Key Account Specialist in India

About Us – Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue.Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App. Position: Voice Over Artist Location: Noida Languages Required: Mandatory- Hindi & English Preferred (Good to have): Punjabi Key Responsibilities: Record voice-overs for IVR, app notifications, promotional content, and other audio requirements. Deliver clear, professional, and high-quality voice recordings as per scripts. Ensure timely delivery of recordings to meet business deadlines. Coordinate with the content and operations team for revisions or updates. Maintain consistency in tone, pronunciation, and brand guidelines. Requirements: Strong fluency and pronunciation in Hindi and English. Prior experience in voice-over recording preferred. Ability to work on tight timelines. Basic understanding of audio recording standards (clarity, noise-free output)

About the Role: We are looking for a motivated and enthusiastic Talent Acquisition Intern to support our recruitment team. The intern will assist in sourcing candidates, screening profiles, coordinating interviews, and managing recruitment databases. This is a great opportunity for someone looking to gain hands-on experience in end-to-end recruitment. Key Responsibilities: * Assist the Talent Acquisition team in sourcing candidates through job portals, LinkedIn, and other platforms. * Screen resumes and shortlist candidates based on job requirements. * Coordinate interview schedules between candidates and hiring managers. * Conduct initial HR screening calls with candidates. * Maintain and update the candidate database and recruitment trackers. * Post job openings on various job portals and social media platforms. * Support the team with offer roll-out and candidate follow-ups. * Assist in employer branding and campus hiring initiatives. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Key Responsibilities:- -Assist in gathering basic business requirements for Telco services. -Support documentation of functional specifications and user stories. -Learn and contribute to the product lifecycle of assigned services. -Monitor performance and health of live Telco services. -Assist in initial investigation of operational issues and incidents. -Support creation and maintenance of operational documentation. -Learn and utilize service monitoring tools and platforms. -Participate in testing of new service features or deployments. -Contribute to routine daily operations tasks. -Collaborate with cross-functional teams (Engineering, QA, Support). -Develop understanding of Telco protocols and service delivery. -Enhance skills in data analysis, reporting, and troubleshooting. Qualification Required:- - Fresher B.E. Electronics & Telecommunications graduate. - 6–12+ yea

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles

Role Overview The Sr. Executive / Assistant Manager – IT Procurement will be responsible for managing end-to-end procurement activities for IT Hardware, Software Applications, IT Infrastructure, and related technology products/services. The role will involve sourcing, vendor identification, RFQ/RFP management, commercial evaluation, negotiations, purchase order processing, contract coordination, and vendor performance management. The position will work closely with IT, Information Security, Finance, Legal, Business, and other internal stakeholders to ensure timely procurement of technology solutions at competitive commercial terms while maintaining compliance with procurement policies, approval workflows, contractual requirements, and audit standards. Key Responsibilities 1. IT Hardware Procurement  Manage end-to-end procurement of IT hardware and peripherals such as laptops, desktops, servers, storage, networking equipment, printers, monitors, accessories, and other IT devices.  Understand technical requirements and specifications received from IT/Business teams and translate them into appropriate procurement requirements.  Identify, evaluate, onboard and manage suitable OEMs, distributors, system integrators and authorized channel partners.  Float RFQs/RFPs, obtain competitive quotations, prepare comparative statements and conduct commercial evaluations.  Negotiate pricing, payment terms, warranty, AMC, delivery timelines, replacement terms and other commercial conditions.  Benchmark market prices and identify cost optimization opportunities.  Coordinate with IT and vendors for product availability, delivery, installation, commissioning and warranty support.  Track hardware procurement spend and maintain relevant procurement records. 2. Software & Application Procurement  Manage procurement and renewal of SaaS, software licenses, enterprise applications, cloud-based applications, productivity tools, security software, and other IT solutions.  Coordi

