Member Care Manager in San Francisco

Location: San Francisco, CA (Remote/Hybrid Available) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role You will be a member of the technical staff developing product experiences for our Dispatch Intelligence users – customers who want and have battery energy storage systems for additional energy cost savings or faster interconnection times. In this role, you will serve in a “full stack” capacity designing, building, and maintaining frontend and backend components of our energy storage suite of applications. We use Typescript, React, Next.js, Tailwind CSS, Radix/ShadCN, Jest, Cypress, Playwright, Vitest, and Storybook with Echarts and D3/Observable for data visualization for our frontend, and Cloudflare Pages for hosting and content delivery. We rely on identity and auth platforms like Clerk for sign-in flows. Our backend is written in Go and Python with Postgres/AlloyDB and blob storage for data persistence. Key Responsibilities Foster a culture and mindset of well-designed systems, test-driven software, and proactive communication with a high degree of transparency, mutual resp

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the team behind our continuous patronage features including channel Subscriptions, Gifting, and Turbo. As a member of our team, you’ll work alongside our highly engaged and collaborative team to design, build and maintain systems that scale to millions of concurrent users. We actively seek to improve our experiences and are looking for members that are passionate about our end users. Our team is based in San Francisco, CA and Seattle, WA. You Will: Create interactive experiences that are rewarding for both viewers and creators Architect and build robust, scalable applications that can handle millions of concurrent users Participate in Operational Excellence work to maintain and support our live services Collaborate with fellow engineers, product managers and designers to build new products and solutions You Have: 1+ years of professional software development experience with a focus on building scalable systems Excellent proficiency in modern programming languages (Python, Java, Go) and distributed system technologies A track record of building product experiences that users love Sharp proble

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role Help Build the Next Iconic Financial Brand Social is where brands earn relevance through culture, speed, creativity, and trust. SoFi is looking for a Brand Director, Social Strategy to help lead the next era of our social brand presence — building breakthrough strategies, developing platform-native content, and shaping how millions of people experience SoFi online. This person will play a critical role in building awareness, making SoFi a household name, and driving long-term brand equity through social-first storytelling, cultural relevance, and best-in-class execution across platforms. This role is for someone who understands both internet culture and brand building. Someone who can present a strategic vision to senior leadership, then jump into the feed and execute. Someone equally comfortable developing highly produced campaigns and scrappy content that cuts through because it feels native to the platform. We’re at a critical moment in growth. Our opportunity is massive across sports, creators, partnerships, live events, and social platforms and we need a leader who can help turn that momentum into awareness, consideration, and brand love. You’ll lead a small, high-impact team responsible for: Building social strategies that break through Leveraging member data and social trends to drive social

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Director, People Partners for Product, Design & Engineering (PDE), you'll be partnering with the leaders that are responsible for the teams building Figma and leading a team of highly skilled People Partners. You'll operate as a trusted advisor - coaching, challenging, and guiding the organization through rapid growth, reorganization, and change. As a member of the People team, you’ll partner closely with all of our People functions to build a best in class people function. If you’re energized by ambiguity, adept at building deep relationships, and excited to shape what great People Partnering looks like at Figma, we’d love to hear from you! This is a full time role held from our San Francisco hub. What you'll do at Figma: Serve as the strategic People Partner to Figma’s CTO and Chief Design Officer, building the credibility and trust to influence how they lead, organize, and grow their teams Lead and develop a talented team of People Partners across the Product, Design and Engineering organizations Lead and execute our People Programs such as org design, resource management, performance, and change management through periods of rapid scaling, reorganization, and shifting priorities Drive the core people cycles for your orgs across performance, calibration, talent reviews, succession planning while raising the bar on quality and consistency Partner across the People function and our cross functional partners to help execute the People strategy across the PDE organization Use data and insi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, Lyft's wholly-owned fleet management subsidiary, is undergoing a transformational shift from traditional rideshare fleet operations to autonomous vehicle fleet ownership and operations. We are seeking an AV Program Manager to help drive the cross-functional operating plan that will prepare Flexdrive to receive, staff, and operate AV fleets at scale domestically and abroad. This role supports the operational backbone of Flexdrive's AV readiness initiative. You will maintain the program timeline, coordinate cross-functional workstreams spanning infrastructure, people, fleet operations, treasury, legal, and finance, and help ensure that requirements are tracked, dependencies are surfaced, and deployment milestones are met. You will work closely with workstream leads across Operations, Strategy, Infrastructure, Finance, Legal, Analytics, and People. If you thrive in ambiguity, can bring structure to complex multi-workstream programs, and have a bias toward action, this role is for you. Responsibilities: 1. Program Planning & Execution Maintain the program timeline for Flexdrive AV Operating Readiness, tracking deliverables and dependencies across workstreams: Strategic Planning, Infrastructure, Analytics, People, Fleet Operations, Treasury, Finance, and Legal. Maintain the program's RAID log (Risks, Assumptions, Issues, Dependencies), surfacing cross-functional blockers with clear context for escalation. Support weekly leadership syncs and monthly deep-dive reviews, including preparation, presentation and follow-through. Translate upstream decisions (partner agreements, market selections, ) into operational requirements, updating the readiness roadmap accordingly. 2. Cross-Functional Coordination Serve as a connection point between workstream leads, helping ensure infrastructure time

