Support Team Lead in Vancouver

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Success Role Summary The Director of Customer Success is responsible for the health, retention, growth, and overall success of a portfolio of strategic customer relationships. This leader oversees a team of Customer Success Managers and serves as the operational and commercial leader for their segment, ensuring customers realize measurable value while protecting and expanding revenue. The Director partners closely with Sales, Product, TAMs, Specialist Business Leaders, Operations, and Support to drive customer outcomes, manage risk, and identify growth opportunities. Key Responsibilities Customer Retention and Growth Own renewal, retention, and expansion performance across assigned accounts. Ensure customers achieve measurable business outcomes and realize value from Mastercard solutions. Identify churn risks early and lead mitigation strategies. Partner with Sales to drive expansion opportunities and support commercial negotiations. Maintain accurate forecasts for renewals, risks, and growth opportunities. Strategic Customer Leadership Oversee a portfolio of high-value customer relationships through direct engagement and team leadership. Act as an executive sponsor for strategic accounts. Guide Executive Business Reviews and customer success planning

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex The Customer Experience team is the connective tissue between Brex’s product and the companies that depend on it every day. We don’t just resolve issues — we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don’t need to contact us in the first place. What you’ll do Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You’ll lead the team responsible for Brex’s AI customer service platform — optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You’ll also own the internal side of the equation: build

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales organization at Brex is responsible for driving growth across both new business and the install base. Our Account Management team plays a critical role in deepening customer relationships, expanding value, and ensuring long-term retention across our commercial segment. We operate with a high-performance culture rooted in accountability, partnership, executional rigor, and customer-centricity. Every Account Manager has direct impact on revenue, customer health, and strategic outcomes. What you’ll do Brex is looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment. You will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling. You will coach Account Managers to deeply understand customer financial workflows and stak

Position Overview We are seeking a transformative Senior Director, Talent Acquisition to lead the overall recruiting function and deliver a high-impact, modern, and scalable hiring experience across the organization. In this role, the successful candidate will partner closely with senior business leaders and HR stakeholders to align hiring priorities, shape workforce plans, and support business growth through innovative, data-driven talent strategies. This leader will oversee end-to-end recruitment strategy and operations, guide team performance, and drive process improvements that strengthen hiring outcomes, scalability, speed, and quality of hire. A key focus of the role will be leading the successful implementation and optimization of Workday Recruiting and related processes, while advancing the use of AI-enabled recruiting tools, automation, talent intelligence, and analytics to improve sourcing effectiveness, decision quality, operational efficiency, and candidate experience. The ideal candidate is an AI-forward talent acquisition leader who brings strong leadership, stakeholder management, strategic thinking, and communication skills, along with deep expertise in recruiting operations, team development, talent analytics, recruiting technology, and enterprise process transformation. They will bring experience leading large-scale systems and process change, including Workday implementation or optimization, as well as a thoughtful approach to the responsible use of AI and technology across the hiring lifecycle. They will also bring a fresh and creative approach to attracting top talent and play a key role in advancing and strengthening our employer brand in the market. Key Responsibilities Lead the global Talent Acquisition function across a broad team or portfolio, with accountability for recruiting strategy, delivery, team capability, technology adoption, and performance against hiring goals. Partner closely with senior business leaders, HR

We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cross-functionally with Sales, Revenue Operations, Legal and FP&A. The Manager, Revenue Accounting plays a critical part in ensuring accurate financial reporting, strong internal controls, and compliance with accounting standards across multiple jurisdictions. The ideal candidate combines technical accounting expertise with strong leadership skills and thrives in a fast-paced, high-growth environment. This role is open to remote-applicants in Canada (in Provinces where we can hire legally). WHAT YOU’LL DO: Serve as an internal technical accounting expert for revenue accounting with deep knowledge of IFRS 15 / ASC 606, providing advice to stakeholders, including senior leaders. Develop and implement revenue recognition policies and processes. Interpret related policies and authoritative literature and exercise judgement to determine appropriate action related to revenue-related transactions and write related technical memos Manage the monthly close process related to revenue including the timely completion of close items, analytical review, deferred revenue and commissions schedules and other reports. Prepare revenue related disclosure to support the preparation of the company’s financial statements Develop and implement timely reporting and process improvements based upon industry trends, authoritative literature and business objectives Monitor relevant IFRS and SEC developments to ensure revenue recognition policies and procedures are in compliance Partner with other functional teams to improve system processes and reporting outputs Develop training on revenue recognition rules, policies and practices to present to Sales and other departments within the organization Participate in monthly and quarterly revenue forecasting Manage al

