Customer Experience Representative in India

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role: We’re looking for a sharp, detail-oriented professional who is passionate about enabling self service within the College Pads PMC customer base. You will help scale how we onboard and support clients through automation, process optimization, and improve how ongoing client operations are delivered. You will work closely with Customer Success, Renewals, and Customer Operations to turn manual processes into scalable, self-service experiences. Your focus will be on improving data accuracy, increasing automation, and expanding CSM capacity by reducing manual, repeatable work. Over time, this role is expected to evolve into a Customer Success Operations function with greater ownership of systems and tooling. What You Will Own : Onboarding Operations & Process Execution- • Support and execute onboarding workflows designed by Customer Operations • Identify inefficiencies and recommend scalable improvements • Translate manual processes into structured, repeatable systems Self-Service & Workflow Automation- • Build and maintain forms, templates, and workflows that enable self-service onboarding and updates • Identify and implement opportunities to automate repetitive tasks • Partner with internal teams to test and roll out automation and AI-driven solutions Data Accuracy & Listing Management- • Own the quality and cons

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a manager to lead the Documentation (Doc) Tools team supporting the Builder Experience department. Reporting to the Information Development Director, you will be leading a team of engineers who support the help.okta.com and developer.okta.com sites as well as the teams who contribute and create content for those sites (Information Development, Builder Advocacy, and Content Strategy). What you’ll be doing Lead a team of engineers responsible for building and maintaining the help.okta.com and developer.okta.com content sites. You’ll lead the adoption of AI across your team’s day-to-day deliverables, integrating it thoughtfully to improve your internal stakeholder’s productivity, quality, and speed. Work closely with the Doc Tools leads to develop and implement our roadmap. Recruit great engineers to accelerate our work. Mentor, retain, and develop engineers as they advance in their own careers. Establishing clear priorities, expectations, and accountability for individuals and team Collaborate with the Doc Tools leads to assist in delivering projects on the Builder Experience roadmap. What you’ll bring to the role Have managed software engineering teams with end-to-end ownership over their technical stack and production performance. Hands-on experience with AI-assisted development tools such as GitHub Copilot, Codex and Claude, with the ability to integrate them effectively into day-to-day engineering workflows. Are excited to b

Role Overview Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. These are the essentials you’ll need to get an interview 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. Experience translating audit, risk, compliance, or business questi

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Consultant Location: Chennai, India | Work Model: In Office About the Team Appian Customer Success is obsessed with delivering exceptional customer outcomes and high-velocity business impact. Our Public Sector team acts as a trusted strategic partner to government agencies and organizations, bringing their most vital ideas to life. By joining this high-performing team, you will strengthen and evolve your technical consulting skills while accelerating the adoption of our AI-Powered Process Automation platform across critical public infrastructure. As a Senior Consultant, you will step into a pivotal leadership role at the intersection of public sector strategy and modern technical innovation. This is your opportunity to move beyond isolated coding tasks and own the end-to-end delivery of highly visible, complex enterprise systems. You will lead small engineering teams, architect robust integrations, and serve as a trusted technical advisor to client stakeholders - enabling enterprise organizations to achieve true Enterprise-Grade Orchestration . What You’ll Do Passion for mentoring/developing others and experience leading small teams through post-sale software implementation Ability to work with clients to define business processes and gather functional and technical system requirements Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems History of success on cross-functional teams; experience building products using agile methodologies (pair programming,

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. IntroductionAs an Invoice Acquisition Specialist based in India, you will play a crucial role in providing utility and invoice management services to our portfolio of clients. You will be responsible for ensuring the accurate and timely receipt of client invoices, maintaining our high standards for accuracy and efficiency. This role requires exceptional English-speaking skills and the ability to work night shifts to cater to clients primarily based in the United States.

