Service And Engagement Team Leader in San Francisco

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that's because we're made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for an experienced Data Developer with hands-on experience designing and developing data platforms. You will own the design, development, and maintenance of TextNow's data platform, enabling us to make effective data-informed decisions. You will be part of cross-functional efforts to build scalable and reliable frameworks that support allTextNow's business and data products. In this role, you can interact with different functional areas within the business and influence decision-making in a fast-growing mobile communications start-up. This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Own TextNow's data warehouse, data pipelines, and integration points between various business systems. Design, develo

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. T extNow is looking for a new SecOps team member to secure, monitor , and enable automated response within our infrastructure. What You’ll Do Ensure Secure & Reliable Systems: Design, implement, and maintain security-focused infrastructure to protect TextNow’s services while ensuring reliability and scalability. Security Automation & Infrastructure as Code: Develop and enforce best practices using Terraform, Ansible, Crowdstrike , and AWS security tools , ensuring secure configurations, automated compliance checks, and infrastructure as code. Threat Detection & Incident Response: Participate in an on-call rotation to respond to security incidents, investigate vulnerabilities, and implement proactive measures to prevent future threats. Work closely with engineering teams to remediate security risks. Monitoring & Logging for Security: Improve observability by implementing security monitoring solutions, logging best practices, and alerting mechanisms to detect anomalies and suspicious activity. Access Control & Identity Management: Manage IAM roles, permissions, and policies to ensure least privilege access and enforce security controls across cloud and internal systems. Collaboration & Security Advocacy: Wo

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that's because we're made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for an experienced Data Developer with hands-on experience designing and developing data platforms. You will own the design, development, and maintenance of TextNow's data platform, enabling us to make effective data-informed decisions. You will be part of cross-functional efforts to build scalable and reliable frameworks that support allTextNow's business and data products. In this role, you can interact with different functional areas within the business and influence decision-making in a fast-growing mobile communications start-up. This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Own TextNow's data warehouse, data pipelines, and integration points between various business systems. Design, develo

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are hiring an Autonomy Platform Engineer to build and evolve the foundational software that runs our autonomy stack across robot and compute platforms. The Autonomy Platform team works across embedded Linux, compute and sensor enablement, robotics middleware, process orchestration, data capture and replay, system observability, and performance. You will develop production software and tooling that enables autonomy engineers to bring up new hardware, deploy services reliably, diagnose failures, and validate system performance across robot generations. You will work closely with autonomy, firmware, electrical, hardware, manufacturing, and validation engineers and report to the Autonomy Platform Lead. We expect this role to be hybrid with some time in-office and some time remote. You’re excited about this opportunity because you will… Build and maintain core runtime, middleware, and platform services used by autonomy applications. Enable new compute, camera, lidar, and other sensor platforms. Improve process orchestration, messaging, configuration, startup and shutdown behavior, resource isolation, and fault recovery. Develop system observability, tracing, performance measurement, diagnostics, and regression-detection capabilities. Build reliable data capture, replay, and debugging workflows. Create provisioning, packaging, deployment, integration-test, and platform-readiness tooling. Lead complex debugging across application, middleware, OS, driver, networking, timing, and hardware boundaries. We’re excited about you because… Strong production C++ and Python experience. Experience with embedded Linux, robotics, autonomous vehicles, or complex mechatronic systems. Solid u

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are hiring a Software Integration Engineer for our Platform Integration team. This is a critical role with impact across the robot lifecycle, from manufacturing to daily operation. The Platform Integration team owns making sure the robot works as one cohesive system. The focus is on the interfaces between subsystems; this role in particular is focused on the software side handling interaction between: OS & software stack; firmware; networking; timing; and calibration. In this role, you will work cross functionally with our electrical, hardware, firmware, and autonomy engineers to support new functionality both in both hardware and software. This includes creating provisioning tools, functional tests, and supporting integration into the autonomy software stack. You will report to the Autonomy Platform Lead on our Autonomy Platform Team at DoorDash Labs. We expect this role to be hybrid with some time in-office and some time remote. You’re excited about this opportunity because you will… Play an integral role on a small and focused team. Lead system-level debug when an issue crosses subsystem boundaries or no single team can isolate it. Support early integration of new sensor and software component designs by identifying interface requirements, risks, dependencies and required checks. Design and maintain integration tests, test setups, and procedures to ensure subsystems, once combined, satisfy requirements and design intent. Build and maintain the mission-readiness checks used before manufacturing signoff, validation, field testing, or mission use for different robot platforms. Create the tools, checks, and debug guidance that Manufacturing Integration, Validation,

