Ai Knowledge Analyst in India

Role Summary The AI Knowledge Analyst is a member of the Customer Care and Managed Services team, responsible for ensuring the knowledge ecosystems that power GHX's operations and AI platforms are accurate, well-governed, and continuously improving. This role works closely with leadership, SMEs, data scientists, and operational teams to identify content gaps, manage knowledge lifecycles, and translate business needs into structured, AI-ready information assets. The AI Knowledge Analyst is equally comfortable working through a detailed content audit and presenting a structured recommendation to leadership. Strong organizational skills, clear communication, and a bias for action are required. This is a role for someone who treats knowledge gaps as solvable problems and can move from gap identification to resolution with minimal direction. Core Focus Areas Knowledge Governance & Lifecycle Management Maintain, organize, and govern the knowledge assets that support Customer Care and Managed Services teams. This includes managing intake, triage, and routing of knowledge requests; driving SME review cycles; and ensuring content is accurate, current, and ready for both human use and AI ingestion. AI Knowledge Readiness Identify, structure, and groom content that feeds GHX's AI platform. Partner with AI and data teams to ensure knowledge assets are formatted, accurate, and optimized for ingestion. Monitor AI solution performance and drive content improvements that translate into measurable efficiency gains. Roles & Responsibilities Knowledge Management & Content Quality Manage the intake, triage, and routing of knowledge-related requests from operational teams. Maintain content lifecycle through SME review checkpoints — flagging material for update, review, or archival on a consistent cadence. Identify obsolete, duplicate, or conflicting content and drive resolution through appropriate stakeholders. Conduct knowledge audits and implement improvement c

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call. Provides ass

General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation compan

Job Title: FCD BA · Business Analyst experience working in large complex Programmes within the financial services industry and Cloud (Google Cloud Platform). · Excellent documentation skills, promoting concise and clear written deliverables. · Experience with complex regulatory data models and cross functional solution designs. · Relevant experience within regulatory change in a Finance and Risk context. · Proven track record in dynamic environments, with the ability to manage teams with diverse backgrounds and skillsets, both locally and across regional sites and to maintain a global perspective. · Exceptional drive, motivation and commitment and focus in operational excellence. · Strong decision-making, problem-solving and interpersonal skills including the ability to influence stakeholders. Ability to provide SME knowledge in specific area to continuously improve areas of practice; minimum of a Bachelor’s degree in business, finance, mathematics, related field or equivalent experience. · Advance data interrogation skills using SQL and Excel · Proficient in using Python scripts to perform business analysis on large, high-volume datasets, enabling efficient data processing and insight generation. · Understanding of Basel III/IV and PRA/COREP Regulatory Reporting Requirements · Understanding of the HSBC data (facility, products, risk parameters used for credit risk calculation and reporting) · Ability to design functional solution options and support decision by identify risks/ pros/ cons

Opportunity Overview: Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing, analyzing, and translating real-world workflows into actionable insights for downstream teams. The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing, time studies, and documentation of current-state processes within provider organizations and health plans. As a Business Analyst , you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectives—including clinical reviewers (e.g., RNs, LPNs) and operational teams—and the workflows they operate within. You will leverage this knowledge to document and synthesize insights that inform Client User Training, Provider Training, Product, and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization. The Business Analyst will be highly organized, curious, and detail-oriented, with a strong ability to observe, document, and communicate workflows in a way that drives clarity and action. What you’ll do: Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams Perform time studies and analyze current-state workflows to identify inefficiencies and variation Document workflows, processes, and user behaviors in a clear and structured format Translate observations into actionable insights and recommendations for downstream teams (e.g., Client Training, Provider Training, Product) Partner with cross-functi

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. The Technology Data and Intelligence (TDI) team at Okta is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success. Key Responsibilities: Requirements Gathering and Analysis: Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories. Conduct thorough analysis of existing proc

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

Opportunity Overview: As a member of the Solutions Configuration Management team you will be contributing to the analysis, documentation, implementation and maintenance of the configurations needed to enable Cohere Health solutions to meet the needs of our customers. You’ll work closely with members of the Product, Engineering, Implementation, and Testing teams to scope, document, implement and deliver configuration items (CIs) needed to meet the requirements as part of the implementation and maintenance of our solutions. What you’ll do: Own the execution of configuration deliverables for assigned projects, including client implementations and launches Analyze requirements and translate them into scalable configuration solutions Create and maintain clear documentation, including configuration specifications and standard operating procedures Collaborate with Product, Engineering, Implementation, and Testing teams to ensure configurations meet client and system requirements Validate and troubleshoot configurations in partnership with QA and testing teams Manage configuration items (CIs) throughout their lifecycle, ensuring timely and accurate delivery Required Qualifications: Must-haves 2+ years of professional experience in a Configuration role Hands-on experience working with structured data formats (JSON, XML) Familiarity with APIs Experience troubleshooting configuration issues in production or pre-production environments Experience working with ticketing systems (Jira, ServiceNow, etc.) Strong written and verbal communication skills in English, with the ability to clearly document technical configurations and decisions Experience with project management Experience with data exchange/transformation and/or integration/interoperability analysis and implementation Proven experience in Excel, including advanced functions and data analysis Knowledge of version control systems Knowledge of configuration management tools Self-starter, able to work independently, able to

