Digital Merchandising Specialist in India

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a versatile marketing leader to manage our marketing engagement across India. As our first local marketing person in the region, you will design and execute a comprehensive GTM strategy that accounts for the diversity of the Indian landscape. You will be responsible for identifying high-growth clusters, navigating complex regulatory environments, and building a unified voice that resonates across multiple borders. Your work spans social, influencers, partner and event marketing. You will be a fulcrum of all the region's outbound activity. You Will: Holistic Regional Strategy: Design a scalable marketing framework that can be adapted for Tier 1 markets (high volume) and Tier 2/3 markets (high growth). Agile GTM Execution: Lead product launches across the region, prioritizing markets based on data, barrier to entry, and product-market fit. Cross-Border Community & Influencer Growth: Leverage the region’s high social media penetration to build a loyal community through influencer partnerships and localized social channels (WhatsApp, Instagram, TikTok). Policy & Comms Collaboration: Work closely with legal and policy teams to navigate the varied regulatory lan

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes. You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics. Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment. Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift. Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes. Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites. Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams. You Have: 3-5 years of e

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. Recruit, hire, and lead a specialized team for escalation and i

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Specialist on the Proactive Moderation Operations team, you will carry out the day-to-day work of our proactive human moderation efforts. You will own multiple moderation cases at a time, taking each from ticket creation through moderation, QA, and golden labeling. You will build deep expertise in our proactive moderation tooling and processes, apply rapid and accurate labels to user-generated content, and help interpret grey-area policies and detect and moderate new abuse trends. Acting as an expert judge on every case you handle, you will weigh tradeoffs between false positive rates, speed, and urgency, and surface bugs, feature limitations, and feature requests that help improve overall operations. You will report to the Lead, Proactive Moderation Operations. The role is based out of our Gurugram, India office and follows a rotational on-call work schedule. You Will: Manage multiple moderation cases at once and own each one end to end, including creating moderation tickets, moderating those tickets, conducting QA, golden labeling, reporting on the latest trends and data, and more Shift fluidly between different policy violation areas as priorities and abuse trends change Stay curren

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You Will: Coordinate a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators! The Moderation Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalation process, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional data sets of trustworthy labels so that Roblox safety policy can be developed effectively. Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support. This role will report to the Moderation Product Support team manager. You will: Act as Policy SME and own high-visibility safety escalations end-to-end, analyzing and assessing cont

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders. Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed. YOU WILL Administer and configure applications – including Zendesk, Absorb, Jira,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. What You’ll Do Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. You won't just complete ticke

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role can be based in Delhi, Mumbai, or Bangalore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Key Responsibilities:- -Assist in gathering basic business requirements for Telco services. -Support documentation of functional specifications and user stories. -Learn and contribute to the product lifecycle of assigned services. -Monitor performance and health of live Telco services. -Assist in initial investigation of operational issues and incidents. -Support creation and maintenance of operational documentation. -Learn and utilize service monitoring tools and platforms. -Participate in testing of new service features or deployments. -Contribute to routine daily operations tasks. -Collaborate with cross-functional teams (Engineering, QA, Support). -Develop understanding of Telco protocols and service delivery. -Enhance skills in data analysis, reporting, and troubleshooting. Qualification Required:- - B.E. Electronics & Telecommunications graduate. - 2–5+ years of exp

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Key Responsibilities:- -Assist in gathering basic business requirements for Telco services. -Support documentation of functional specifications and user stories. -Learn and contribute to the product lifecycle of assigned services. -Monitor performance and health of live Telco services. -Assist in initial investigation of operational issues and incidents. -Support creation and maintenance of operational documentation. -Learn and utilize service monitoring tools and platforms. -Participate in testing of new service features or deployments. -Contribute to routine daily operations tasks. -Collaborate with cross-functional teams (Engineering, QA, Support). -Develop understanding of Telco protocols and service delivery. -Enhance skills in data analysis, reporting, and troubleshooting. Qualification Required:- - Fresher B.E. Electronics & Telecommunications graduate. - 6–12+ yea

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles

Pre-sales Manager, Inference and Agentic AI - Paytm Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Pre-Sales Manager | Paytm AI Key Responsibilities 🔹 Partner with Enterprise Sales teams to understand client requirements and map them to Paytm AI solutions. 🔹 Conduct discovery sessions, identify business challenges, and create solution recommendations. 🔹 Deliver customized product demos, solution walkthroughs, and Proof of Concepts (POCs) for enterprise clients. 🔹 Act as a technical advisor, addressing product, integration, architecture, and implementation-related queries. 🔹 Create solution documents, proposal inputs, RFP responses, technical FAQs, and sales enablement assets. 🔹 Collaborate with Product, Engineering, Onboarding, and Business teams to ensure seamless solution delivery. 🔹 Capture client feedback and provide insights to improve product capabilities and customer experience. 🔹 Support enterprise deal closures through strong solutioning, stakeholder management, and technical consulting. Ideal Candidate ✔ 3–6 years of experience in Pre-Sales, Solution Consulting, Solutions Engineering, Product Consulting, or Enterprise Technology roles. ✔ Strong understanding of APIs, integrations, SaaS platforms, enterprise applications, and solut