Responsable Production in San Francisco

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail. About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale. You’re excited about this opportunity because you will… Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines. Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering, Analytics, Fraud

About the Team The ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This team is seeking additional team members to build an industry-leading CPG ads and promotions business across DoorDash’s core categories. The growing DoorDash ads business will quickly become the single best place for brands to market to local customers, in an ecosystem that benefits all parties. About the Role As an Enterprise Account Executive - CPG Ads, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of CPG accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. You will report into an Industry Manager within the CPG Ad Sales in our Enterprise Sales & Business Development organization. Category specific focus could be across Beverages, Household, Personal Care, Sweets/Confection, Pets, Snacks, Pantry, or Alcohol. You’re excited about this opportunity because you will… Join a rapidly growing team within the DoorDash Ads & Promos org Lead end-to-end advertising conversations across a portfolio of consumer packaged goods (CPG) advertisers Drive product/feature adoption, and ultimately grow advertiser value and sustainable revenue for DoorDash Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Manage a robust sales pipeline and create annual and quarterly plans to achieve ambitious goals Co-develop pitch materials and processes to enable future scale of the team and business We’re excited about you because… You are a consultative seller with 3-5+ years of experience in digital media You’re an expert in using data and insights to inform recommendations, roote

About the Team Our US Marketplace team is responsible for growing the DoorDash business in the US, helping customers to discover & order what’s best in their city, merchants to grow their sales, and dashers to find flexible work. About the Role The US Marketplace team is looking for a motivated and hands-on Associate Manager to join the Strategy & Operations Growth and Markets team. You will own a portfolio of projects aimed at growing the core Marketplace business, working closely with DoorDash’s product, marketing, finance, and analytics teams.You’ll have the opportunity to help grow strategic markets, identify new growth bets, incubate 0-1 experiments, and execute on a roadmap to drive growth. You’re excited about this opportunity because you will… Build and own. You’ll have your fingerprints all over DoorDash’s next wave of growth. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new, from high-level strategy down to the nitty-gritty operational details. Incubate. You’ll take bets that don’t have an owner yet, scope them, test them, and either graduate them into funded programs or kill them with a clear, well-argued recommendation. Strategize. From first principles, you’ll develop the optimal strategy for growing segments and launching bets that no existing playbook covers. Experiment. You’ll turn strategies into operational experiments that create measurable, actionable outcomes, then use those results to shape the larger implementation plan. Analyze. You’ll pull your own data, assess the operational and financial impact of your decisions, and iterate based on what you find. Lead and collaborate. You’ll work with cross-functional partners across product, analytics, marketing, sales, and finance to get your initiatives resourced and shipped. We’re excited about you because… You have 4+ years of experience in a problem-solving role: consulting, tech, banking, or similar. Experience taking something

About the Team The Enterprise Ad Sales Team is responsible for the marketing vision, development and growth of our largest advertising partnerships. This team was recently formed, and is seeking additional founding team members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with enterprise restaurant and consumer packaged goods (CPG) brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role The Account Manager, CPG will steer the company's efforts in adopting and partnering with major CPGs across our grocery, convenience, restaurant and retail markets. Digital grocery and convenience is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account executives, marketing, analytics, and product to innovate on our future approach and solutions. You will report into a CPG Industry Manager in our Enterprise Sales & Business Development organization. You’re excited about this opportunity because you will… Be part of the growing DoorDash Ads & Promos team Lead end-to-end marketing conversa

About the Team The CPG Ad Sales Team is responsible for the marketing vision, development, and growth of our advertising partnerships. This team is rapidly growing, and is seeking additional team members to build an industry-leading ads and promotions business across DoorDash’s CPG offerings. The growing DoorDash ads business has quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties. About the Role As the Industry Manager, CPG, you will lead a team of Account Executives and Post Sales Managers to build partnerships that create tangible value for both advertisers and DoorDash. In this role, you will manage the ads strategy across a portfolio of CPG brands (may include subcategories of alcohol, personal care, household, beverages, sweets, snacks, pantry, fresh, frozen, pets), and drive adoption of our growing ads and promotions offering. You will work cross-functionally with strategy, operations, marketing, analytics, and product, to innovate on our future approach and solutions. You will report into the Head of CPG Advertising Sales, in our Sales & Business Development organization. You’re excited about this opportunity because you will… Successfully lead and develop a team of Account Executives and Post Sales Managers to consistently exceed business growth and product/feature adoption goals, grow advertiser value, and drive sustainable revenue for DoorDash Establish trusted senior level customer relationships and deliver thought leadership both internally and externally in the CPG industry Represent advertiser needs to influence our Ads & Promos product roadmap and go to market strategy Develop sales materials and sales processes to enable future scale of the team and business Develop annual and quarterly sales plans and analyses to achieve ambitious goals and and help customers meet their business and marketing objectives We’re excited about you because… You ha

