Business Systems Manager in India

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Team: The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience. About the Role: Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes. Expectations / Requirements: 1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms. 2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities. 3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance. 4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions. 5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities. 6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements. 7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology. 8: Meet daily productivity and quality targets while maintaining high customer satisfaction. Superpowers / Skills

SINGAPORE REQUIREMENT AGENT ALSO WELCOME AGE LIMIT - 40 YEARS CV SELECTION OR IF COMPANY REQUIRED THEN TAKING INTERVIEW IN SKYPE. ALL PERMIT IS: - S- PASS AND E- PASS SALARY DEPENDS ON CANDIDATE PROFILE. RESTURENT SUPERVISOR 1 TO 2 YEARS EXPERINCE REQUIRED FLOOR ATTANDENT 1 TO 2 YEARS EXPERINCE REQUIRED NETWORK ADMINISTRATOR 1 TO 2 YEARS EXPERINCE REQUIRED CIVIL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED ELECTRICAL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED PACKEGING SUPERVISOR 0 TO 1 YEARS EXPERINCE REQUIRED HELPER HARD WORKING REQUIRED CANDIDATE HR MANAGER 2 TO 4 YEARS EXPERINCE REQUIRED ADMIN ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED ACCOUNTANT 1 TO 2 YEARS EXPERINCE REQUIRED COMPUTER OPERATOR 1 TO 2 YEARS EXPERINCE REQUIRED BILLING ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED BUSSINESS DEVLOPMENT MANAGER 1 TO 2 YEARS EXPERINCE REQUIRED ALL PROCESS DONE IN 45 DAYS WORK PERMIT PROFILE NO INTERVIEW DIRECT SELECTION ON CV. WELDER QTY - 10 SALARY 1200 SGD OT + FOOD + ACC + MEDICAL CARPENTER QTY - 15 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL MASON QTY - 17 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL ELECTRICIAN QTY - 20 SALARY 1500 SGD OT + FOOD + ACC + MEDICAL RIGGER QTY - 18 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL HELPER QTY - 15 SALARY 900 SGD OT + FOOD + ACC + MEDICAL PIPE FITTER QTY - 22 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL FABRICATOR QTY - 22 SALARY 1100 SGD + FOOD + ACC + MEDICAL DRIVER (LIGHT & HEAVY) - 35 SALARY 1100 SGD OT + FOOD + ACC + MEDICAL FOREMAN QTY - 30 SALARY 1600 SGD OT + FOOD + ACC + MEDICAL SERVICE CHARGE APPLICABLE HERE FEES ONLY REQUIRED BALANCE DEDUCTION IN YOUR SALARY AFTER YOUR JOINING. NO MEDICAL COST. NO AGENT FEES. NO REJECTION ONLY HERE PAY DOCUMENTATION FEES 10 WORKING DAYS YOU GET {IPA} IN PRINCIPALE OF APPROVEL. DOCUMENTS REQUIRED: - 1 PASSPORT COLOR COPY (FRONT & BACK SIDE) 2 EDUCATION QUALIFICATION CERTIFICATE 3 EXPERIENCE CERTIFICATE (IF ANY) 4 PHOTO P/P SIZE WHITE BACKGROUND 5 PREVIOUS VISA

SINGAPORE REQUIREMENT AGENT ALSO WELCOME AGE LIMIT - 40 YEARS CV SELECTION OR IF COMPANY REQUIRED THEN TAKING INTERVIEW IN SKYPE. ALL PERMIT IS :- S- PASS AND E- PASS SALARY DEPENDS ON CANDIDATE PROFILE. RESTURENT SUPERVISOR 1 TO 2 YEARS EXPERINCE REQUIRED FLOOR ATTANDENT 1 TO 2 YEARS EXPERINCE REQUIRED NETWORK ADMINISTRATOR 1 TO 2 YEARS EXPERINCE REQUIRED CIVIL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED ELECTRICAL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED PACKEGING SUPERVISOR 0 TO 1 YEARS EXPERINCE REQUIRED HELPER HARD WORKING REQUIRED CANDIDATE HR MANAGER 2 TO 4 YEARS EXPERINCE REQUIRED ADMIN ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED ACCOUNTANT 1 TO 2 YEARS EXPERINCE REQUIRED COMPUTER OPERATOR 1 TO 2 YEARS EXPERINCE REQUIRED BILLING ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED BUSSINESS DEVLOPMENT MANAGER 1 TO 2 YEARS EXPERINCE REQUIRED ALL PROCESS DONE IN 45 DAYS WORK PERMIT PROFILE NO INTERVIEW DIRECT SELECTION ON CV. WELDER QTY - 10 SALARY 1200 SGD OT + FOOD + ACC + MEDICAL CARPENTER QTY - 15 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL MASON QTY - 17 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL ELECTRICIAN QTY - 20 SALARY 1500 SGD OT + FOOD + ACC + MEDICAL RIGGER QTY - 18 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL HELPER QTY - 15 SALARY 900 SGD OT + FOOD + ACC + MEDICAL PIPE FITTER QTY - 22 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL FABRICATOR QTY - 22 SALARY 1100 SGD + FOOD + ACC + MEDICAL DRIVER (LIGHT & HEAVY) - 35 SALARY 1100 SGD OT + FOOD + ACC + MEDICAL FOREMAN QTY - 30 SALARY 1600 SGD OT + FOOD + ACC + MEDICAL SERVICE CHARGE APPLICABLE HERE FEES ONLY REQUIRED BALANCE DEDUCTION IN YOUR SALARY AFTER YOUR JOINING. NO MEDICAL COST. NO AGENT FEES. NO REJECTION ONLY HERE PAY DOCUMENTATION FEES 10 WORKING DAYS YOU GET { IPA } IN PRINCIPALE OF APPROVEL. DOCUMENTS REQUIRED :- 1 PASSPORT COLOR COPY(FRONT & BACK SIDE) 2 EDUCATION QUALIFICATION CERTIFICATE 3 EXPERIENCE CERTIFICATE (IF ANY) 4 PHOTO P/P SIZE WHITE BACK GROUND 5 PREVIOUS VI