Location Details: Remote - India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. The Managed SSL (MSSL) team plays a critical role in supporting GoDaddy's Website Security customers. The team assists with SSL certificate validation, installation, configuration, and troubleshooting across a variety of hosting environments and content management systems, helping customers keep their websites secure and trusted. What you'll get to do... Deliver world-class technical support to Managed SSL customers via email Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple hosting platforms Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and browser trust warnings Manage customer tickets in line with defined processes, service level agreements (SLAs), and quality standards Monitor escalated cases and collaborate with internal teams to ensure timely resolution Work with Engineering and Product teams to identify and drive process improvements Share technical knowledge, best practices, and new discoveries with peers Support continuous improvement initiatives across the Website Security organization Develop expertise in website security technologies, firewalls, and related security services Your experience should include... Experience installing and configuring SSL certificates in Linux and Windows hosting environments Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS troubleshooting techniques Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server configuration Experience work

Job Title: Data Analyst (Finance) Location: Noida / Gurgaon About the Role: We are looking for a Data Analyst with prior experience in a Finance team to help analyze financial data, track payments performance, and automate daily reporting. You will work closely with Finance, FP&A, and Product teams to drive data-backed financial decisions. Key Responsibilities: ● Dashboards & Reporting: Create and maintain Power BI/Tableau dashboards to track financial metrics like revenue, margins, transaction volumes, and operating costs. ● Data Analysis: Query large databases using SQL to understand transaction trends, cost structures, and profitability. ● Reconciliation & Auditing: Reconcile transaction data across banks, payment gateways, and accounting records to ensure accuracy. ● FP&A Support: Help Finance and FP&A teams with monthly closings, budgeting, variance analysis, and revenue forecasting. ● Process Automation: Automate routine financial reports using SQL and Python to reduce manual Excel work. What We Are Looking For: ● Experience: 2–4 years of experience as a Data Analyst within a Finance, Payments, or FinTech environment. ● Technical Skills: Strong proficiency in SQL and Excel. Visualisation dashboards or business intelligence tools (Tableau, Power BI etc) ● Finance Knowledge: Solid understanding of financial basics, profit & loss (P&L), payments/settlements, and unit economics. ● Education: Bachelor’s degree in Finance, Data Analytics, Engineering, Economics, or a related field.

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Operation Analyst Position Overview TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment. Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery. What You’ll Do Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs. Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices. Support collaboration platforms, workstreams, and AI tools. Monitor critical systems and applications proactively to prevent service disruptions. Perform routine health checks, respond to alerts, and provide operational support. Troubleshoot incidents and perform root cause analysis for recurring issues. Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow. Maintain operational documentation and improve knowl

About the Role: We are looking for a highly analytical and data-driven Business Analyst who can derive actionable insights to support business growth, product strategy, and operational efficiency. The ideal candidate should have strong problem-solving abilities, hands-on experience with SQL and Power BI, and the ability to work closely with cross-functional teams to drive data-backed decision making. Key Responsibilities: ● Analyze large datasets to identify trends, business opportunities, and performance gaps. ● Build and maintain dashboards, MIS reports, and business performance trackers using Power BI. ● Write complex SQL queries for data extraction, validation, and analysis. ● Partner with business, product, marketing, and operations teams to support strategic initiatives. ● Monitor key business metrics and provide actionable recommendations to stakeholders. ● Automate recurring reports and improve reporting efficiency. ● Present insights and findings to leadership teams in a clear and structured manner. Requirements: ● 2–5 years of experience in Business Analytics / Data Analytics. ● Strong proficiency in SQL and Power BI is mandatory. ● Good understanding of data visualization, reporting, and dashboarding. ● Strong analytical thinking and problem-solving skills. ● Experience working with large datasets and deriving business insights. ● Excellent communication and stakeholder management skills. ● Prior experience in fintech, consumer internet, or digital businesses will be preferred. Preferred Skills: ● Knowledge of Excel, Python, or other analytics tools is a plus. ● Exposure to product analytics, customer lifecycle analysis, or performance marketing analytics would be an advantage.

Overview: We are looking for a Senior Data Engineer with deep expertise in Lakehouse architecture, real-time data streaming, cloud data infrastructure, and microservices development on Azure Kubernetes Service (AKS). You will play a central role in designing and delivering next-generation data pipelines, BI solutions, AI/ML platforms, streaming APIs, and scalable microservices that power Guidepoint's research and analytics products. This is a high-impact, hands-on engineering role. You will work closely with data architects, data scientists, analysts, frontend engineers, QA, and DevOps teams to translate complex business requirements into scalable, reliable, and observable data systems. This is a Hybrid role from our Pune office. What You'll Do: Data Engineering & Lakehouse Design, build, and maintain ETL pipelines, data ingestion workflows, and table schemas on Azure Databricks to support BI, analytics, and AI/ML use cases Architect and optimize the Lakehouse using Delta Lake on Databricks, ensuring reliability, performance, and cost efficiency Build and support data pipelines from business applications such as Salesforce, NetSuite, and other enterprise systems Develop and maintain Knowledge Graph models, entity relationship structures, and NLP-based insight pipelines Maintain data governance, data privacy standards, and compliance best practices throughout the data lifecycle Perform root cause analysis on data and processes to identify opportunities for improvement Collaborate with data architects, scientists, and business consumers to populate and optimize the data warehouse for reporting and analytics Microservices & AKS Development Develop and support scalable web APIs and microservices using Python and Azure Platform Services Build new applications, services, and platforms; optimize existing solutions and refactor legacy components using modern, scalable architec