Customer Care Representative in Pune

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Don't see an opening that matches your interests right now? We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out! About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc’s products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Your Day to Day Is… Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure Proactively identify and address provider needs, recommending solutions and improvements Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to delive

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our mission Healthcare is too hard. At Zocdoc, we work every day to make it easier for patients to get the care they need. As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use. You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day. This role is a strong fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome. You’ll enjoy this role if you are Energised by owning a system, service queue, or project from beginning to end Comfortable making thoughtful decisions when requirements are incomplete or priorities change Motivated by turning ambiguous problems into clear next steps Someone stakeholders trust for NetSuite guidance, issue resolution, and proce

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Associate (known internally as Customer Operations Associate) will be contributing in the following areas: Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes. Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Build strong working relationships with key customer stakeholders, ens

Resolving customer complaints within the agreed service level agreements Acting as a liaison between customers and companies Having proper knowledge of the product and showing its benefits to the customer

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies . They wo rk directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers . F rom streamlining administration and management of sales commission to designing your sales compensation plan , o ur Customer Operations team ensur es customers get the most value from our platform in optimizing every dollar spent on sales compensation. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas: Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support) Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the Team: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! What you’ll be doing: • Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes • Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests • Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control • Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support) • Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility • Support design projects including analysis, financial modelling, project planning, customer workshops

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. IntroductionAs an Invoice Acquisition Specialist based in India, you will play a crucial role in providing utility and invoice management services to our portfolio of clients. You will be responsible for ensuring the accurate and timely receipt of client invoices, maintaining our high standards for accuracy and efficiency. This role requires exceptional English-speaking skills and the ability to work night shifts to cater to clients primarily based in the United States.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: You are a Techno-functional Product Manager with 5+ years of Product Management experience who thrives at the intersection of technology and business. You will be responsible for driving product initiatives, managing integrations, and collaborating closely with cross-functional teams to deliver scalable and impactful solutions. WHAT YOU’LL DO: Contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Analyse consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Works with a cross-functional team to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization. Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases. Assist in Developing and executing proposed business and technical solutions. Work with engineering teams to design and manage API integrations across platforms. Assist

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role We are establishing a Procure-to-Pay (P2P) team in India to support our global Finance organization. As the P2P Operations Lead, you will build and lead our new P2P Shared Services function in India, overseeing the operational execution of supplier onboarding, purchase order administration, invoice processing, and governance activities while partnering with Procurement and Accounts Payable to deliver a scalable, world-class Procure-to-Pay operation. This role requires someone with deep Coupa and NetSuite experience, a strong command of P2P end-to-end process flows, and the maturity to operate independently with limited in-person oversight. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What you'll own Procurement Operations Own the end-to-end supplier onboarding process, including reviewing complete documentation and adhesion to internal policies. Maintain supplier records to ensure up-to-date supplier details and status Administer procurement workflows within Coupa and NetSuite. Manage Purchase Order (PO) lifecycle, including maintaining accurate PO billing and purchase details, monitoring open POs, and

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. Entrata’s Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata’s values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

Job Role - Inside Sales Executive (Logistics) Company Name: Viami Logistics and Consulting LLP Apply Now: Phone: +91 7796365165 Email: Location: M 614, M Wing, 5th Floor, Mega Center, Pune - Solapur Rd, behind Noble Hospital, Magarpatta, North Hadapsar, Hadapsar, Pune, Maharashtra 411028 Job Summary: We are looking for an enthusiastic and customer-focused Inside Sales Executive to join our logistics team. The ideal candidate will be responsible for generating leads, converting inquiries into business, maintaining relationships with existing clients, and promoting the company's logistics and transportation services. The candidate should have excellent communication skills and a passion for achieving sales targets. Key Responsibilities: Generate new business opportunities through calls, emails, and online platforms. Contact prospective customers and explain the company's logistics services. Follow up on leads and convert inquiries into confirmed business. Build and maintain strong relationships with existing and potential clients. Prepare quotations and negotiate pricing within company guidelines. Coordinate with the operations team to ensure smooth service delivery. Maintain accurate customer records and sales reports. Handle customer inquiries, complaints, and provide timely solutions. Achieve monthly sales targets and contribute to business growth. Stay updated on market trends and competitor activities. Required Skills: Proficiency in MS Office and basic computer applications. Strong communication, negotiation, and interpersonal skills. Ability to work in a target-driven environment. Good organizational and time management skills. Basic customer handling and problem-solving sk Eligibility: Bachelor's degree in any discipline. 0 3 years of experience in inside sales, telecalling, customer service, or logistics sales. Freshers with excellent communication skills may also apply. Preferred Skills: Basic understanding of logistics, tra

About Us Blueshift is the Intelligent Customer Engagement Platform (CEP), headquartered in San Francisco, that empowers leading B2C brands to drive truly personalized, 1:1 marketing across every channel. Founded by repeat entrepreneurs who previously built Mertado (acquired by Groupon) and were part of the early team at Kosmix (acquired by Walmart), Blueshift leverages AI, including Predictive, Generative, and Agentic AI, to automate customer engagement for clients like ClearScore, LendingTree, Udacity, and U.S. News. Backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, and SoftBank Venture Asia, the company has raised a total of $65 million in venture funding and is consistently recognized as a market leader and a Deloitte Technology Fast 500 award recipient. Blueshift is actively scaling its development center in Pune, India. As part of our team, you will drive innovation in cutting-edge technologies including machine learning, artificial intelligence, big data, and large-scale distributed data systems. This is an exciting career path for motivated individuals looking to build complex, impactful solutions that define the future of customer engagement. AI Solutions Engineer II As a Software Engineer in the AI Solutions team , you occupy a unique techno-functional position. You are not a researcher; you are an implementation specialist and problem-solver . You bridge the gap between our core AI infrastructure and real-world customer impact. You aren't just writing code; you are applying data engineering, analysis, and AI knowledge to help global brands realize the full potential of AI-driven marketing. Responsibilities End-to-End Solution Delivery: Lead the full lifecycle of custom AI projects—from initial customer design and technical architecture to testing and production implementation. Production Stewardship: Take ownership of the "last mile" of delivery. This includes triaging technical tickets, analyzing logs (Datadog/Kibana), and deb

Job Title Production Planner Job Description Production Planner Your Role: Job Responsibilities: • Ensures on-time delivery of customer orders by managing the quality of planning-related master data in close cooperation with Enterprise Information Management (EIM). • Generates a feasible/final Master Production Schedule (MPS) from the Initial/semi-final MPS provided by the Supply Planning function. • Develops a feasible Detailed Production Schedule (DPS) and Material Requirements Plan (MRP) from the MPS while minimizing changeover times in collaboration with Production/Operations Management. • Works diligently to optimize the utilization of both workforce and equipment, strategizing to enhance efficiency and productivity across production operations. • Coordinates planning-related master data in concert with Enterprise Information Management (EIM), ensuring data integrity and consistency to facilitate effective decision-making. • Releases meticulously crafted production schedules to the shop floor, ensuring that operational activities align seamlessly with organizational objectives and priorities. • Facilitates regular and structured planning handshake meetings with Production/Operations Management, fostering open communication channels to address challenges, align priorities, and drive operational excellence. • Engages in troubleshooting production orders and materials, promptly identifying and resolving issues to maintain operational continuity and uphold delivery commitments. You Are a Great Fit If: • Bachelor’s degree in computer science, Software Engineering, Electronics, Information Technology, or a related engineering discipline. • Minimum 2 years till 5 years of experience in production plant or manufacturing site or equivalent. Exte