About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail. About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale. You’re excited about this opportunity because you will… Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines. Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering, Analytics, Fraud
Jobs in Canada
Senior Architect in San Francisco
128 active opportunities · Updated October 2026
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15 jobs
Explore current senior architect jobs in San Francisco. Filter by work mode, employment type, experience, department, date posted and distance.
$136.3K – $273.9K/yr
We believe that communication belongs to everyone. TextNow is redefining how people connect by combining simplicity, intelligence, and accessibility. We’re a team of curious builders using technology to make communication more affordable and powerful for millions of users every day. As a Software Developer - Backend , you won’t just build services—you’ll shape the systems, architecture, and tooling that make them possible. At TextNow, Members of Technical Staff combine leadership and hands-on coding to enable the highest leverage opportunities possible. Being able to operate strategically, as well as diving into the lowest-level details, is a must. You’ll take technical ownership of key backend domains and work across mobile, web, and data to create faster, smarter, more reliable systems. AI and automation are at the core of how we build. You’ll use them to accelerate development, improve performance, detect and resolve issues faster, and continuously raise the bar for backend development excellence. We’re hiring Members of Technical Staff across multiple levels (intermediate/senior/staff+). Whether you’re an experienced developer looking to lead complex systems, or an early-career developer eager to grow, we’ll align your title and scope based on experience and impact. This role is about impact at scale. You’ll shape how TextNow builds and operates its backend systems—using AI and automation to make development faster, decisions smarter, and experiences more seamless for millions of users worldwide. What You'll Do Design, develop, and sustain high-performance, scalable backend services using Go microservices and modern cloud-native tooling. Lead architectural modernization and modularization to improve scalability, observability, and developer velocity. Define and own the entire lifecycle of your systems: API design, data modeling, deployment (CI/CD), live-traffic monito
From $252K/yr
The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building the systems required to ingest and process federal datasets to support real-time decision-making in contested environments. We develop novel agentic enabling capabilities that includes: Create multi-layered guardrails around agents Optimize data retrieval for agents Orchestrate fleets of asynchronous agents Automatically alerts users to deviations in data Illustrating how an agent reached a decision As a Staff Software Engineer, you will orchestrate the implementation of vertical features and horizontal capabilities to include mentoring other engineers on defining requirements with stakeholders and communication tradeoffs of technical implementations on feature and capabilities until they are accepted by the stakeholders. You will: Orchestrate feature implementation across the Federal engineering team to ensure architectural consistency. Define technical strategy for agentic guardrails, explainability, and fleet orchestration. Ensure system reliability and performance across multiple security classifications and network types. Mentor engineers in the process of defining requirements with stakeholders and gathering acceptance. Communicate high-level technical trade-offs and implementation strategies to senior government stakeholders and Scale C-Suite members. Influence the long-term product strategy and technical roadmap for the Federal business unit. Consult on the architecture of AI-powered solutions for large-scale federal contracts. Ideally you will have: Full Stack Development: Proficiency in front-end, back-end development and infrastructure, including experience with modern web development frameworks, programming languages, and databases Cloud-Native Technologies: Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and experience in
About the Team DoorDash Labs, established in 2018, serves as the innovation hub for DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. The team's mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We’re ruthlessly focused on business impact. We are a highly senior team composed of former pioneers from a variety of different robotics industries. As of 2025, DoorDash has completed 10B lifetime deliveries. We’re focused on how to do the next 10B even better. About the Role We’re looking for a Senior/Staff electrical and firmware engineer who designs the board and writes the firmware for connected consumer and enterprise devices, including tablets, POS systems, peripherals, and emerging robotics applications. In this role, you will take connected devices from ambiguous user or business needs through system architecture, rapid prototyping, board design, firmware implementation, bring-up, field deployment, and production transition. The ideal candidate has a passion for building and shipping reliable hardware at scale and thrives in an environment that demands technical depth and high-quality execution across multiple concurrent programs. This is a build-heavy role on a small, senior team. You’re excited about this opportunity because you will… Own connected devices end to end, including: Own connected devices from an ambiguous product need through field deployment. Work across the hardware and firmware boundary instead of handing work between specialists. Explore uncertain product ideas through rapid prototypes and experiments. Make consequential tradeoffs on a small, senior team with direct exposure to users and field behavior. Key Responsibilities Translate user and business needs into an integrated electrical and firmware architecture. Design compute-based, mixed-signal boards incorporating processors
Role Overview We are seeking a Staff Simulation Engineer to build an end-to-end aerial autonomy simulation stack at DoorDash Labs. This is a highly technical, hands-on leadership role focused on defining and implementing the simulation architecture that underpins autonomy development, validation, CI/CD testing, and pilot training. You will operate as the technical authority for simulation: owning core architecture decisions, developing key components yourself, and setting engineering standards. You will build and mentor a small, high-caliber simulation team while remaining deeply involved in implementation and system design. This role is ideal for someone who has built simulation systems from first principles, understands simulator internals deeply, and is excited to create a world-class platform from scratch. Key Responsibilities Architect and implement an end-to-end simulation stack for aerial autonomy at DoorDash Labs.. Develop high-fidelity simulation capabilities, including: Flight dynamics modeling Contact modeling and constraint handling Sensor and perception simulation Autonomy software-in-the-loop (SITL) integration Design and implement scalable simulation infrastructure to support: Regression testing in CI/CD pipelines Continuous validation of flight autonomy and autopilot software stack Mission-level testing and scenario generation Build cloud-deployed simulation systems to enable large-scale parallel testing and pilot training. Partner closely with autonomy, controls, and aircraft teams to ensure simulation fidelity and validation alignment. Establish technical direction, architecture standards, and performance benchmarks for simulation. Mentor and grow a small team of simulation engineers while remaining deeply hands-on. Required Qualifications Master’s or PhD in Computer Science, Electrical Engineering, Mechanical Engineering, Robotics, Aerospace Engineering, or a related field. 10+ years of experience in robotics or physics-based simulation. Deep expe
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch Security Platform builds and operates the technology at the intersection of security, privacy, software engineering, and data engineering. As a Senior Engineering Manager, Security Platform, you will guide a diverse group of software engineers to build critical tools and automation solutions used across Twitch. You will report to the Director of Security, Identity, and Privacy Platforms. You will manage engineers responsible for operating our security data platform handling billions of weekly events, a multi-petabyte data lake, and numerous analysis tools that provide critical data across the organization to support important security programs. You will also lead engineers responsible for writing software to accomplish security at scale through automation, libraries, and services. With this team, you will lead the full software development lifecycle from product discovery, roadmap prioritization, and execution. Programs you support will include Fraud, Service-to-Service Auth, Detection and Incident Response, Vulnerability Management, Engineering Intelligence, and Privacy. You are experienced in software and data engineering, you bring awareness of the industry's cutting edge, and you're passionate about security. If this sounds accurate, come join us! You can work from San Francisc
About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! In September 2026 we raised a $350 million Series E at a $3.5 billion valuation , and we are scaling our engineering and research teams to meet demand. The role Frontier AI data is expensive to make and hard to measure. Every task we deliver is tested against the strongest models, often through many long-running agent rollouts. Your job is to make that process faster, cheaper, and more rigorous with ML and AI You will be one of the early members of ML & Research Engineering at Snorkel. You will study how frontier-grade data is generated and evaluated, form hypotheses, validate them against real production data, and ship the winners at scale. You will shape the discipline's direction, its standards, and the team that grows around it. What you'll work on Efficient agentic evals. Cut the cost of long-horizon agent evaluation with adaptive sampling, statistically grounded early stopping, model cascades, caching, and cheap-first gating. AI model routing. Route every eval and judge call to the cheapest model that clears the quality bar, with fallback, monitoring, and cost attribution. Fine-tuned small models. Fine-tune and serve open-weight models (LoRA and other
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. You'll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you'll design and build ML solutions that have direct, meaningful impact on user trust, business success, and the global Airbnb community. The Difference You Will Make: As a Senior Machine Learning Engineer on the Trust team, you will actively contribute code and ideas that shape the ML systems protecting millions of Airbnb users. You'll own and deliver ML projects end-to-end — from designing and training models to productionizing and operating them at scale, while collaborating closely with cross-functional partners. You'll tackle real-world challenges such as account takeover, fake accounts, payment fraud, and bot detection. Your work
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Ads’ vision is to build the largest transportation media network. We leverage media to elevate the transportation experience for our users while building an exciting and sustainable advertising business. Our assets include Lyft in-app sponsorship opportunities, the largest bikeshare network in the country, off network audience programmatic solutions, as well as experiential activations. Our work is fun, challenging, and rewarding and we are looking for a customer-focused team member passionate about solving problems, delighting our agency partners, and winning new business. As a Senior Digital Account Executive for Lyft Media, you will be the primary point of contact for major advertising agencies and marketing clients. You will have discretion to shape the future of our growing media business while managing the day-to-day sales processes and relationships with advertising agencies. Responsibilities: Lead C Suite level conversations to increase revenue and grow strategic partnerships Demonstrate in-depth insights of the sales process and product combination Lead account planning process that aligns brand and Lyft’s resources to maximize opportunities Grow revenue, educate and lead strategic conversations with clients and navigate complex relationships Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues Spearhead client education on products and give product updates to advise on the best approach to drive business outcomes for clients and agencies Lead collaboration with external clients and internal stakeholders Create compelling media packages and custom offerings to close new media business Build and manage sales pipelines while achieving quarterly revenue goals Work autonomously and independently to seek new
$149.9K – $270K/yr
Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role As a Senior Platform Engineer at HP IQ, you will help build and evolve the infrastructure, tooling, and shared platform capabilities that enable our engineering teams to develop and operate reliable, secure, and scalable services across cloud and edge environments . You will work closely with application, services, AI/ML, and security teams to improve developer velocity, production readiness, reliability, and operational efficiency across a heterogeneous infrastructure footprint. What You Might Do Design, build, and maintain shared infrastructure and platform capabilities across cloud and edge environments. Build automation and self-service tooling that improves engineering velocity and operational consistency. Develop and maintain Infrastructure-as-Code, deployment workflows, and environment provisioning. Partner with engineering teams on production readiness, including reliability, security, observability, scalability, and recovery. Improve monitoring, alerting, incident response, and operational tooling across distributed environments. Automate repetitive operational t
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or
About the Team DoorDash’s Legal team has built a strong reputation within the company for our highly collaborative and supportive approach to counseling, always with a bias for action. We are a diverse group of lawyers and legal professionals with a shared passion for providing creative, best-in-class service to our business partners. The Competition & Litigation team advises DoorDash, Wolt, and Deliveroo on antitrust, competition, and litigation matters across every market we operate in. About the Role DoorDash is looking for a Senior Counsel, Competition & Litigation to join our growing Legal team and work globally across the DoorDash, Wolt, and Deliveroo brands. Reporting to the Director, Competition & Litigation, you’ll be a generalist antitrust attorney who can move fast: advising product and business teams in real time, supporting M&A and strategic investments alongside our Corporate Development team, and driving forward regulatory investigations and inquiries, with a particular focus on Europe. You’re excited about this opportunity because you will… Serve as a trusted antitrust/competition advisor to product, business, and corporate development teams, delivering fast, practical counsel that lets the business move with velocity while properly managing risk. Advise on the competition and antitrust dimensions of M&A transactions, strategic investments, and commercial partnerships, partnering closely with Corporate Development and our sales teams. Manage antitrust and competition regulatory investigations and inquiries globally. Help build out DoorDash’s international competition compliance program, partnering with the Director, Competition & Litigation on training, policies, and processes across DoorDash, Wolt, and Deliveroo. Support competition-related litigation matters as needed, including document collection and review, witness preparation, and responses to third-party subpoenas. Partner with policy and government relations team
About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! About the Role Platform Services is one of DoorDash’s organizations responsible for extending DoorDash beyond the consumer marketplace. The team owns three distinct business lines: Drive, a white-label delivery API that enables external businesses to access DoorDash’s delivery network; Parcels, which provides last-mile logistics for retailers and merchants; and Enterprise (DoorDash for Business), a b2b product suite powering corporate meal programs and large ordering for organizations of all sizes. We are looking for a Senior Technical Program Manager to help scale Platform Services. You will lead important engineering wide initiatives across Enterprise, Drive, and Parcels, working with Engineering, Product, Operations, and business leaders to deliver dependable, extensible logistics capabilities for external businesses. Programs will span backend services, partner and merchant integrations, operational tooling, and platform interfaces. They require strong technical judgment, cross organizational coordination, stakeholder management, and ownership of results. You will report into the centralized Technical Program Management team in Engineering. You're excited about this opportunity because you will… Drive Platform Services’ Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn Platform Services’ strategy into executable technical programs. The portfolio spans Drive (DoorDash’s white-label delivery offering), Parcels (last-mile logistics for merchants and retailers), and Enterprise (DoorDa
From $196K/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Data Science team works closely with partners from Design, Product and Engineering across Airbnb’s product portfolio. Our work involves 0-to-1 innovation, applying sophisticated modeling techniques to critical Airbnb problems and finding new ways to leverage science for the good of the Airbnb community. Web prototypers work with Data Scientists to identify key questions during the development of these new solutions and build software prototypes that answer them. The work of DS prototyping covers everything from designing the right data visualization to focused explorations that help solve key design questions to broad explorations that help validate ideas. The Difference You Will Make: This role is focussed on partnering with the Data Science team to develop prototypes that show the potential of new data models targeting critical business and user problems. Step change advances in ML/AI have the potential to transform Airbnb, but doing that well requires not just building the right models, but also creating the right experience -- your work will be critical in enabling us to do that. Sophisticated and impactful models are often complex and hard to understand -- by building effective prototypes you can help close that gap and allow innovation to flourish. Your prototypes will enable leadership to make critical and strategic business decisions by demonstrating technical feasibility, suggesting implementation approaches, enabling user studies, and more. A Typical Day: As a web prototyper, you will create prototypes that enable differentiating and industry-leading produc
From $132K/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join AirSupport helps Airbnb employees stay productive wherever and however they work. Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners. The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments. Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies. The Difference You Will Make As a Senior Executive IT Support Engineer, you will be one of the most senior technical individual contributors within AirSupport and a trusted technology partner to Airbnb’s executive population. You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership. You will own complex and sensitive executive technology issues through resolution, anticipate risks before they become disruptions, and lead improvements that make the executive experience more reliable and supportable. Your impact will extend beyond the issues you personally resolve. You will identify patterns in what Executive Support is seeing, connect them to broader employee technology priorities, develop recommendations, and influence the teams responsible for the underlying technology. You will help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportuniti
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