Jobs in Canada

Product Partnerships Director in Canada

879 active opportunities · Updated October 2026

Explore current product partnerships director jobs across Canada. Filter by work mode, employment type, experience, department, date posted and distance.

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📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

$63.9K – $79.9K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

AIGoExcelAccounting
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📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

From $126K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Systems at Brex Systems is the connective tissue that powers Brex's growth and operational scale. We operate at the intersection of product, operations, finance, data, engineering, and GTM — solving the company's most complex cross-functional challenges and turning strategy into execution. From driving AI transformation across Operations and GTM to building scalable systems, workflows, and decision infrastructure, Systems helps Brex operate smarter, faster, and with greater leverage. We are redefining how modern operational organizations work by combining business context, systems thinking, and AI-native execution. If you're excited by high-impact problems, hands-on building, and shaping how a modern fintech GTM org operates, Systems is where you belong. What You'll Do You'll own the tools, workflows, and automations that our GTM teams — Sales, Sales Development, Customer Success, and Revenue Operations — rely on every day. This is a

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📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

$120.8K – $151K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex The Customer Experience team is the connective tissue between Brex’s product and the companies that depend on it every day. We don’t just resolve issues — we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don’t need to contact us in the first place. What you’ll do Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You’ll lead the team responsible for Brex’s AI customer service platform — optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You’ll also own the internal side of the equation: build

AIGoAccountingFinance
B
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

$128.8K – $161K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Implementation at Brex Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers. What you’ll do As an Enterprise Implementation Consultant, you will serve as a strategic advisor to our largest customers, guiding them through a successful launch of the Brex platform. Acting as a hybrid coach, project manager, and product expert, your primary goals will be to drive wide

AIGoRustProject Management
B
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

From $240K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do The Bill Pay team is a high-functioning, product led team supported by product and design, building and leading the next generation of Accounts Payable (AP) software. We’re looking for an engineering leader to have strong opinions on technical design and the willingness and eagerness to jump on customer calls. This is one of the most important roles in Brex engineering as it perfectly sits between our Expense Management and Banking products. This is a founder-shaped problem: the domain is es

AIRustExcelAccounting
B
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

$73.5K – $82.2K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you’ll do As a Sales Development Representative, you will be responsible for prospecting and identifying new customers for Brex. You will partner with Account Executives to help businesses understand the value of Brex as a financial services solution and the rewards that it provides fast growing companies. We’re rapidly growing our team which requires a “whatever it takes” attitude, a high sense of urgency, and a passion for sales. As an SDR at Brex, you will have the opportunity to help create processes and build pipelines for $1 million deals immediately.&nbs

AIGoSalesforceMarketing
B
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

$76.8K – $96K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. Where you’ll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you’ll do As a Fraud Operations Associate,

SQLAIGoExcel
B
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

C$104K – C$130K/yr

Quick readStrong listing-quality and freshness signals

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Finance at Brex The Finance team is a strategic engine at Brex. We lead planning, forecasting, capital allocation, and ROI analysis — partnering across the business to drive clarity and unlock opportunity. We partner across teams at Brex to ensure our business is building and planning with the same dream big goals throughout our entire organization. We’re not here to report on outcomes; we shape them. If you want to influence company direction and think long-term about value creation, this is where your ownership starts. Cross-functional alignment: We work on complex problems that cut across Engineering, Product, Design, Sales, Marketing, Revenue Operations, CX, and more. This requires the ability to generate buy-in from a wide set of stakeholders on key initiatives Business intelligence: We are a data-driven organization that always provides data to support our decision-making. When data is not available, we find it in market a

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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

$100K – $125K/yr

Quick readStrong listing-quality and freshness signals

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an in-office role based out of the San Francisco office. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Strong analytical skills with a proven ability to solve complex problems using data. Excellent communication and interpersona

PythonSQLAIGo
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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

$140K – $180K/yr

Quick readStrong listing-quality and freshness signals

Data Engineer, Data Platform About the Role We are building out our Data Platform team at Sigma, with a relentless focus on developing data models that fuel trusted insights across the company. As a Data Platform Engineer, you will be responsible for the underlying data architecture across Snowflake and Databricks, as well as building and optimizing various ETL pipelines to fuel both internal and external (demo) use cases. Reporting to the VP of Data & Revenue Engineering, this is a high visibility role with the opportunity to work on greenfield projects. If you’re a data engineer with a builder mindset who wants to leverage a best-in-class stack, and genuinely is invested in Sigma’s mission, let’s chat! What You Will Be Doing Architect and manage our production data pipelines in Snowflake and how they are consumed in Sigma ( Tech we use : Fivetran, dagster, dlt, terraform, dbt, Snowflake, Sigma, Hightouch, Metaplane) Build foundational processes for scaling our demo asset data across various Cloud Data Warehouses Scale our terraform deployment across all of our Snowflake assets Continue to advance our data governance policies Work cross functionally to accomplish all of the above! You’ll work across Product, Engineering, GTM—with users of all skills and levels Qualifications We Need Strong knowledge and experience of working with APIs and building data pipelines from various systems into Cloud Data Platforms (e.g., Snowflake, Databricks) Strong communication and collaboration skills. You will primarily partner with the Analytics and Infrastructure Engineering teams internally at Sigma; your ability to work and collaborate closely with them will be integral to your success. Experience deploying data governance frameworks with a scalable and repeatable process Ability to thrive in ambiguous environments and get stuff done. We move fast and iterate quickly, and we want you to feel empowered to do exactly that 3+ years of relevant experience wor

PythonSQLAWSGCP
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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

$175K – $210K/yr

Quick readStrong listing-quality and freshness signals

As Sigma scales its global footprint, the Sales Engineering (SE) organization is the technical engine driving our GTM motion. We are looking for a Strategy and Operations Lead, SE to partner directly with our VP of SE and serve as the operational bedrock for this critical organization. Operating within our broader GTM Strategy & Operations team, you will own the global operating rhythm, operational infrastructure, and capacity planning for the entire SE organization. You will drive strategy across a highly matrixed, global environment. You are part strategist, part builder, and part operator - responsible for ensuring our pre-sales motion scales seamlessly. What You Will Do Drive Business Reporting & the SE Operating Rhythm: Own the cadence of the SE organization. Design and execute regular business reviews and leverage Sigma to build robust, real-time reporting that gives the VP of SE crystal-clear visibility into technical pipeline health, team utilization, and conversion metrics. Optimize Funnel Mechanics & Deal Acceleration: Deep dive into the pre-sales funnel to identify where deals stall during technical validation. Partner with SE leadership to optimize the Proof of Concept (POC) lifecycle, remove friction, and accelerate the technical win. Lead Global Headcount & Capacity Planning: Serve as the SE representative in cross-functional GTM planning cycles. Own end-to-end global SE capacity requirements, design territory allocation frameworks, and manage annual headcount planning seamlessly across AMER, EMEA, and APAC. Build Solutions in Sigma: Leverage Sigma itself to build robust operational solutions, designing the dashboards, data models, and workflows needed for POC tracking, capacity management, and performance visibility. Act as the Cross-Functional Hub: Represent the SE organization in all major GTM Strategy & Operations initiatives. Serve as the connective tissue between SE, Sales, Product, and RevOps, ensuring SE requir

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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

$170K – $240K/yr

Quick readStrong listing-quality and freshness signals

Senior Software Engineer - Observability and Reliability About the Role We are growing the engineering team and looking for engineers who have the chops to build and deliver world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible. What You Will Be Doing Build observability tools and platforms, including: metrics, logging, distributed tracing, dashboarding, alerting, application performance management Build with modern tools and languages like Go, Open Telemetry and Kubernetes Participate in on-call rotation and ensure uptime of services Create runtime tools/processes that optimize cloud triaging and limit downtime Define best practices around making our systems and services measurable Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies. We expect successful candidates to be coding a majority of their time Qualifications We Need Strong Computer Science fundamentals 5+ years industry experience building and maintaining high-quality software, especially software other engineers use You apply a product mindset to infrastructure systems and feel accomplished enabling others Desire to be a great teammate and have fun at work Strong sense of craftsmanship, and a healthy academic curiosity Qualifications We Want (also, skills you’ll learn!) Experience building systems for data analytics Distributed systems monitoring and profiling skills Knowledge of cloud application security models Administered cloud service infrastructure (GCP, AWS, Azure) Startup experience Additional Job details Additional Job details The base salary range for this position is $170k - $240k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize e

PythonSQLAWSAzure
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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

$170K – $235K/yr

Quick readStrong listing-quality and freshness signals

About the Role Sigma Computing is redefining business intelligence by making complex data analysis accessible through a high-performance platform built for the modern data stack. The Compiler Team plays a foundational role in this mission by transforming user-driven spreadsheet interactions into highly optimized SQL queries, enabling seamless exploratory analytics on cloud data warehouses. As a member of the Compiler Team, you will join a group of engineers dedicated to building the core systems and abstractions that power Sigma’s intuitive spreadsheet interface, ensuring speed, reliability, and scalability for all users. What You Will Be Doing Tackle core challenges at the intersection of data modeling, query compilation, and large-scale interactive analytics—making it possible for end-users to query data warehouses efficiently without deep technical knowledge Design, build, and maintain sophisticated compiler infrastructure and intermediate representations that translate spreadsheet operations into optimized query plans Apply advanced optimization strategies to improve performance and accuracy across a wide range of query workloads and data architectures Contribute to both backend (Rust) and key frontend foundations (TypeScript), evolving critical abstractions that enable end-to-end workflow optimizations and new features Debug, analyze, and resolve complex issues, ensuring robustness and maintainability in a rapidly evolving product Collaborate with engineers and product stakeholders to review designs and code, driving technical best practices and architectural decisions throughout the team and company Qualifications We Need 5+ years experience engineering high-quality software systems Demonstrated success building and maintaining complex infrastructure or core platform services Deep understanding of Computer Science fundamentals, particularly in compilers, algorithms, SQL Optimization Passion for teamwork, technical ownership, and continually

TypeScriptPythonSQLAWS
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📍 San Francisco, Canada· Full-time
✓ High-confidence listing

From $196K/yr

Quick readStrong listing-quality and freshness signals

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we're passionate about democratizing software creation — empowering anyone to build powerful, flexible tools without writing code. With our shift to an AI-native platform, customers can now generate full apps and deploy AI agents directly into their workflows. Data engineering plays a critical role in this evolution by delivering the insights our teams rely on to improve user experience, measure agent impact, and understand how the business is performing at scale. As a Software Engineer, Data at Airtable, you'll make an enormous contribution to our data engineering efforts. You'll design and own mission-critical data pipelines to enable decision-making, partner with company leaders to create scalable data solutions, and launch innovative alerting and visualization solutions. The Team Our team is embedded in how Airtable understands itself as a business, working closely with Data Science and Analytics. What's unusual here: the platform you're instrumenting is the same one your customers use every day. When Airtable ships a new AI agent capability, you're among the first to wire it up, measure its adoption, and influence what gets built next. Product & AI Data Infrastructure This team builds and owns the foundational data pipelines that power product analytics across Airtable. As Airtable shifts to an AI-native platform, our work increasingly involves instrumenting and measuring AI product usage, building event pipelines for AI agents, surfacing AI-native adoption metrics in core business tables, and developing AI-powered data discovery tooling, including vector search over our catalog metadata. We partner closely with product analytics, product engineering, and data infrastructure to turn business question

PythonSQLRestAI
DC
📍 Vancouver, British Columbia, Canada· Full-time
✓ High-confidence listing

From C$56K/yr

Quick readStrong listing-quality and freshness signals

Position Overview: The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant change smoothly, leveraging solution design and delivery to provide global, dynamic, flexible, and reliable outcomes with lasting results. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent. A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements capture by reviewing client documentation and helping lead discovery workshops to understand current processes and needs. Guided by senior advisors, they translate requirements into technical design documents, configure and iterate Diligent One prototypes, deliver enablement training, maintain issue logs, and follow the standard project methodology to deliver on time and in scope. Key Responsibilities Utilize your product and domain expertise to deliver customer requests and create a delightful customer experience. Be responsible for the timely and quality delivery of the services requested by customers. Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams. Document and maintain the standard operating procedures for performing the customer-specific request. Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product. Required Experience/Skills Ability to effectively engage customer per

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