Communications Senior Manager in Hyderabad

Opportunity Overview: We are looking for a dynamic and strategic HR Business Partner (HRBP) to join our People Operations team in India. This role will partner closely with business leaders to drive people strategy, enhance organizational effectiveness, and support a high-performance culture. The ideal candidate will bring strong HR generalist experience with deep exposure to business partnering, employee relations, performance management, and talent development within the Indian regulatory and cultural landscape. You should be a proactive problem-solver, an empathetic listener, and a trusted advisor who can balance business needs with employee well-being What you’ll do: You will work closely with leadership and cross-functional teams to align HR strategies with business goals. This role provides an opportunity to influence organizational growth and employee experience across key areas: Business Partnering: Partner with business leaders to understand goals and translate them into HR strategies Provide guidance on organizational design, workforce planning, and talent management Act as a trusted advisor on people-related matters Employee Relations: Manage employee grievances, disciplinary actions, and conflict resolution Ensure adherence to Indian labor laws and company policies Drive a positive and inclusive workplace culture Performance Management: Support goal-setting, performance reviews, and feedback processes Coach managers on performance improvement and employee development Identify high-potential talent and succession planning opportunities Talent & Engagement: Partner with Talent Acquisition for hiring strategies and workforce planning Partner with US People Business Partnership team to ensure solid communication and consistency of standards around talent and performance management Drive employee engagement initiatives, surveys, and action planning Support learning and development programs HR Operations & Compliance: Ensure compliance with Indian labo

Opportunity Overview: We are seeking a Payroll Executive to join our Payroll, Benefits & Compliance team. In this role, you will ensure accurate and timely payroll processing, statutory compliance, and employee support. You’ll partner closely with HR Operations, Finance, and IT to streamline payroll governance and automation. This is an opportunity to contribute to building a robust payroll framework that supports Cohere’s growth and employee experience. What you’ll do: Manage payroll processing: Prepare, validate, and run monthly payroll inputs, including attendance, leave, incentives, and deductions. Ensure compliance: Handle PF, ESI, Professional Tax, Labour Welfare Fund, NPS, Gratuity, and TDS filings with zero error. Support employees: Resolve payroll queries, assist with PF transfers, income tax clarifications, and onboarding payroll setup. Handle audits: Maintain audit trails, prepare registers, MIS reports, and support statutory inspections. Drive automation: Contribute to payroll system integration, dashboard reporting, and SOP documentation. Collaborate cross-functionally: Work with HR, Finance, and IT on initiatives like new HCM implementation, HROne integration, and benefits setup. Provide backup support: Act as operational backup for Payroll Head to ensure business continuity. ISMS roles and responsibilities Fair understanding of Information Security practices. Align to the organization's policies and procedures. Ensure to get updated with ISMS roles as assigned by the department/process heads. Required Qualifications: Must-haves 2–4 years of experience in payroll or HR operations . Demonstrated expertise in statutory compliance and payroll systems . Proficiency with HROne or similar HCM/payroll platforms . Strong analytical, problem-solving, and communication skills. Ability to manage confidential information with integrity. Nice-to-haves Experience in healthcare or technology industry payroll . Familiarity with automation tools and dashboard repor

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Principal Engineer, Products & Platforms to join our Product engineering team to provide technical leadership across Redwood’s Workload Automation Platform, defining architecture, driving modernization, and influencing engineering strategy across multiple teams. You will be instrumental in the design, development, and enhancement of our platform, building high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. As a Principal Engineer, you will: Technical Leadership & Architecture: Define the path forward for complex engineering problems, establish best practices, lead design review and technology decisions, and mentor the team to excel, while driving the architecture, security, compliance, and observability of our Java/Spring Boot microservices. Platform and Infrastructure Ownership: Drive the deep understanding, architecture, and evolution of our core platform and infrastructure, focusing on resilience, communication between components, and scalability. Cross-Team Collaboration: Facilitate and drive cross-team collaboration with Product, QA, and other engineering groups to ensure end-to-end alignment and successful product deliv

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Software Engineer, Products & Platforms to join our Product engineering team to contribute to technical development across Redwood’s Workload Automation Platform, helping modernize and build reliable capabilities across our engineering teams. You will be instrumental in the design, development, and enhancement of our platform, building high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. As a Software Engineer, you will: Technical Delivery & Architecture: Solve complex engineering problems, follow established best practices, participate in design reviews, and collaborate with peers, while contributing to the development, security, compliance, and observability of our Java/Spring Boot microservices. Platform and Infrastructure Implementation: Develop a solid understanding of our core platform and infrastructure, contributing to its resilience, component communication, and scalability. Cross-Team Collaboration: Facilitate and drive cross-team collaboration with Product, QA, and other engineering groups to ensure end-to-end alignment and successful product delivery. AI Integration: Research and apply AI/ML co

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Principal Engineer, Products & Platforms to join our Product engineering team to provide technical leadership across Redwood’s Workload Automation Platform, defining architecture, driving modernization, and influencing engineering strategy across multiple teams. You will be instrumental in the design, development, and enhancement of our platform, building high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. As a Principal Engineer, you will: Technical Leadership & Architecture: Define the path forward for complex engineering problems, establish best practices, lead design review and technology decisions, and mentor the team to excel, while driving the architecture, security, compliance, and observability of our Java/Spring Boot microservices. Platform and Infrastructure Ownership: Drive the deep understanding, architecture, and evolution of our core platform and infrastructure, focusing on resilience, communication between components, and scalability. Cross-Team Collaboration: Facilitate and drive cross-team collaboration with Product, QA, and other engineering groups to ensure end-to-end alignment and successful product delivery. AI Integration:

About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. Why Globalization Excellence (GE) Zinnov’s Globalization Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run . In GE, you don’t work in silos. You: • Own complex, end-to-end client journeys • Work across GCC advisory, managed services, and BOT / outsourcing models • Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution — and where talent plays a defining role. About the Role As a Leader - GCC, People & Organization Advisory , you will own the full spectrum of people strategy and execution for a large, high-velocity operations environment (1000+ employee scale). This role is designed

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. Perform initial troubleshooting and gather required information to diagnose issues. Escalate cases a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world-class service to our highest-value customers. This team provides personalized, multi-channel support that directly protects customer trust and drives retention across Coinbase's fastest-growing segments. You'll own complex customer issues end-to-end across phone, messaging, and email, resolving problems at the root cause while guiding customers to unlock additional products and features. What you'll do: Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required. Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles. Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform. Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions. Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and dri

Opportunity Overview: As Quality Specialist will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will apply subject-matter expertise to guide and support the training and quality needs of Intake Operations. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. What you’ll do: Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners. Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development. Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials. Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback. Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business. Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks. Support change management by communicating process updates and aligning QA expectations across impacted teams. Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness. Manage multiple concurrent priorities with independence, ownership, and accountability for deliverables, exercise discretion and independent judgment. Step into operational queues to maintain service levels and ensure continuity of operations, as needed during high-volume periods. Other duties as assig