Merchant Services Associate in San Francisco

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you! About the Role Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation. We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering. You're excited about this opportunity because you will… Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it. Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets. Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models. Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them. Stand up the feedback loop from the field back to product and engineering — turning merchant complaints, edge cases, and frontline observations into prioriti

About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! About the Role Platform Services is one of DoorDash’s organizations responsible for extending DoorDash beyond the consumer marketplace. The team owns three distinct business lines: Drive, a white-label delivery API that enables external businesses to access DoorDash’s delivery network; Parcels, which provides last-mile logistics for retailers and merchants; and Enterprise (DoorDash for Business), a b2b product suite powering corporate meal programs and large ordering for organizations of all sizes. We are looking for a Senior Technical Program Manager to help scale Platform Services. You will lead important engineering wide initiatives across Enterprise, Drive, and Parcels, working with Engineering, Product, Operations, and business leaders to deliver dependable, extensible logistics capabilities for external businesses. Programs will span backend services, partner and merchant integrations, operational tooling, and platform interfaces. They require strong technical judgment, cross organizational coordination, stakeholder management, and ownership of results. You will report into the centralized Technical Program Management team in Engineering. You're excited about this opportunity because you will… Drive Platform Services’ Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn Platform Services’ strategy into executable technical programs. The portfolio spans Drive (DoorDash’s white-label delivery offering), Parcels (last-mile logistics for merchants and retailers), and Enterprise (DoorDa

About the Team At DoorDash, we’re reimagining how people connect with the things they need — whether it’s a meal, a grocery run, and anything in between. Our audiences — Consumers, Dashers, and Merchants — are at the heart of everything the Design org builds. Our content design team plays a big part in this, with each content designer shaping the experience and bringing our vision to life through clear, thoughtful language that makes our three-sided marketplace easier, faster, and more human. About the Role We’re looking for a full stack UX Design Engineer to be the technical backbone of our global Content Design org and leader who builds the platforms, tooling, and ML systems that make world-class, localized product content effortless across DoorDash, Wolt, and Deliveroo. You’ll work at the intersection of design and engineering to build content tooling and embed LLM-driven workflows into product experiences. You’ll accelerate content design AI tooling so that CD’s can focus on the highest leverage strategic work, while your tools enable product designers and cross functional partners to ship high-quality content faster across DoorDash, Wolt, and Deliveroo. You're excited about this opportunity because... Design and build internal content tools that: Help PMs and designers generate, manage, localize, and deploy product content at scale. Plug custom GPTs and other LLMs into everyday product workflows for content iteration and improvements. Own full-stack development of these tools: Build and maintain frontend experiences using React and modern JavaScript/TypeScript. Design and implement backend services and APIs (e.g., Kotlin/Java) to support content tooling, experimentation, and automation. Integrate tooling with experimentation and infra: Embed content tools into A/B testing platforms so teams can test and ship variants with minimal engineering dependency. Build pipelines from variant generation → experiment → automated deployment of winners. Operationalize

About the Team Our US Marketplace team is responsible for growing the DoorDash business in the US, helping customers to discover & order what’s best in their city, merchants to grow their sales, and dashers to find flexible work. About the Role The US Marketplace team is looking for a motivated and hands-on operator to be the Director of Local Markets. As a Strategy & Operations Director, you’ll be responsible for driving marketplace growth in every U.S. market, across a variety of market types. You will report into the Growth and Markets team, leading cross-functional collaboration between DoorDash’s marketing, sales, product, finance, and analytics teams to deliver new products and service level improvements to drive local market growth. You'll have the opportunity to help define new ways to grow locally, incubate 0-1 experiments, scope partnership opportunities, foster relationships with external partners, and execute on a roadmap to grow the marketplace at the local level. You're excited about this opportunity because you will… Lead - From day one you’ll lead a team, helping the team to further develop the muscle of lowest level of detail analyses and execution rigor Business development - Develop relationships with new growth partners and top merchants Influence - Work cross-functionally across the US Marketplace Organization to help craft roadmaps, secure investment, and partner with other organizations to improve the user experience at local level Build – Explore growth opportunities alongside our partners in Product, Marketing, Analytics, Engineering, and Operations teams Analyze – Shape and define our strategy based on quantitative and qualitative data, querying data directly and empowering yourself with AI tooling (Cursor, Claude) Operate – Figure out how to get from A to B–then actually make it happen. Grow – Help the business get 1% better every day. We're excited about you because… You have 10+ years of experience in strategy &

