Help Desk Support Specialist in India

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . We are looking for a Senior Full Stack Engineer to build and evolve our platform using .NET, React, and SQL Server-based systems. You will work across services, APIs, and front-end systems with a focus on scalability, reliability, and maintainability. You will operate within a globally distributed Agile team (Scrum and ShapeUp), where engineers own delivery, from design through deployment, while collaboratin

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . Network Operations Engineer About the Role We're looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. You'll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so you'll be part of a rotation that ensures alerts never go u

Role Overview Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. These are the essentials you’ll need to get an interview 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. Experience translating audit, risk, compliance, or business questi

We are looking for a talented Senior System Software Engineer to help build NVIDIA Halos, our full-stack safety critical platform for physical AI: autonomous vehicles, humanoids, industrial robots, and intelligent machines that sense, decide, and act in the real world. This role is equally grounded in ISO 26262 functional safety engineering and embedded systems, rich operating systems, virtualization, accelerated computing. If you have a good understanding of System Software development on Real Time OS (RTOS), ARM architecture, Virtualization, and experience with ISO 26262 safety lifecycle, we want to hear from you! We are a leading artificial intelligence computing company and are paving the way with innovations in gaming, visualization, supercomputing, and autonomous vehicle and robotics safety platforms. NVIDIA gives automakers, tier-1 suppliers, automotive research institutions, and startups the power and flexibility to develop and deploy breakthrough artificial intelligence systems for autonomous vehicles. Our unified computing architecture makes it possible to train deep neural networks in the data center on the NVIDIA DGX™, and then seamlessly run them on NVIDIA's Halos platform inside the vehicle. Leading vehicle manufacturers, tier 1 suppliers, mapping and simulation companies, software and sensor providers, and startups around the world are developing on the NVIDIA Halos® platform to deliver the best solutions for the new world of mobility. As a System Software Engineer, you will get an opportunity to work on high-performance NVIDIA edge AI platforms running complex mixed-criticality software stacks across QNX, Linux, hypervisors, safety partitions, accelerators, and real-time AI workloads, and work alongside industry experts in diverse teams and projects. <

Customer care and customer service are both processes that help customers with a product or service, but customer care focuses more on building an emotional connection with the customer: Customer care Involves building an emotional connection with customers and ensuring that agents solve customer problems while also supporting their emotional needs. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Customer service Involves providing support to customers before, during, and after they purchase a product or service. This may include answering questions, resolving concerns, or troubleshooting problems. Some qualities of good customer service include: Empathy: Understanding another person's emotions and perspective Problem solving: Being able to solve problems Communication: Being able to communicate effectively Active listening: Focusing completely on what another person is saying Promptness: Handling customer concerns in a timely manner Professionalism: Treating customers with respect and representing the company in a good light

Gather customer feedback They gather and analyze customer feedback to help improve products and services. Build relationships They strive to maintain a positive relationship between the customer and the business. Collaborate with other teams They collaborate with other teams, such as technical support, sales, or product development, to resolve customer issues. Coach and train They coach and train their team to be successful agents.

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time. ABOUT THE ROLE As a Senior Inside Sales Executive (International Market) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive. 👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE We are looking for a highly skilled and data-driven Copywriter – SEO & ASO to lead our organic growth efforts across web and mobile. The ideal candidate will own end-to-end SEO and ASO strategy to drive high-intent organic acquisition for our MSME-focused financial products including Fixed Deposits, Insurance/Assurance, Lending, Prepaid Cards, and business banking solutions. Key Responsibilities: Search Engine Optimization (SEO) Build, own, and execute organic acquisition strategy to drive high-quality traffic and conversions from MSME merchants and financial product seekers. Conduct keyword research and competitor analysis across MSME, lending, FD, assurance, and prepaid card segments. Optimize website

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time. ABOUT THE ROLE As a Senior Sales Executive (Fintech / SME Growth) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive. 👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time. ABOUT THE ROLE As a Product Sales Executive (Banking & Payments) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive. 👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected usi

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As part of our Member Engagement Marketing (MEM) department, the Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time. ABOUT THE ROLE As an Sales Executive (International Market) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive. 👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using insights and

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the role: As a Senior Product Analyst ( Member Acquisition Marketing ) , you’ll be responsible for managing insights projects related to member growth & acquisition. As a Product Analyst you’ll be: Presenting insights to stakeholders & senior management, translating analysis into the 'so what?' and identifying possible actions to take as a result Using your SQL/Python expertise to interrogate our data to solve key business problems Focusing on improving performance marketing and growth initiatives by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives Ability to deal with ambiguity & form ambiguous questions into define

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the role: As a Senior Product Analyst ( Member Acquisition Marketing ) , you’ll be responsible for managing insights projects related to member growth & acquisition. As a Product Analyst you’ll be: Presenting insights to stakeholders & senior management, translating analysis into the 'so what?' and identifying possible actions to take as a result Using your SQL/Python expertise to interrogate our data to solve key business problems Focusing on improving performance marketing and growth initiatives by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives Ability to deal with ambiguity & form ambiguous questions into define

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE As the Director – Member Engagement Marketing (India), you will lead the strategy and execution of lifecycle, CRM, and engagement marketing initiatives that directly drive revenue and product adoption for Tide's India Business. You will work at the intersection of product, data, growth, and customer success to ensure every member interaction is personalised, impactful, and revenue-generating — while building and leading a high-performing, on-the-ground India team. You'll bring a test-and-learn, data-driven approach to member marketing, partnering closely with the SVP of Member Engagement Marketing, Product, and Data & Analytics teams to build deep relationships with existing members that increase usage, cross

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Platform Engineering team builds the tools, infrastructure and ‘golden paths’ that let Tide’s engineers ship safely and quickly. We own everything from CI/CD pipelines and developer tooling to Tide’s service catalogue, including the Developer Productivity function, and our mission is to make the right way the easy way for every engineer at Tide — human or AI agent. ABOUT THE ROLE: As Head of Developer Experience, you will report directly to the Director of Platform Engineering and be responsible for how every engineer at Tide builds, tests and ships software. You will: Own the Developer Experience strategy for Tide, setting the vision and roadmap for developer tooling, CI/CD and the internal plat