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. You will ensure providers receive maximum value from Zocdoc’s products and services by resolving their queries, optimizing their profiles, and proactively identifying opportunities for improvement. You will be the primary point of contact for support cases, collaborating with cross-functional teams to deliver a seamless provider experience. Your Day to Day Is… Manage and resolve provider support cases via email and phone, ensuring timely and high-quality responses Own the full lifecycle of support cases in Salesforce, including triage, status updates, documentation, and closure Proactively identify and address provider needs, recommending solutions and improvements Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to ensure resolution Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to delive

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—unified endpoint management—supporting organizations that rely on secure, reliable device management every minute of every day. Role Drive high-velocity pipeline and revenue growth through a strategic partner ecosystem across Pan India . You will be responsible for recruiting, enabling, and co-selling with top-tier VARs, MSPs, and Distributors, targeting key buyers in IT, Security, and Endpoint Management within the Indian subcontinent . Responsibilities Identify and activate 20–40 high-impact partners across India, prioritizing quality and long-term alignment over sheer volume. Develop and execute "Top 10" quarterly business plans, including joint pipeline development, executive alignment, and structured QBRs tailored to the Indian market. Empower partners through expert-level pitch coaching, product demos, and sharp competitive positioning against incumbents like Intune, JAMF, Ivanti, and Workspace ONE. Design compelling partner offers, including creative bundling, MDF/co-marketing initiatives, and clear referral/resale frameworks suitable for the local ecosystem. Maintain a rigorous cadence for forecasting partner-sourced pipeline, influence, and bookings to ensure consistent quota over-performance. Who You Are 8–15 years of B2B partner/channel sales experience, specifically within SaaS, Security, or IT Infrastructure. Proven record of carrying a partner quota and navigating 2-tier distribution models (Distributor → Reseller/MSP) within the Indian geography. Exceptionally comfortable selling into the Indian mid-market and commercial enterpris

Role : Udaan Intern- Business Finance Location : Bengaluru Type : Internship Duration: 6 months About Udaan We take immense pride in investing in policies and programs that enable a level playing field for all. Living up to our commitment, we are launching Udaan - our ‘PwD Internship’ program, to give career opportunities to differently-abled individuals. Udaan is Myntra’s 6-month flagship internship program, designed for individuals with disabilities, providing flexible work options, tailored training modules, and hands-on projects for seamless integration into the corporate world. During your internship with us, you will get the opportunity to work with the best talent in the e-commerce industry and work on projects that match your interests, abilities and could lead to full-time employment with Myntra. Roles & Responsibilities Function: Supply Chain management Develop clear understanding of key business drivers, analyses key financial metrics, provide value add analysis, support to Supply chain/Customer service/ finance management Develop Budget modeling by establishing KPIs / Run rates Support in preparation of AOP, Quarterly and monthly cost forecasts for related area Identify areas of operating improvements through data analysis, deep dive on cost structures and analyse business opportunities Keeping tab on KPIs and financial numbers and highlight in case of any deviations with planned numbers. Support in closing month end numbers and review Preparation of presentations for senior management review Handle complex adhoc request with a short turnaround time and supplement such request with appropriate analysis and comments to support decision-making Lead / Participate / Drive standardization & automation projects for process efficiency. Qualifications & Experience CA with 1-2 years of experience or MBA from from tier 1/ tier 2 college with finance experience Prior experience in Supply

Overview: We are seeking a dedicated and detail-oriented Account Receivables Clerk to join our finance team. The successful candidate will be responsible for providing excellent customer service, assisting customers with inquiries, and maintaining accurate records. This position will work closely with the Finance team based in Greece. Shift Timing – 11:00 am IST to 7:30 pm IST What You’ll Do: Collections: Make outbound collection calls/emails professionally while maintaining and improving customer relations. Collect customer payments in accordance with payment due dates. Customer Service: Communicate with clients about billing discrepancies and questions, applying good customer service promptly. Send correspondence to customers to encourage payment of delinquent accounts. Record Keeping: Capture data via correspondence and maintain the accuracy of client billing systems records. Post collections to clients’ accounts and verify the accuracy of calculations, balances, and supporting documents. Reconciliation: Perform account reconciliations and review and monitor assigned accounts and all applicable collection reports. Assist with daily cash collections report. Issue Resolution: Identify issues contributing to account delinquency and discuss them with management. Provide timely follow-up on payment arrangements. Compliance: Adhere to policy and procedure to maintain confidentiality and ensure compliance with company standards and regulations. What You Have: Experience: +2 years of experience in account receivables. Strong attention to detail and accuracy. Excellent customer service and communication skills. Proficient in Microsoft Office Suite, particularly Excel. Familiarity with accounting software (e.g., NetSuite, SAP). What We Offer: Competitive compensation Employee medical coverage Central office location Entrepreneurial environment, autonomy, and fast decisions Casual work environment About Guidepoint: Guidep

