India Contact Center Professional in India

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. Recruit, hire, and lead a specialized team for escalation and i

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Specialist on the Proactive Moderation Operations team, you will carry out the day-to-day work of our proactive human moderation efforts. You will own multiple moderation cases at a time, taking each from ticket creation through moderation, QA, and golden labeling. You will build deep expertise in our proactive moderation tooling and processes, apply rapid and accurate labels to user-generated content, and help interpret grey-area policies and detect and moderate new abuse trends. Acting as an expert judge on every case you handle, you will weigh tradeoffs between false positive rates, speed, and urgency, and surface bugs, feature limitations, and feature requests that help improve overall operations. You will report to the Lead, Proactive Moderation Operations. The role is based out of our Gurugram, India office and follows a rotational on-call work schedule. You Will: Manage multiple moderation cases at once and own each one end to end, including creating moderation tickets, moderating those tickets, conducting QA, golden labeling, reporting on the latest trends and data, and more Shift fluidly between different policy violation areas as priorities and abuse trends change Stay curren

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You Will: Coordinate a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders. Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed. YOU WILL Administer and configure applications – including Zendesk, Absorb, Jira,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox's Operations organization and transforming our customer experience through our multi-year vision and strategy execution. The team provides support to Roblox's global players, developers, and advertisers. As a Lead, Product Support Ops on our Safety Ops Team, you’ll be mentor and lead the team that is focused on Escalations, Product Reliability, Process Improvement and Design and plays a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. Your team will be responsible for identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. You will be reporting to the Trust & Safety India Operations Manager and leading the Product Support Specialist team, providing coverage across billing, accounts, creator, and adjacent domains. This is a player-coach role, weighted toward leadership. You'll still go deep on the hardest problems and stay close enough to the work to be a genuine execution expert, but your primary leverage is the team, and you'

Datadog is seeking a Field Marketing Manager to support and execute high-impact programs across India. You’ll collaborate with regional Sales and Marketing teams to drive pipeline generation and deliver engaging in-person and virtual event experiences. You will drive regional marketing initiatives, gaining hands-on experience across campaign strategy, execution, and cross-functional alignment. This is an exciting opportunity for a results-driven marketer looking to make an immediate and measurable impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Execute field marketing programs, including Datadog Live events, third-party sponsorships, customer panels, workshops, and executive experiences Drive the customer stories initiative for India, while collaborating with regional and global stakeholders Manage field projects from planning through execution, ensuring on-time, on-brand delivery Own on-site logistics and execution for smaller, high-touch regional events Collaborate with Sales, SDR, Demand Generation, Marketing Ops, Procurement, and other teams to ensure efficient task management and to maximize event engagement Track and analyze program results to evaluate pipeline impact and provide insights to inform future campaigns Who You Are: 5-7 years of experience in B2B marketing, preferably in the technology industry Creative and results-oriented, with a strong passion for customer-centric event experiences Highly organized and able to manage multiple priorities under tight deadlines Independent, detail-oriented, and comfortable taking initiative Collaborative and comfortable dealing with ambiguity You communicate clearly and effectively in English, both in writing and speaking. Familiarity with Salesforce, Google Suite, and project management tools i

We are looking for a Technical Director to join Builder Relations, leading our team of talented Advocates in APAC. As more developers choose MongoDB as their data platform, your responsibilities will include directly engaging with customers and the community to deliver meaningful experiences and inspiring content. You will empower developers—from startups to Fortune 500 companies—to integrate advanced data and AI capabilities into their applications and solutions. If you are passionate about equipping builders and cultivating a vibrant developer ecosystem, we invite you to join us in shaping the future of development on MongoDB. Our Builder Relations teams are distributed across the globe, with most members working remotely. To see what our team is doing, check out our content on YouTube , Dev , and Medium . This role can be remotely in the India region. Candidate Profile We are excited to welcome a technical leader to our team who, as a player & coach, will drive engagement with customers and the community in India and across the region. At the foundation of your expertise is a love to equip others through hands-on workshops, architectural reviews, and building relationships directly with customers, and at events and user groups. To be successful, you will have at least 10 years of experience as a database expert, and 5 years of experience as a people manager. Ideally, you will have additional experience in a customer-facing role (such as solution architect), teaching, or related technical role, where you’ve led or advised teams as they solve their enterprise's most critical data challenges, and have distributed code and content to support others. You are known for your deep database expertise (familiarity with other data technologies and the ability to quickly become proficient in MongoDB), your insight into developer enablement programs, and your ability to guide development teams in the adoption of new technologies. You’re an excellent public speaker a

