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It Automation And Ai Engineer in Bengaluru

335 active opportunities · Updated October 2026

Explore current it automation and ai engineer jobs in Bengaluru. Filter by work mode, employment type, experience, department, date posted and distance.

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📍 Bengaluru, India· Full-time
✓ High-confidence listingCompany trend -75.6%
Quick readStrong listing-quality and freshness signals

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director of Recruiting, Engineering and Information Technology, you’ll lead GitLab’s India-based recruiting efforts for Engineering and IT while helping shape technical hiring across the broader Asia-Pacific region. You’ll lead recruiting managers and their teams, set the regional talent strategy, and maintain direct ownership of senior and executive-level searches. Reporting to the Vice President of Talent Acquisition or an equivalent senior Talent Acquisition leader, you’ll help GitLab build exceptional technical teams in high-growth markets and create a scalable, well-documented recruiting model. Yo

GitRestMachine LearningAI
SI
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

We have Pega Product Engineer requirements for the below modules: Pega – Payments Smart Investigate PEGA – KYC/CLM Pega - ACDD Pega – Payments Smart Investigate Education · Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience · 8-12 years of experience in Pega and Pega Certified Product Engineer · Pega Lead Product Engineer playing upto Architect/ CSSA or LSA Certification is highly desirable · Understanding of large and complex code bases, including design techniques · Experience in defining Business Processes using Pega platform for payment investigations · System design and implementation, Experience in Integration Services of PRPC – Rule-Connects/Services, developing activities, PRPC User Interface development and implementation of Declarative Processing features Technical Skills · Experience in Pega Smart Investigate 8.X Experience is mandatory · The candidates will act as a Smart Investigate SME for the bank from Pega Platform perspective · Good understanding and experience in Client Server applications, Digital applications and Business Functions · Should have knowledge on API and JSON to support REST Integration · Should have good understanding of KAFKA Topics and Data flows Functional Skills · Experience in Banking, Financial and Fintech experience in an enterprise environment preferred · Experience in following best Coding, Security, Unit testing and Documentation standards and practices · Experience in Agile methodol

JavaScriptJavaGitRest
SI
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Education: Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience: Minimum 5 years of Product experience in Finacle Core Banking product (Infosys/Edgeverve) Working experience on Finacle 11 requirement and product capability along with Customization architecture Experience in handling Finacle Interfacing requirements (Custom and Product APIs/Connect 24/Finacle Integrator) Need to have experience of direct interaction with Clients Technical Skills: Good understanding of Finacle Product Architecture & Customization layers. Finacle customization flow understanding (New custom menu, Reports - MRT & Jasper, Batch job, Product menu customization, FI, EOD-BOD process and debugging) Experience in best practices to be followed in Oracle (SQL, PL/SQL, Stored Procedures, Triggers, Functions) related to Finacle application. Experience in Finacle scripting, Unix shell scripting and Report designing. Good understanding of Finacle Integrator and feasible enhancements to the same. Functional Skills: Finacle Core Banking Functional knowledge Good understanding of Banking domain and terminologies used. Finacle certification from Infosys will be added advantage Finacle CRM and Admin module (FINFADM/SSOADM) Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Agile methodology. Ensure quality of technical and application architecture and design of systems across the organization. Effectively research and benchmark technology against other best in class technologies. Soft Skills: Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness by sharing deep knowledge and experience. Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization. Have excellent soft skills and interpersonal skills to interact and present the ideas

SQLAgileAIGo
BI
📍 Bengaluru, India
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! You will join the team as a Software Developer , responsible for designing, building, and maintaining scalable backend systems and APIs that power web and mobile applications. The role requires proficiency in backend engineering, cloud services (preferably AWS), databases , and developing secure, high-performance systems . You’ll work closely with software developers, product managers, and cross-functional teams to deliver reliable, secure, and performant services that enable seamless user experiences 1. Solution Design & Development Design, develop, and maintain innovative, customer-centric, high-performance, secure, and robust applications. Build and integrate scalable backend services with responsive frontend interfaces. Work with architects and other software engineers to develop scalable solutions 2. System Decomposition & Iterative Delivery Break down large, complex systems into smaller, manageable implementation slices. Use prototypes and iterative delivery to de-risk unknowns and validate assumptions. 3.

