Analytics Lead in India

Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i

About Bolna Bolna is a YC-backed voice AI orchestration platform built for the Indian market—powering multilingual, vernacular voice agents across Hindi, Hinglish, Tamil, and 10+ languages at sub-500ms latency across collections, recruitment, sales, and e-commerce use cases. We are an orchestration layer, not a model company: our moat is outcome-labelled vernacular data, rigorous evaluation infrastructure, and a growing taxonomy of how Indian enterprise voice AI fails in production. Why This Role Exists Product decisions at Bolna increasingly hinge on rigorous, code-mixed-aware data analysis—and not just one kind. On one side, there is model and evaluation rigor: LLM benchmarking for post-call intelligence, ASR/WER evaluation, inter-rater reliability on human-labelled calls, and routing and latency economics. On the other, there is product and growth insight: understanding where self-serve users drop off in their journey, what patterns emerge across lakhs of monthly calls, and which use cases and configurations are actually working. Both currently sit with the Head of Product alongside strategy and roadmap ownership. We need a dedicated analyst to own the execution and recurring cadence across both-freeing product leadership to act on findings rather than produce them. What You’ll Do Model and Evaluation Analysis LLM and model benchmarking: Run structured comparisons across model providers such as Sarvam, DeepSeek, Gemini, and Claude variants for tasks including post-call extraction and LLM-as-judge scoring. Evaluate cost, accuracy, fill rate, and TTR, with particular attention to Hinglish and code-mixed content. Evaluation infrastructure: Build and maintain LLM-as-judge pipelines using tools such as DeepEval, design and track evaluation metrics, and run inter-rater reliability analysis such as Krippendorff’s alpha across human call reviewers. Golden dataset creation: Support the construction of golden datasets for ASR and transcript labelling, including flagging co

About the Team It's no secret that Meesho is making massive leaps towards becoming the most used e-commerce app in India. Our commercials team has a key role to play in the company's success. Here's your chance to be a part of the Meesho success story! As Deputy Manager - Commercials, you will be one among the 50+ professionals working in domains such as procurement, negotiations, supplier relationship management, product/service sourcing and cost evaluation. The team consists of Chartered Accountants, Business experts and Engineers, who have previously worked for internationally renowned organizations. Our team believes in working hard and partying harder. We organize team trivia nights, board game marathons, and other fun events to foster our team spirit. About the Role We are seeking a highly skilled and experienced Deputy Manager, Commercials who will lead the procurement & commercials for IT, Marketing, HR, Admin, Legal verticals at Meesho. This role provides an unique opportunity to be an integral part of the ecosystem wherein, Meesho partners with a varied range of global companies. This role requires to manage the company's overall requirements pertaining to procurement of services and products consumed by the organization across various functions. Find the best value deal for the organization with a rationalized approach. What will you do Lead the categories assigned to you such as Marketing, IT while working across different range of projects to have all skills expertise. Perform cost analysis and benchmarking exercises to negotiate the cost and evaluate for decision making. Create and publish reports on a timely basis and update trackers for data management. Manage and negotiate contracts and terms with the suppliers and close agreements within a certain TAT. Manage commercial requirements across categories from IT. Marketing, HR, Admin, Legal etc. In-depth knowledge

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission As a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed. Partnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights — improving product quality, accelerating issue resolution, and enabling better decision-making. By driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease. You’ll Enjoy This Role if You Are… A detail-oriented, data-driven problem solver Curious and investigative by nature Someone who enjoys structured processes and improving them A strong communicator who thrives in collaboration Excited about automation, reporting, and AI-assisted analysis Motivated by uncovering patterns, trends, and root

About the role (Remote) We're hiring a Senior Product Designer to join our global UX team. You'll own design within your product cluster — working directly with the engineers and PMs in those areas to define problems, shape solutions, and ship work that holds up. This is an end-to-end role. You lead discovery, define the interaction model, produce specs, and stay close through implementation. You're also expected to contribute to the systems and standards the whole team relies on. The Senior Product Designer will report to our Product Design Manager, and will work with our EU, UK and US based designers. You're part of a distributed team, so async clarity and proactive communication are as important as craft. What you’ll do Lead the design of complex AI-powered interactions in your product cluster, accounting for trust, transparency, fallback states, and human-in-the-loop considerations Embrace the use of modern AI-based tools like Claude, Figma Make, Cursor, Vercel, Loveable or equivalent not as theatre, but as a meaningful multiplier to your workflow. Partner with our UX research team to lead interviews, usability tests, and competitive analysis and translate findings into clear product direction and guidance Develop presentations, wireframes, mockups, and prototypes that effectively communicate interaction and design intent across web and mobile surfaces. Partner with PMs to shape requirements and with engineers to protect design intent through delivery Contribute to Showpad's design systems — adding components, documenting patterns, raising consistency across product areas Communicate design rationale through strategic storytelling: you can walk a PM, an engineer, and a senior stakeholder through the same decision and each one gets what they need Establish scalable AI-assisted workflows for your own work — research synthesis, rapid prototyping, concept generation — and help others on the team use them effectively Deliver UX solutions that measurably improve