About the Team DoorDash Labs is an independent innovation hub within DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. Our mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We are a highly senior team composed of former pioneers from a variety of different robotics industries. If you have a passion for applying AI and robotics solutions in a service used by millions of people, then we want to talk to you! Please Note: This role is based in San Francisco, CA, and requires being in-person 5 days a week. About the Role We are seeking a Senior RF Engineer to join our multidisciplinary team developing mission-critical RF/electrical systems for unmanned platforms.This role offers a rare opportunity to gain deep insight into RF design and validation, contributing across the full product lifecycle, from early concept and prototyping through production. In this role, you will apply deep expertise in electromagnetic theory and wireless system design to ensure autonomous platforms operate with exceptional reliability and precision. You will design, optimize and validate RF / mixed-signal PCBAs with a strong focus on interference mitigation, troubleshoot system-level desense, and leverage a thorough understanding of wireless technologies including LTE, 5G NR, Wi-Fi, GPS, and UWB. You’re excited about this opportunity because you will… Lead the development of innovative solutions that span across RF, Mixed signal and mechanical domain. Design RF hardware as well as wireless testbeds to support system validation, and lead the execution and documentation of system-level design and verification Provide expertise, mentorship to partner teams regarding EMI mitigation strategies, and cross-functional debug processes Characterize EMI caused by internal & external aggressors by tracing root causes using EMC probes

About the Team The Merchant (Mx) AI/ML team is a cornerstone of DoorDash’s merchant organization. We empower our restaurant partners to thrive on DoorDash by building intelligent, scalable AI systems that simplify operations, elevate their digital presence, and enhance customer engagement. Our world-class machine learning engineers develop production-grade AI solutions that power the entire merchant lifecycle — from onboarding and store setup to menu management, growth, and real-time order operations. The team is deeply customer-obsessed and impact-driven, focused on turning cutting-edge research in LLMs, multimodal learning, generative AI, and agentic automation into products that make our merchants more successful every day. About the Role We’re looking for an Engineering Manager to lead the Mx AI/ML team, driving the design and deployment of next-generation AI product solutions that power our merchant experiences. This is a highly cross-functional leadership role — you’ll collaborate with product, design, operations, and data science teams to define the AI roadmap, guide technical direction, and deliver end-to-end AI/ML solutions at massive scale. You’ll lead a team of talented ML engineers who are building real AI products delivered to merchants’ fingertips, helping them become more successful on DoorDash. You’re excited about this opportunity because you will… Lead and grow a team of exceptional AI/ML engineers developing production-grade machine learning and generative AI solutions for the merchant ecosystem. Define a multi-year strategy and execute the AI roadmap across key Mx pillars — Onboarding, Menu Media Understanding & Generation, Menu Metadata Intelligence, and Agentic Task Automation. Partner with product and operations to translate merchant pain points into scalable AI-powered solutions. Own the end-to-end lifecycle of ML systems — from ideation and experimentation to productionization and continuous improvement. Drive innovation in multimodal AI

About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for people who can use strategy to identify areas of opportunity, and collaborate to help carry projects from conception through execution. About the Role We are looking for a Finance Manager who will work with partners across DoorDash to ensure we are making the most efficient investment and capital allocation decisions while improving the experience for our merchants and other marketplace participants. You will help lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies. You’re excited about this opportunity because you will… Conduct weekly reporting of financial performance of DoorDash’s Merchant business, forecast key financial metrics based on quantitative analysis of historical data.Support quarterly financial planning, collaborate with cross functional business partners to identify growth areas and business priorities.Deep-dive into complex operational questions and collaborate cross-functionally outside Finance (Sales, Operations, Support) as well as within Finance (Accounting, Analytics, BI) to uncover the most optimal data-driven business decisions and investments.Identify key opportunities & risks to the business, quantify and evaluate the impacts, propose a solution and investment case, and ensure efficient execution. Leverage and apply knowledge of SQL, finance, analytics, and technology to manage financial reporting, forecasting, and quantitative analysis to assist DoorDash in making better business decisions. We’re excited about you because… 6+ years of experience overall, preferably from Strategic Finance, Corporate Finance, Investment Banking, or Consulti

