Platform Operations Specialist in Ireland

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Professional Services team works with our most strategic users, delivering excellence and enabling our users to succeed with Stripe. The new Forward Deployed Engineering team takes the evolution of our consulting services behind the keyboard by directly building and delivering software for our users. As a brand new offering from Stripe, we work directly with Stripe's users to build scalable Stripe integrations and standalone applications. What you’ll do In this role, you will work closely with Stripe’s Product & Engineering team to help shape the features that extend beyond what’s possible out of the box with Stripe integrations. You may be building standalone applications that are deployed in user environments, developing priority features within Stripe's ecosystem, or augmenting existing development staff for our users to deliver faster and more resilient connections to Stripe. While maintenance is part of the work, you'll often be starting new and exciting projects. Since this is a new team at Stripe, you'll succeed if you get excited about driving direction and taking ownership of your work. Responsibilities Design and architect robust technical solutions, ensuring they are secure, scalable, and aligned with customer needs Design, build, and deploy production applications that combine user business logic, Stripe best practices, and user-facing interfaces Collaborate directly with internal and external stakeholders, bridging

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending the capabilities of Stripe to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding the Stripe brand and financial stability. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here. What you'll do We're looking for backend engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams—from Infrastructure to Product—at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities • Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests • Debug and sol

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Collecting and filing sales & indirect taxes is a classic area for technology disruption. Companies selling across countries, states, and even smaller jurisdictions have to navigate through a myriad of tax rates, product-level tax exemptions, filing requirements, and registration obligations. The rules are constantly changing, and not accurately calculating and filing tax can have legal ramifications. It’s no surprise then that solving for tax compliance is a top user ask. We launched Stripe Tax as a new SaaS product in 2021 to help solve this pain point and make tax compliance as effortless as possible. The Stripe Tax Capabilities team engineers sophisticated solutions for our largest merchants, who face unique and highly complex tax requirements that differ significantly from smaller businesses, by automating their most intricate global compliance use cases. What you’ll do We’re looking for software engineers who are interested in building software services and platforms that impact millions of Stripe users. You will be working alongside a diverse set of peers spanning design, product and engineering to identify, build and maintain complex tax capabilities that empower and retain our largest customers on Stripe Tax. Responsibilities Operate with limited oversight and own end-to-end the delivery of projects, including independently scoping, designing, implementing, and productionizing features Work backwards from complex custo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization focuses on developing products and platforms that enable users to accept payments from customers efficiently. This includes building APIs for processing payments, enabling regional, non-card payment options, and extending Stripe's capabilities to make it easy for businesses to accept in-person payments. The Risk Engineering team develops products that minimize financial and regulatory risks while ensuring a seamless user experience, thereby safeguarding Stripe's brand and financial stability. The Premium Merchant Experiences team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product—offering both automated, AI-driven support and improved access to technical experts across Stripe. Team matching—exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. What you'll do We're looking for software engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they're an end user, developer, or partner. Responsibilities Work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end Work closely with engineers, desig

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team We are passionate about startups’ success, and building a strong community among founders and investors is core to Stripe’s mission of increasing the GDP of the internet. As the EMEA Head of New Business for Startups, you'll lead a significant organization of 30 AEs, including 3 direct-report managers, focused on New Business Acquisition across EMEA. You'll be responsible for orchestrating high-value deals, developing systematic approaches to New business acquisition and establishing Stripe as the strategic financial infrastructure partner for the highest potential startups in EMEA Responsibilities Build and lead a high-performing organization of 30+ AE’s through 3 regional managers, establishing consistent processes for user acquisition and growth Own the EMEA Startups New Business revenue targets, Personal involvement in strategic deals and deal analysis Develop and execute the long-term growth strategy for New Business Acquisition for Startups across EMEA, focusing on winning new logos and increasing product adoption Implement sophisticated sales methodologies to systematically identify who the best Startups to go after are, balancing the need to both capture the highest potential startups but also consider how to achieve scaled acquisition across a broader base Foster executive-level relationships with key prospects, serving as Stripe's senior representative in deals Create specialized str

Account Executive, Velocity Grower (Benelux) Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Velocity Grower team works with the most ambitious and fastest growing companies - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their SMB & Mid-Market businesses. The Velocity Grower team supports our users to improve their customers' buying experiences, increase their domestic presence whilst expanding into new territories and unlocking new revenue streams. What you’ll do As an Account Executive (Existing Business), you will deepen and expand partnerships between Stripe and the most innovative and fastest-growing companies in the EMEA by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Responsibilities Directly manage and nurture a named account list and develop territory and account plans for winning and expanding business with the Velocity segment. Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well. Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses Contribute to shaping our velocity strategy and building repeatable processes and scaled engagement models. Develop strategies for growing wallet share, driving multi-product adoption, and defending/expanding existing re