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is in a defining moment — from turnaround to international growth, from traditional rideshare to the autonomous future — and how we build, organize, and lead our people will determine how well we get there. As Vice President, People, you will help drive the business forward through the strength of our people strategy, serving as a right hand to our Chief People Officer and a trusted advisor to Lyft's executive leadership team. This is a high-impact role for a seasoned people executive who operates at altitude and on the ground in equal measure, thrives in fast-paced, dynamic environments, and is energized by the chance to own some of the most complex and consequential work in the function. Reporting to the Chief People Officer, you will lead the People Business Partner organization, own workforce planning for the enterprise, and drive the human capital strategy behind Lyft's M&A activity from diligence through integration. You'll partner directly with the executive leadership team, represent the People function in cross-functional forums, and shape the org design, structure and ways of working that will carry Lyft into its next chapter. You'll anticipate challenges, help leaders look around corners, and bring forward-thinking solutions to keep Lyft's workforce agile, engaged, and ready for the future while shaping how the People function itself grows from here. Join us and help shape the future of work at one of the most mission-driven, people-focused companies redefining mobility. Responsibilities: Executive Partnership & People Strategy Partner directly with the Chief People Officer and executive leadership team on the people strategy behind Lyft's most significant business decisions, acting as a trusted advisor and bringing best-in-class practices to enable growth. People Business Par

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With Lyft Business, sales isn't a script you follow. It's a problem you solve in real time. As Business Associate for Lyft Business, you'll drive growth and expansion within your existing book of business in a market where transportation touches nearly every part of daily life. Success here isn't just about closing deals; it's about the judgment to identify where your time has the biggest return, and the strategic thinking to advise each client like a trusted partner as you grow their business with us. This job rewards people who think critically about where to focus their energy. Priorities will evolve, systems are still maturing, and you won't always have a playbook for every situation, but you'll have the experience and confidence to navigate ambiguity and make an impact as we figure it out. The people who thrive here are the ones who are resourceful, hard to rattle, and genuinely motivated by finding the right product fit for a client, especially when a conversation gets complex or unexpected. You'll focus on expanding and deepening relationships with small and mid-sized businesses, becoming a Lyft product expert who can efficiently resolve common support issues and guide clients through solutions that fit their needs. In this hybrid role, you will balance inbound and outbound outreach, but with a sharper eye toward prioritization: identifying key decision makers and influencers within your top accounts, and focusing your energy where it will drive the most growth. You're the hunter and the farmer, now with the experience to know which fields are worth tending. You'll be part of a driven, tight-knit sales team that's laser-focused on winning and growing business. We're looking for people who know how to apply critical thinking and strong judgment around ROI, work well with cross-functional partne

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Airports team is part of a mission-critical endeavor that keeps travelers moving smoothly. As an engineer on our team, your role will be essential in making sure drivers and riders enjoy a dependable experience at airports. You'll work hand in hand with various teams across Lyft, fostering collaboration and driving innovation to tackle the unique challenges of the travel and airports industry. Your responsibilities will also involve managing real-time communication with airports, ensuring our technology integrates seamlessly into their operations. Your skills will be the driving force behind enhancing the airport journey for millions. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Lead large features from idea to positive execution and launch Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge Participate in our teams on call rotation. Identify, triage, debug and resolve issues/bugs across our various applications and platforms Have the ability to explain the various trade offs made in decisions Manage project priorities, deadlines, and deliverables. Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or equivalent practical experience 2-5+ years of software engineering/production infrastructure industry experience Experience with Python, Go Proficiency in object-oriented programming Experience working with data structures or algorithms Ability to work with a low-ego, highly collaborative, and cross-functional team Bonus points: experience pursuing side projects or open-source project Benefits: Great medical, dental, and vision insurance options with additional programs available when enrolled M