About The Team DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers. Merchant success is core to that mission. When merchants have a clear, fast, and high-quality path from interest to live, our products work better for everyone—customers, Dashers, and the merchants themselves. About The Role As Associate Manager, Merchant Onboarding and Experience on the DoorDash for Business team, you will own how merchants get onto our programs and how they feel while they do it. You will be the lead for onboarding process design, execution quality, and merchant experience—turning a complex, multi-step journey into something that is faster, clearer, and consistently excellent. Your responsibilities will range from strategic (mapping the end-to-end onboarding journey, setting the operating model, and aligning Product, Ops, Sales, and Support on what “great” looks like) to operational (diagnosing drop-off, tightening handoffs, building playbooks, and using data and automation to remove friction). You will bring a systems mindset: every broken step is a process to redesign, every merchant complaint is a signal, and every manual workaround is a candidate for a better workflow. You will report into the DoorDash for Business Merchant Experience team. You’re excited about this opportunity because you will be driving… Onboarding Process Ownership Own the end-to-end merchant onboarding journey—from first intake through go-live. Map the current-state workflow, identify bottlenecks and failure points, and redesign the process so merchants get live faster with fewer drop-offs, fewer handoffs, and c

About the Team At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver. As a Designer at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day. About the Role At DoorDash, we’re redefining what it means to be a designer. We’re building a team of makers, builders, and doers. Over the past decade, “web designer” evolved into “product designer” as the scope expanded. Now, that shift is happening again — LLMs are broadening the role further, pushing design toward both strategic thinking and direct execution. As a Staff Product Designer, you’ll help lead this evolution: not only practicing build-first design, but scaling it across people, processes, and systems. In this role, you’ll join the Ads & Promos Design team — one of DoorDash’s fastest-growing businesses — owning end-to-end campaign experience design and shaping the strategic vision for our marketing tooling system. This platform powers both SMB and enterprise restaurants across DoorDash’s global markets and connects local businesses with over 40 million consumers globally. Your impact will span both team effectiveness and business growth. You’ll increase team velocity and autonomy by building reusable workflows, shared tools, and decision frameworks that enable designers to operate at a higher level with less coordination overhead. In parallel, you’ll drive measurable business outcomes by unlocking faster experimentation, shorter iteration cycles, and higher-quality execution across your team and adjacent teams. This role can be based in New York City, San Francisco, or Seattle and reports to the Design Manager for Ads & Promotions (Restaurant Experie

About the Team Merchant Analytics helps DoorDash make better product, business, and go-to-market decisions through high-quality analytics, predictive modeling, experimentation, and strategic thought partnership. We work across some of DoorDash’s most important merchant and marketplace priorities, building the measurement, insights, and decision frameworks that improve outcomes for merchants and drive company impact. About the Role We’re hiring two Data Science Managers, each to lead a pod within Merchant Analytics and help shape high-priority product and business decisions. In this role, you will lead a team of data scientists, partner closely with Strategy & Operations, Product, Engineering, and business leaders, and turn ambiguous questions into clear recommendations that influence roadmap and plan outcomes. Success in this role means building a high-performing team, raising the quality and speed of decision-making, and ensuring analytics work is tightly connected to measurable business impact. You will report into Director, Data Science on our Merchant Analytics team in our Analytics organization. You’re excited about this opportunity because you will… Lead and develop a team of data scientists responsible for high-impact analytics, predictive modeling, and decision support tied to DoorDash’s most important product, business, and GTM priorities. Partner closely with Strategy & Operations, Product, Engineering, and business leaders to shape decisions, influence roadmaps, and improve plan-critical metrics. Define success metrics, build measurement frameworks and predictive models, and use experimentation and analysis to connect product and operational levers to business outcomes. Build a high-performing pod that balances analytical rigor, strong prioritization, and clear storytelling in a fast-moving environment. Scale reusable analytics frameworks, tools, models, and best practices that make the broader organization more effective over time. We’re excited

About the Team We help Merchants access the financial products they need to grow and operate their businesses. DoorDash Capital is one of the company's fastest-growing bets, and our team owns the full growth engine from identifying unmet Merchant needs to launching products and scaling them. We obsess over how to deliver more value to Merchants through our platform and our financing partnerships, and we measure ourselves on adoption, revenue, and Merchant outcomes. About the Role You will report to the Director, S&O New Business on our DoorDash Capital team and own the growth of one of our newest bets with a key partner in the financing space. This is a 0-to-1 growth role: you'll take an early product and scale it to maturity by driving adoption, conversion, and revenue. You will have support from product, engineering, sales, and marketing. The ideal candidate is energized by finding growth levers, moving fast, running experiments, and learning from data in a high-velocity environment. You’re excited about this opportunity because you will… Strategize – Understand the needs of our Merchants, prioritize those needs by impact, and create solutions with cross-functional partners Build – Drive the implementation of new product features and processes for managing Merchant financial products Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t be playbooks or templates, instead you will create them. Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners. Influence – Work cross-functionally with our Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on a path forward and bring these products to market We’re excited about you because… You have 4+ years of experience in strategy & operations / product management / investment banking / management consulting / mergers & acquisitions or relate