We are seeking a highly motivated Corporate Recruiter to join our Talent Acquisition team. This individual will bring deep sourcing capability, strong market insights, and proven recruiting experience to identify and engage top talent across roles, with a focus on People and Finance functions. The ideal candidate brings experience building talent pipelines through proactive outreach, targeted market research, and thoughtful partnership with hiring managers, while delivering a high-touch candidate and stakeholder experience throughout the recruiting process. This role will be based remotely in India. Key Responsibilities Manage the full recruitment lifecycle across multiple roles and business units, partnering closely with hiring managers to drive search strategy, candidate engagement, interview process management and offer execution Proactively identify and engage top talent through advanced sourcing techniques, including Boolean search, LinkedIn Recruiter, Gem, Greenhouse, referrals, and professional networking Deliver a high-touch, highly responsive candidate experience from initial outreach through offer stage, ensuring clear communication and strong follow-through Develop a clear view of talent markets, industry trends, and hiring dynamics to shape search strategy and inform hiring decisions Partner closely with hiring managers and business leaders to align on role requirements, candidate profiles, search strategy, and market trends Maintain strong data accuracy and process discipline across recruiting systems and workflows Qualifications & Skills 3+ years of recruiting experience, preferably within a high-growth technology company, Executive Search firm or recruitment consultancy Demonstrated success sourcing and engaging talent through LinkedIn Recruiter, Boolean search, CRM/ATS tools, and market research Exceptional verbal and written English communication skills, with the ability to engage candidates and stakeholders professionally and effectively

We are looking for a passionate technologist to join our Pre-Sales organization and help ensure our growth is grounded in strong technical alignment between MongoDB, our partners, and the needs of our customers. MongoDB Solutions Architects help customers and partners design and build reliable, scalable systems using our data platform. On the Partners team, this role goes beyond core solution design and includes driving technical strategy with hyperscalers, GSIs, ISVs, and ecosystem partners; shaping joint solutions; and creating repeatable field assets that accelerate adoption. You will work closely with sales, partner, and technical stakeholders to solve business problems with MongoDB, influence complex opportunities, and help build partner-led growth in India and across the region. This role will be based remotely in Bengaluru. What you'll do at MongoDB Design scalable, secure, and high-performing application, data, and AI architectures using MongoDB Atlas for customer and partner-led solutions Act as a trusted technical advisor to partners, sellers, and customers by guiding architecture reviews, modernization strategies, and deployment decisions across cloud and hybrid environments Work on complex partner and ecosystem opportunities that require deep technical discovery, solution mapping, demos, proofs of value, sizing, and technical documentation Build and refine joint partner offerings, integration patterns, quick starts, workshops, demos and reference architectures with hyperscalers, ISVs, and strategic ecosystem partners Create reusable field assets such as demos, presentations, sample architectures, workshops, and technical guidance that help sellers and partners scale MongoDB adoption. Advise on modern AI application patterns including RAG, vector search, agentic workflows, and integration approaches across partner ecosystems Support field and partner teams with implementation guidance, technical objections, and practical workarounds where product capabili

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Job Description Okta is seeking a Senior Software Engineer to build, style, and maintain our documentation site’s frontend, infrastructure, CI/CD pipelines, and publishing processes. You will manage and scale our product and developer documentation platforms and support internal customers such as the Information Development technical writers and other Builder Experience teams who contribute to Okta’s product content. You will also implement frontend changes to improve the user experience, appearance, and functionality on the help.okta.com and developer.okta.com sites. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (minimum of 2 days onsite per week) Key Responsibilities A Senior Software Engineer at Okta is responsible for building, maintaining, and improving the infrastructure for technical documentation sites. This includes: Building, maintaining, and improving the documentation site’s infrastructure, CI/CD pipelines, and release processes. Supporting internal customers such as the Builder Experience teams with their structured authoring platforms and automation. Ensuring the technical writers are not blocked in their day-to-day work. Providing cross-regional support to various Builder Experience teams. Collaborating with DocTool Leads to maintain and improve the user experience for Okta's documentation sites, supporting content structure, and versioning for multiple products and global audiences. Minimum knowledge, skills, and abil

