Customer Performance Lead in Bengaluru

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! AI Platform Engineering Location: Bangalore (Hybrid - in office at least 3 days/week) About the Role We are seeking an experienced and visionary technology leader to lead the development and scaling of our Operational AI platform capabilities. This role will own the strategy, architecture, delivery, and operational excellence of Couchbase AI Cloud Platform capabilities. This is a strategic leadership role at the intersection of distributed systems, cloud-native platforms, and AI. You will lead a large, multi-layered engineering organization responsible for delivering The Operational Data Platform for AI, while partnering closely with Product, Design, SRE, and Go-To-Market teams. Your leadership will directly influence company growth, customer adoption, platform reliability, and Couchbase’s competitive pos

Role Overview You’ll be a strategic HR Business Partner, working closely with leaders to shape how people are hired, developed, motivated, and retained. In this role, you’ll support Customer Support, Customer Success, and Professional Services teams while turning people and organizational insights into clear, practical actions that strengthen performance and culture. You’ll advise leaders on organizational design, coach managers, and use data to identify trends before they become issues. You’ll also be the go-to partner for employee relations in India, helping resolve complex situations with sound judgment, empathy, and a strong understanding of local employment law. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Partner with business leaders as a trusted advisor on organizational effectiveness, workforce planning, and people strategies. Use qualitative and quantitative data to identify trends, inform decisions, and translate analysis into clear priorities and actions. Lead and resolve complex employee relations matters in India, ensuring fair, compliant, and timely outcomes. Design, improve, and deliver programs across performance management, career development, coaching, and recognition to support managers and individual contributors. Drive key HR cycles, including performance, compensation, and talent reviews, within your business area while aligning with global standards and practices. Stay current on HR best practices and regulatory changes, and proactively guide leaders on their implications for teams. These are the essentials you’ll need to get an interview 5+ years of relevant experience as an HR Business Partner or in a similar HR role. Hands-on experience managing employee relations in India, including complex and sensitive cases. Proven ability to partner with and influence stakeholders at all levels, including senior leadership. Track record of managing multiple priorities in a fast-paced environment and delivering complex

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! As a Solutions Architect , you will be the trusted advisor helping our customers unlock the ultimate value of Couchbase. You will work directly with customer engineering teams, blending high-level architectural coaching with hands-on professional service delivery. If you love solving complex, real-world data challenges, designing cutting-edge AI-ready architectures, and guiding enterprise customers from design to production, this role is for you. What You’ll Do (Responsibilities): Lead Customer Engagements: Guide short- to medium-term on-site and remote client engagements. You will lead architecture and use case reviews, sizing, performance tuning, and deployment topology planning to get Couchbase up, running, and optimized. Solve Complex Technical Challenges: Work hand-in-hand with customers t

Executive Escalatons Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process im

Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed) We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficie

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! About Couchbase Couchbase is the Operational Data Platform for AI. Our customers don't run AI in a lab — they run it in production, where agents remember, reason, and act on live operational data. With the Couchbase AI Data Plane, we give those agents one governed layer for memory, context, tool access, and MCP, deployed anywhere from public cloud to Kubernetes to the edge to air-gapped environments. Amadeus, Cisco, Comcast, FICO, PepsiCo, United, Verizon, and Wells Fargo trust us with their data. That means AI security isn't a side topic here. It's adjacent to the product, and it's the environment we operate in every day. The Role We're hiring a Sr. Security Operations Engineer to join Couchbase's global Information Security team as our second dedicated SecOps engineer. We think the interesting work in security

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Senior Product Manager, Search, Indexing and Query Couchbase | Product Organisation | Bangalore, India | Reports to VP of AI Product Management About the Role Couchbase is building the operational data platform for AI. Search, indexing and query are the core of it — how data is found, filtered, ranked and returned is what determines whether an application, or an agent, can actually use the data underneath. We are hiring a Senior Product Manager to own that surface area across Capella and Couchbase Enterprise: the SQL++ query experience, secondary indexing, full-text search, and vector and hybrid search. This is a hands-on individual contributor role for someone who wants to do the work at the Senior level — write the PRFAQ, sit with the customer, push the tradeoff, ship the capability, and own the outcome after