TypeScriptJavaNode.jsSQL
BI
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About bswift bswift is a leading benefits administration technology company, delivering modern, cloud-based solutions to employers and health plans across the United States. Our platform supports millions of employees and processes some of the most complex benefits transactions in the industry. As bswift continues to scale and modernize its data platform, we are building a world-class database engineering team — and our India team is a critical part of that vision. Position Summary We are seeking an experienced Database Administrator to join bswift’s growing India team. This is a high-impact, hands-on role that owns the health, performance, and reliability of our SQL Server and AWS database environments during the off-shift window — a critical coverage period for our production systems. You will join bswift’s India engineering team and partner closely with both local engineering colleagues and the US-based database architecture and engineering team. This is not just a maintenance role — you will actively contribute to platform modernizati

SQLPostgreSQLMySQLRedis
BI
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We are looking for an AI Engineer II to design, build, and deploy cutting-edge generative AI applications , including agentic workflows and intelligent chat experiences , that transform how employees interact with their benefits. This role goes beyond individual contribution—you will own complex AI features end-to-end , influence architecture decisions around LLMs and agent systems , and mentor junior engineers . You will play a key role in bringing secure, scalable, and high-performance AI solutions to production using AWS cloud technologies. You will collaborate closely with software engineers, architects, product managers, and cross-functional teams to deliver seamless and impactful user experiences Key Responsibilities 1. Solution Design & Development Lead the design and development of scalable, secure, and high-performance applications . Architect robust backend systems and integrate them with frontend applications and third-party services. Drive technical decisions and participate in design reviews alongside senio

TypeScriptPythonJavaNode.js
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join our dynamic team as an Agile Program Manager within the IT Digital Transformation Group (DTG) to play a key role in driving EverPure's DTG HRIT portfolio. Your leadership will drive project success, ensuring efficient delivery and fostering collaboration across teams. We are looking for a strong leader, energetic self-starter, and strategic thinker passionate about agile program management with a specific focus on HRIT systems. WHAT YOU'll DO Project Leadership: Efficiently manage HRIT programs and project resources, optimizing utilization and ensuring maximum productivity within defined constraints. Quality Assurance: Monitor and ensure the quality of deliverables, implementing best practices and fostering a culture of continuous improvement. Strategic Problem-Solving: Navigate unforeseen challenges, adapt methodologies when necessary, and drive innovation within project execution. Risk Management: Proactively identify risks, develop robust mitigation strategies, and make critical decisions to keep HRIT projects on course. Stakeholder Engagement: Engage with stakeholders at various levels, including senior management and cross-functional teams, to gather requirements, communicate progress, and manage expectations throughout the project lifecycle. Agile Facilitation: Apply Agile principles and best practices as an experienced Scrum Master; run Agile ceremonies, sessions, and workshops to ensure effective comm

AWSGitRestAgile
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the evolution of Everpure’s enterprise connectivity by designing and deploying robust integration solutions that power our Go-To-Market (GTM) strategy . Collaborating closely with Digital Transformation Group Architects and cross-functional business partners, you will establish the Integration North Star and build scalable middleware pipelines. In this role, you will eliminate data silos, optimize workflow architectures, and directly accelerate business performance across core commercial platforms . WHAT YOU'LL DO Architect & Implement Integration Enablers: Design and build enterprise-grade Boomi integration components (API, EDI, and FLOW) to connect critical enterprise endpoints including Salesforce, SAP, Workday, NetSuite, and Kafka . Optimize Integration Workflows: Conduct technical analysis and re-engineer legacy middleware processes to simplify data flows, lower system latency, and enhance output quality across all GTM operations. Drive Strategic Alignment: Collaborate with Digital Transformation Group Architects to translate business vision into scalable, event-driven, and real-time integration patterns using web services, databases, ETL, and messaging streams . Deliver High-Availability Solutions: Establish operational standards and monitor process performance metrics to ensure seamless, reliable data exchange across global business operations. WHAT YOU BRING Expertise in Boomi & Middleware Ar