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

The Sales Executive / Sr. Sales Executive will be responsible for driving sales of insurance products such as Health Insurance. The ideal candidate will be adept at converting leads, understanding customer needs, and generating insights that help refine lead quality and sales strategies. Key Responsibilities : ● Generate and convert sales leads for Health insurance products. ● Maintain an in-depth understanding of product features, benefits, and policy terms across multiple insurers. ● Identify potential customers through cold calling, referrals, or digital leads through calls provided by the organisation. ● Engage with customers to understand their insurance requirements and recommend the best-fit products. ● Achieve daily, weekly, and monthly sales targets. ● Provide regular feedback on lead quality, conversion ratios, and customer sentiment to improve overall sales efficiency. ● Prepare and maintain sales reports, pipeline updates, and conversion data in CRM tools. ● Stay updated on industry trends, new insurance products, and regulatory changes. Key Skills & Competencies ● Strong communication, negotiation, and persuasion skills. ● Customer-first mindset with an ability to build rapport quickly. ● Analytical thinking to generate insights from lead and sales data. ● Ability to work independently as well as in a team-based environment. ● Good command of spoken and written English and Hindi. ● Basic proficiency in MS Excel, Google Sheets, and CRM software. Qualification & Experience: ● Graduation (any stream) – MBA or relevant certification in insurance/sales is a plus. ● 6 months – 2 years of experience in insurance sales (preferably Health). ● IRDA certification preferred.

About Us Paytm is India's payment Super App offering consumers and merchants the most comprehensive payment services. As the pioneer of the mobile QR payments revolution in India, today, Paytm stands as India’s largest payment company by Users, Merchants, Payment Transactions, and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions. Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to reconcile payments via voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App. About The Team Paytm Intelligence is building next-generation AI platforms across two key areas: AI inference infrastructure and agentic AI solutions. Our focus is on enabling enterprises to move from AI experimentation to production-grade deployment with measurable business outcomes. In the agentic AI space, we are building solutions such as Outreach Manager, CLM agents, and domain- specific AI agents that automate complex customer journeys across sales, service, and operations. These systems go beyond traditional chatbots, orchestrating workflows, decisions, and actions across enterprise systems. About the Role We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow automation. This role sits at the intersection of business process transformation, AI systems, and enterprise sales. You will work directly with enterprise customers to understand their workflows, identify automation opportunities, and design agentic solutions that deliver measurable outcomes such as cost reduction, conversion uplift, and improved customer experience. Key Responsibilities Customer

Manager - HR Analytics (MIS) About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking an experienced and detail-oriented professional to lead our HR MIS function while also managing strategic HR programs and projects. The role combines strong analytical and reporting expertise with program management capabilities, ensuring HR initiatives are data-driven, efficiently executed, and aligned with organizational goals. Key Responsibilities 1. MIS (Management Information System) & Analytics ● Lead design, automation, and governance of HR dashboards, reports, and analytics. ● Ensure timely and accurate reporting of workforce metrics (headcount, attrition, hiring, productivity, compensation, compliance, etc.). ● Partner with HR and business leaders to translate data into actionable insights. ● Provide support in driving end-to-end planning, execution, and monitoring of HR strategic programs (engagement, digitization, capability building, data compliance, etc.). ● Build predictive models for workforce planning, attrition, and productivity. ● Act as the central point of contact for managing all associated leadership presentation. ● Provide data-backed recommendations for policy, process, and people decisions. ● Build capability within HR teams for better use of data and program management. 2. Program Management (HR Transformation Strategic Projects) ● Support Head Transformation in managing program objectives, milestones, success metrics, and governance structures; escalate proactively. ● Collaborate with cross-functional teams, vendors, and HR CoEs to ensure program success. Qualifications & Experience ● Postgraduate degree (MBA/PGDM – HR, Business Anal

