Escalation Manager in Bengaluru

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Escalation Manager, Weekend Global Coverage, you will serve as the crucial command lead safeguarding customer trust during high-stakes, critical events across AMER, APJ, and EMEA . Operating within our global follow-the-sun coverage model, you are the decisive voice when a Sev1 or critical customer event occurs, rapidly uniting engineering, support, and executive leadership to stabilize complex enterprise scenarios. This high-impact role sets the standard for weekend operational excellence, turning chaotic technical crises into clear, swift paths to resolution and ensuring seamless cross-regional transitions . WHAT YOU'LL DO Command Critical Escalations: Serve as the accountable incident commander for major customer escalations (CIEs/Sev1s) during the weekend US coverage window, establishing clear decision rights, working cadences, and swift mitigation strategies . Unify Cross-Functional Teams: Mobilize and align Support, Escalations Engineering, Service Delivery, and Account teams to ensure technical responders have immediate context and unblocked paths to restore customer environments . Lead Executive & Customer Communications: Translate fast-moving, complex technical diagnostic details into precise, highly coherent updates for executive leadership and global enterprise customers, keeping stakeholders continuously aligned . Drive Global Follow-the-Sun Handovers: Execute complete, high-quality shift ha

About AiDASH AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com. The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role AiDASH is looking for a high-agency Program Manager to help scale our AI Data Ops function: the team responsible for sourcing, processing, and annotating the satellite and remote sensing imagery that powers our AI/ML models. This role is a new addition to the leadership team, created specifically to bring an automation-first, numbers-backed, process-driven operating model to how Ops runs . This role is designed to reduce operational complexity over time, not to manage individual queues or projects indefinitely. You will sit at the intersection of strategy, operations, vendor management, and data science delivery, helping AI Data Ops evolve from a fast-scaling function into a well-designed, repeatable operating system. You will need to zoom in to solve real problems on the ground — a stuck vendor SLA, a high priority escalation, a broken handoff — and z

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the quality strategy for our innovative enterprise storage platform, ensuring zero-downtime resilience across physical hardware and cloud environments like Cloud Block Store and CloudSnap. In this engineering leadership role, you will scale systems testing, feature interoperability, and test automation for mission-critical global applications. Partnering directly with cross-functional development, support, and escalation teams, you will champion a customer-first quality model. This position elevates overall product reliability while shaping how cutting-edge software resilience is delivered at scale. WHAT YOU'LL DO Define & Execute Quality Strategy: Own end-to-end system test designs with a focus on large-scale feature interoperability to guarantee zero-downtime performance across enterprise and cloud environments. Build High-Impact Automation & Tooling: Design and deploy automated test workflows and triage tooling to accelerate defect detection, drastically reducing execution friction across thousands of automated test suites. Simulate Real-World Customer Workflows: Replicate complex customer deployment architectures to validate real-world fault tolerance and overall resilience against failure domains. Drive Root-Cause Resolution: Partner directly with escalation and support engineering teams to analyze and resolve complex defects, utilizing customer feedback loops to eliminate quality gaps. Lead Agi

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the mission-critical quality strategy for the industry’s most innovative, high-performance storage array platform. In this pivotal engineering leadership role, you will scale systems testing, feature interoperability, and test automation to ensure zero-downtime resilience for global enterprise applications. Partnering directly with cross-functional development, support, and escalation engineering teams, you will champion a customer-first quality model across physical hardware and cloud-native environments (Cloud Block Store, CloudSnap). This position elevates product reliability and shapes how cutting-edge software resilience is delivered at scale. WHAT YOU'LL DO Define & Execute Quality Strategy: Ownership of end-to-end system test designs, focusing on feature interoperability at scale to guarantee zero-downtime performance across enterprise and cloud environments. Build High-Impact Automation & Tooling: Design and deploy automated test workflows and triage tooling to accelerate defect detection, drastically reducing execution friction across thousands of automated test suites. Real-World Customer Simulation: Replicate complex customer deployment architectures and enterprise application workflows to validate real-world resilience, fault tolerance, and resilience against failure domains. Root-Cause Resolution & Continuous Improvement: Partner directly with escalation and support teams to reproduc

Roles & Responsibilities:- Planning Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is well understood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program. Execution Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders.(Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and processes. Maintains the KPI Metrics @ division and Program Level. Closure Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the key tenets of the project are met or not. Transfer of Deliverable s to customer and support functions. Desired Skills and Experience:- 6-8 years of technical program management experience. Deep hands-on technical expertise & systems knowledge. Excellent understanding ofprocessing platforms and queues Must have exposure to leading product development within a high growth environment Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep&nbsp

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments. WHAT YOU'LL DO Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling. Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs. Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions. Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations. WHAT YOU B

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Manager On Duty within Everpure’s Global Technical Support organization, you will serve as the critical mission commander orchestrating real-time resolution for enterprise-level operational incidents. Acting as the ultimate bridge between global customers, account management teams, and internal engineering resources, your goal is to safeguard business continuity and de-escalate high-priority customer emergencies. You will drive operational stability across shift handoffs, direct cross-functional resource allocation during active incidents, and champion systemic improvements across the customer experience landscape. WHAT YOU'LL DO Lead Live Crisis & Incident Escalations: Direct real-time triage, cross-functional resource allocation, and technical alignment between engineering, customer support, and sales leadership during critical incident escalations to accelerate resolution times for high-value accounts. Bridge Global Shift Hand-offs: Coordinate continuous 24/7 engagement models across international time zones with fellow Managers On Duty, ensuring seamless tracking, transfer, and execution of commitments for critical customer accounts. Drive Root Cause & Accountability Commitments: Oversee post-escalation deliverables—including technical root cause analyses (RCA) and executive follow-up meetings—to restore operational confidence and reinforce long-term partner trust. Transform Trend Insights into Op

About the Role The Senior Engagement Manager will play a strategic leadership role within the BCS Pharma Group, driving growth, delivery excellence, and capability building across pharmaceutical and life sciences engagements. This role combines client leadership, solutioning, practice development, and program ownership to help scale the pharma consulting and analytics practice. The ideal candidate will act as a trusted advisor (beyond expert -only) to clients, lead high-impact engagements, contribute to pre-sales and proposal development, and build reusable assets, solutions, and thought leadership for the organization. Key Responsibilities Client Engagement & Delivery Leadership Lead end-to-end program delivery across multiple pharma accounts and workstreams Own project planning, delivery governance, execution tracking, and risk management Define timelines, delivery milestones, resource planning, stakeholder communication plan and change management strategies for delivered solution adoption within Client Org Manage senior client stakeholders and build long-term relationships Ensure successful delivery outcomes with high client satisfaction and business impact Drive program governance, issue resolution, and escalation management Team Leadership Manage and mentor engagement managers, analysts, consultants, and cross-functional teams Drive team performance, accountability, collaboration, and professional development Foster a high-performance and learning-oriented culture within the pharma group Pharma Practice & Capability Building Build and strengthen the pharma industry practice as a SME Develop reusable solutions, accelerators, frameworks, and best practices for pharma engagements Create case studies, capability decks, thought leadership content, and internal knowledge assets Conduct domain trainings and mentor teams on p

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. With the Okta's Auth0 organization’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering. What you’ll be doing Executes operational work including updating/patching and maintaining the Engineering Service Desk queue Responsible for ensuring team requests are triaged and/or actioned in a timely manner Monitors Platform health and take steps to alleviate issues related to deployment and operations Assist with capacity, performance and scalability testing where required Escalation point for Platform issues from customer support teams Execute runbooks and update processes as required Interface with the SRE team to report core issues, required improvements and new feature requests What you’ll bring to the role General platform infrastructure knowledge, including high availability / l

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or are strategically valuable to Jamf. The ESE demonstrates proficiency in concepts and practices involving device management and security. The ESE works closely with the Enterprise Customer Success Manager to ensure a successful deployment. The ESE is responsible for supporting and troubleshooting issues with the installation, performance, and integration of Jamf products and supporting technologies. The ESE serves as a point of contact for all technical inquiries and escalations. This role is hybrid in India . We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week. What you can expect to do in this role: Serve as the primary point of contact for Premium Support customers experiencing technical issues. Handle customer inquiries related to product performance, configurations, custom setups, and integrations. Diagnose and resolve issues across the full suite of Jamf and periphery products. Use logs, debugging tools, and root cause ana

About Sigmoid Sigmoid Analytics is a leading Data solutions company backed by Sequoia Capital. We offer best-in-class end-to-end data value chain capabilities spanning Data Science, Data Engineering, and Data Ops. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team-first mindset. You'll work with teams that push the boundaries of what-is-possible and build solutions that energize and inspire. Offices: New York | Dallas | San Francisco | Lima | Bengaluru The below role is for our Bengaluru office. Role: Associate Director - Delivery About the Role You will lead delivery for large-scale Data Engineering programs, working closely with clients to architect and drive execution of modern data platforms - data pipelines, cloud migrations, lakehouse implementations, and real-time data processing solutions. You will own end-to-end delivery governance across multiple engagements, act as a senior escalation point for clients, and provide technical and delivery leadership to teams building enterprise-grade data engineering solutions. If you enjoy operating at the intersection of technical depth in Data Engineering and delivery leadership, we would like to talk to you. Required Skills & Competencies 15-18 years of experience in Project Delivery, Client Engagement, or Data Engineering Delivery Management, with a significant portion focused on Data Engineering programs. Strong hands-on exposure to Data Engineering tools and technologies, including cloud data platforms Proven experience in Analytics/Consulting/IT Services, managing complex Data Engineering project execution, architecture reviews, and governance. Exposure to US/Global clients, with experience handling client escalations. Ability to manage multiple Data Engineering project teams and pods, mentor Delivery/Engineering Managers and technical leads, and drive engineering process improveme

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role: Staff NOC Analyst (5 - 8 years) Location: Bangalore (24/7 Shift Environment) Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise. Key Responsibilities Monitoring & Incident Management Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring Perform real-time alert triage, validation, and troubleshooting to restore services quickly Act as the first responder for incidents , ensuring minimal downtime and impact Identify false positives and reduce alert noise through analysis and tuning Incident Handling & Escalation Own and manage high-priority incidents (P1/P2), including: Driving incident bridges Coordinating with cross-functional

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking