Operations Senior Associate in Canada

Technical Support Manager About the role: We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing Become a product expert and stay technically close to complex and critical customer escalations. Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience. Hire, develop and train a strong team of Support Engineers on an ongoing basis. Own strategic areas of the Support organization end to end, from strategy through measurable outcomes. Partner across Engineering, Product, Customer Success, Sales, and Marketing to solve customer challenges and drive cross-functional outcomes. Drive performance against key Support metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Continuously refine processes to optimize efficiency, elevating customer support operations. Uncover golden insights within Support data, translating them into actionable strategies that improve customer experience, operational efficiency, and business outcomes. Develop a reputation for excellence, high credibility and integrity with

About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. About the Role As a Strategic Partner Manager II (SPM) , you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. You’re excited about this opportunity because you will… Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction Lead advanced merchant s

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We're hiring a Treasury Analyst to join our Treasury team at a pivotal moment — we're actively integrating recent acquisitions, implementing a new Treasury Management System, and scaling our banking infrastructure across a rapidly growing international footprint supporting Lyft’s core, autonomous, and luxury offerings. This is a hands-on role with real ownership from day one. Reporting to the Head of Treasury, you'll support critical functional areas and workstreams including cash management, liquidity optimization, and SOX compliance, while getting exposure to strategic projects that shape how Treasury operates across the company. If you're intellectually curious, detail-oriented, and energized by a fast-moving environment, you'll thrive here. Responsibilities: Treasury Operations Position cash daily for Lyft's parent and subsidiary entities across North America, optimizing liquidity at the bank account and legal entity level. Support Lyft's global banking infrastructure: the master account repository, authorized signatory records, registration/regulatory documentation, and banking product subscriptions. Execute and monitor electronic payment requests, trade settlements, and other cash movements critical to the business. Support letters of credit — issuance, renewal, and cancellation - and maintain accurate records and track related expenses. Contribute to the Treasury Management System (TMS) implementation and the subsequent process migration, including process design, parallel testing, and SOP documentation. Act as a liaison to internal and external partners, responding to inquiries and resolving ad hoc issues. Additional Responsibilities Help identify and build AI-assisted automation for repetitive Treasury tasks, driving operational efficiency across the team. Ensure adherence to Treasury polici

About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for people who can use strategy to identify areas of opportunity, and collaborate to help carry projects from conception through execution. About the Role We are looking for a Finance Manager who will work with partners across DoorDash to ensure we are making the most efficient investment and capital allocation decisions while improving the experience for our merchants and other marketplace participants. You will help lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies. You’re excited about this opportunity because you will… Conduct weekly reporting of financial performance of DoorDash’s Merchant business, forecast key financial metrics based on quantitative analysis of historical data.Support quarterly financial planning, collaborate with cross functional business partners to identify growth areas and business priorities.Deep-dive into complex operational questions and collaborate cross-functionally outside Finance (Sales, Operations, Support) as well as within Finance (Accounting, Analytics, BI) to uncover the most optimal data-driven business decisions and investments.Identify key opportunities & risks to the business, quantify and evaluate the impacts, propose a solution and investment case, and ensure efficient execution. Leverage and apply knowledge of SQL, finance, analytics, and technology to manage financial reporting, forecasting, and quantitative analysis to assist DoorDash in making better business decisions. We’re excited about you because… 6+ years of experience overall, preferably from Strategic Finance, Corporate Finance, Investment Banking, or Consulti

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As Executive Assistant to the VP of Growth Marketing and the Director, B2B - Growth, Strategy, & Ops, you’ll provide high-level administrative and strategic support to the Growth Marketing leadership team. You’ll manage complex calendars and inboxes, coordinate leadership meetings, track action items, organize team communications and events, and handle travel and expense approvals. Acting as a trusted partner, you’ll help optimize time, streamline processes, and support operational planning across the organization. You’ll also collaborate with the CMO’s EA and cross-functional partners to drive alignment on key projects, milestones, and company events. This is a full time role based in our San Francisco Hub. What you’ll do at Figma: Provide direct support to our VP of Growth Marketing and our Director, B2B - Growth, Strategy, & Ops and the Growth Marketing team by attending leadership meetings, tracking agendas, capturing action items and following up on progress, heavy calendar management, inbox management, organizing all hands, team-wide communications, booking travel, partnering with the CMO’s EA, etc Act as the delegate for the VP & Director, signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy Be a strategic partner to the VP & Director and their leadership team with a focus on team cohesion, operations, and planning Identify areas to optimize VP & Director’s time and make recommendations in regard to time manag

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success Role Summary The Director of Customer Success is responsible for the health, retention, growth, and overall success of a portfolio of strategic customer relationships. This leader oversees a team of Customer Success Managers and serves as the operational and commercial leader for their segment, ensuring customers realize measurable value while protecting and expanding revenue. The Director partners closely with Sales, Product, TAMs, Specialist Business Leaders, Operations, and Support to drive customer outcomes, manage risk, and identify growth opportunities. Key Responsibilities Customer Retention and Growth Own renewal, retention, and expansion performance across assigned accounts. Ensure customers achieve measurable business outcomes and realize value from Mastercard solutions. Identify churn risks early and lead mitigation strategies. Partner with Sales to drive expansion opportunities and support commercial negotiations. Maintain accurate forecasts for renewals, risks, and growth opportunities. Strategic Customer Leadership Oversee a portfolio of high-value customer relationships through direct engagement and team leadership. Act as an executive sponsor for strategic accounts. Guide Executive Business Reviews and customer success planning

*English version will follow* Chez mtrois, nous jumelons des jeunes diplômés talentueux avec les plus grandes entreprises leader sur leurs marchés. Nous sommes toujours à la recherche de diplômés ambitieux pour rejoindre notre programme Alumni Graduate, en lançant votre carrière tech avec un poste de développeur Java Full-stack Junior. Vous travaillerez sur site pour l’un des leaders de la fintech à Montréal. Notre programme Alumni Graduate de 24 mois démarre avec une formation et un coaching de 6 semaines, ou vous apprendrez tout ce dont vous avez besoin pour démarrer du bon pied votre carrière en tant que développeur logiciel. Après avoir complété une formation, vous aurez l’opportunité de démarrer votre carrière dans les meilleures conditions dans une grande banque d’investissement ou chez un leader technologique. Vos missions: Si vous réussissez, vous travaillerez avec l’une des banques leader en investissement basée à Montréal, en tant que développeur logiciel. Vous créerez, développerez et assurerez le maintien d’applications complexes dans une équipe internationale. Nous sommes actuellement à la recherche de développeurs Java, qui, en relations avec les principales parties prenantes, testeront et améliorerons les applications jouant un rôle fondamental dans les opérations quotidienne de la compagnie. Vous travaillerez sur l’ensemble du cycle de développement logiciel, pour acquérir les bases essentielles et répondre aux exigences de support et maintenance, en adoptant une méthodologie Agile et en vous efforçant d’obtenir toujours les meilleurs résultats, pour devenir indispensable à votre équipe. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines

*English version will follow* Chez mtrois, nous jumelons des jeunes diplômés talentueux avec les plus grandes entreprises leader sur leurs marchés. Nous sommes toujours à la recherche de diplômés ambitieux pour rejoindre notre programme Alumni Graduate, en lançant votre carrière tech avec un poste de développeur Java Full-stack Junior. Vous travaillerez sur site pour l’un des leaders de la fintech à Montréal. Notre programme Alumni Graduate de 24 mois démarre avec une formation et un coaching de 6 semaines, ou vous apprendrez tout ce dont vous avez besoin pour démarrer du bon pied votre carrière en tant que développeur logiciel. Après avoir complété une formation, vous aurez l’opportunité de démarrer votre carrière dans les meilleures conditions dans une grande banque d’investissement ou chez un leader technologique. Vos missions: Si vous réussissez, vous travaillerez avec l’une des banques leader en investissement basée à Montréal, en tant que développeur logiciel. Vous créerez, développerez et assurerez le maintien d’applications complexes dans une équipe internationale. Nous sommes actuellement à la recherche de développeurs Java, qui, en relations avec les principales parties prenantes, testeront et améliorerons les applications jouant un rôle fondamental dans les opérations quotidienne de la compagnie. Vous travaillerez sur l’ensemble du cycle de développement logiciel, pour acquérir les bases essentielles et répondre aux exigences de support et maintenance, en adoptant une méthodologie Agile et en vous efforçant d’obtenir toujours les meilleurs résultats, pour devenir indispensable à votre équipe. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 se

*English version will follow* Chez mthree, nous jumelons des jeunes diplômés talentueux avec les plus grandes entreprises leader sur leurs marchés. Nous sommes toujours à la recherche de diplômés ambitieux pour rejoindre notre programme Alumni Graduate, en lançant votre carrière tech avec un poste de développeur Java Full-stack Junior. Vous travaillerez sur site pour l’un des leaders de la fintech à Montréal. Notre programme Alumni Graduate de 24 mois démarre avec une formation et un coaching rémunéré de 6 semaines, ou vous apprendrez tout ce dont vous avez besoin pour démarrer du bon pied votre carrière en tant que développeur logiciel. Après avoir suivi une formation approfondie, vous aurez l’opportunité de démarrer votre carrière dans les meilleures conditions dans une grande banque d’investissement ou chez un leader technologique. Vos missions: Si vous réussissez, vous travaillerez avec l’une des banques leader en investissement basée à Montréal, en tant que développeur logiciel. Vous créerez, développerez et assurerez le maintien d’applications complexes dans une équipe internationale. Nous sommes actuellement à la recherche de développeurs Java, qui, en relations avec les principales parties prenantes, testeront et améliorerons les applications jouant un rôle fondamental dans les opérations quotidienne de la compagnie. Vous travaillerez sur l’ensemble du cycle de développement logiciel, pour acquérir les bases essentielles et répondre aux exigences de support et maintenance, en adoptant une méthodologie Agile et en vous efforçant d’obtenir toujours les meilleurs résultats, pour devenir indispensable à votre équipe. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formatio

*English version will follow* Chez mthree, nous jumelons des jeunes diplômés talentueux avec les plus grandes entreprises leader sur leurs marchés. Nous sommes toujours à la recherche de diplômés ambitieux pour rejoindre notre programme Alumni Graduate, en lançant votre carrière tech avec un poste de développeur Java Full-stack Junior. Vous travaillerez sur site pour l’un des leaders de la fintech à Montréal. "Notre programme Alumni Graduate de 24 mois commence par une formation et un accompagnement de 4 à 8 semaines, où vous apprendrez tout ce dont vous avez besoin pour bien démarrer votre carrière en tant que développeur logiciel. Après avoir complété la formation, vous aurez l’opportunité de débuter votre carrière dans les meilleures conditions, au sein d’une grande banque d’investissement ou d’une entreprise technologique de premier plan." Vos missions: Si vous réussissez, vous travaillerez avec l’une des banques leader en investissement basée à Montréal, en tant que développeur logiciel. Vous créerez, développerez et assurerez le maintien d’applications complexes dans une équipe internationale. Nous sommes actuellement à la recherche de développeurs Java, qui, en relations avec les principales parties prenantes, testeront et améliorerons les applications jouant un rôle fondamental dans les opérations quotidienne de la compagnie. Vous travaillerez sur l’ensemble du cycle de développement logiciel, pour acquérir les bases essentielles et répondre aux exigences de support et maintenance, en adoptant une méthodologie Agile et en vous efforçant d’obtenir toujours les meilleurs résultats, pour devenir indispensable à votre équipe. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vo

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack. What you might do Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications. Ensure employees have a seamless and productive technology experience across all systems and devices. Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction. Develop and maintain IT documentation, standards, processes, and

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ's Wireless Technology Team works cross-functionally with Electrical Engineering, Software, Mechanical Engineering, Product Design, Industrial Design, Program Management, and Operations to develop next-generation wearable and AI-connected products. As a Lead RF Systems & Desense Engineer, you will own the RF system architecture from concept through mass production. You will lead RF integration across Wi-Fi, Bluetooth, UWB, NFC and emerging wireless technologies while driving RF desense, coexistence, and wireless performance for highly integrated products. What You Might Do Lead RF system architecture and integration for wearable and mobile platforms. Own RF desense investigations and mitigation across the product lifecycle. Define RF specifications, link budgets, validation plans and performance targets. Lead coexistence strategy for Wi-Fi, Bluetooth, UWB, NFC and other radios. Partner with antenna, EE, FW, ME and silicon vendors to optimize total wireless performance. Perform CST and ADS simula

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team Engineers on this team build the application our customers and internal teams use to configure, operate, manage, and visualize complex incentive compensation workflows. There are many complex and difficult areas across the product, especially across frontend architecture and user experience, because of high data volumes, wide configurability, complex business logic, and mission-critical operational workflows. The work is not just about building screens; it is about helping users understand, act on, and trust complex compensation data and operational processes. We are low on meetings and high on accountability. Most of the team is in the EST timezone, with some teammates in PST and Central. We are far from maintenance or simple progressive evolution in many areas; there is a lot of room to make a meaningful impact on the overall user experience, product architecture, and frontend design patterns. What you’ll be doing Reporting to the VP of Engineering, the Staff Frontend Engineer will play a critical role in shaping the technical direction, architecture, and long-term evolution of Forma’s customer-facing and internal operations experiences. You’ll operate as a frontend technical leader, working across teams to drive alignment, set standards, and solve complex, ambiguous problems in a highly configurable, data-intensive product. You’ll partner closely with product, design, engineering, and leadership to define not just what we build, but how we build it — ensuring