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Enterprise Operations Engineer Overview The Multimedia Services team is looking for a Senior Enterprise Operations Engineer to join the team in Pune, India. The role is focused on lifecycle refresh, transformational initiatives, events support, and service delivery as well as supporting the global team as needed. The ideal candidate is highly motivated, analytical, outcomes oriented, and is a good communicator. With the increased focus on flexible workplace of the future, you will be a key contributor to a dynamic Employee Digital Experience team to enable, connect, and empower your colleagues globally. Role Working with the Regional Operations Manager: • Participate in the planning and implementation of strategic refresh projects within the region o Collaborate with local stakeholders (e.g. end users, Real Estate Services, Network Engineering, and vendors) to simplify and modernize audio visual experiences o Facilitate final acceptance of solutions and projects to the Multimedia Services Operations Team leveraging the standard processes and documentation • Be the product owner for an audio-visual technology (e.g. video conferencing, wireless content sharing, room schedulers, or electronic bulletin boards/digital signage) • Lead resolution and problem management for video

Opportunity Overview: We’re looking for an Associate Facility Administrator who will play a key role in keeping our day-to-day operations running smoothly and efficiently in the night shift. This person will serve as a central point of coordination across teams, supporting office operations, managing logistics, and ensuring a seamless experience for employees and visitors alike. It’s a great opportunity for someone who is highly organized, detail-oriented, and enjoys being a reliable go-to for getting things done. What you’ll do: Serve as a central point of coordination for office operations, partnering with building management and external vendors to support smooth day-to-day functionality Manage office supplies and inventory, ensuring the workplace is well-stocked, organized, and ready for team needs and any onsite visits Coordinate meetings, appointments, and basic logistics across teams, supporting a well-run and efficient office environment Maintain accurate records, files, and documentation to support operational consistency Welcome and assist visitors, manage check-in processes, and ensure a professional and positive experience Prepare basic reports, documents, and administrative materials to support team activities Handle incoming calls and general inquiries, directing them to the appropriate teams Manage incoming and outgoing mail and courier services Support general administrative and operational tasks as needed, with a willingness to learn and take on new responsibilities ISMS roles and responsibilities: Fair understanding of Information Security practices. Align to the organization policies and procedures. Ensure to get updated with ISMS roles as assigned by the department/process heads. Required Qualifications: Must-haves Minimum 3 years experience in BPO Process, HVAC, UPS Backups, Facility Operations, Logistic, Transport Coordination. Good communication skills Strong willingness and well adjusted to do night shifts Customer Service mindset and willing

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. About the Role We are seeking a proactive, detail-oriented, and high-energy Office Coordinator to oversee the day-to-day functions, facilities, and workplace culture of our Bangalore offices . Reporting directly to the Office Manager, you will be the heartbeat of our local workspace—ensuring a clean, seamless, and highly productive environment for our team. If you are a collaborative problem-solver who thrives on operational efficiency, vendor management, and creating an amazing workplace experience, we want to hear from you! Working days - 6 days/week Key Responsibilities 🏢 Facilities & Office Operations Daily Functions: Own the upkeep of common areas, workspaces, and conference rooms, ensuring all furniture and audio/video (AV) equipment are fully operational. Vendor & Supply Management: Proactively manage relationships with external service providers (property management, furniture vendors, snack/catering programs, custodial services, etc.) and keep office supplies fully stocked. Ticketing & Support: Provide timely, high-quality responses to internal service requests assigned to the facilities queue. Space Planning: Assist the Office Manager with employee seating arrangements, desk allocations, and office layout planning. Cross-Functional Support: Coordinate with onsite facility staff and address ad hoc projects directed by the IT, People (HR), and Finance teams as aligned with the Office Manager. 🎉 Culture & Employee Engagement Cultural Stewardship: Act as a culture champion by supp