About the Team The Enterprise Ad Sales Team is responsible for the marketing vision, development and growth of our largest advertising partnerships. This team was recently formed, and is seeking additional founding team members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with enterprise restaurant and consumer packaged goods (CPG) brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role The Account Manager, CPG will steer the company's efforts in adopting and partnering with major CPGs across our grocery, convenience, restaurant and retail markets. Digital grocery and convenience is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account executives, marketing, analytics, and product to innovate on our future approach and solutions. You will report into a CPG Industry Manager in our Enterprise Sales & Business Development organization. You’re excited about this opportunity because you will… Be part of the growing DoorDash Ads & Promos team Lead end-to-end marketing conversa

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for a seasoned Sr. Manager, Accounts Payable, tto join our Controllership organization. In this high-impact leadership role, you will own Lyft’s end-to-end AP, which includes the T&E and corporate card programs. The role spans domestic and international operations—and serves as a key strategic and operational leader overseeing how the company pays its corporate suppliers, manages vendor relationships, and scales its procure-to-pay processes. You will lead a team of managers and individual contributors located across multiple locations, and partner closely with Finance, Procurement, Treasury, Legal, Tax, and the broader business to ensure operational and compliance excellence at scale. This role is uniquely positioned at the intersection of operational rigor, global expansion, and financial transformation—making it ideal for a leader who thrives on building world-class teams, deploying automation intelligently, and delivering best-in-class supplier experiences. Responsibilities: Team Leadership & Development Lead, mentor, and develop a multi-layered team of AP managers and staff distributed across the multiple locations, fostering a culture of accountability, continuous improvement, and growth. Set clear performance expectations, provide regular coaching and feedback, and support career development pathways for all direct and indirect reports. Build organizational capacity by identifying skill gaps, championing training initiatives, and creating succession plans for critical roles. Model Lyft’s values and leadership principles, cultivating a high-trust, inclusive, and results-oriented team environment. AP and T&E Operations & Procure-to-Pay Collaborate with business partners on the full end-to-end procure-to-pay cycle including Global Supply Management and Procurement O

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Staff Design Program Manager for the Global Growth organization. Design Foundations is the infrastructure layer of Lyft's design organization — the systems, standards, and processes that every product team depends on. This role sits at the center of that work, owning program management across Product Design, UXR, Content Design, and AI tooling. Design Program Managers are strategic partners with design leads, leading and driving the design work forward everyday. You will work across teams to shepherd and manage the delivery of design and customer experiences to completion. You’re a strong strategic thinker, you can execute the small tasks well, and you take a creative approach to operational challenges. You’re savvy at connecting the dots, and being a trusted partner to cross functional peers at Lyft. You’ll be a leader within the design organization and an advocate for the Design+ team and the design process. Responsibilities: Own roadmap and execution for projects end-to-end Drive program management for the Global Growth design team Shape and document workflows and processes that make the team faster and more effective Partner with design, engineering, marketing, legal, and product to scope work, set timelines, and manage delivery Build and maintain visibility into project health, team utilization, and priorities for design leadership Lead planning and prioritization across cross-functional teams — balancing competing inputs without losing sight of the goal Facilitate design reviews, retros, and planning sessions Bring AI fluency to program management work — use tools like Figma, Jira, and AI assistants to accelerate your own workflow, and help the team adopt new tools effectively Experience: 7+ years in design program management, product design, or a relevant design industry role

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with

We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. As a Software Developer - Backend , you won’t just build services—you’ll shape the systems, architecture, and tooling that make them possible. At TextNow, Members of Technical Staff combine leadership and hands-on coding to enable the highest leverage opportunities possible. Being able to operate strategically, as well as diving into the lowest-level details, is a must. You’ll take technical ownership of key backend domains and work across mobile, web, and data to create faster, smarter, more reliable systems. AI and automation are at the core of how we build. You’ll use them to accelerate development, improve performance, detect and resolve issues faster, and continuously raise the bar for backend development excellence. We’re hiring Members of Technical Staff across multiple levels (intermediate/senior/staff+). Whether you’re an experienced developer looking to lead complex systems, or an early-career developer eager to grow, we’ll align your title and scope based on experience and impact. This role is about impact at scale. You’ll shape how TextNow builds and operates its backend systems—using AI and automation to make development faster, decisions smarter, and experiences more seamless for millions of users worldwide. What You'll Do Design, develop, and sustain high-performance, scalable backend services using Go microservices and modern cloud-native tooling. Lead architectural modernization and modularization to improve scalability, observability, and developer velocity. Define and own the entire lifecycle of your systems: API design, data modeling, deployment (CI/CD), live-traffic monito

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen. You’re excited about this opportunity because you will… Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft. Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations. One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe