Customer Experience Representative in India

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. Operational Excellence Oversee daily ticket queues and ensure SLA compliance. Monitor long-running or stalled tickets and take corrective action. Handle a defined number of tickets weekly to maintain technical proficiency. Unblock high-priority or complex cases to maintain workflow continuity. Advanced Technical Issue Management Independently resolve complex issues using establish

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Senior Software Engineer to join our engineering team and help drive the design, development, and enhancement of our platform. You will build high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. Architect and develop enterprise-grade services using Java 11+, Spring Boot, Spring Data, Hibernate Design and optimize highly available, high-throughput systems for file transfer and data processing Build and maintain RESTful APIs and integration endpoints for enterprise customers Implement security best practices across authentication, authorization, and encryption Contribute to React-based front-end development for admin and monitoring interfaces Leverage Docker and Kubernetes to build and deploy cloud-native services Partner with Product Management to translate requirements into scalable technical designs Lead code reviews, drive continuous improve

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Data Scientist, you will build and own machine learning models that power core prediction problems across the FourKites platform — including ETA/ATA forecasting and message-based status extraction. You will work end-to-end, from data pipeline to production deployment and monitoring, turning noisy real-world logistics data into models that run at scale and directly move the needle on customer outcomes. You will work closely with product, engineering, and operations teams, hands-on building and shipping models yourself while also guiding the technical direction of other data scientists on the team. What you'll be doing: Design, build, and productionize ML models for problems like ETA/ATA prediction, using regression, classification, and time-series forecasting techniques Develop NLP/LLM-based extraction pipelines for message-based ETA and status updates (text extraction, entity recognition) Own models end-to-end: data pipeline → training → deployment → monitoring → retraining Work with noisy, real-world logistics and supply chain data (GPS pings, check calls, carrier data) rather than clean, pre-processed datasets Diagnose gaps between offline evaluation performance and live production accuracy, and drive fixes Build and maintain automated training/retraining pipelines using orchestration tools such as Airflow Set up and maintain model monitoring and observability (e.g., Grafana) to catch drift and degradation proactively Replace manual or rule-based processes with ML-driven automation (e.g., automating manual check calls) Translate model performance improvements into busin

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph Develop, test, and maintain backend applications in Python and Java or GoLang Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release Design and implement data models and database schemas Collaborate with the frontend team to integrate the backend with the user interface Perform code reviews and ensure code quality standards are met Troubleshoot and debug applications, including AI agent workflows in production Work with the DevOps team to deploy and manage applications in production (Kubernetes) Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Architect: Company Description Okta is the leading independent identity partner. We enable organizations to securely connect the right people and technologies, providing identity solutions that protect workforce and customer identities across a rapidly evolving technology landscape. The P0 Threat Research organization operates at the intersection of adversary research, threat hunting, detection engineering, data science, and product innovation. Our mission is to understand modern adversaries better than anyone else and make that knowledge actionable for our customers and products. Position Description Architect, Threat Research will help define and drive the technical vision for Okta's threat research efforts. This role is focused on understanding how modern adversaries operate, developing new methodologies for discovering and analyzing attacker behavior, and translating that research into actionable outcomes for our customers and products. Initial areas of emphasis include identity, cloud, SaaS, AI, and other emerging technologies, but success in this role is rooted in deep threat research expertise and the ability to rapidly develop expertise in new technologies and attack surfaces. The Architect will serve as a senior technical leader within the Threat Research organization. This individual will work closely with threat researchers, threat hunters, detection engineers, data scientists, product teams, engineering teams, and other senior t

The Regional Sales and Marketing Head is responsible for leading the sales and marketing function for the assigned region, ensuring revenue generation and brand positioning across residential and commercial projects. This role involves strategic planning, sales execution, team alignment, and delivering measurable results in line with business objectives. The role will also oversee marketing initiatives, customer engagement strategies, and loyalty portfolio management, ensuring top-line and bottom-line achievements. Source: Adani Group | Job ID: 56798