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes. You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics. Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment. Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift. Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes. Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites. Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams. You Have: 3-5 years of e

Job Role - Inside Sales Executive (Logistics) Company Name: Viami Logistics and Consulting LLP Apply Now: Phone: +91 7796365165 Email: Location: M 614, M Wing, 5th Floor, Mega Center, Pune - Solapur Rd, behind Noble Hospital, Magarpatta, North Hadapsar, Hadapsar, Pune, Maharashtra 411028 Job Summary: We are looking for an enthusiastic and customer-focused Inside Sales Executive to join our logistics team. The ideal candidate will be responsible for generating leads, converting inquiries into business, maintaining relationships with existing clients, and promoting the company's logistics and transportation services. The candidate should have excellent communication skills and a passion for achieving sales targets. Key Responsibilities: Generate new business opportunities through calls, emails, and online platforms. Contact prospective customers and explain the company's logistics services. Follow up on leads and convert inquiries into confirmed business. Build and maintain strong relationships with existing and potential clients. Prepare quotations and negotiate pricing within company guidelines. Coordinate with the operations team to ensure smooth service delivery. Maintain accurate customer records and sales reports. Handle customer inquiries, complaints, and provide timely solutions. Achieve monthly sales targets and contribute to business growth. Stay updated on market trends and competitor activities. Required Skills: Proficiency in MS Office and basic computer applications. Strong communication, negotiation, and interpersonal skills. Ability to work in a target-driven environment. Good organizational and time management skills. Basic customer handling and problem-solving sk Eligibility: Bachelor's degree in any discipline. 0 3 years of experience in inside sales, telecalling, customer service, or logistics sales. Freshers with excellent communication skills may also apply. Preferred Skills: Basic understanding of logistics, tra

**Amazon DSP Payroll Specialist Work From Home US Night Shift** ### Looking for a Stable Work From Home Payroll Career? Do you already have experience managing payroll and timecards for Amazon DSP companies? Are you looking for a long-term Work From Home opportunity where your payroll expertise is recognized and rewarded? If yes, **Votiko Solutions Private Limited** would love to hear from you. We're expanding our **Amazon DSP Payroll Operations Team** and looking for experienced payroll professionals who are passionate about accuracy, quality, and customer service. ## About Votiko Votiko Solutions Private Limited provides complete operational support to Amazon Delivery Service Partners (DSPs) across the United States. Our Payroll Operations Team manages payroll, timecards, attendance, PTO, payroll adjustments, bonuses, compliance, and workforce operations for multiple Amazon DSP businesses. As our client base continues to grow, we're looking for talented professionals to grow with us. ## Key Responsibilities As an **Amazon DSP Payroll Specialist**, you will be responsible for: Reviewing daily and weekly employee timecards. Processing payroll accurately. Reviewing attendance records. Managing PTO and payroll adjustments. Processing payroll bonuses. Updating payroll worksheets. Reviewing payroll discrepancies. Coordinating with clients regarding payroll questions. Maintaining payroll documentation. Updating payroll systems and internal trackers. Following payroll SOPs and quality standards. Ensuring payroll accuracy before submission. ## What We're Looking For Minimum 6 months of hands-on Amazon DSP Payroll experience. Experience with ADP Payroll. Experience reviewing employee timecards. Knowledge of payroll adjustments, PTO, bonuses, and payroll processing. Good understanding of payroll compliance. Strong attention to detail. Good English communication skills. Ability to work independently from home. Positive attitude and willingness