Senior Customer Solutions Engineer in Canada

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability. This position reports to our Senior D

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our team is dedicated to creating a seamless and secure experience for our riders and drivers, ensuring their identity and data are protected at all times. As a Senior Product Designer, you'll lead the design of solutions that help drivers understand their earnings and get paid securely while protecting our communities from fraud. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists, to create intuitive and effective designs on driver payments and complex security challenges. You’ll advocate for a customer-centric approach and thrive in a dynamic, fast-paced environment. From initial ideation through to launch, you'll support projects with interaction, visual, and product thinking skills, helping to define and deliver impactful experiences for our Payment, Identity and Integrity teams. The Opportunity Design features that help drivers understand their earnings, access their pay, and resolve payment issues efficiently Lead end-to-end design for driver earnings and identity verification experiences, from research and ideation through execution Play a critical role in designing solutions that protect our users and enhance their trust in our platform Collaborate with cross-functional partners to design intuitive and effective designs that address unique rideshare driver, identity and fraud challenges Responsibilities: Problem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision. Influence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes. Advocate for design by sharing your work and presenting cross-functionally, while being able to

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions.We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Lyft Business builds products that help organizations move the people who matter most - employees, customers, patients, and guests - easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs. We are seeking a Senior Data Scientist to lead technical initiatives across the entire Lyft Business product suite. In this role, you will shape the technical vision, define algorithmic roadmaps, and drive execution for data science projects that accelerate growth, improve operational efficiency, and deliver measurable value to our enterprise partners. You’ll collaborate closely with Product, Engineering, Design, and Go-to-Market teams to build production ML models, experimentation frameworks, and advanced analytics that inform strategy and power product innovation. This is a high-visibility, high-impact role with direct influence on Lyft’s enterprise offerings. The ideal candidate will bring deep expertise in algorithm development, machine learning, causal inference, and experimentation, alongside strong business acumen in B2B contexts and a proven track record of t

This position is based in Vancouver, BC , within Diligent’s Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver . Software Engineer — Platform AI Service Levels: Software Engineer II Senior Software Engineer Staff Software Engineer Location: Vancouver Position Overview As a Software Engineer on Diligent's Platform AI team, you'll help design, build, and operate the core services that power AI-driven capabilities across Diligent's global product suite. You'll build secure, scalable, serverless services on AWS that translate AI research and models into commercial-quality, production-ready solutions — enabling customers to derive insights from their governance data. You'll work closely with AI researchers, product managers, and other engineering teams, owning your services end-to-end: architecture, implementation, deployment, and monitoring. The team operates with a strong AI-augmented engineering culture — using AI tools to accelerate coding, testing, debugging, and delivery — while applying sound judgment about when and how to apply them. Key Responsibilities Design and implement secure, scalable, fault-tolerant, high-performing solutions using AWS serverless technology — event-driven, highly observable, and built with infrastructure as code. Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust, production-grade services, and help other teams integrate them. Build and maintain the pipelines needed to deploy, monitor, and manage AI services at scale — observable, resilient, and cost-effective. Use AI-powered development tools (code assistants, test generation, architecture exploration) responsibly to accelerate delivery and improve quality, always validating outputs. Participate in architecture discussions and design reviews, and contribute to product design by understanding customer problems — especially where AI can offer a breakthrough solution. Work in

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad is looking for a Senior Engineering Manager to lead the team at the very core of the Dialpad experience: calling. Reporting directly to the VP of Engineering, you'll own the calling experience end-to-end: frontend, backend, and hardware devices (first-class desk phones, Room Phones, ATAs, and DECT solutions). Y

About the Team Our team exists to empower DoorDash Mobile engineers. We are the champions of three core pillars: Quality, Velocity, and Efficiency. Ultimately, our goal is to build the supportive infrastructure that allows our fellow engineers to build, ship, and operate apps at massive scale—with confidence and ease. We believe that a great developer experience leads to a great customer experience. About the Role We are looking for an Engineering Manager to lead our Mobile Developer Experience team (also known internally as the Mobile Foundations team). In this role, you’ll not only set the technical vision but also nurture the culture required to build world-class mobile applications. Your team will concentrate on one vertical—ZeroKit, which enables rapid mobile prototyping via agents—and two horizontal infrastructure pillars: the iOS and Android monorepos. You will partner with senior engineers and stakeholders across the company to design systems that make our platform faster, more reliable, and more efficient. You will be a partner to your customers—your fellow engineers—working side-by-side to understand their hurdles and solve their immediate challenges. You’ll also look to the future, anticipating needs so we can deliver solutions before they become blockers. Crucially, this role will support our growing international engineering footprint and unified technology stack, meaning you and your team will work across our DoorDash, Wolt, and Deliveroo brands. This is a unique opportunity to lead a team through a mix of exciting greenfield initiatives and the refinement of established, successful tools. You must be located in the following locations for this opportunity: San Francisco, CA; Sunnyvale, CA; Seattle, WA; Los Angeles, CA; New York, New York. You’re excited about this opportunity because you will… Develop and maintain foundational components to enable DoorDash Engineers to excel at mobile engineering. Lead the development and strategy for ZeroKit to enabl

Upwork Inc.'s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . Upwork's Match Platform team sits at the heart of how clients and freelancers find each other. As Senior Product Manager for Match Platform, you will own the shared infrastructure that powers matching, personalization, embeddings, and evaluation across multiple product surfaces. This is a high-leverage role: the models, features, and frameworks you build become the foundation that other product and ML teams build on. You will partner closely with engineering, data science, machine learning, analytics, and marketplace operations to reduce duplication, increase reuse of shared capabilities, and drive measurable improvem

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0, an Okta company, is the leading customer identity platform for developers. Our mission is to secure the world’s identities so innovators can innovate. As AI reshapes how applications are built and used, identity and security are becoming critical to enabling safe and trusted agentic experiences. Our team builds Auth0 products for Agentic AI with a focus on agent identity, access management, and protocols that extend trust to our customers’ AI products. The role is for a highly technical product manager that is adept in developing strong customer-focused product strategies. Responsibilities Define and Execute the Identity and AI Product Strategy: Drive the roadmap and execution for Auth0’s AI portfolio with a specific focus on secure identity solutions, including Auth0 for AI Agents. Identify tactical integration opportunities and ecosystem partnerships that secure agentic workflows and deliver immediate value to developers. Be an Owner and Builder (0-to-1): Bring a hands-on, entrepreneurial mindset to define, prototype, and launch new identity features for AI applications. Balance rapid experimentation with the engineering discipline required to scale features into secure, production-grade identity standards. Collaborate and Influence Without Authority: Serve as the core product owner and direct collaborator for engineering, design, and security teams. Translate the broader AI product vision into concrete, technical requirements, managing the backlog

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As an Underwriting Senior Analyst, your goal is to ensure our underwriting processes run smoothly and efficiently for our cards products. You'll exercise judgment within established underwriting frameworks to resolve moderately complex cases involving multiple contributing factors. This is a role that requires strong communication, time management, and teamwork. You will implement solutions to uplift processes and engage cross-fun

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are self-driven and like to work with others to remove roadblocks. You are curious, and love to explore and learn new technologies. You have demonstrated the ability to build, deploy and maintain large-scale, complex applications. You care more about solutions and impacting the customer experience than using a particular tool or framework. Your Success Profile What You Will Work On As a part of the Workforce Management team, you will drive our expansion into exciting new verticals, enriching our platform to attract and delight new customer segments. Your mission will be to architect and deliver foundational solutions in the Applicant Tracking Systems (ATS), Contractor, and Expenses domains. Our specialized product pods focus on building lean, high-impact features for customers who want a streamlined experience without the overhead of a bloated platform. You'll join the expenses pod in Toronto and help build the platform that handles expense submissions, approvals, and reimbursements for Justworks customers. Working alongside 3-4 senior engineers, you'll contribute to our migration from Ruby to Go, build AI-powered features, a

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We are looking for a Manager, Sales Engineering, based in Canada, reporting to our Senior Director, Sales Engineering. You will lead and grow the sales engineering organization for the core portfolio, including the Gen AI market, across the region in the US. You will align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals for customers and partners. What you’ll do (Role Expectations) Recruit, mentor, and develop the sales engineering team Refine and scale core sales engineering processes including discovery, technical qualification, and proof-of-concept Partner with sales leadership and clients to design and present business solutions that drive revenue growth Work within a matrixed environment to promote and support the Zscaler portfolio through value-based selling Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the

About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail. About the Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale. You’re excited about this opportunity because you will… Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines. Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows. Partner with Product, Engineering, Analytics, Fraud

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role For many of our creators, streaming on Twitch is a career, and our payment systems are central to making this possible. We're operating at a massive scale and you'll help millions of creators to earn a living doing what they love. As a key member of the engineering team, you will report to the Senior Engineering Manager of Payments team and have the opportunity to build and scale solutions that affect millions of users and broadcasters. You will take high ownership of your services - architecting, building and operating them. You will partner with other engineers, product managers, designers and data specialists to deliver solutions. Our team is based in San Francisco, CA You Will: Work with technical leads and other engineers to design and develop commerce/payments platform and services Contribute to customer-focused project deliveries Work with other teams to clarify product requirements Improve engineering processes Participate in design and code reviews You Have: Minimum of Bachelor’s degree in Computer Science or prior relevant engineering experiences Strong understanding of data structures, algorithms, data modeling and schema design 1+ years as an software engineer Experience creating detailed technical documentation Proficient experience level in one or more of the fol

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are hiring a high-impact Technical Program Manager (TPM) to own end-to-end delivery health within a product area. This is a senior role embedded within a core product engineering group. You will partner with the Engineering Directors as your peer enabling engineering leaders to focus on technical quality while the TPM will own planning, governance, and stakeholder visibility and be the critical link ensuring our roadmap commitments translate into high-quality, enterprise-ready releases. You will operate at the intersection of Product, Engineering, Platform, Support, and Go-To-Market teams, and be directly accountable for delivery predictability, release readiness, dependency management, and executive visibility. This role demands a combination of strategic systems thinking

Product Owner OUR MISSION At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT In the role of Product Owner for the Internal Product line, you will be responsible for driving development of internal tools, working closely with Product Leader, Consultants, Field Teams, Engineering, and QA. We subscribe to the philosophy that Product Managers and Product Owners are effectively CEOs of their product and drive growth and success of the product with the help of engineering, design, marketing, sales etc. The following attributes are key to excel in this role: Thrive in Ambiguity : POs carve the path and change it early and often as they collect more signals, while separating the noise. Strong Leadership: POs drive the day to day processes in managing the roadmap, driving the daily scrum rituals, and driving features/capabilities to on-time delivery. Strong Execution: This entails leading teams that work with you with fast-paced execution, using user research and business objectives to inform decisions, learning from new information and adjusting accordingly, communicating and managing relationships with stakeholders – both internal (your direct team) and external (senior leaders across the company, for example). Key Responsibilities Help PM leaders define the long term