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team The Professional Services R&D team is a new, dynamic group at the forefront of innovation within Okta. Our mission is to design and build reusable, scalable assets and tools that empower our delivery teams and partners. By making customer engagements more efficient, streamlined, and cost-effective, we directly contribute to our customers' success and accelerate their time-to-value with Okta. This is a unique opportunity to join a strategic team from the ground up and shape the future of Okta's professional services. Position Summary As a Software Engineer on the R&D team, you will be a key player in developing the next generation of professional services assets. You will have the opportunity to work with a wide array of technologies, including Java, React, Node, Python, and .NET, to create solutions that will be leveraged by thousands of customers globally. We are looking for a creative and passionate engineer who thrives in a fast-paced, collaborative environment and is excited about building tools that have a massive impact. Responsibilities Design, develop, test, and deploy high-quality, reusable software assets and tools. Collaborate with technical architects, delivery consultants, and product managers to identify opportunities for innovation and define project requirements. Write clean, maintainable, and well-documented code across a variety of technology stacks. Create proofs-of-concept and prototypes to explore new ideas and te

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. With the Okta's Auth0 organization’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering. What you’ll be doing Executes operational work including updating/patching and maintaining the Engineering Service Desk queue Responsible for ensuring team requests are triaged and/or actioned in a timely manner Monitors Platform health and take steps to alleviate issues related to deployment and operations Assist with capacity, performance and scalability testing where required Escalation point for Platform issues from customer support teams Execute runbooks and update processes as required Interface with the SRE team to report core issues, required improvements and new feature requests What you’ll bring to the role General platform infrastructure knowledge, including high availability / l

The Senior Manager – CCR will be responsible for safe, reliable and efficient operation of the Continuous Cast Rod plant, covering copper rod production, process control, quality adherence, productivity improvement and shift coordination. The role will ensure achievement of production targets, process stability, equipment utilization, product quality, energy efficiency and operational discipline in line with business, safety and customer requirements. The incumbent is expected to bring strong hands-on understanding of CCR operations, copper rod casting and rolling process, furnace operation, casting wheel, rolling mill, cooling system, pickling / surface quality, process parameters, defect analysis, maintenance coordination and shop-floor governance to deliver consistent rod quality, higher plant availability and continuous improvement Source: Adani Group | Job ID: 56500

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta’s Access Management Team Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. The Access Management team drives billions of authentications every month. The team builds and supports single sign-on, strong authentication, provisioning, and threat protection technologies. Our Access Management service runs in the cloud on a secure, reliable, extensively audited platform with 99.99% availability. Passwordless is the future of identity and authentication, which is why we, at Okta, have made it our goal to redefine how users authenticate to services. Devices are central to our mission. The Okta Verify app that facilitates passwordless authentication is available for iOS, Android, MacOS and Windows. Join our team! We’re building a world where Identity belongs to you. About the role We’re looking for an Engineering Manager to lead the Client Foundations team. Operating under the larger Access Essentials group, the Client Foundations team supports our mission by building libraries, tooling, security and infrastructure for iOS, Android, MacOS and Windows platforms. The Client Foundation team is central to our success in this mission and ensures that we can ship innov

1. This position is responsible for planning & monitoring district level sales, adhere to credit policy of company, promotion of thrust brand, maximise sales & collection. 2. Ensuring effective servicing of customer’s needs, monitoring dealers retail and wholesale price, overseeing Warehouse operations, developing retail network, interaction with end customers and influence groups and undertaking sales promotion activities. Source: Adani Group | Job ID: 56968

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team The Professional Services R&D team is a new, dynamic group at the forefront of innovation within Okta. Our mission is to design and build reusable, scalable assets and tools that empower our delivery teams and partners. By making customer engagements more efficient, streamlined, and cost-effective, we directly contribute to our customers' success and accelerate their time-to-value with Okta. This is a unique opportunity to join a strategic team from the ground up and shape the future of Okta's professional services. Position Summary As the DevOps Engineer for the R&D team, you will build and own the infrastructure and automation that enables us to develop and release software with speed and confidence. You will be responsible for creating and managing our CI/CD pipelines, defining our infrastructure as code, and ensuring our deployed assets are scalable, secure, and observable. You will be a key enabler of the team's agility, implementing the tools and processes that allow us to innovate and iterate quickly while maintaining a high bar for quality and reliability. Responsibilities Design, build, and maintain the team's CI/CD pipelines to automate the build, test, and deployment of our software assets. Manage and provision cloud infrastructure using Infrastructure as Code (IaC) principles and tools (e.g., Terraform, CloudFormation). Implement and manage monitoring, logging, and alerting solutions to ensure the health and performance of