About the Team The Privacy Team at OpenAI is committed to building a secure and trustworthy platform. Our area of responsibility encompasses all OpenAI products and systems that process user data. We provide cross-functional partners with the tools needed to ensure that all products adhere to the highest standards of data privacy and legal compliance. Our approach to prioritizing responsible data use is integral to OpenAI's mission of safely introducing Artificial General Intelligence (AGI) that offers widespread benefits. About the Role We’re in search of a Software Engineer with experience building data pipelines and working closely with members of the Legal team. This role is perfect for someone who's passionate about the intersection of systems, privacy, and legal compliance. You will architect, design, and write backend systems responsible for handling some of the most sensitive data at OpenAI. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and maintain back-end systems and services that power privacy and data compliance functions within our API products and consumer applications. Work closely with legal advisors and other engineers to respond to court orders and other legal processes, all while upholding strict data privacy and legal standards. Identify opportunities for automation and build the tools that enable other teams to automate tasks involving customer data. Develop and implement data handling policies and procedures in compliance with legal and ethical standards, ensuring the integrity and confidentiality of user data. You might thrive in this role if you: Have experience building data pipelines, especially for legal processes and investigative workflows. Can translate legal requirements into technical solutions and explain technical solutions to a non-technical audience. Take responsibility for problems from be

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Account Executive to join our team. This is a remote role, reporting to the Regional Director in the Sales and Go-to-Market department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. What you’ll do (Role Expectations) Manage an assigned territory focused on net new logo and upsell opportunities across the Irish market within the Public sector vertical Drive revenue growth by selling into Public Sector accounts Part

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end. Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues? What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and exposure to other features and capabilities of our Products This role requires Has a track record of providing superior end-user software support via email, phone, and social media Love delighting customers, even those who are having a tough day! Experience b

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. Join us at the forefront of data and application development. MongoDB Technical Services Engineers combine deep technical expertise with exceptional problem-solving and customer-service skills. You’ll advise customers and resolve complex challenges across MongoDB Core, drivers, Atlas, Cloud Manager, cloud platforms, and infrastructure. We’re looking for candidates based in Dublin to join our vibrant office and collaborative in-office team. This is a five-day role with one of the following schedules: Tuesday–Saturday, Sunday–Thursday, or a five-day pattern covering both Saturday and Sunday. Under our hybrid model, employees on weekend schedules are expected to work from the office two days per week. Cool things you’ll do You’ll help customers troubleshoot complex issues and run critical MongoDB workloads with confidence. You’ll: Solve customer challenges across architecture, performance, recovery, and security Lead investigations from diagnosis to resolution, providing clear, actionable guidance Partner with Product Management and Engineering to advocate for customers and improve MongoDB Build tools, documentation, and training while mentoring peers and raising technical excellence What you need We value curiosity, adaptability, strong technical foundations, and a genuine desire to help customers. You should bring many of the following: 5–6 years of experience in technical support, systems engineering, database administration, SRE, or a related field Experience running complex, mission-critical production database systems Strong Linux and systems engineering skills, including performance, memory, I/O, storage, networking, security, clustering, and troubleshooting A solid understanding of networking concepts and protocols, including DNS, TCP/IP, and SSL/TLS Ability

We are seeking a Staff engineer to design, build, and operate the internal and external Observability stack for the MongoDB platform. Tens of thousands of customers depend on our Observability stack to monitor their database clusters and to generate actionable alerts to safeguard critical workloads. The Collections team is a newly formed team within MongoDB's Observability & Adoption Org focused on making telemetry onboarding and collection significantly easier across MongoDB. We own key parts of the observability collection stack, including onboarding experience, telemetry collection agents across the data and control planes, and ingestion services for metrics, logs, and traces that support both internal and customer observability in MongoDB, driving insights, recommendations, and alerting. Our mission is to reduce friction for teams implementing and iterating on Observability while partnering closely with development teams to instrument their services using shared best practices, helping define the conventions our telemetry should follow, and building collection and ingestion systems that are stable, performant, secure, well-documented, and self-service. We also work closely with the Data Pipeline and Storage & Query teams to help ensure MongoDB has a stable and performant observability stack end to end. This is an opportunity to join a team shaping how observability works across MongoDB and to have outsized impact on both the developer experience and the reliability of the platform underneath it. As MongoDB Atlas and its supporting infrastructure continue to experience rapid growth, the demand for high-cardinality observability data for internal and external use cases means we need to continually innovate and scale our systems to the next level. For example, MongoDB Observability systems need to handle 10’s of billions of metrics time series, all whilst processing petabytes of logs, traces, and events. Our stack includes VictoriaMetrics, Grafana, Sp

