Customer Advocate in India

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Screening Compliance Analyst II on the CX Compliance team within Customer Experience, you'll conduct end-to-end screenings of customers, individuals, and entities to protect Coinbase from financial crime risk. This team ensures our global operations comply with AML, sanctions, and KYC regulatory requirements while delivering consistently high-quality outcomes. You'll analyze screening results independently, escalate potential compliance risks to the Financial Crime Risk Service (FCCS) team, and contribute to process improvements that strengthen the screening function's accuracy and scalability. What you'll do: Own end-to-end screening processes to identify potential risks associated with customers, individuals, and entities using screening tools and databases, ensuring timely and accurate disposition of alerts. Analyze transaction activity and KYC information, conduct due diligence research, and recommend whether activity warrants escalation to the Financial Crime Risk Service (FCCS) team. Maintain detailed documentation of screening decisions to demonstrate compliance with regulations, internal policies, and audit requirements. Incorporate feedback from the Quality Assurance team and participate in calibration sessions to improve screening accuracy and consistency across the function. Identify gaps in screening procedures and contribute recommendations for proc

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Responsibilities Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion Operational management of Support tickets Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices Collaborate with other departments in the company to achieve customer satisfaction Contribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support. Requirements 5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects Strong analytical and problem-solving skills Self-starter — able to com

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you'll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges while running GitLab in diverse and demanding environments. You'll join the Engineering department and work directly with customers as they encounter edge cases. You'll dig into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You'll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Produ

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineer at GitLab, you’ll sit at the intersection of Support and Engineering, helping customers solve complex, real-world challenges running GitLab in diverse and demanding environments. You’ll be embedded in the Engineering department, working directly with customers as they hit edge cases, digging into Linux systems, logs, and our Ruby on Rails codebase to troubleshoot performance issues, reproduce bugs, and contribute merge requests that fix problems at the source. You’ll also improve our documentation, refine support processes in our issue tracker, and collaborate closely with Product, D

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Support Engineering for our Bengaluru Center of Support, you'll build and manage GitLab's India-based regional support hub as a strategic peer to our Americas and Europe, Middle East, and Africa hubs. Reporting to the Vice President of Support Engineering, you'll own the hub's organizational design, headcount growth, management infrastructure, and operating standards while building a healthy team that delivers enterprise-grade technical support across Asia-Pacific and Europe, Middle East, and Africa time zones. This remote-friendly role is based in Bengaluru, India. What you’ll do Design and

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: The Product Support Manager will be responsible for leading a team of Product Support Specialists in Hyderabad. You will collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive product support operations across the global team. This role will surface customer and product usage trends, drive resolution for executive-level product escalations, and continuously improve global support and escalation processes. The successful candidate should bring deep expertise in product support and escalation management, including experience driving process improvements and collaborating cross-functionally with Product, Engineering, and Customer Success teams. They will also have strong experience managing a high-performing team of product support specialists across multiple levels, ensuring timely issue resolution, operational excellence, and a seamless customer experience. What You'll Achieve: Collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive Product Support operations across the global o

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc’s products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Your Day to Day Is… Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure Proactively identify and address provider needs, recommending solutions and improvements Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to delive

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—unified endpoint management—supporting organizations that rely on secure, reliable device management every minute of every day. Role Drive high-velocity pipeline and revenue growth through a strategic partner ecosystem across Pan India . You will be responsible for recruiting, enabling, and co-selling with top-tier VARs, MSPs, and Distributors, targeting key buyers in IT, Security, and Endpoint Management within the Indian subcontinent . Responsibilities Identify and activate 20–40 high-impact partners across India, prioritizing quality and long-term alignment over sheer volume. Develop and execute "Top 10" quarterly business plans, including joint pipeline development, executive alignment, and structured QBRs tailored to the Indian market. Empower partners through expert-level pitch coaching, product demos, and sharp competitive positioning against incumbents like Intune, JAMF, Ivanti, and Workspace ONE. Design compelling partner offers, including creative bundling, MDF/co-marketing initiatives, and clear referral/resale frameworks suitable for the local ecosystem. Maintain a rigorous cadence for forecasting partner-sourced pipeline, influence, and bookings to ensure consistent quota over-performance. Who You Are 8–15 years of B2B partner/channel sales experience, specifically within SaaS, Security, or IT Infrastructure. Proven record of carrying a partner quota and navigating 2-tier distribution models (Distributor → Reseller/MSP) within the Indian geography. Exceptionally comfortable selling into the Indian mid-market and commercial enterpris

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a manager to lead the Documentation (Doc) Tools team supporting the Builder Experience department. Reporting to the Information Development Director, you will be leading a team of engineers who support the help.okta.com and developer.okta.com sites as well as the teams who contribute and create content for those sites (Information Development, Builder Advocacy, and Content Strategy). What you’ll be doing Lead a team of engineers responsible for building and maintaining the help.okta.com and developer.okta.com content sites. You’ll lead the adoption of AI across your team’s day-to-day deliverables, integrating it thoughtfully to improve your internal stakeholder’s productivity, quality, and speed. Work closely with the Doc Tools leads to develop and implement our roadmap. Recruit great engineers to accelerate our work. Mentor, retain, and develop engineers as they advance in their own careers. Establishing clear priorities, expectations, and accountability for individuals and team Collaborate with the Doc Tools leads to assist in delivering projects on the Builder Experience roadmap. What you’ll bring to the role Have managed software engineering teams with end-to-end ownership over their technical stack and production performance. Hands-on experience with AI-assisted development tools such as GitHub Copilot, Codex and Claude, with the ability to integrate them effectively into day-to-day engineering workflows. Are excited to b

Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers. Source: Adani Group | Job ID: 59116

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

Telecalling is the practice of making phone calls to potential or existing customers to generate sales or leads, or to provide customer service. Telecallers are representatives of a company who communicate with customers on behalf of the business. Telecalling is an important part of many businesses and can be used for a variety of purposes, including: Sales and marketing: Telecallers can promote products or services, qualify leads, and conduct market research Customer service: Telecallers can provide support to customers, answer questions, and handle returns and exchanges Lead generation: Telecallers can generate leads for sales or close sales Appointment setting: Telecallers can set appointments for customers Collections: Telecallers can collect payments from customers Telecallers should have excellent verbal communication and persuasion skills, and be able to represent the company accurately. They may also need to perform paperwork or documentation based on their conversations with customers. Telecalling software can help businesses manage their calling operations and improve the customer support process. Some tools and technologies used in telecalling software include omnichannel support technology, predictive dialing, and cloud call center technology.

call center BPO executive, also known as a Customer Care Representative (CSR), is a frontline employee who provides customer service and support through various channels. Their responsibilities include: Customer service: Answering customer questions, complaints, and concerns Technical support: Providing assistance with products and services Communication: Communicating with customers via phone, email, chat, or social media Problem resolution: Evaluating problems and providing solutions Building relationships: Ensuring a positive customer experience and building strong customer relationships Other duties of a call center representative include: Processing orders, forms, and applications Taking orders Processing returns Providing information about products and services

call center executive, also known as a customer service representative (CSR), has many responsibilities, including: Customer service: Answering customer calls, providing information, and resolving issues Product and service information: Informing customers about new products, services, and policies Troubleshooting: Guiding customers through troubleshooting and navigating the company site Account management: Reviewing customer accounts and providing information about billing, shipping, and warranties Training: Helping to train new employees and inform them about customer management policies Cross-selling: Encouraging customers to buy products or services that complement their existing purchase De-escalation: De-escalating situations involving dissatisfied customers System and process improvements: Recommending improvements for systems and processes to boost organizational efficiency