AWSGitRestAI
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join Everpure™ as a key operational anchor driving the performance, integrity, and scalability of our HR technology ecosystem. In this business-critical position based out of our Bengaluru office, you will own the end-to-end administration of core HR applications—with an initial primary focus on mastering and optimizing TeamOhana alongside our ATS, LMS, and key internal platforms . You will partner directly with cross-functional leaders across HRIS, HR Operations, Talent Acquisition, Learning, and Finance to ensure seamless data accuracy, role-based security, and system reliability. By translating complex operational requirements into clean system governance, your work directly enables our global workforce to scale efficiently and securely. WHAT YOU'LL DO HR Application & Access Governance: Administer assigned HR software platforms (initially focused on TeamOhana), configuring user roles, permissions, reference data, and onboarding/offboarding workflows to guarantee 100% data integrity and compliance. Workforce Data Integrity & Auditing: Conduct routine data quality reconciliations, system health checks, and security audits across HR systems to eliminate data discrepancies and streamline upstream/downstream integrations. Cross-Functional System Support: Triage, diagnose, and resolve daily administration and data issues submitted by stakeholders, escalating technical anomalies to HR Tech process owners whil

AWSRestAIGo
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an SAP SAC Consultant at Everpure, you will spearhead the modernization of enterprise analytics, planning, and reporting capabilities within our global Finance Systems ecosystem. Partnering closely with FP&A, Accounting, Data Engineering, and IT teams, you will architect and optimize scalable corporate financial models utilizing SAP Analytics Cloud (SAC) and SAP Datasphere. By delivering actionable executive dashboards, predictive forecasting frameworks, and unified data streams, you will directly empower leadership with trusted insights to accelerate business outcomes. WHAT YOU'LL DO Enterprise Planning Model Architecture: Own the design, build, and continuous optimization of SAP Analytics Cloud (SAC) Planning models for corporate budgeting, rolling forecasts, and complex what-if scenario planning to maximize global financial predictability. Design and optimize semantic models, dimensions, hierarchies, calculations, and KPIs to ensure consistent and trusted enterprise reporting. Executive Analytics & Dashboards: Develop and scale high-impact executive dashboards, KPI scorecards, and automated financial reports. Design and optimize semantic models, dimensions, hierarchies, calculations, and KPIs to ensure consistent and trusted enterprise reporting. transforming raw data into intuitive self-service intelligence. Develop reporting solutions supporting General Ledger (GL), Accounts Payable (A

AWSGitRestAI
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Join our dynamic team as an ERP Program Manager in the IT ERP space. Your leadership will drive project success, ensuring efficient delivery and fostering collaboration across teams. If you are a strong leader, energetic self-starter, strategic thinker, and passionate about agile program management, we invite you to join us! What You’ll Do Efficiently manage ERP project resources, optimizing utilization, and ensure maximum productivity within defined constraints. Monitor and ensure the quality of deliverables, implementing best practices, and fostering a culture of continuous improvement based on your experience and insights. Leverage your experience to navigate unforeseen challenges, adapt methodologies when necessary, and drive innovation within project execution. Proactively identify risks, leverage your experience to develop robust mitigation strategies, and make critical decisions to keep ERP projects on course. Manage and oversee all stages of the project lifecycle from inception to retirement, ensuring alignment with business goals, and optimizing processes across phases. Engage with stakeholders at various levels, including senior management, clients, and cross-functional teams, to gather requirements, communicate progress, and manage expectations throughout the lifecycle. Lead and empower project teams, delegating tasks, fostering a collaborative environment, and mentoring junior team members to enhance their skil