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We're hiring a Robotics Infrastructure Engineer in our Autonomy Software team. In this role, you'll own, build, and manage the infrastructure that makes aerial autonomy development possible. You'll work on the onboard systems that keep a drone alive (process management, health monitoring, parameterization) and the development environment that makes the team fast (build systems, CI/CD, logging, debugging, regression testing). This is not cloud infrastructure. This is real-time, fault-tolerant, onboard software for vehicles that cannot gracefully restart at 50 meters altitude. You're excited about this opportunity because you will… Play an integral role on a small and focused team Develop and own critical onboard components: process management, health monitoring, configuration management, and message passing Own the build system (C++, Python) and middleware layer (ROS2), including cross-compilation for Jetson targets Design and maintain CI/CD pipelines and regression testing infrastructure Build and manage the parameterization system, including schema definition, validation, migration, and deployment Build robotics logging, plotting, and debugging tools that make the entire team more productive Work closely with the simulation team to support SIL/HIL development workflows Define reliability standards for onboard software: watchdogs, failover, and graceful degradation We're excited about you because… You have prior experience at a robotics company in a similar infrastructure role You have experience with robotics middleware (ROS2, LCM, eCal, Apex.AI) You have experience with build systems and package managers (CMake, Bazel, Nix, Conan) You have experience with NVidia Jetson and Je

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you! About the Role Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation. We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering. You're excited about this opportunity because you will… Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it. Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets. Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models. Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them. Stand up the feedback loop from the field back to product and engineering — turning merchant complaints, edge cases, and frontline observations into prioriti

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by millions of people, then we want to talk to you! About the Role As an Industrial Designer on our team, you will own the design of physical products and help elevate our brand’s experience through form, function and manufacturability. You’ll be responsible for leading concept ideation, CAD modelling and prototyping, working across mechanical, electronics and user-experience domains. You’ll collaborate closely with engineering, manufacturing, sourcing, user-research and marketing, and participate in decision-making around product direction. This role offers ownership across the design lifecycle — from early sketches through production launch. You're excited about this opportunity because... Lead end-to-end design projects: develop concept sketches, CAD/3D models, renderings and physical prototypes. Conduct research into user needs, market trends, materials, manufacturing processes (injection moulding, thermoforming, additive manufacturing) and competitive products. Translate design intent into detailed specifications: materials, geometry, finishes, ergonomics, manufacturing constraints. Collaborate cross-functionally with engineering, manufacturing and product to ensure feasibility, cost-effectiveness and alignment with brand and product vision. Build and iterate prototypes (3D prints, machined models, mock-ups), validate usability, aesthetics, functionality and manufacturability. Present design concepts, flows and prototypes to stakeholders, incorporate feedback and drive decisions. Contribute to design language, visual identity and brand consistency across products. Why You’ll Love This Role You’ll shape real, tangible products that users will interact with and rely on. You’ll work in a small, high-impact team where your contributions

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are hiring a Firmware Validation & Integration Engineer for our autonomy software team. This is a critical role to build robust and scalable validation for our firmware and systems to ensure reliability at every level. In this role, you will work with our electrical, firmware, and autonomy engineers to build the infrastructure and test suites required to validate the system. This includes designing and implementing our Hardware-in-the-Loop (HIL) simulation environments and automation frameworks from the ground up. You will report to the Autonomy Platform Lead on our Autonomy Platform Team at DoorDash Labs. We expect this role to be hybrid with some time in-office and some time remote. You’re excited about this opportunity because you will… Play an integral role on a small and focused team. Design and build Hardware-in-the-Loop (HIL) systems to simulate vehicle dynamics and sensor data for comprehensive firmware and system-level validation. Develop automated test infrastructure and software tools to exercise multiple embedded platforms throughout our robot system. Interface many layers of our control system including vehicle controls, power management, and motion control to ensure seamless system integration. Implement low-level test sequences and validation algorithms to safely stress-test vehicle components such as batteries, drive-train, and thermal management devices. Collaborate with cross-functional teams to identify edge cases and hardware-software corner cases that impact vehicle safety and performance. We’re excited about you because… BS/MS degree in Computer Science, Robotics, Electrical Engineering, or related technical field. 5+ years of experience in validati

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We're looking for an experienced technical operator to lead live testing, deployment, and operational validation of cutting-edge autonomous technologies. This role sits at the intersection of engineering and operations, helping ensure new capabilities are safely deployed, thoroughly evaluated, and translated into actionable engineering feedback. You’re excited about this opportunity because you will… Lead and oversee live testing across transport, deployment, and safety validation. Partner closely with hardware, software, and business operations teams to validate new product capabilities while providing guidance and mentorship to junior team members. Conduct and document complex tests for autonomous technologies, evaluating robot behavior, identifying issues, and validating new features and requirements. Provide actionable technical feedback to engineering teams based on test outcomes. Exercise technical judgment during live testing by evaluating robot behavior, assessing operational risk, distinguishing expected behavior from product defects, and determining when engineering escalation or additional validation is required. Develop and implement testing processes, protocols, and checklists that improve the safety, efficiency, and reliability of new products. Utilize internal tools to analyze logs, investigate issues, document findings, and track issues through resolution. Mentor junior team members in structured debugging and documentation practices. Conduct detailed analyses and generate comprehensive reports that identify trends, summarize findings, and provide strategic recommendations to engineering and operations partners. We’re excited about you because… 2+ years of exper

About the Team DoorDash Labs is an independent team within DoorDash. We're hiring a backend software engineer to work at the intersection of software engineering and robotics to solve key business problems with elegant technical solutions. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role We’re looking for Backend Engineers to work on both Product and Product Platform based teams in DoorDash Labs. Product focused Engineers work at the intersection of product and infrastructure to solve key business problems with elegant technical solutions. You'll operate our backend services and architecture that support all product functionality and will be challenged to consider the big picture -- collaborating cross-functionally, as well as evaluating and executing on trade-offs to maximize business impact for the company. You're excited about this opportunity because you will... Design and implement backend services for IoT that integrates with core DoorDash data, focused on reliability, and future extensibility Create a well documented APIs for other departments to integrate with Improve performance, reliability, scalability and security for our backend systems Introduce tools and best practices to accelerate our development process Design and implement backend services for autonomous delivery system that integrate with core DoorDash data. We're excited about you because you have... B.S., M.S., or PhD. in Computer Science or equivalent 6+ years of industry experience as a software engineer Experience with backend for frontend architecture Ability to improve efficiency, scalability, and stability of multiple system resources Experience with service oriented architecture, writing REST API’s, unit testing, and architectural design Understanding of modern web stacks and architecture (HTTP, REST) Experience with SQL Experience with either Java or Kotlin Nice to Have Experience with

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for motivated Site Reliability Engineer to own infrastructure, monitoring, logging, ci/cd, reliability and everything in between! This role is about impact at scale. You’ll shape how TextNow builds and operates its systems in an AI-first environment where intelligent tooling is embedded into everyday engineering practice. Using AI is not optional, it’s expected. From design and architecture to implementation, testing, debugging, documentation, and operational analysis, you will actively leverage AI tools to increase velocity, improve code quality, and make better technical decisions. We provide a robust suite of AI-powered development tools and workflows to support you, and we expect you to continuously evolve how you use them to raise the bar for efficiency, clarity, and product excellence across the organization. What You'll Do Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services. Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred). Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve syste