This role can be based remotely in India. Position Summary We are seeking an exceptional Principal Technologist to join our team in India. This pivotal role will work closely with our account teams to engage with C-suite executives and senior technical leaders at MongoDB’s most strategic customers. You will bridge the gap between complex data architectures and AI to power business transformation, positioning MongoDB as the premier platform for modernizing legacy systems and building next-generation AI applications. As a recognized technical thought leader, you will shape industry perspectives through regular activities including high-impact technical evangelism and thought leadership, executive roundtables, presentations delivered to customers, keynotes at MongoDB and industry events, and regularly briefing tier-1 press, media, and analysts as a credible and trusted company spokesperson. Qualifications 10+ years of experience in customer and market-facing roles at the principal or Field CTO level Recognized technical leader with deep hands-on experience with enterprise-scale applications Influence & Scalability: Demonstrated success in scaling your technical influence and earned credibility. Experience speaking at major tech conferences, hosting technical webinars, or contributing deeply to the developer community (via technical blogs, open-source contributions, or whitepapers) is highly desired Deep portfolio and history of published content, presentations at events, interviews or quotes in the the press and media Executive Presence: Exceptional ability to command a room with credibility, deliver compelling keynote presentations, and influence technology strategies with a CxO audience Strong understanding of database architectures, distributed systems, and cloud computing concepts, with experience in distributed systems design, including scalability, fault tolerance, and consistency models Familiarity with modern application development frameworks and han

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Product Manager, Data Platform (India) Company Overview Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device, for any app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Role Overview: Senior Product Manager, Data Platform As the Architect of Okta’s data-driven future, the Senior Product Manager for Data Platform orchestrates the evolution of our core data infrastructure, pipelines, and analytics capabilities. This role manages the critical tension between high-performance technical execution and the delivery of actionable business intelligence, translating high-volume identity event streams into strategic outcomes. You will serve as the essential bridge between our India-based engineering teams and a global suite of stakeholders, ensuring Okta's data remains a competitive differentiator and a cornerstone of trust for our customers. Key Responsibilities Orchestrate the long-term product vision and strategy for Okta’s data platform, ensuring infrastructure and analytics roadmaps align with the scale of the world’s identity traffic. Architect a robust API strategy and developer tooling framework to ensure data is seamlessly and securely consumed by services across the entire Okta ecosystem. Collaborate with India-base

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Workflows is the secure, no-code automation platform that empowers organizations to build identity-centric workflows across cloud applications — all without writing code. Our intuitive drag-and-drop interface allows enterprises to automate complex business processes at scale, enhancing productivity, enforcing security, and simplifying IT operations. Customers like Netflix, MGM, and NTT rely on Workflows to automate high-impact identity scenarios with speed and confidence. As we continue to scale, we’re investing in extensibility, developer experience, and performance. Join us to help shape the future of cloud automation and low-code development. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Position Description We’re hiring a Staff Full-Stack Engineer to join the Flow builder team within Okta Workflows. This team owns the core no-code canvas that enables both internal teams and our customers to build powerful automation experiences with ease. As a Staff Engineer, you’ll lead initiatives that span front-end and back-end services — delivering performant, secure, and scalable features. You’ll help define architecture, drive implementation, and collaborate closely with Design, PM, and Platform teams. You’ll also work directly with our technical architects to help shape what

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Backend Engineer We’re redefining Privileged Access Management (PAM) from the ground up, purpose-built for Cloud, SaaS, Databases, Containers, and any virtualized environment. Our mission is to simplify and secure workforce access with seamless, secure-by-default workflows that adapt dynamically to modern infrastructure. We eliminate standing privileges, enforce least privilege, and embed Zero Trust principles into every access workflow by default. About the Role We are seeking a Staff Backend Engineer to serve as the core technical anchor and senior Individual Contributor (IC) for our newly established engineering pod in India. At the P4 level, your primary sphere of influence will be at the team level —taking ownership of complex, ambiguous problems and defining how to solve them cleanly, securely, and efficiently. In this role, you will lead by example through hands-on architecture, high-velocity coding, and end-to-end execution. You will drive the implementation of secure database and network device connectors (routers, switches, firewalls) on top of our core Zero Standing Privileges (ZSP) platform. You will work closely with our local Technical Team Lead to elevate the pod’s engineering craft, acting as a technical multiplier for mid-level developers while ensuring tight architectural alignment with our global team. What You’ll Be Doing Execution & Technical Impact End-to-End Ownership: Consistently design, code, debug, test, moni

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners to adopt, integrate, and deploy our solutions successfully. If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you! Location : Bengaluru, Karnataka, India Work Mode : Hybrid (2 days Onsite per week) Note : "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." What you’ll be doing Design, develop, edit, and deliver accurate and effective developer documentation for Okta products. Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content. Follow our documentation guidelines to produce high quality documentation. Prioritize projects when working