AWSRestAgileScrum
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SAP SD/MM Analyst THE ROLE As an SAP SD Analyst at Everpure, you will design and optimize robust Order-to-Fulfillment (OTC) and supply chain solutions that power our global commercial operations. Collaborating with cross-functional finance, procurement, and IT engineering teams, you will turn complex business processes into highly scalable SAP systems. By integration-testing SD, MM, and Customer Service modules, you will directly accelerate order processing velocity and improve supply chain predictability. Your mission is to elevate system integrity and build a high-performing, seamless enterprise architecture for our global stakeholders. WHAT YOU'LL DO Order-to-Fulfillment System Design: Own the translation of business requirements into high-quality functional and technical specifications for SAP OTC, SD, and MM solutions, ensuring scalability, security, and alignment with industry standards. Cross-Functional Architecture Integration: Lead configuration and integration mapping across SD, MM, IM, and FI modules—including critical touchpoints with Customer Service (CS) and Service Management (SM)—to establish seamless data flows and unified business processes. Supply Chain Optimization & Analytics: Implement cutting-edge supply chain planning and optimization solutions, leveraging analytics dashboards (SAC) and Demand Planning frameworks to enhance inventory accuracy and operational transparency. Continuous System Healt

AWSRestAIGo
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an SAP SCM Analyst at Everpure, you will drive the operational precision of our global demand planning and Sales & Operations Planning (S&OP) cycles using SAP IBP Demand Planning. Partnering closely with the Plan to Forecast Lead and global commercial planners, you will transform historical sales data and market inputs into high-quality baseline statistical forecasts. Your meticulous oversight of forecasting models and supply chain data directly minimizes forecast error and optimizes global inventory readiness. By ensuring an accurate demand signal, you empower Everpure to seamlessly meet customer requirements worldwide. WHAT YOU'LL DO Statistical Forecast Engineering: Own the generation and continuous refinement of baseline statistical forecasts within SAP IBP, leveraging data-driven inputs to establish a highly reliable predictive foundation for our monthly commercial planning cycles. Forecast Performance Tracking: Execute and analyze critical forecast error metrics (including MAPE, WMAPE, and bias) to isolate structural variances, enabling cross-functional teams to pinpoint root causes and continuously improve plan attainment. Master Data & View Architecture Maintenance: Govern demand planning master data integrity across product hierarchies, location assignments, and planning segments, utilizing SAP IBP Fiori interfaces and Excel Add-ins to keep configuration maps completely synchronized

AWSRestAIGo
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Architect and scale the backend backbone of our go-to-market engine as a Salesforce Developer. In this role, you will partner directly with Sales, Marketing, Channel, and Customer Operations teams to transform complex business requirements into high-impact, scalable technical solutions across Sales Cloud, Service Cloud, and Partner Communities. You will drive operational efficiency by designing seamless integrations and custom applications that empower internal teams to close deals faster and deliver superior customer experiences. WHAT YOU'LL DO Drive Platform Architecture & Custom Development: Design, build, and deploy high-performance Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows to streamline core business workflows and eliminate operational bottlenecks for enterprise stakeholders. Integrate & Scale Ecosystem Connectivity: Connect third-party AppExchange applications and external enterprise platforms via REST/SOAP APIs and OAuth, ensuring seamless data flow, data integrity, and system security across our global tech stack. Optimize Bottlenecks & Operational Performance: Proactively audit, debug, and refine existing codebase and business logic to resolve data inconsistencies and enhance platform speed, reliability, and user productivity across Revenue Operations. Lead Release & Deployment Lifecycle: Own the end-to-end change management and deployment pipeline, adherin

AWSRestAIGo
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem. WHAT YOU'LL DO Incident Monitoring & User Support: Provide second tier support for ServiceNow Actively monitor incident queue for escalations from the L1 teamTroubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others) Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution.Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests.Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours Run the Busine

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