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for an experienced Senior Web Developer to play a key role in the development of our voice and messaging platform on Web. You will be responsible for building high-performance, scalable, and feature-rich mobile applications that integrate voice, video, and messaging capabilities. You will work alongside a talented team of developers, product managers, and UX/UI designers to create intuitive and user-centric experiences. What You'll Do Design, develop, and maintain a high-quality Web application focused on voice and messaging features (voice calling, chat, real-time notifications, etc.). Write clean, maintainable and testable Web applications in Javascript using the latest programming techniques and frameworks Collaborate with cross-functional teams to define, design, and ship new features. Work with real-time communication protocols, such as WebRTC, SIP, and related messaging and voice frameworks. Optimize app performance to ensure smooth voice and messaging functionality, including audio quality, latency, and bandwidth usage. Troubleshoot and debug issues related to performance, crashes, and other bugs, ensuring a smooth and stable user experience. Own problems and solutions end-to-end, from ideation to deployment Experimentation is a key part of your workflow; be data-driven and make the right decisions for our customers Dep

About the Team DoorDash Labs is an independent innovation hub within DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. Our mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We are a highly senior team composed of former pioneers from a variety of different robotics industries. If you have a passion for applying AI and robotics solutions in a service used by millions of people, then we want to talk to you! Please Note: This role is based in San Francisco, CA, and requires being in-person 5 days a week. About the Role We are seeking a Senior RF Engineer to join our multidisciplinary team developing mission-critical RF/electrical systems for unmanned platforms.This role offers a rare opportunity to gain deep insight into RF design and validation, contributing across the full product lifecycle, from early concept and prototyping through production. In this role, you will apply deep expertise in electromagnetic theory and wireless system design to ensure autonomous platforms operate with exceptional reliability and precision. You will design, optimize and validate RF / mixed-signal PCBAs with a strong focus on interference mitigation, troubleshoot system-level desense, and leverage a thorough understanding of wireless technologies including LTE, 5G NR, Wi-Fi, GPS, and UWB. You’re excited about this opportunity because you will… Lead the development of innovative solutions that span across RF, Mixed signal and mechanical domain. Design RF hardware as well as wireless testbeds to support system validation, and lead the execution and documentation of system-level design and verification Provide expertise, mentorship to partner teams regarding EMI mitigation strategies, and cross-functional debug processes Characterize EMI caused by internal & external aggressors by tracing root causes using EMC probes

TextNow is on a mission to make communications affordable and accessible for everyone. As a full MVNO operating our own mobile core network over LTE and 5G NSA, we have the unique advantage of controlling our network infrastructure end-to-end. We operate the HSS, PGW, and other critical network functions, giving us the flexibility to innovate and deliver exceptional service to millions of users. About the Role We are looking for a hands-on Tech Lead, Mobile Core Network Engineering to own the health and evolution of our mobile core platform. Our cloud-hosted core runs in AWS, with our mobile core vendor providing managed services for day-to-day operations. This role is the critical bridge between our vendor’s Managed Services team and our internal engineering, product, and operations teams. You’ll be the technical owner of the mobile core, combining deep technical expertise with strong coordination skills. You won’t just manage vendor deliverables—you’ll dive into the technical details, challenge approaches when needed, and ensure our core network evolves to meet the demands of a growing subscriber base. This role has a clear growth path into technical and people leadership as the team scales. A note on background: We know that people who have operated a mobile core at scale are rare. If you’re a strong SRE or infrastructure engineering leader with deep networking knowledge and a track record of managing complex, vendor-operated platforms, we want to hear from you—even if you haven’t worked with 3GPP technologies before. We’ll invest in helping you build the telco-specific domain knowledge. What You'll Do Own the Mobile Core Platform: Take end-to-end accountability for the health, performance, and evolution of TextNow's mobile core (HSS, PGW, PCRF, and related functions running in AWS). Drive capacity plann