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Principal Consultant Location: Chennai, India | Work Model: In Office Our Customer Success team in Chennai serves as elite technical advisors for global enterprise teams. We bridge deep software architecture with business strategy, building scalable platform environments that leverage AI-Powered Process Automation to solve mission-critical operational challenges. As a Principal Technical Consultant , you will assume architectural leadership for multi-application platform design, execution, and performance optimization. Top engineering talent joins Appian in this role to move beyond basic application maintenance and ensure applications are resilient, scalable, and built to power mission-critical operations at enterprise scale . What You’ll Do Architect Platform Scalability: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema optimization, data modeling , system performance, and responsive UX/UI . Engineered Integrations: Perform hands-on design, development, and code reviews using SQL views , stored procedures , and high-concurrency REST/SOAP web services/APIs . System-Level Troubleshooting: Rapidly isolate performance bottlenecks, memory leaks, resource contention, and latency spikes across the entire web application stack. Performance Analysis & Profiling: Analyze database execution plans, JVM/memory utilization, and Locust load test outputs to resolve root-cause architectural bottlenecks. Technical Communication & Enablement: Translate complex system diagnostics in

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. About the role: As a Senior Software Engineer working on the Appian platform, your mission will be to ensure Appian is always fast, scalable and up to whatever tasks our customers configure it to do. You will be focused on designing, developing, and maintaining complex software systems while providing technical leadership and mentorship and building a product capable of serving our customers in ways you never imagined. This role includes not just deep coding expertise, but also a focus on system orchestration, using AI Tools and AI integration (like RAG, agentic workflows, MCP), and aligning technical decisions with business strategy. Key Responsibilities The SSE isn't just "faster at coding"—they are responsible for the health of the entire codebase and the growth of the team. Code Quality & Standards: Set and enforce the "gold standard" for clean, maintainable, and well-documented code across the repository. Architecture & Design: Leading high-level design sessions, choosing architectural patterns (Microservices, Serverless, Event-driven), and ensuring systems are scalable and secure. Developer Enablement: Create internal tooling and "Golden Paths" that abstract away the complexity of underlying infrastructure for feature teams. Technical Leadership: Mentoring junior engineers, conducting rigorous code reviews, , setting the "gold standard" for clean, maintainable, and well-documented code across the repository. Project Ownership: Driving features from requirement analysis through depl

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Objectives of this role Developing and executing strategic plans for the assigned product category to drive sales and profitability. Analysing market trends, consumer behaviour and competitor activities in order to identify growth opportunities and market gaps. Collaborating with various teams, like marketing, sales and product development, to identify and implement new products, services and marketing initiatives. Managing product assortment, pricing, promotions and inventory to optimise category performance. Evaluating customer feedback and implementing changes to enhance the overall customer experience and drive customer loyalty. Developing solid relationships with key vendors and suppliers to improve category offerings and negotiate favourable terms. Your tasks Conduct thorough market research and analysis to identify emerging trends, competitive landscape and customer preferences and provide actionable plans. Develop and execute comprehensive category management strategies to achieve business objectives and drive growth. Maintain robust category management tools and processes, ensuring seamless strategy execution across the organisation. Monitor and evaluate category performance, leveraging key performance indicators (KPIs) to identify areas for improvement and implement corrective measures. Lead supplier negotiations, ensuring favourable terms and conditions to drive cost savings and strengthen supplier relationships. Collaborate with marketing teams to develop effective product messaging, positioning and communication strategies. Execute pricing strategies and promotional plans to optimise profitability while considering market dynamics and customer value perception. Stay up-to-date with industry trends, competitor activities and technological advancements to provide recommendations to senior management. Required skills and qualifications SA bachelor’s degree in business, marketing or a related field. 3+ years of experience as a category manager in the

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Manager– HRBP Roles and Responsibilities Role: The Manager– HRBP is responsible for partnering with FWD teams at Myntra. Responsible for building a strong HR relationship with stakeholders, drive performance management, engagement, compliance of HR practices and guidelines. The associate will understand requirements of business (data/queries) offering solutions. Human Resources Business Partners work closely with management to increase the organizational health of the business. Provide leadership in the implementation and execution of related policies and guidelines; organizational design; company culture and employee development. would influence and partner with other groups around the company (legal, finance, recruiting, etc.) to advocate for business needs. HRBP also consult with employees and managers to address employee grievances and issues with a systematic approach. HRBPs participate in company-wide initiatives and programs while meeting the needs of their businesses. Key skills and abilities of a HRBP include coaching, consulting, facilitation, influencing, communication, process development, analysis and problem solving. Responsibilities: Generalist: ? To be a catalyst with Business to drive HR policies & processes. ? To understand business environment & priorities ? Work with business to address management requests for analysis on payroll cost, leaves, performance etc. ? To ensure that the sensitive issues are handled effectively and are brought to a logical conclusion with constant communication to relevant stakeholders Performance Management: ? To drive the philosophy for PMS as defined in the process ? Manage the execution of performance management e.g. annual and mid year promotions, feedbacks with Time line adherence ? Handling grievance on cases to cases basis and informing relevant stakeholders Resource Management: ? Ensuring personnel information is maintained in all appropriate systems; monitor actual