Technology Solutions Director in Canada

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Support our team culture by working in the office 4 days a week (Monday - Thursday). This means you’ll have to live within commuting distance of the office you’ll be working in. Snowflake is seeking motivated people with a passion for technology and the drive to build an incredible career in SaaS sales. The Sales Development team plays a critical role in the growth of our organization. Our team works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. IN THIS ROLE YOU GET TO: Build revenue pipeline by setting introductory meetings with target influencers and key decision makers Research and build new and existing accounts through rigorous outbound calling efforts and by creating/executing strategic email and social campaigns Perform analysis of inbound and outbound prospects’ business and engage with these prospects by phone and/or email Apply effective communication skills, collaborating directly with customers, sales and cross functional teams Work in a fast-pace environment, take the initiative to get stuff done, try new things and amplify your successes by sharing your findings with your team ON DAY ONE WE WILL EXPECT YOU TO HAVE: A passion for technology and software sales

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Nous construisons quelque chose de nouveau au sein de notre studio d’IA et recherchons un(e) ingénieur(e) full stack pour le développer avec nous. Ce poste se situe au cœur d’une nouvelle plateforme actuellement en cours de conception et de déploiement. L’architecture prend encore forme et le périmètre des intégrations s’élargit constamment. Ce qui nous enthousiasme, c’est l’occasion de bâtir l’infrastructure qui rendra possibles des expériences de personnages inédites. Nous travaillons à la croisée de la narration, de l’imagination et de la technologie. Notre objectif est de construire la plateforme de base : les API, les outils d’administration, les intégrations de services et l’infrastructure de livraison qui rendent réelles les interactions avec des personnages propulsées par l’IA. Ce travail relie la vision des équipes de marque et de création à l’expérience finale des publics. Ce poste est fondamental pour l’ensemble de la plateforme. En étroite collaboration avec le/la responsable de l’ingénierie et l’ingénieur(e) principal(e) en IA, l’ingénieur(e) full stack sera responsable de portions importantes du système, de bout en bout — depuis les outils qui configurent et versionnent le comportement des personnages jusqu’à la couche API consommée par les partenaires externes et les produits. La réussite dans ce rôle consiste à livrer des fonctionnalités robustes en conditions réelles et à intégrer de manière fiable les services d’IA qui donnent vie aux personnages. Vos responsabilités Concevoir et développer des fonctionnalités po