We are looking for a Portfolio Research Analyst to join our fast-paced and entrepreneurial Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over $78+ billion USD in financial assets. We combine quantitative research with leading-edge technology to develop our unique algorithmic investment strategies. A culture of innovation, growth and success through collaboration and mutual respect has enabled us to deliver top tier performance for over two decades. This is a role within the Portfolio Construction group responsible for the construction of optimal portfolios and desired trades for those portfolios. You will be contributing to the ongoing advancement of our in-house equity portfolio optimization framework that directly drives our daily investment decisions for delivering exceptional portfolio performance over the long term. You will possess an understanding of the key drivers of equity portfolio construction, including equity forecasts, risk management, and transaction cost management. We are based in beautiful Vancouver, Canada; our team embraces the lifestyle and activities that life in Vancouver awards. What You Will Do This is an exciting role for an individual who is passionate about quantitative research and wants to apply a disciplined and scientific approach to portfolio construction. You will work with key decision makers on the team and have a broad range of responsibilities, including: Research and development – Conduct projects to enhance the portfolio optimization solutions by applying a variety of skills and techniques in finance, mathematical optimization, and statistics. Portfolio oversight – Monitor portfolio characteristics and ensure consistency with investment strategy and guidelines. Performance analysis – Conduct in-depth portfolio performance attribution to support decision making, performance evaluation, idea g

ROLE DESCRIPTION: We’re looking for a Senior Platform Backend Developer who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one or more pieces of the production application environment and the developer experience, you will own and deliver in service of quarterly goals on the team. ABOUT THE TEAM: This role is within our Backend Platform team. The team primarily uses Go, Scala, and PHP and has expertise in technologies such as Kafka, various AWS services, and some infrastructure-as-code tools. Your primary focus will be on developing services and tools for our product development teams as well as modernizing our existing platform. Based out of British Columbia, you will report to the Senior Manager, Software Development, DevOps. WHAT YOU’LL DO: Design and build software - tools, libraries, automation, services, and glue scripts Responsible for the reliability, security, and integrity of our large, cloud-based platform Participate in a flexible on-call rotation Lead by owning project milestones, epics or features Practice continuous improvement, contributing to culture, process, and direction in your team and across our department Develop processes and automation to eliminate repetitive tasks Design and build our infrastructure platform Identify and implement new platform features Research and evaluate new technologies Refactor, rewrite or retire existing platform features Operate our developer experience and production application environments Diagnose and repair our distributed systems Perform maintenance, upgrades, and migrations Control or eliminate repetitive tasks, alert noise, and business-as-usual work Enable development teams Provide executable interfaces to our infrastructure platform Provide tools and best practices to support the entire software development lifecycle Collaborate with others across the orga

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do You will lead the engineering team responsible for Brex’s GTM Engineering surfaces, enabling our growth engine across Marketing, Sales, and self-serve funnels. This role focuses on building and optimizing our marketing website (Brex.com), GTM applications, top-of-funnel experiences, and AI-powered systems that increase efficiency, reduce CAC, and improve sales and marketing effectiveness. Where you’ll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and conn

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex, including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding system

Here’s a summary of the role: Diligent is seeking for a Delivery Analyst (Entities) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle. Leverage product expertise to provide guidance to customers on best practices regarding solution rollout and project execution. Continue to develop and maintain Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. Build confidence to lead the implementation process end-to-end independently including engagement with the customer. Work with clients to understand their program goals and how they collect/process data. Support the assessment of source data and document structures, including metadata, naming conventions, relationships, and access requirements, to help define migration scope and mapping needs. Prepare and cleanse data and documents for migration by assisting with deduplication, metadata normalization, validation, and identificati

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place. What you’ll do The Brex Marketing team is looking for an experienced Senior Marketing Operations Manager to architect and optimize our B2B sales-led and channel-driven GTM engine. This role will define and maintain the systems, processes, and operational rigor that align Marketing, SDR, Sales, and Partner teams. We are looking for someone who is eager to design the future-state GTM tech stack—modernizing how leads flow, how insights are generated, and how operational workloads become more efficient through automation, AI, and a

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team. What you’ll do As an Enterprise Account Executive, you will be a part of a critical sales team at Brex focused on expanding our reach into the Enterprise segment. This team is tasked with hunting large, strategic, global new clients for Brex and communicating the value of our industry leading Financial Operating System (Corporate Credit Card, Expense Management, Procurement, Travel, etc.) If you enjoy working in a creative, competitive environment while helping cu

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions. You will test orchestration flows, agent conf

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. What you’ll do As a Staff Software Engineer in Banking, you will help shape the technical direction of one of Brex’s most strategic and complex product areas. The Banking org is both a product and platform org, it owns the Brex Business Account product and AP offerings like Bill Pay and Vendors, and the underlying money movement platform and partner integrations that power those experiences. In this role, you’ll work across customer-facing product surfaces and core financial infrastructure, driving architecture, reliability, and

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders. Where you’ll work This role will be based in our Vancouver Office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you’ll do This opportunity is on our Product Data Platform (PDP) team, which builds and operates the high-performance data, q