Technical Services Engineer in Toronto

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. What You'll Do: Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics

About the Role: Tubi is one of the largest free streaming platforms in the US, serving a large-scale streaming audience across Web, iOS, Android, Roku, Fire TV, Apple TV, and game consoles. Quality at this scale isn't a checkbox — it's a competitive advantage. We're looking for an Automation Engineering Manager to lead the team responsible for building and operating Tubi's multi-platform test automation infrastructure. You will own the strategy, tooling, and execution quality across our client surfaces — from video playback and ad delivery to content discovery and onboarding. This role is for a hands-on technical leader who can set direction, influence cross-functional roadmaps, and stay close enough to the code to guide architecture, review critical implementation decisions, and unblock complex technical issues. You will build a team that ships reliable automation at speed — and you will help the team move toward AI-native automation practices: fluent in AI tooling, proactive about applying it, and disciplined about using it responsibly. This is a hybrid role based out of either our San Francisco or Toronto office. You must be willing to travel to either location at least 2 days a week. What You'll Do: Test Strategy & Quality Planning Define and own Tubi's multi-platform automation strategy — covering Web, iOS, Android, CTV (Roku, Fire TV, Apple TV, Smart TVs, game consoles), and API layers. Establish testing standards, coverage targets, and quality gate policies across the CI/CD pipeline to protect release confidence and production reliability. Design specialized test strategies for business-critical scenarios: video playback (HLS/DASH), ad insertion, content recommendation surfaces, and user authentication flows. Use AI-assisted analysis (e.g., failure pattern clustering, test gap detection) to continuously improve test strategy based on real production signal and defect trends — not gut instinct. Automation Framework & Infrastructure Lead the

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. With a billion rides per year and counting, Lyft is solving hard problems in a rapidly growing domain with a lot of data and creative solutions in Rider, Marketplace, Growth, and beyond. While traditional approaches to optimization and problem decomposition are sufficient to disrupt transportation, building a next-generation platform for low-cost, ultra-immersive transportation to improve people's lives warrants modern ML utilizing peta-byte scale data. Our highly motivated Machine Learning Engineers work on these challenging problems and define solutions to directly impact various aspects of our core business. If you are a critical thinker with experience in machine learning workflows and LLMs, passionate about solving business problems using data and working in a dynamic, creative, and collaborative environment, we are searching for you. We are seeking a Senior Machine Learning Engineer to join the Rider Applied AI team and lead the design, development, and deployment of state-of-the-art machine learning and artificial intelligence systems. This role requires a strategic thinker who can balance high-level system architecture with hands-on technical implementation. You will collaborate across teams to shape the future of ride-sharing by leveraging AI, Machine learning and Data science. Responsibilities: Model Development & Research: Design, build, and deploy machine learning models for real-time applications, including translating state-of-the-art research into production-ready solutions. System Design: Architect scalable, reliable ML pipelines that integrate seamlessly with existing backend systems. Innovation & Applied Research: Stay ahead of the curve by exploring emerging algorithms, technologies (such as LLMs and LLM-based applications), and frameworks — critically eva

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The divide between business needs and technical delivery is one of the most persistent challenges in enterprise technology, where People teams struggle to articulate requirements and engineering teams lack the business context to build truly impactful solutions. As a Senior Business Solution Architect for People at Lyft, you'll eliminate this gap by serving as the critical connection point between our People teams and our Corporate Engineering and IT (CEIT) organization. This customer obsessed role uniquely combines deep functional business expertise with strong technical acumen, with an AI native approach, enabling you to translate complex business needs into systemized, scalable solutions while driving AI-enabled transformation across the People function. We're seeking a strategic thinker who thrives at the intersection of business and technology, possesses exceptional communication skills across both technical and non-technical audiences, and is dedicated to architecting the future AI Native state of how the People function operates. You'll be the trusted advisor to both business leaders and engineering teams, ensuring our People organization has systems and processes that scale with our business while our engineering teams build solutions that truly move the needle. With AI fundamentally reshaping how the People function gets work done, your expertise will be critical in helping us responsibly harness these technologies to drive operational excellence. In this role, you'll reimagine People workflows through an AI-first lens, design business processes that balance operational excellence with technical feasibility, and champion automation that elevates teams from tactical execution to strategic impact. If you are a candidate who has the vision of what could be, who has the ability to cultivat

About the Role: The Growth team is responsible for building and optimizing the UI/UX across all Web and OTT applications at Tubi. The team primarily focuses on implementing features related to full funnel user acquisition and growth, including SEO user registration, onboarding, and account management. As a Staff Engineer (L5) on this team, you act as the technical leader for one or more Growth areas. You own the technical architecture and direction, solve ambiguous problems that few others can, and influence cross-functional teams across multiple pods. You will work closely with Product and Design to develop cutting-edge, experiment-driven features, while driving the front-end architecture that ensures performance and scalability for millions of users. You will be working with React, Node.js, GitHub Actions, Terraform, and CDN infrastructure to build and deploy high-performance applications that reach millions of users. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Own the technical roadmap and architecture for a Growth area with large amounts of ambiguity: driving direction across web, mobile web, and smart TV platforms, and influencing the team to invest in new projects. Solve challenging, ambiguous problems with a focus on scalability and performance; proactively identify systemic issues and propose innovative solutions. Lead and drive innovation in building experiment-driven features; independently design, implement, and interpret a series of A/B experiments that move growth metrics. Lead and coordinate major rollouts and releases: including cross-team coordination, migrations, and phased releases of major initiatives across Web and OTT apps. Establish team-wide quality and engineering standards; set the bar for code quality and front-end best practices. Identify and implement improvements in shared UI components, platform-specific optimizations, and overall fr