Role Overview As the Head of Channel Partnerships at Pi Commerce, you will own the critical partnerships that give our platform its infrastructure channels and its global reach. This role comprises two halves, but carries one strategic mandate: secure and deepen the structural platform and carrier relationships that power our messaging core, while simultaneously building out the regional partner networks that scale our product across new geographies. Core Responsibilities & Ownership  Platform & Carrier Partnerships: Directly manage structural relationships with Meta (WhatsApp), Jio, and key telcos/aggregators backend infrastructure for SMS, RCS, and Voice. Own commercials, rate cards, technical access layer negotiations, BSP/ISV statuses, and co-marketing entitlements. Your success means securing better commercial terms, enhanced platform access, and early roadmap visibility.  Channel GTM Partnerships: Recruit, sign, and rapidly enable high-performing resellers, Systems Integrators (SIs), and distribution partners across the UAE and the wider GCC region. Build the full partner lifecycle framework from scratch, including partner selection, custom commercial matrices, enablement programs, and joint pipeline mechanics.  Partner-Sourced Revenue Pipeline: Carry a direct revenue quota. At Pi Commerce, partnerships are treated as a primary revenue generator, not a relationship maintenance cost center. You will be actively measured on structural channel access secured and net- new partner-sourced annual contract value (ACV). Ideal Candidate Profile The ideal candidate brings a blend of structural ecosystem negotiation experience and high- growth indirect sales execution. You are equally comfortable aligning incentives with massive tech conglomerates and onboarding local localized channel partners.  Industry Domain Expertise: Proven track record of managing platform or carrier relationships specifically within CPaaS, enterprise messaging, or fintech industries. 

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Headquartered in Noida, India, Paytm Insurance Broking Private Limited (PIBPL), a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place, that offers insurance products across all leading insurance companies, with products across auto, life and health insurance and provide policy management and claim services for our customers. About the Role Key Responsibilities - Assist product managers in defining product roadmaps, requirements, and user stories. - Conduct market and competitor research to identify trends and new product opportunities. - Collaborate with design and tech teams to support feature development and testing cycles. - Analyze user behavior, feedback, and data to help improve product performance and user journeys. - Participate in product reviews, sprint planning, and stand-up meetings. - Prepare reports, dashboards, and documentation to support decision-making. - Assist in market research and competitive analysis. - Support cross-functional teams in product-related initiatives. What We’re Looking For - Students or recent graduates (preferably from Engineering or related fields). - Strong analytical and problem-solving abilities with an eye for detail. - Excellent communication and collaboration skills. - Passion for technology, product thinking, and user experience design. - Basic understanding of product management tools (e.g., Jira, Figma, Notion) and analytics tools (Google Analytics, Mixpanel, etc.) is a plus. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Impr

About us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a Database STL (Individual Contributor) with deep expertise in MySQL and strong working knowledge of MongoDB, PostgreSQL, and Cassandra. This role combines hands-on database administration and optimization with strategic ownership of database reliability, automation, and cloud adoption. The candidate will lead by example—driving technical excellence, influencing best practices, and partnering cross-functionally with DevOps, SRE, and product engineering teams to deliver highly available, secure, and scalable database platforms. Key Responsibilities 1. End-to-End Ownership of MySQL databases in production & staging—availability, performance, and reliability. 2. Architect, manage, and support MongoDB, PostgreSQL, and Cassandra clusters for scale and resilience. 3. Define and enforce backup, recovery, HA, and DR strategies across all critical database platforms. 4. Drive database performance engineering—tuning queries, optimizing schemas, indexing, and partitioning for high-volume workloads. 5. Own replication, clustering, and failover architectures ensuring business continuity. 6. Champion automation & AI-driven operations—design self-healing scripts, predictive scaling, and proactive monitoring solutions. Collaborate with Cloud/DevOps teams on AWS database services (RDS, Aurora, DynamoDB, EC2, S3) to optimize cost, security, and performance. 7. Establish monitoring dashboards & alerting mechanisms for slow queries, replication lag, deadlocks, and capacity planning. Ensure compliance & security standards—encryption, auditing, and regulatory requirements. 8. Lea