We are seeking a Staff engineer to design, build, and operate the internal and external Observability stack for the MongoDB platform. Tens of thousands of customers depend on our Observability stack to monitor their database clusters and to generate actionable alerts to safeguard critical workloads. The Collections team is a newly formed team within MongoDB's Observability & Adoption Org focused on making telemetry onboarding and collection significantly easier across MongoDB. We own key parts of the observability collection stack, including onboarding experience, telemetry collection agents across the data and control planes, and ingestion services for metrics, logs, and traces that support both internal and customer observability in MongoDB, driving insights, recommendations, and alerting. Our mission is to reduce friction for teams implementing and iterating on Observability while partnering closely with development teams to instrument their services using shared best practices, helping define the conventions our telemetry should follow, and building collection and ingestion systems that are stable, performant, secure, well-documented, and self-service. We also work closely with the Data Pipeline and Storage & Query teams to help ensure MongoDB has a stable and performant observability stack end to end. This is an opportunity to join a team shaping how observability works across MongoDB and to have outsized impact on both the developer experience and the reliability of the platform underneath it. As MongoDB Atlas and its supporting infrastructure continue to experience rapid growth, the demand for high-cardinality observability data for internal and external use cases means we need to continually innovate and scale our systems to the next level. For example, MongoDB Observability systems need to handle 10’s of billions of metrics time series, all whilst processing petabytes of logs, traces, and events. Our stack includes VictoriaMetrics, Grafana, Sp

Atlas Growth is a cloud engineering group whose mission is to guide customers through their app development journey—from cluster configuration, data modeling and load testing, to running a production workload at scale. We use an in-house experiments platform which helps us validate our features quickly, releasing only the work that positively impacts our customers. Our engineers participate in cross-functional “squads” with product, design, analytics, and research focusing on a single metric (e.g. retention). Our engineering team is part of a larger Atlas Core Engineering org, building foundational elements of MongoDB’s developer data platform. Atlas Growth 2 builds customer-facing features in Atlas and sits alongside other Growth engineering teams. Recent projects include an AI Chatbot for cluster creation, a recommendation system that offers tips for better database performance, and a pricing page designed to optimize conversion rates. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Role Overview Atlas Growth seeks a mid-level software engineer (Software Engineer 3). SE3s are solid contributors to projects they work on and often lead projects of their own. They act in accordance with MongoDB’s core values and leadership principles, and are actively working toward a Senior role. Candidate Profile 3+ years of software engineering experience, with fluency in TypeScript/JavaScript, and experience with a modern framework (e.g. React) Proficiency in Java, Go, C++/C, or a similar compiled language is a plus Experience writing database queries, either document-based or relational Experience writing and reviewing technical specs, and leading small projects Interest in A/B testing or product design Expectations Contribute readable and well-tested code to ongoing projects Collaborate closely with product and design partners to implement and iterate on new customer facing features Write scope and technical spec docs for new projects

At MongoDB, we are disrupting industries and equipping developers with the tools to create extraordinary applications that impact daily lives. As the leading developer data platform and the pioneering database vendor to execute an IPO in over two decades, we offer an environment at the cutting edge of creativity and innovation. The international data management software landscape is vast and expanding swiftly. Data from IDC indicates the global database management systems (DBMS) software market was valued at roughly $82 billion in 2023 and is projected to scale to approximately $200 billion by 2030, demonstrating an exceptional compound annual growth rate. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. The Role & Team Overview We are seeking an accomplished technical leader to join our Technical Services organization as the head of the EMEA Incident & Escalation Management teams. In this critical capacity, you will guide the teams responsible for ensuring our clients can smoothly operate MongoDB at scale and seamlessly navigate any technical hurdles. This position demands a leader who can maintain a hands-on approach—taking direct ownership of high-profile escalations that require coordinated corporate responses—while concurrently expanding the team, refining processes, and advancing strategic objectives within a global critical situations management framework. Team Overview: As an integral component of the Customer Organization, Technical Services boasts more than 500 global members across worldwide offices. We maintain industry-leading customer satisfaction metrics through a 24x7x365 'follow-the-sun' support framework, with specialized regional teams across the Americas, EMEA, and APAC. The EMEA team operates out of hubs including Dublin, Milan, Barcelona, and Tel Aviv. Core Responsibilities Collaborating with global leadership to architect and execute strategic plans for critical situations management,