About the Role: The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding and ads optimization that shape the future of streaming. We are seeking a highly skilled Senior Machine Learning Engineer to contribute to transformative projects in video personalization. In this role, you will design and implement advanced algorithms and systems to improve our personalization strategy. As a senior technical expert, you will tackle complex problems in machine learning at scale, collaborating closely with cross-functional teams to develop and optimize machine learning-driven solutions. This is a hybrid role in our Toronto office. What You'll Do: Design, develop, and implement recommendation systems and algorithms for a global audience Conduct deep dives into algorithmic components and systems, ensuring that models are optimized for both performance and scalability across multiple regions and product areas Build and deploy high-impact robust ML pipelines, including data extraction, feature development, model training, testing, and deployment Continuously monitor, evaluate, and optimize the performance of deployed models, ensuring they meet business goals and provide high-quality user experiences. Work closely with Product, Engineering, and Data Science teams to align on product requirements, set expectations, and deliver machine learning-driven solutions that improve user engagement Your Background: 3+ years of industry experience building production Machine Learning systems BS, MSc, or Ph.D. in Computer Science, Machine Learning, Statistics, Mathematics, or a related field Experience with deep learning technologies for recommendation systems, including TensorFlow, PyTorch, or similar frameworks Proficiency in building and deploying full-stack machine learning pipelines: data e

About the Role: The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding and ads optimization that shape the future of streaming. We are seeking a highly skilled Staff Machine Learning Engineer to contribute to transformative projects in video personalization. In this role, you will design and implement advanced algorithms and systems to improve our personalization strategy. As a senior technical expert, you will tackle complex problems in machine learning at scale, collaborating closely with cross-functional teams to develop and optimize machine learning-driven solutions. This is a hybrid role in our Toronto office. What You'll Do: Lead the design, development, and implementation of advanced recommendation systems and algorithms for a global audience Conduct deep dives into algorithmic components and systems, ensuring that models are optimized for both performance and scalability across multiple regions and product areas Build and deploy high-impact robust ML pipelines, including data extraction, feature development, model training, testing, and deployment Continuously monitor, evaluate, and optimize the performance of deployed models, ensuring they meet business goals and provide high-quality user experiences. Work closely with Product, Engineering, and Data Science teams to align on product requirements, set expectations, and deliver machine learning-driven solutions that improve user engagement Your Background: 8+ years of industry experience building production Machine Learning systems MSc or Ph.D. in Computer Science, Machine Learning, Statistics, Mathematics, or a related field Experience with deep learning technologies for recommendation systems, including TensorFlow, PyTorch, or similar frameworks Proficiency in building and deploying full-stack machine le

About the Role: The team is responsible for building and optimizing the UI/UX across all Web and OTT applications at Tubi. The team primarily focuses on implementing features related to user acquisition and growth, including but not limited to user registration, onboarding, SEO, and account management. As part of this team, you will work closely with Product and Design to develop cutting-edge, experiment-driven features that enhance the user experience. In addition to front-end development, you’ll be responsible for building the underlying technical architecture to ensure performance and scalability, while proactively exploring engineering-driven features and experiments that can drive user growth. You will be working with React, Node.js, GitHub Actions, Terraform, and CDN infrastructure to build and deploy high-performance applications that reach millions of users. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Work with product management and other stakeholders (Backend, Product, and UI/UX) to iterate on new growth-related features, including registration, onboarding, and SEO. Lead the technical architecture and implementation of scalable and resilient applications that run on multiple platforms, such as web, mobile web, and smart TV devices. Lead and drive innovation in building experiment-driven features that push the boundaries of user experience in streaming. Consistently ship features and improvements across Web and OTT apps with minimal guidance, collaborating with cross-functional teams to deliver high-impact updates. Identify and implement improvements in shared UI components, platform-specific optimizations, and overall front-end infrastructure. Take ownership of the codebase and proactively identify opportunities for refactoring and development process improvement. Mentor and collaborate with fellow engineers, sharing technical expertise and contributi

