Product Support Engineer in Canada

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. Agentic AI is at the center of how we scale that mission. We fine-tune and align open-source models, build AI-powered support agents, and develop end-to-end AI agents for safety case management, systems that reason over complex, high-stakes cases and drive them to resolution. SCC brings together ML, data, backend, and product engineers alongside data scientists and operations partners to transform these systems. As a Machine Learning Engineer on the SCC team, you will fine-tune and align models and build AI Agents that power how riders and drivers get help. Your work spans the full loop: post-training open-source models for our domain, composing them into multi-step agents, and building the evaluation that proves they are safe to ship in a customer-facing, safety-critical setting. Post-train and adapt open-source LLMs for SCC use cases using SFT, LoRA, and preference-tuning methods (RLHF, RLAIF, RLVR). Design and build AI-powered support agents and end-to-end agents for safety case management using LangGraph or equivalent agentic frameworks. Own the evaluation data flywheel, offline and online, that defines what "good" looks like and build benchmarks for the team to hill-climb. Turn interaction feedback into training data and learning signals, closing the data flywheel that continuously improves the models. Responsibilities: Conduct literature review and build post-training fra

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges. You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams. The Opportunity Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution Play a critical role in designing solutions that protect our users and enhance their trust in our platform Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges Responsibilities: Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision. Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes. Advocate for design by sharing your work and presenting cross-functionally, while being able to

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team makes sure that every time Lyft enters a new market, launches a new mode, or works with a new partner, riders and drivers get the support experience they expect from day one. Some of Lyft's biggest growth bets run straight through this work: expanding into new countries, putting riders into autonomous vehicles with partners like Waymo and May Mobility, and standing up entirely new lines of business. This role owns customer care across these initiatives: shaping the support experience for each, and building the platform, playbooks, and standards that let us launch the next one faster than the last. You'll work hand in hand with the internal & external teams leading each initiative, bringing a strong, independent point of view on what great customer care takes. It's high-visibility work tied directly to where Lyft is growing next. Responsibilities: Own the customer care and support experience for Lyft's highest-priority growth initiatives—spanning international expansion, autonomous vehicles, and new lines of business Partner closely with the internal teams leading each initiative, folding customer care into the broader launch and bringing a strong, independent point of view on what great support requires

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for experienced software engineers from a variety of disciplines. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Senior Software Engineer on the Marketplace team, you will lead work streams to improve business operations in Lyft’s Marketplace. You'll design AI driven data analytics platforms, data pipelines and metric governance systems that our business leaders use on a daily basis to make key strategic decisions. You will partner with business leaders and data scientists across our organizations to enable running the business more efficiently. Responsibilities: Help define the roadmap and architecture based on technology and business needs Drive AI innovation for business analytics and operations Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: 5+ years of software engineering industry experience with a high level programming language (bonus points for experience with Python or Go) AI Experience in Agen

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office. Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data. Responsibilities: Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work Lead execution on the most complex,

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a product-minded engineer who wants to build and improve products that sit at the center of the core driver experience. Products you drive will solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. Responsibilities: Design and implement backend features end-to-end with clear ownership, delivering well-scoped work from technical design through to production with moderate guidance from senior engineers Write clean, reliable, well-tested code that meets team standards and holds up in code review Participate actively in code reviews, giving specific and constructive feedback while continuing to develop your own review instincts Debug and resolve issues across backend services including performance bottlenecks, reliability problems, and data integrity issues Collaborate with product managers, designers, and partner engineering teams to clarify requirements and surface technical constraints early Contribute to technical discussions and help evaluate implementation approaches for new features Write unit and integration tests for your own code and develop familiarity with the team's broader testing and observability practices Address technical debt and make incremental improvements to existing services as part of regular development work Participate in on-call rotations, respond to production incidents, and support teammates in mitigating custome

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are seeking an experienced IT Engineer to own and enhance the technology experience within HP IQ. This role combines traditional IT operations, SaaS administration, endpoint management, and infrastructure support with a strong focus on automation, scalability, and employee experience. The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, takes ownership of systems and processes, and proactively identifies opportunities to improve tooling, security, and operational efficiency. You will serve as a technical escalation point for the IT Support team while helping shape the future of our internal technology stack. What you might do Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications. Ensure employees have a seamless and productive technology experience across all systems and devices. Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction. Develop and maintain IT documentation, standards, processes, and

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role HP IQ is looking for a highly organized Senior Product Design Producer to support and scale Product Design work across key verticals. This role is a liaison between Product Design, Engineering, and Partnerships teams, promoting cross-functional communication and collaboration. This position also manages product pilots and qualitative research schedules. Our ideal candidate is able to effortlessly manage multiple product work streams, competing priorities, and able to adapt to changing circumstances in a fast-paced environment while keeping all design deliverables on track. What You Might Do Partner with a product lead to define scope, develop roadmaps, and prioritize product design deliverables Collaborate with Engineering Project Managers to develop design project schedules, coordinating and tracking designer activity to ensure timely delivery Support a hybrid creative project management methodology in tandem with an Agile software development approach, moving with ease between organizational systems Manage product qualitative research schedules, product pilots, schedules and i