About Paytm Lending Paytm’s Lending marketplace connects millions of consumers and merchant partners with top NBFCs and banks across Personal Loans, Merchant Loans, Postpaid, and Credit Cards. We build cutting-edge financial products powered by real-time risk modelling, seamless distribution, and high-volume transaction processing. Role Overview We are seeking an energetic, analytical, and business-focused Manager – Business Finance to join our Lending Finance team. In this role, you will act as a key financial partner to business leads, product managers, and risk teams across Personal Loans, Merchant Loans, and Credit Cards portfolios. You will be responsible for driving financial planning, developing bottom-up revenue models, tracking portfolio yields/costs, and delivering actionable insights to the CFO and CEO to maximize profitability and operational efficiency. Key Responsibilities 1. Revenue Modelling & Portfolio Economics - Build, maintain, and refine end-to-end financial & revenue models for lending products (Merchant Loans, Personal Loans, Postpaid). Model monthly/daily interest accruals, processing fee (PF) yields, First Loss Default Guarantee (FLDG) provisions, collection costs, and Cost of Funds (COF) across diverse lender partners. - Conduct scenario modelling (AOP vs. Actuals, MBR updates, Team Plans) to assess the impact of take-rate changes, volume mix shifts, and credit policy tightening. 2. Business Partnering & Decision Support - Act as a co-pilot to Business Heads to evaluate new commercial constructs, lender tie-ups, and product feature launches. - Analyze unit economics (Revenue per Disbursed/Booked Card, Net ROI, Take Rates, Risk-Adjusted Returns) at a product and lender level to guide business strategy. - Analyze risk vs. return trade-offs (GCL vs. Net ROI) across partner lenders to optimize portfolio allocation. 3. Financial Planning & Analysis (FP&A) - Lead the Annual Operating Plan (AOP) creation, monthly business reviews (MBR), and q

We are looking for a hands-on Project Manager with 4-5 years of experience driving technical programs within engineering teams. The ideal candidate has strong command of SDLC processes, is fluent with Atlassian tooling, and has a track record of managing stakeholders across product, engineering, and senior leadership. This role requires someone who can run day-to-day program management with an agentic, ownership-driven mindset — proactively identifying risks, unblocking teams, and reporting on productivity without needing constant direction. Key Responsibilities • SDLC & Program Delivery: Plan, manage, and drive execution of technical programs across the full SDLC — from requirements and design through development, testing, release, and post-launch support. • Technical Program Management: Own sprint planning, backlog grooming support, release schedules, and cross-team dependency tracking for engineering programs. • Atlassian Tooling: Configure, maintain, and drive adoption of Jira, Confluence, and related Atlassian tools for project tracking, workflows, dashboards, and documentation. • Stakeholder Management: Partner closely with product managers, engineering leads, and senior leadership to align on priorities, timelines, trade-offs, and status; run steering/status meetings and executive updates. • Productivity Reporting: Track, analyze, and report team and program productivity metrics (velocity, cycle time, throughput, sprint predictability) and translate them into actionable insights for leadership. • Risk Management: Proactively identify, log, and mitigate program and delivery risks; maintain risk registers and drive timely resolution of blockers and issues. • Agentic Program Ops: Independently manage day-to-day program operations — standups, follow-ups, documentation, and coordination — with an agentic, self-driven approach that minimizes hand-holding. • Documentation & Reporting: Maintain clear, up-to-date program documentation, RAID logs, roadmaps, an

About Team : The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and experience across different verticals like process audits, technology audits and forensics. The team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits and conducting internal / special reviews while leveraging technology & data analytics and gauging key risks across business processes. Role Overview: The Assistant Manager (AM) is the engine room of the audit team. You will be on the ground, diving deep into data, testing controls, and identifying the "why" behind process gaps. This role is perfect for someone who loves detail and wants to understand the nuts and bolts of a digital economy. Key Responsibilities ● Execution: Conduct end-to-end audits of various functions (Operations, HR, Finance, or Tech) under the guidance of the Manager. ● Fieldwork: Perform walkthroughs, test of effectiveness ($ToE$), and document audit findings with clear "Cause and Effect" analysis. ● Cross-Functional Collaboration: Partner with cross-functional teams to gain deep insights into critical business processes, identify risks, and evaluate the adequacy of internal controls. ● Reporting: Prepare and present clear, concise audit reports to senior management and stakeholders, providing actionable recommendations to enhance controls and mitigate risks. ● Follow-ups: Track the implementation of previous audit recommendations to ensure business units are actually improving. ● Compliance: Ensure all audit activities align with the Internal Audit Manual and professional standards. Qualifications & Skills ● Experience: 2–6 years of post-qualification experience in Internal Audit. Experience in fintech, payments, banking, or NBFC preferred ● Education: Chartered Accountant (CA) / MBA. Certifications like CIA, CISA will be an added advantage. ● Technical Edge: Proficiency in MS Excel (Advanced), Powerpoint and fa