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the high-growth FlashBlade team as a foundational engineering leader building our next-generation, scale-out all-flash file and object storage platform. In this role, you will architect, design, and deliver high-performance distributed systems optimized for modern, data-intensive workloads like AI, log analytics, and cluster computing. You will own critical technological roadmaps end-to-end, directly influencing our core architecture while mentoring top-tier talent. Partnering closely with Product Management, System Validation, and Customer Support, your mission is to drive scalable innovation that redefines enterprise data storage and delivers six-nines reliability to our global customers. WHAT YOU'LL DO Drive End-to-End System Architecture: Lead the architectural evolution and end-to-end delivery of high-performance, resilient storage systems from initial design concepts to high-quality shipped products. Optimize for Modern Data Workloads: Design and implement robust algorithms and concurrent platform solutions engineered for modern data pipelines, AI infrastructure, distributed computing, and enterprise analytics. Resolve Complex System Engineering Challenges: Apply deep root-cause analysis and system-level insight to solve multi-threaded, high-concurrency performance and reliability issues across Linux platform internals. Cross-Functional Ownership & Leadership: Collaborate across product management,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the high-growth FlashBlade team as a foundational engineering leader building our next-generation, scale-out all-flash file and object storage platform. In this role, you will architect, design, and deliver high-performance distributed systems optimized for modern, data-intensive workloads like AI, log analytics, and cluster computing. You will own critical technological roadmaps end-to-end, directly influencing our core architecture while mentoring top-tier talent. Partnering closely with Product Management, System Validation, and Customer Support, your mission is to drive scalable innovation that redefines enterprise data storage and delivers six-nines reliability to our global customers. WHAT YOU'LL DO Drive End-to-End System Architecture: Lead the architectural evolution and end-to-end delivery of high-performance, resilient storage systems from initial design concepts to high-quality shipped products. Optimize for Modern Data Workloads: Design and implement robust algorithms and concurrent platform solutions engineered for modern data pipelines, AI infrastructure, distributed computing, and enterprise analytics. Resolve Complex System Engineering Challenges: Apply deep root-cause analysis and system-level insight to solve multi-threaded, high-concurrency performance and reliability issues across Linux platform internals. Cross-Functional Ownership & Leadership: Collaborate across product management,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the high-growth FlashBlade team as a foundational engineering leader building our next-generation, scale-out all-flash file and object storage platform. In this role, you will architect, design, and deliver high-performance distributed systems optimized for modern, data-intensive workloads like AI, log analytics, and cluster computing. You will own critical technological roadmaps end-to-end, directly influencing our core architecture while mentoring top-tier talent. Partnering closely with Product Management, System Validation, and Customer Support, your mission is to drive scalable innovation that redefines enterprise data storage and delivers six-nines reliability to our global customers. WHAT YOU'LL DO Drive End-to-End System Architecture: Lead the architectural evolution and end-to-end delivery of high-performance, resilient storage systems from initial design concepts to high-quality shipped products. Optimize for Modern Data Workloads: Design and implement robust algorithms and concurrent platform solutions engineered for modern data pipelines, AI infrastructure, distributed computing, and enterprise analytics. Resolve Complex System Engineering Challenges: Apply deep root-cause analysis and system-level insight to solve multi-threaded, high-concurrency performance and reliability issues across Linux platform internals. Cross-Functional Ownership & Leadership: Collaborate across product management,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the high-growth FlashBlade team as a foundational engineering leader building our next-generation, scale-out all-flash file and object storage platform. In this role, you will architect, design, and deliver high-performance distributed systems optimized for modern, data-intensive workloads like AI, log analytics, and cluster computing. You will own critical technological roadmaps end-to-end, directly influencing our core architecture while mentoring top-tier talent. Partnering closely with Product Management, System Validation, and Customer Support, your mission is to drive scalable innovation that redefines enterprise data storage and delivers six-nines reliability to our global customers. WHAT YOU'LL DO Drive End-to-End System Architecture: Lead the architectural evolution and end-to-end delivery of high-performance, resilient storage systems from initial design concepts to high-quality shipped products. Optimize for Modern Data Workloads: Design and implement robust algorithms and concurrent platform solutions engineered for modern data pipelines, AI infrastructure, distributed computing, and enterprise analytics. Resolve Complex System Engineering Challenges: Apply deep root-cause analysis and system-level insight to solve multi-threaded, high-concurrency performance and reliability issues across Linux platform internals. Cross-Functional Ownership & Leadership: Collaborate across product management,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the high-growth FlashBlade team as a foundational engineering leader building our next-generation, scale-out all-flash file and object storage platform. In this role, you will architect, design, and deliver high-performance distributed systems optimized for modern, data-intensive workloads like AI, log analytics, and cluster computing. You will own critical technological roadmaps end-to-end, directly influencing our core architecture while mentoring top-tier talent. Partnering closely with Product Management, System Validation, and Customer Support, your mission is to drive scalable innovation that redefines enterprise data storage and delivers six-nines reliability to our global customers. WHAT YOU'LL DO Drive End-to-End System Architecture: Lead the architectural evolution and end-to-end delivery of high-performance, resilient storage systems from initial design concepts to high-quality shipped products. Optimize for Modern Data Workloads: Design and implement robust algorithms and concurrent platform solutions engineered for modern data pipelines, AI infrastructure, distributed computing, and enterprise analytics. Resolve Complex System Engineering Challenges: Apply deep root-cause analysis and system-level insight to solve multi-threaded, high-concurrency performance and reliability issues across Linux platform internals. Cross-Functional Ownership & Leadership: Collaborate across product management,

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the mission-critical quality strategy for the industry’s most innovative, high-performance storage array platform. In this pivotal engineering leadership role, you will scale systems testing, feature interoperability, and test automation to ensure zero-downtime resilience for global enterprise applications. Partnering directly with cross-functional development, support, and escalation engineering teams, you will champion a customer-first quality model across physical hardware and cloud-native environments (Cloud Block Store, CloudSnap). This position elevates product reliability and shapes how cutting-edge software resilience is delivered at scale. WHAT YOU'LL DO Define & Execute Quality Strategy: Ownership of end-to-end system test designs, focusing on feature interoperability at scale to guarantee zero-downtime performance across enterprise and cloud environments. Build High-Impact Automation & Tooling: Design and deploy automated test workflows and triage tooling to accelerate defect detection, drastically reducing execution friction across thousands of automated test suites. Real-World Customer Simulation: Replicate complex customer deployment architectures and enterprise application workflows to validate real-world resilience, fault tolerance, and resilience against failure domains. Root-Cause Resolution & Continuous Improvement: Partner directly with escalation and support teams to reproduc