders and drivers get help. Your work spans the full loop: post-training open-source models for our domain, composing them into multi-step agents, and building the evaluation that proves they are safe to ship in a customer-facing, safety-critical setting. Post-train and adapt open-source LLMs for SCC use cases using SFT, LoRA, and preference-tuning methods (RLHF, RLAIF, RLVR). Design and build AI-powered support agents and end-to-end agents for safety case management using LangGraph or equivalent agentic frameworks. Own the evaluation data flywheel, offline and online, that defines what "good" looks like and build benchmarks for the team to hill-climb. Turn interaction feedback into training data and learning signals, closing the data flywheel that continuously improves the models. Responsibilities: Conduct literature review and build post-training fra

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Mapping team at Lyft is tasked with building a digital representation of the physical world - a map. We collect and serve the freshest and most accurate mapping data possible, along with algorithms, models, platform services, and map-based user experiences that power Lyft’s current and future transportation offerings. Mapping represents a huge opportunity for Lyft’s business, but also a big challenge. We build and scale systems that deal with large data storage, real-time data processing, machine / deep learning pipelines, routing and ETA models, driver and passenger location tracking, and more. We built beautiful and magical user experiences on top of all those services, and compete with companies that have been in the mapping business for decades. Our engineering team is growing rapidly, and we are looking for Engineering Managers to help us scale. Our engineers are smart, flexible, and love solving difficult challenges. They look to their managers for organizational transparency, career development, mentorship, and honest feedback. They move fast and ship code to production continuously, relying on their leadership to increase productivity by removing obstacles and keeping processes lean. Responsibilities: Manage a rapidly growing team of engineers developing user-facing Mapping experiences Mentor and guide the professional and technical development of your team members. Help develop their careers and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals Build teams that are collaborative, inclusive, and respectful of each other Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members Create plans for prioritizing technical and resourcing challenges in your organizat