About the Team Product Partnerships sits within the Enterprise Sales organization and is responsible for the strategic vision, acquisition, management, and growth of DoorDash’s partnerships with all the merchant, restaurant technology, and advertiser technology providers. Given the scale and complexity of our key partners, this team is a critical component of DoorDash’s growth and success in every market we operate in. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role We are looking for a Manager, Ecosystem Partnerships & Initiatives, to shape how we identify, structure, and scale our most important partner relationships across our Digital Commerce Platform. This role sits at the intersection of strategy, go-to-market, deals, product, and business operations, and will be a key thought partner to the Enterprise and GM leadership teams. You will own the operating system for the partnerships org: defining partner categories and partnership strategy; building frameworks for when to partner, build, or buy; driving cross-functional alignment (Product, Sales, Finance, Legal, Ops); and ensuring our deals are structured for long-term value and operational success. You will also own and drive the rhythm of the business, bringing structure and rigor to the lean, high-impact product partnerships team. This is a high-visibility, high-ownership role suited for someone who is equally comfortable building models in Excel/Sheets, creating exec-ready narratives, and working shoulder-to-shoulder with partner managers to land and scal

About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. About the Role As a Strategic Partner Manager II (SPM) , you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. You’re excited about this opportunity because you will… Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction Lead advanced merchant s

About the Team The Analytics team is looking for experienced Data Scientists and Senior Data Scientists to guide measurement, strategy, and tactical decision-making across the company across a variety of teams and levels. Data Scientists at DoorDash work to uncover insights and turn them into relevant recommendations, driving decisions for the entire organization. Analytics is integral to all operational areas at DoorDash. Please apply here for all non-managerial levels within the following analytics teams: Consumer & Growth Business Operations Dasher & Logistics Customer Experience & Integrity Merchant, Ads & Sales New Verticals International Data Science About the Role As a Data Scientist at DoorDash, you'll use your quantitative background to mentor other scientists and dive into large datasets to guide decision-making. We solve a multitude of exciting challenges including customer acquisition, fraud and support, marketing, balancing supply and demand, new city launches, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you! You're excited about this opportunity because you will… Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, R, Python, or other scripting and statistical tools Work with and mentor junior analysts on how to use more advanced methods and solve challenges Produce recommendations and use statistical techniques and hypothesis testing to validate your findings Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends Identify and measure levers to help move essential metrics and make recommendations Work backwards from understanding and sizing problems to ideating solutions Report aga

About the Team At DoorDash, design shapes how millions of people connect with their local economy and we put our customers at the center of our product strategy. Our design team crafts thoughtful experiences across the ecosystem, from consumers ordering their favorite meals to merchants growing their businesses and Dashers delivering with care. About the Role Design is changing faster than at any point in the last decade, and we’re building the team that defines what comes next. As a Product Design Intern, you’ll get to work on real projects that impact our customers, merchants, and Dashers. You’ll collaborate with product, research, data, and engineering to prototype your concepts, test with real users, and ship improvements to millions of users. You will have the opportunity to join one of our core teams: Consumer, Merchant, Dasher, Ads & Promos, or Customer Experience & Integrity. Based on your skills, interests, and business priorities you’ll be paired with a dedicated manager and supported by a community of designers passionate about learning and helping each other grow. This will be a 12-week summer internship program hosted onsite at our San Francisco or New York City offices. There will be relocation support as needed. You're excited about this opportunity because you will… Drive a real project from early explorations to polished, shipped work that reaches millions of users. Use AI throughout your process — exploring divergent directions, building high-fidelity prototypes, and pressure-testing ideas — while helping shape how our product becomes smarter, more intuitive, and more human. Collaborate closely with designers, engineers, PMs, and researchers to identify opportunities and ensure high-quality implementation. Learn from a dedicated manager and a community of peers in a fast-paced, mission-driven environment that values curiosity, craft, and collaboration. We're excited about you because… You’re currently pursuing a degree in de