About the Team Our US Marketplace team is responsible for growing the DoorDash business in the US, helping customers to discover & order what’s best in their city, merchants to grow their sales, and dashers to find flexible work. About the Role The US Marketplace team is looking for a motivated and hands-on operator to be the Director of Local Markets. As a Strategy & Operations Director, you’ll be responsible for driving marketplace growth in every U.S. market, across a variety of market types. You will report into the Growth and Markets team, leading cross-functional collaboration between DoorDash’s marketing, sales, product, finance, and analytics teams to deliver new products and service level improvements to drive local market growth. You'll have the opportunity to help define new ways to grow locally, incubate 0-1 experiments, scope partnership opportunities, foster relationships with external partners, and execute on a roadmap to grow the marketplace at the local level. You're excited about this opportunity because you will… Lead - From day one you’ll lead a team, helping the team to further develop the muscle of lowest level of detail analyses and execution rigor Business development - Develop relationships with new growth partners and top merchants Influence - Work cross-functionally across the US Marketplace Organization to help craft roadmaps, secure investment, and partner with other organizations to improve the user experience at local level Build – Explore growth opportunities alongside our partners in Product, Marketing, Analytics, Engineering, and Operations teams Analyze – Shape and define our strategy based on quantitative and qualitative data, querying data directly and empowering yourself with AI tooling (Cursor, Claude) Operate – Figure out how to get from A to B–then actually make it happen. Grow – Help the business get 1% better every day. We're excited about you because… You have 10+ years of experience in strategy &

About the Team The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it. About the Role You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams. You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization. You’re excited about this opportunity because you will… Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets We’re excited about you because… You have 2+ years of experience in Analytics, Consulting, or Strategy You have a bachelors degree or higher You are highly technical with advanced SQL, basic Python/R, AI, and data modeling experience. You are an excellent analytical thinker who can deliver actionable recommendations

About the Team Product Partnerships sits within the Enterprise Sales organization and is responsible for the strategic vision, acquisition, management, and growth of DoorDash’s partnerships with all the merchant, restaurant technology, and advertiser technology providers. Given the scale and complexity of our key partners, this team is a critical component of DoorDash’s growth and success in every market we operate in. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role We are looking for a Manager, Ecosystem Partnerships & Initiatives, to shape how we identify, structure, and scale our most important partner relationships across our Digital Commerce Platform. This role sits at the intersection of strategy, go-to-market, deals, product, and business operations, and will be a key thought partner to the Enterprise and GM leadership teams. You will own the operating system for the partnerships org: defining partner categories and partnership strategy; building frameworks for when to partner, build, or buy; driving cross-functional alignment (Product, Sales, Finance, Legal, Ops); and ensuring our deals are structured for long-term value and operational success. You will also own and drive the rhythm of the business, bringing structure and rigor to the lean, high-impact product partnerships team. This is a high-visibility, high-ownership role suited for someone who is equally comfortable building models in Excel/Sheets, creating exec-ready narratives, and working shoulder-to-shoulder with partner managers to land and scal

About the Team DoorDash is looking for an analytical and entrepreneurial operator to join our US Marketplace Growth team that is responsible for accelerating new growth bets, most notably with College students and Gen Z. You will dive into data to explain performance at the lowest level of detail, use AI tools to drive reporting efficiency, work with cross-functional partners to report out and explain performance, and help manage a team of College Ambassadors and leads who support our on-the-ground presence at colleges around the country. About the Role The Senior Associate, Marketplace Audience Strategy & Operations role is for truth seekers who enjoy getting scrappy while also examining data, creatively problem-solving on a daily basis, driving insights on business performance trends, using AI to drive efficiency, and working across a cross-functional organization to bring strategies to life. You will directly support new Audience penetration for DoorDash’s largest business unit. On a typical day, you will dive into data to explain performance at the lowest level of detail, broker and manage external ecosystem partnerships, think through how to solve blockers to performance at individual College campuses, work with cross functional teams to build reporting and performance updates for senior leadership, think up new ideas and translate them into an actionable test or new reporting mechanism, and drive the creating of strategic plans that drive execution throughout the business. Our best Strategy & Operations Sr. Associates are motivated, analytical, creative, and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible! You're excited about this opportunity because you will… Collaborate - Work cross-functionally with teams across DoorDash to understand, report, and drive business performance Strategize - Support the

About the Role Sigma is transforming how businesses run by delivering a high performance platform on modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing You will be responsible for developing elegant and responsive user experience using the latest front-end technologies. You'll own substantial pieces of the product, from design to launch Working with our product, UX design, and backend development teams, you will develop new features and technologies that make our product experience awesome and radically simplify the user experience for non-technical users You will leverage your technical expertise in front-end application development in the creation of novel visualizations for structured and unstructured data and develop new techniques for improving the performance and interactivity of the application Use modern frontend frameworks like React, GraphQL, TypeScript and Node.js Qualifications We Need 10+ years industry experience building and maintaining high-quality software An eye for great design and a passion for building products that provide a great user experience The ability to make the right trade-offs between functionality and delivery speed that supports delivering value to customers, all the while iterating based on feedback and roadmap priorities Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong computer science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Prior ex

About the Role Sigma is transforming how businesses run by delivering a high performance platform on modern data architecture. Hence, we are growing the engineering team and looking for engineers who are excited to solve challenging problems, deliver impactful capabilities throughout our stack to build world-class technology. You will be part of a talented team of engineers with a shared mission to make data easily accessible for all users. What You Will Be Doing You will be responsible for developing elegant and responsive user experience using the latest front-end technologies. You'll own substantial pieces of the product, from design to launch Working with our product, UX design, and backend development teams, you will develop new features and technologies that make our product experience awesome and radically simplify the user experience for non-technical users You will leverage your technical expertise in front-end application development in the creation of novel visualizations for structured and unstructured data and develop new techniques for improving the performance and interactivity of the application Use modern frontend frameworks like React, GraphQL, TypeScript and Node.js Qualifications We Need 5+ years industry experience building and maintaining high-quality software An eye for great design and a passion for building products that provide a great user experience The ability to make the right trade-offs between functionality and delivery speed that supports delivering value to customers, all the while iterating based on feedback and roadmap priorities Desire to be a great teammate and have fun at work without compromising ownership towards your work Strong sense of craftsmanship, and a healthy academic curiosity to solve challenges at sigma Strong computer science fundamentals Qualifications We Want (also, skills you’ll learn!) Experience building software capabilities for analyzing large scale data web applications Prior exp

At Scale, we develop reliable AI systems for the world’s most important decisions. Scale’s product marketing team is responsible for developing and executing strategies that drive awareness and engagement for Scale’s offerings amongst our core audiences. We take a data-driven approach to understand our customers’ needs and challenges, ensuring that their voices are reflected in product development and messaging. We partner closely with product, engineering, research, sales, comms, and the broader marketing team to create a cohesive customer experience across all our channels. We aim to provide valuable insights and resources that help our customers execute on their AI transformation journey. This role will focus on developing and optimizing vertical-specific messaging and content for Scale’s applications business to ensure our messaging resonates with core buyers across verticals. The ideal candidate combines strategic thinking with hands-on execution. You will: Develop clear, compelling messaging for enterprise offerings tailored to key personas within target verticals Create marketing assets, including slide decks, videos, blog posts, and one-pagers, that effectively communicate our value propositions to vertical leaders and support our sales team’s pursuits Lead positioning and sales enablement efforts to drive awareness and engagement for Scale’s offerings. Drive cross-functional marketing programs around target verticals, in conjunction with product, engineering, sales, and growth marketing to create a cohesive customer experience and contribute to pipeline targets Collaborate with field marketing and events teams to develop vertical-specific event strategies, content, and experiences that drive engagement within customer and target accounts Drive customer marketing efforts, creating both strategy and tactics to maximize the value Scale and customers get from our shared success, including case studies, testimonials, visual assets and event particip

We are building the Finance team to help make data-driven and financially sound decisions for Scale. The team is responsible for improving strategic, financial, and operational decisions by partnering with the leadership team in making critical decisions across Scale. The Corporate Finance team is responsible for owning the company’s budget, helping to drive monthly forecasts and annual planning processes, allocating and deploying the company’s resources efficiently, and performing financial analyses in partnership with all departments. As AI reshapes the competitive landscape, Corporate Finance sits at the center of decisions about where Scale invests, how quickly we scale, and which bets we make. You will have a unique opportunity to work closely with department heads on real-time, high-priority business issues and use quantitative insights to drive better decision making across Scale. The ideal candidate will not only have the technical skills to support their recommendations but also strong interpersonal skills to manage various stakeholders. What You’ll Do Provide analysis to support short and long-term decisions regarding workforce planning across the company. Own tools (such as the company's workforce planning system, TeamOhana) to automate and streamline reporting and headcount processes Partner cross-functionally with HR, Recruiting, Compensation, and Analytics teams to drive scalable analyses and insights. Define and maintain KPIs to measure impact on strategic initiatives and resource allocation. Manage the development, implementation, and administration of our financial forecasting system (Pigment) Partner with finance and accounting to drive process improvements (e.g. month-end close and reporting) Implement enhancements to forecasting tools, processes, and reporting deliverables that reduce manual work and improve data integration Support management, Board business, and financial planning, including presentations and key analysis requests Help execute

About the Team The Storage teams build and operate online stateful systems and abstractions that are reliable, efficient, secure and easy to use for DoorDash Engineering. The teams are responsible for understanding Product Engineering’s evolving needs and developing platform and infrastructure capabilities to serve them. The team currently supports CockroachDB, Cassandra, Kafka and Redis as well as data abstraction services to reduce the complexity of interacting with storage systems for Product Engineers. About the Role The Storage team is building and operating a high-performance, scalable, and reliable data abstraction layer that optimizes both efficiency and reliability. Our goal is to create a platform that manages itself and fades into the background—empowering engineers to focus on delivering product experiences our customers love. This role is available across two teams within Storage, each solving unique and high-impact challenges: One team is building the orchestration layer for DoorDash’s storage platform—unifying lifecycle management, operations, and self-serve APIs for databases and streaming systems, turning complex, stateful infrastructure into reliable, developer-friendly services used across the company. One team builds and operates the distributed data platform powering DoorDash's largest stateful workloads -- including Cassandra, which backs critical product surfaces across DoorDash, Wolt, and Roo. You'll design high-throughput data abstractions, smart clients, and platform services that make distributed data reliable and easy to work with at multi-petabyte, multi-million-QPS scale, with opportunities to go deep on distributed systems internals and contribute to the open-source Cassandra ecosystem. If you're passionate about distributed systems, developer experience, and building foundational infrastructure at scale, we'd love to hear from you. You must be located in San Francisco, Sunnyvale, Seattle, or the New York Metro Area for this hybrid pos

About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business. About the Role Your role will be focused on building out a team while managing and scaling enterprise level partnerships in the retail and logistics space. This role will get you in at the ground floor and operate at “start up” pace for one of DoorDash’s fastest and most promising new bets. As Associate Manager, Retail Partnerships you will report into the Senior Manager of Retail Partnerships in our Merchant Business Development organization. You’re excited about this opportunity because you will… Manage and cultivate enterprise relationships with leading retailers and ecommerce logistics players that will drive step change growth for DoorDash Lead renewals and upsell opportunities with existing merchant partners Shape product roadmap and go-to-market strategies based on merchant feedback Serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and logistics teams Inform goals for growth and revenue (and its proxies); and advise on associated business resource needs Identify and pursue creative growth opportunities within the Drive organization We’re excited about you because… You have 8+ years experience in early stage business development, account management, client success, or strategic partnerships in technology or