Escalation Management Director in India

Job Title: E-commerce Executive Location: Diggi Malpura Road, Jaipur, Rajasthan Department: E-commerce Operations Experience Required: 1 3 years (Marketplace handling experience preferred) Role Overview We are looking for a detail-oriented and proactive E-commerce Executive to manage daily operations on online marketplaces such as Myntra, Ajio, Amazon, and others. The candidate will be responsible for updating pricing/discounts, managing catalogue uploads, coordinating with marketplace teams, and maintaining reports in Excel. Key Responsibilities • Manage product listings, catalogue uploads, and content updates on marketplaces (Myntra, Ajio, Amazon, etc.) • Update discounts, pricing changes, promotional offers, and campaign setups as per business requirements. • Coordinate with marketplace category managers for day-to-day operations, campaign approvals, and escalations. • Track and reconcile orders, returns, payments, and commissions charged by marketplaces. • Prepare daily/weekly reports sales, inventory, returns, and performance analytics using Excel. • Ensure inventory accuracy and smooth order flow (from listing to dispatch). • Perform competition analysis and maintain pricing competitiveness. • Work closely with operations, dispatch, and finance teams for order fulfilment and reporting. Required Skills • Strong Excel skills (VLOOKUP, Pivot Table, basic formulas). • Understanding of online selling platforms and marketplace dashboards (Myntra Partner Portal, etc.). • Good communication and coordination skills. • Analytical mindset and attention to detail. • Ability to work independently and manage multiple marketplaces simultaneously. Qualification • Graduate in any field (Commerce / Management preferred). • Experience in e-commerce marketplace handling is a strong advantage. Why Work with Us • Fast-growing fashion brand with strong marketplace presence. • Exposure to Myntra, Ajio, and other top e-commerce platforms. • Opportunity to grow into Marketplace Ma

Job Title: E-commerce Executive Location: Noida Sector 10 Department: E-commerce Operations Experience Required: 1 3 years with Flipkart, Amazon aid campaign (Marketplace handling experience preferred) Role Overview We are looking for a detail-oriented and proactive E-commerce Executive to manage daily operations on online marketplaces such as Flipkart, Amazon, Meesho and others. The candidate will be responsible for updating pricing/discounts, managing catalogue uploads, coordinating with marketplace teams, and maintaining reports in Excel. Key Responsibilities • Manage product listings, catalogue uploads, and content updates on marketplaces (Flipkart, Amazon, Meesho, etc.) • Update discounts, pricing changes, promotional offers, and campaign setups as per business requirements. • Coordinate with marketplace category managers for day-to-day operations, campaign approvals, and escalations. • Track and reconcile orders, returns, payments, and commissions charged by marketplaces. • Prepare daily/weekly reports sales, inventory, returns, and performance analytics using Excel. • Ensure inventory accuracy and smooth order flow (from listing to dispatch). • Perform competition analysis and maintain pricing competitiveness. • Work closely with operations, dispatch, and finance teams for order fulfilment and reporting. Required Skills • Strong Excel skills (VLOOKUP, Pivot Table, basic formulas). • Understanding of online selling platforms and marketplace dashboards (Myntra Partner Portal, etc.). • Good communication and coordination skills. • Analytical mindset and attention to detail. • Ability to work independently and manage multiple marketplaces simultaneously. Qualification • Graduate in any field (Commerce / Management preferred). • Experience in e-commerce marketplace handling is a strong advantage. Why Work with Us • Fast-growing Party Product Manufacturing brand with strong marketplace presence. • Exposure to Flipkart, Amazon and other top e-commerce platform

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

Role Overview The Buyer – Admin & HR Procurement will support end-to-end sourcing and procurement activities related to Administrative, Facility Management, Lease Rental, and HR requirements. The role involves vendor identification and coordination, commercial negotiations, lease management, PR-to-PO processing, cost comparison analysis, contract administration, and ensuring timely availability of services and materials in compliance with company procurement policies. This position requires strong coordination skills, attention to detail, analytical ability, negotiation capability, and a service-oriented mindset. Key Responsibilities Admin-Related Procurement - Manage procurement of office supplies, stationery, and pantry items - Coordinate facility management services including housekeeping, security, pest control, and other facility-related services - Procure office equipment such as printers, furniture, workstations, and related accessories - Support Annual Maintenance Contract (AMC) tracking and renewals - Coordinate arrangements for corporate events and employee engagement activities - Facilitate travel and accommodation bookings as per company policy - Ensure timely processing of Purchase Requisitions (PR) to Purchase Orders (PO) - Maintain vendor database and vendor performance records - Conduct cost comparisons and negotiate within defined authority limits Lease Rental Management - Manage procurement support for office, branch, warehouse, fleet hub, and other leased premises - Coordinate with Business, Admin, Finance, and Legal teams for new lease acquisitions, renewals, amendments, and lease closures - Support commercial negotiations with landlords, property owners, and real estate consultants to achieve competitive commercial terms - Review lease proposals and ensure compliance with company procurement policies and approval workflows - Coordinate execution of lease agreements and maintain trackers for lease expiry, renewals, rent escalations, security depo

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role As part of the broader Addepar Data Management & Quality organization, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support team sits at the nexus of Addepar's activity and requires daily communications with clients, data providers, and other personnel across the company. Important : This role requires for you to be in office 3 days per week in Pune. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Address client inquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs. Manage and complete requests from internal Data teams that require client outreach and/or action to resolve data verification issues. Investigate client reported bugs and data processing issues, and triage with Engineering & Product when needed. Partner with Account Managers, Solutions Architects, and other members of GTM to drive alignment on data related escalations and ensure positive outcomes for clients.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Facilitate a quarterly Executive Business Review to review goals, progress and opportunities Understand white-space and work to identify and/or develop upsell opportunities Advocate customer needs/issues cross-departmentally Manage account escalations Advocate internally for customer needs and connect on prio

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles

About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 4–10 years of exper

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell a

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service. What you'll be doing: Define and maintain M365 service-management processes and standards. Govern Kyndryl process adherence, SLAs and service quality. Own service reporting, reviews and continuous improvement. Drive problem management and root-cause elimination. Support audits, compliance and governance. Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management. Govern operational SLAs and KPIs and drive partner service improvement. Manage operational escalations and ensure low-risk, well-controlled change. What you'll need: Service management and process design for M365. ITIL and continual-service-improvement practice. Vendor governance and SLA reporting. Data analysis and reporting. Stakeholder management. Proven experience leading operational teams for the relevant platforms. ITIL / service-management experience and a vendor-coordination track record. Relevant

Role: VPN Engineer Location: Gurgaon Graviton is a privately funded quantitative trading firm striving for excellence in financial markets' research. We are seeking a Network Engineer for our team in Gurgaon. Graviton trades across a multitude of asset classes and trading venues using a gamut of concepts and techniques ranging from time series analysis, filtering, classification, stochastic models, pattern recognition to statistical inference analysing terabytes of data to come up with ideas to identify pricing anomalies in financial markets. Responsibilities Manage and support corporate network infrastructure across multiple locations, including routers, firewalls, switches, wireless access points, VPN gateways, Internet links, and LAN/WAN connectivity. Configure and troubleshoot VPN technologies such as IPsec, SSL VPN, site-to-site VPN, remote-access VPN, WireGuard, OpenVPN, and FortiClient/FortiGate VPN, including issues related to authentication, tunnels, routing, DNS, packet loss, performance, split tunnelling, and firewall policies. Manage secure connectivity between offices, data centres, cloud environments, and remote users. Configure and maintain office LAN infrastructure, including VLANs, trunk/access ports, inter-VLAN routing, DHCP, DNS, NAT, ACLs, static routing, BGP, and OSPF where required. Manage multiple ISP connections, including primary and backup Internet links, automatic failover, and monitoring of utilization, latency, jitter, packet loss, and link availability. Coordinate with ISPs and telecom providers for new circuits, link failures, bandwidth upgrades, routing issues, packet-loss investigations, and service escalations. Manage firewall policies, NAT rules, VPN policies, network objects, and routing, while regularly reviewing and removing unnecessary access. Implement network segmentation across user, server, management, guest, and other business networks, while maintaining secure administrative access to network equip