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team The Professional Services R&D team is a new, dynamic group at the forefront of innovation within Okta. Our mission is to design and build reusable, scalable assets and tools that empower our delivery teams and partners. By making customer engagements more efficient, streamlined, and cost-effective, we directly contribute to our customers' success and accelerate their time-to-value with Okta. This is a unique opportunity to join a strategic team from the ground up and shape the future of Okta's professional services. Position Summary As the Architect for the Professional Services R&D team, you will be the principal technical leader responsible for the high-level design and technical strategy of our entire portfolio of reusable assets. You will define the architectural vision and standards that ensure our solutions are robust, scalable, and secure. This role requires a blend of deep technical expertise, strategic thinking, and strong collaboration skills to guide the engineering team in building a cohesive ecosystem of tools on technologies like Java, React, Node, Python, and .NET. Responsibilities Define and own the end-to-end technical architecture for all reusable assets and solutions developed by the R&D team. Establish architectural standards, patterns, and best practices to guide the development team. Evaluate and select appropriate technologies, frameworks, and platforms to meet project requirements and long-term business goa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Team The Professional Services R&D team is a new, dynamic group at the forefront of innovation within Okta. Our mission is to design and build reusable, scalable assets and tools that empower our delivery teams and partners. By making customer engagements more efficient, streamlined, and cost-effective, we directly contribute to our customers' success and accelerate their time-to-value with Okta. This is a unique opportunity to join a strategic team from the ground up and shape the future of Okta's professional services. Position Summary As a QA Automation Engineer, you will be a critical guardian of quality for the R&D team. You will be responsible for designing, building, and maintaining the automated testing frameworks that ensure our reusable assets are robust, reliable, and bug-free. You will embed a "quality-first" mindset within the team, working closely with developers to implement comprehensive test strategies and integrate them into our CI/CD pipeline. Your work will directly ensure that the tools we provide to our field teams and partners are trusted and effective. Responsibilities Design, develop, and maintain scalable and reliable automated test frameworks for UI, API, and performance testing. Write and execute automated test cases to ensure comprehensive test coverage for all developed assets. Integrate automated testing into the CI/CD pipeline to enable continuous delivery and rapid feedback. Work closely with developers and

URGENT HIRING Sales Executive (Female) Promotion Cum Sales Executive New Town Salt Lake Kolkata Recruitment Partner: IDEAL CAREER ZONE A fast-growing AI-Based Astrology Platform is hiring 12 Full-Time Permanent Promotion Cum Sales Executives (Female) for promotional and sales activities at leading shopping malls across Kolkata. About the Company The company offers AI-powered Horoscope, Numerology, and Astrology services through its advanced digital platform. As part of its expansion, it is looking for energetic and customer-friendly female candidates to promote its innovative services. Job Details • Position: Promotion Cum Sales Executive (Female) • Employment Type: Full-Time (Permanent) • Vacancies: 12 • Industry: AI Technology / Astrology Services Job Locations • New Town City Centre II & Axis Mall • Salt Lake City Centre I & Sector V • Kasba Acropolis Mall • South Kolkata South City Mall Note: Locations may change based on business requirements. Working Hours • Shift: 1:00 PM 9:00 PM • Weekly Off: One rotational weekday (Monday Friday) Salary & Benefits • Salary: 12,000 15,000 per month • Attractive Sales Incentives • Performance Bonus • Permanent Employment • Career Growth Opportunities Eligibility • Female Candidates Only • Age: 20 28 Years • Graduate (Any Discipline) • Basic Computer Knowledge • Internet Browsing & Email Handling • Smartphone & Tablet Usage • Bengali & Hindi Required (English Optional) • Good Communication Skills • Presentable Personality • Customer-Friendly & Sales-Oriented Attitude Key Responsibilities • Promote AI-powered Horoscope, Numerology & Astrology services at shopping malls. • Explain products and services to customers. • Assist customers in using the online platform. • Generate subscriptions and achieve sales targets. • Build strong customer relationships. • Represent the company professionally. Apply Now Office Address: 128/12A, Bidhan Sarani, Shyambazar Metro Gate No. 1, Inside Gandhi Market, Sajjy Dham, Kolkata 700004 Search IDE