Despatch in Chennai

Key Responsibilities Front Office Management Manage the reception desk and ensure smooth front office operations. Welcome and assist visitors clients candidates and guests in a professional manner. Maintain visitor records and issue visitor passes as per company security procedures. Coordinate meeting room bookings and ensure meeting rooms are ready for use. Handle incoming and outgoing calls emails and correspondence. Administrative Support Support regional administration activities and office operations. Coordinate courier postal and document dispatch activities. Maintain office records registers and administrative documentation. Assist in arranging travel accommodation and transportation for visitors and employees as required. Support employee onboarding activities and joining formalities. Vendor & Facility Coordination Coordinate with housekeeping security maintenance and other facility service providers. Raise service requests and track completion of facility-related issues. Support vendor management activities and maintain service records. Monitor availability of office supplies and coordinate procurement requirements. Employee & Guest Support Assist employees with general administrative queries. Coordinate guest visits hotel reservations and transportation arrangements. Ensure a positive employee and visitor experience at the office. Support the organization of employee engagement activities celebrations and corporate events. Compliance & Documentation Ensure adherence to company policies security protocols and visitor management procedures. Maintain confidentiality of company and employee information. Prepare periodic administrative reports and dashboards as required. Support audits by maintaining relevant records and documentation. Address: No 6A, Centennial Square, Dr.Ambedkar Road, Kodambakkam, Chennai - 600024. Facility: TN Admin Qualification: Graduate Experience: 1 - 2 years Preferred Gender: FEMALE Sourc

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading. Responsibilities: · Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy. · Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues. · Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs. · Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements. · Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap. · Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders. Requirements: · 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment. · Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem. · Advanced Technical Exposure: Direct experie