About the Role: Tubi is seeking a highly skilled and experienced QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This pivotal role involves ensuring exceptional end-to-end user experiences, robust streaming playback, and the accuracy and integrity of our AI/ML features across web, mobile, and OTT platforms. We're looking for a candidate with a strong background in streaming QA and deep technical knowledge of media workflows. You'll be instrumental in collaborating with engineering, product, and data science teams to define comprehensive QA strategies that guarantee both functional excellence and data-level quality This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Design and lead test strategies for streaming workflows, playback systems, and AI-powered features. Test across platforms (web, mobile, and connected TV) to ensure functional parity and playback stability. Validate streaming performance—including ABR logic, encoding pipelines, and DRM integrations—under diverse real-world conditions. Debug with precision using tools like Charles Proxy, Chrome DevTools, ADB, and Xcode. Collaborate with data and ML teams to validate AI model updates, recommendations, and personalization accuracy. Leverage AI-assisted QA tools to enhance regression coverage, UI validation, and anomaly detection. Contribute to automation and CI/CD frameworks, driving faster, more reliable releases. Oversee QA deliverables for multiple concurrent releases and ensure seamless sign-off for production launches. Monitor live environments for playback or recommendation anomalies post-release and escalate issues promptly. Continuously improve QA processes, metrics, and reporting for streaming and AI validation. Your Background: Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent hands-on experi

About the Role: Tubi is seeking a highly skilled and experienced Senior QA Automation Engineer to lead quality assurance initiatives for our cutting-edge streaming and AI-driven product features. This pivotal role involves ensuring exceptional end-to-end user experiences, robust streaming playback, and the accuracy and integrity of our AI/ML features across web, mobile, and OTT platforms. We're looking for a candidate with a strong background in streaming QA and deep technical knowledge of media workflows. You'll be instrumental in collaborating with engineering, product, and data science teams to define comprehensive QA strategies that guarantee both functional excellence and data-level quality. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office three days/week. What You'll Do: Design and lead test strategies for streaming workflows, playback systems, and AI-powered features. Test across platforms (web, mobile, and connected TV) to ensure functional parity and playback stability. Validate streaming performance—including ABR logic, encoding pipelines, and DRM integrations—under diverse real-world conditions. Debug with precision using tools like Charles Proxy, Chrome DevTools, ADB, and Xcode. Collaborate with data and ML teams to validate AI model updates, recommendations, and personalization accuracy. Leverage AI-assisted QA tools to enhance regression coverage, UI validation, and anomaly detection. Contribute to automation and CI/CD frameworks, driving faster, more reliable releases. Help drive a shift-left testing approach by engaging early in the software development lifecycle, partnering with product managers, engineers, and data scientists to identify quality risks, define test strategies, and ensure testability during requirements and design phases. Oversee QA deliverables for multiple concurrent releases and ensure seamless sign-off for production launches. Monitor live environments for playback or reco

About the Role The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding, and ads optimization that shape the future of streaming. We are seeking a VP / Director of Machine Learning Engineering to lead and build a high-performing team while staying close to the technical work. This is a hands-on leadership role: you will set the strategic direction for our recommendation, personalization, and ads optimization systems, including recommendation foundation modeling, and you will stay in the algorithms and the code, conducting deep dives into modeling components and guiding the hardest technical decisions yourself. You will tackle complex machine learning problems at scale and partner closely with cross-functional teams to ship solutions that measurably improve how hundreds of millions of viewers experience Tubi. What You’ll Do Lead, build, and grow a high-performing ML engineering team, fostering a culture of technical excellence, ownership, and rapid iteration. Define and drive the ML strategy and long-term technical roadmap for recommendation, personalization, and ads optimization, including recommendation foundation modeling, identifying opportunities for ML to shape Tubi’s broader product and business strategy. Stay hands-on: conduct deep dives into algorithmic components and systems, ensuring models are optimized for both performance and scalability across regions and product areas. Lead the design, development, and implementation of advanced recommendation systems and algorithms, contributing directly to the most challenging technical problems. Build and deploy robust, full-stack ML pipelines: data extraction, feature development, model training, testing, deployment, and serving. Continuously monitor, evaluate, and optimize the performance of deployed models, ensuring

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.This is an exciting opportunity to join an FX Front Office support team in a major North American bank working on the Toronto Trading floor, supporting both front office users and a progressive eFX programme. What you'll do: Support IT solutions for various business lines globally including FX, Money Market, STIR and Options Offer technical expertise and support for the systems used Manage and resolving incidents and outages Manage requests for changes, system releases and capacity planning Disaster recovery, planning and execution How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input, common data structures, and flow of control. How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! Senior Staff Backend Engineer About the Team We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within engineering. You'll work alongside staff, senior, and early-career engineers, and partner closely with engineering leadership to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to own complex, multi-domain technical problems and shape product direction beyond a single team. We are low on meetings, high on accountability. Most of the teams are in the EST time zone, but we have a few located in AST, PST, and Central as well. What you'll be doing You will play a pivotal role in shaping the technical direction of our application stack across multiple domains. You will lead development efforts for our most complex initiatives, the kind that span two or more teams or product areas, and serve as a technical benchmark for system design, code quality, and long-term maintainability. You'll operate at the intersection of data modelling, business logic, and enterprise-scale reliability, and your work will often set standards that neighboring teams adopt. This remains a hands-on