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Payments Risk Analyst II As a Payments Risk Analyst II on the Risk & Fraud team within the Consumer & Business group, you'll own the identification and mitigation of payments fraud across Coinbase's fiat payment rails, including ACH, wire, and card transactions. This team protects millions of customers and billions in transaction volume from chargebacks, unauthorized deposits, and account takeover schemes. You'll investigate escalated fraud cases, analyze risk patterns across multiple channels, and partner cross-functionally to strengthen detection systems across one of crypto's highest-volume retail platforms. What you'll do: Own end-to-end investigation and resolution of escalated payments fraud cases, including chargebacks, ACH returns, wire disputes, and account takeovers, across phone, messaging, and email channels. Analyze fraud trends and patterns across payment activities, synthesizing data into actionable recommendations that improve detection logic and reduce loss exposure. Handle premium and high-complexity customer cases, including CB1, HNWI, and executive escalations, using judgment to make risk decisions and coordinating with stakeholders to resolve issues. Partner cross-functionally with Product, Data Science, Risk ML, and Engineering to develop and iterate on risk management strategies, rule logic, and fraud prevention processes. Identify work

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. Creators are the engine of Roblox. When something breaks for them, whether it is a broken publish flow, a payout that didn't land, an asset that won't upload, how quickly and how well we resolve it directly shapes whether they keep building with us. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Senior Product Support Specialist on our Safety Ops Team, you’ll own the hardest escalations end to end, drive root cause analysis with engineering and product partners, and then close the loop by turning what you learn into support content that scales for both our human agents and our automated support experiences. Additionally, you will serve as a product expert working closely with the Product Support Management team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You'

About the Job: As the Associate Collections Specialist, you will ensure that invoices are accepted by the customers, invoice disputes are resolved in a timely manner, payments are received on time, and be responsible for cash applications and reconciliations. You will have excellent attention to detail, solve problems, and be able to organize and prioritize multiple tasks. Responsibilities: Collections Manage an assigned book of customer accounts, monitoring aging reports and proactively following up on past-due invoices via phone and email. Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk or complex accounts as needed. Build and maintain a track record of improving collections performance, including reducing days sales outstanding (DSO) and aged receivables. Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery with a positive customer experience. Cash Application & Reconciliation Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and accounts in NetSuite. Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are accurately reflected. Research and resolve unapplied cash, short payments, and payment discrepancies in a timely manner. Customer Issue Resolution Serve as the primary point of contact for assigned customers on billing and payment questions, working to resolve disputes and discrepancies efficiently. Partner with Sales, Customer Success, and Billing teams to investigate and resolve issues affecting timely payment. Work with AWS Support to resolve AWS Billing issues Maintain clear, accurate, and up-to-date records of collection activity, customer communications, and account status. Reporting & Process Improvement Prepare regular aging and collections status reports for management. Identify recurring issues or bottlenecks in the collections process and recommend improvements. Supp

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Escalation Manager, Weekend Global Coverage, you will serve as the crucial command lead safeguarding customer trust during high-stakes, critical events across AMER, APJ, and EMEA . Operating within our global follow-the-sun coverage model, you are the decisive voice when a Sev1 or critical customer event occurs, rapidly uniting engineering, support, and executive leadership to stabilize complex enterprise scenarios. This high-impact role sets the standard for weekend operational excellence, turning chaotic technical crises into clear, swift paths to resolution and ensuring seamless cross-regional transitions . WHAT YOU'LL DO Command Critical Escalations: Serve as the accountable incident commander for major customer escalations (CIEs/Sev1s) during the weekend US coverage window, establishing clear decision rights, working cadences, and swift mitigation strategies . Unify Cross-Functional Teams: Mobilize and align Support, Escalations Engineering, Service Delivery, and Account teams to ensure technical responders have immediate context and unblocked paths to restore customer environments . Lead Executive & Customer Communications: Translate fast-moving, complex technical diagnostic details into precise, highly coherent updates for executive leadership and global enterprise customers, keeping stakeholders continuously aligned . Drive Global Follow-the-Sun Handovers: Execute complete, high-quality shift ha