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role The AI team is building cutting-edge solutions that bring the power of AI directly to edge devices while seamlessly integrating with cloud infrastructure. We are looking for a Lead Software Engineer to design and develop high-performance, scalable services to support AI workloads across edge and cloud environments. What You Might Do Design, build, and maintain services that power AI-driven applications, ensuring scalability and performance. Develop APIs and microservices that facilitate seamless integration between cloud-based AI models and edge devices. Optimize data pipelines and storage solutions for real-time AI inference and processing. Implement security and privacy best practices for distributed AI systems. Work closely with AI researchers, infrastructure engineers, and frontend developers to deliver end-to-end AI-driven solutions. Build and optimize an agent orchestration runtime that enables tool use, memory management, and multi-step reasoning across LLMs, APIs, and edge-connected systems. Develop robust logging, monitoring, and alerting systems to ensure system reliability.

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ's Connectivity team is seeking an Embedded Firmware Engineer with strong hands-on experience across RTOS and embedded Linux platforms. You'll bring up new hardware, develop and support firmware across core device subsystems, and help scale products from prototype to fleet deployment. A key part of this role is enabling on-device intelligence — bringing AI models, sensing algorithms, and local processing to lightweight, power-constrained devices at the edge. What You Might Do Design, develop, and debug firmware across RTOS and embedded Linux platforms. Lead hardware bring-up — board bring-up, driver integration, and firmware support through to production. Develop and maintain firmware for subsystems such as connectivity, power and other sensors. Integrate lightweight model inference and sensing/proximity algorithms within tight compute, memory, and power budgets. Support fleet-scale deployment: OTA updates, field diagnostics, and post-launch sustainment. Collaborate with hardware, systems, and QA teams to troubleshoot system-level issues and drive root-cause fixes to closure. Ess

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role The AI team is building cutting-edge solutions that bring the power of AI directly to edge devices while seamlessly integrating with cloud infrastructure. We are looking for a Senior Software Engineer to design and develop high-performance, scalable services to support AI workloads across edge and cloud environments. What You Might Do Design, build, and maintain services that power AI-driven applications, ensuring scalability and performance. Develop APIs and microservices that facilitate seamless integration between cloud-based AI models and edge devices. Optimize data pipelines and storage solutions for real-time AI inference and processing. Implement security and privacy best practices for distributed AI systems. Work closely with AI researchers, infrastructure engineers, and frontend developers to deliver end-to-end AI-driven solutions. Build and optimize an agent orchestration runtime that enables tool use, memory management, and multi-step reasoning across LLMs, APIs, and edge-connected systems. Develop robust logging, monitoring, and alerting systems to ensure system reliabilit

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

The Opportunity We're hiring a mid-level Product Designer to be the creative partner behind Enigma's go-to-market efforts. Our identity is mid-refresh, so this isn't a role that only applies to our existing design system, you'll help systematize its evolution. You'll work directly with our marketing lead (a generalist across channels and strategy) to turn GTM ideas into campaigns, web pages, sales collateral, and social content. What You’ll Do Shape GTM creative, don't just execute it. Partner on campaign concepts and go-to-market ideas, bringing your own point of view rather than filling in a pre-set brief. Systematize the brand system. Contribute to Enigma's brand organization including but not limited to maintaining asset libraries, deck templates, and brand guideline documents. Build and update the website. Design and ship pages directly in our custom CMS (deployed on Vercel), from layout to content to launch, alongside marketing and engineering. Create sales and marketing collateral. One-pagers, case studies, pitch decks, and flexible slide systems the team can reuse for sales, marketing, and leadership. Own social and campaign content. Design LinkedIn carousels and campaign graphics, and cut short-form video (“cut-ups”) from longer source material. Design HubSpot campaign assets. Email templates and campaign landing pages that support lifecycle and demand-gen marketing. Prep imagery. Retouch and prepare hero and content images for web, social, and marketing channels. Use AI as part of the workflow. Use Claude, ChatGPT, Gemini etc. for ideation, copy support, team collaboration, and speeding up production, we want someone comfortable working this way, not resistant to it. Maintain consistency. Typography, color, imagery, and tone stay on-brand across every deliverable. What Makes This Role Exciting? Real ownership: you're helping build the brand system, not just maintaining one that's already locked. A true creative partnership: you'll work directly with a mark

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As a Staff Software Engineer in Banking, you will help shape the technical direction of one of Brex’s most strategic and complex product areas. The Banking org is both a product and platform org, it owns the Brex Business Account product and AP offerings like Bill Pay and Vendors, and the underlying money movement platform and partner integrations that power those experiences. In this role, you’ll work across customer-facing product surfaces and core financial infrastructure, driving architecture, reliability, and

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. What you’ll do Brex has an abundance of opportunities to develop tech-enabled infrastructure and applications to drive GTM productivity, measured by pipeline dollars, conversion rates, customer activation, retention, and ultimately revenue. This role will drive key initiatives to work with a dedicated Engineering and Design team and a set of XFN partners to develop tech-enabled tooling, infrastructure, and applicati