Customer Engineering Director in India

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes. You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics. Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment. Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift. Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes. Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites. Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams. You Have: 3-5 years of e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes. You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics. Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment. Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift. Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes. Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites. Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams. You Have: 3-5 years of e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Application Engineer

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Strategic Sourcing S

We are looking for a Technical Director to join Builder Relations, leading our team of talented Advocates in APAC. As more developers choose MongoDB as their data platform, your responsibilities will include directly engaging with customers and the community to deliver meaningful experiences and inspiring content. You will empower developers—from startups to Fortune 500 companies—to integrate advanced data and AI capabilities into their applications and solutions. If you are passionate about equipping builders and cultivating a vibrant developer ecosystem, we invite you to join us in shaping the future of development on MongoDB. Our Builder Relations teams are distributed across the globe, with most members working remotely. To see what our team is doing, check out our content on YouTube , Dev , and Medium . This role can be remotely in the India region. Candidate Profile We are excited to welcome a technical leader to our team who, as a player & coach, will drive engagement with customers and the community in India and across the region. At the foundation of your expertise is a love to equip others through hands-on workshops, architectural reviews, and building relationships directly with customers, and at events and user groups. To be successful, you will have at least 10 years of experience as a database expert, and 5 years of experience as a people manager. Ideally, you will have additional experience in a customer-facing role (such as solution architect), teaching, or related technical role, where you’ve led or advised teams as they solve their enterprise's most critical data challenges, and have distributed code and content to support others. You are known for your deep database expertise (familiarity with other data technologies and the ability to quickly become proficient in MongoDB), your insight into developer enablement programs, and your ability to guide development teams in the adoption of new technologies. You’re an excellent public speaker a

We are looking for a passionate technologist to join our Pre-Sales organization and help ensure our growth is grounded in strong technical alignment between MongoDB, our partners, and the needs of our customers. MongoDB Solutions Architects help customers and partners design and build reliable, scalable systems using our data platform. On the Partners team, this role goes beyond core solution design and includes driving technical strategy with hyperscalers, GSIs, ISVs, and ecosystem partners; shaping joint solutions; and creating repeatable field assets that accelerate adoption. You will work closely with sales, partner, and technical stakeholders to solve business problems with MongoDB, influence complex opportunities, and help build partner-led growth in India and across the region. This role will be based remotely in Bengaluru. What you'll do at MongoDB Design scalable, secure, and high-performing application, data, and AI architectures using MongoDB Atlas for customer and partner-led solutions Act as a trusted technical advisor to partners, sellers, and customers by guiding architecture reviews, modernization strategies, and deployment decisions across cloud and hybrid environments Work on complex partner and ecosystem opportunities that require deep technical discovery, solution mapping, demos, proofs of value, sizing, and technical documentation Build and refine joint partner offerings, integration patterns, quick starts, workshops, demos and reference architectures with hyperscalers, ISVs, and strategic ecosystem partners Create reusable field assets such as demos, presentations, sample architectures, workshops, and technical guidance that help sellers and partners scale MongoDB adoption. Advise on modern AI application patterns including RAG, vector search, agentic workflows, and integration approaches across partner ecosystems Support field and partner teams with implementation guidance, technical objections, and practical workarounds where product capabili

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Datastores Engineer, Platform Infrastructure The Auth0 platform secures more than 100 million logins each day for customers all around the world - and we're growing fast! The Platform Infrastructure team enables Auth0 engineers to move faster by giving them tools to easily deploy and manage their services on AWS and Azure. This is a role with a huge impact. You will get to work with engineers throughout the organization and what you build will be a foundational piece of the infrastructure that allows Auth0 to scale for years to come. We are looking for Engineer who are passionate about distributed systems, availability, and delivering customer value to join our Platform Infrastructure Datastores team. Because we build and support the overall Auth0 platform, the ideal candidate is someone who is passionate about infrastructure, operations, databases and not intimidated by cross-organization coordination and collaboration. You will: Develop our large, distributed and highly-available infrastructure. Implement platform tools that allow feature teams to deploy and manage the datastores for their services. Research new technologies to accelerate new environment creation. Carry cross team initiatives from end to end: code reviews, design reviews, operational robustness, security hygiene, etc. Participate in the team's on-call rotation. You might be a good fit if you: Have 5-8 years of software development experience. Are proficient in or have a desire

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Android Engineer – Universal Components About the Role Our vision is to free everyone to safely use any technology. We promise to make identity work for everyone—whether you’re a developer looking to innovate or a security professional looking to mitigate. We are looking for curious, excited, boundary-pushing team members. So, if you’re a big thinker who is nimble and adaptable, Okta may be an ideal place to shine. Okta’s Customer Identity Cloud (CIC), powered by Auth0 technology, is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation. We are looking for an experienced, developer-focused Senior Android Engineer to join our Universal Components team. Job Description You UNDERSTAND developers! You know what they need, how to talk to them, how to make their lives easier, and what turns friction into delight. You recognize when a framework, library, or product provides an exceptional developer experience. As a Senior Android Engineer on the Universal Components team, you will leverage that developer-first mindset to build, architect, and maintain our open-source UI components, SDKs, and libraries. You will serve as an internal and external stewa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Site Reliability Engineer you will champion all things pertaining to reliability at Okta for Auth0. Working closely with the Product Engineers, Quality Engineers, Platform Engineers and Architecture teams, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term performance, reliability and scalability goals in a platform with an exponential growth plan for the coming years. With Okta’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications. Skills Exceptional communication skills, including technical writing in the English language Systematic problem-solving approach, coupled with a strong sense of ownership and drive Understanding of microservices, cloud infrastructure (AWS, Azure), databases (SQL, No-SQL, Key/Value), containers (docker, kubernetes), web technologies (web sockets, http) and networking (SSL, routing, VPN) Live and breathe SLIs, SLOs, error budgets and SLAs Strong belief in automating everything and reducing toil for yourself and teammates Loves to work as a team, but is able to work effectively in a remote environment where tasks may be self-driven Knowledge

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist -On-Premises & Hybrid Access As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on how Okta can secure complex on-premises environments like SAP, Oracle EBS , and custom web apps. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Modernization Discovery: Lead technical sessions with infrastructure and security leaders to uncover challenges related to aging WAM stacks (e.g., CA Siteminder, PingAccess, OAM). Tailored Hybrid Architecture: Deliver customized demonstrations and architectural sessions focused on Okta Access Gateway (OAG) and its ability to bridge legacy app

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. Our mission is to secure every identity, from customer to employee, and to enable seamless, secure digital experiences. The Opportunity We are seeking an experienced and highly motivated Senior Full Stack Developer to join our team. You will be instrumental in designing, developing, and deploying high-performance, scalable web applications that are critical to Okta's success. This role is a fantastic opportunity to work on complex, large-scale systems, contribute to core backend services, and potentially explore integrations with AI technologies. A specific focus for this role will be contributing to the development and evolution of Compass, our internal data and knowledge platform. What you will be doing Design, develop, and deploy scalable web applications and features using React on the frontend and Java on the backend. <