Member Care Manager in Bengaluru

The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent’s product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Renewal of the existing book of Business Negotiating bigger deals Required Experience/Skills Up To 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Staff Site Reliability Engineer (SRE) at GitLab, you’ll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. In the Environment Automation specialization, your focus is on operating and automating hundreds of GitLab environments—from initial provisioning to day-to-day maintenance tasks. Unlike other SRE roles, this position centers on automating the lifecycle of many tenant environments, ensuring they remain secur

Software Engineer Job Description About the Role: We are seeking a talented and motivated Software Engineer to join our dynamic team. As a Software Engineer, you will play a crucial role in designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to deliver innovative products that meet the needs of our users. Responsibilities: Design, develop, and implement software solutions using various programming languages and technologies. Write clean, efficient, and well-documented code. Conduct thorough testing and debugging to ensure software quality. Collaborate with other team members to brainstorm ideas and solve problems. Stay up-to-date with the latest technologies and industry trends. Participate in code reviews and provide constructive feedback. Troubleshoot and resolve technical issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. Strong programming skills in at least one of the following languages: Java, Python, C++, or JavaScript. Experience with software development methodologies (Agile, Scrum, etc.). Knowledge of database systems (SQL, NoSQL). Excellent problem-solving and analytical skills. Strong communication and teamwork abilities. Experience with cloud platforms (AWS, Azure, GCP) is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. The chance to work on cutting-edge projects. If you are passionate about technology and want to contribute to innovative projects, we encourage you to apply. To Apply: Please submit your resume and cover letter to [email protected] Please note that this is a general job description and may vary based on the specific requirements of the company and role.

Software Engineer Job Description About the Role: We are seeking a talented and motivated Software Engineer to join our dynamic team. As a Software Engineer, you will play a crucial role in designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to deliver innovative products that meet the needs of our users. Responsibilities: Design, develop, and implement software solutions using various programming languages and technologies. Write clean, efficient, and well-documented code. Conduct thorough testing and debugging to ensure software quality. Collaborate with other team members to brainstorm ideas and solve problems. Stay up-to-date with the latest technologies and industry trends. Participate in code reviews and provide constructive feedback. Troubleshoot and resolve technical issues. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. Strong programming skills in at least one of the following languages: Java, Python, C++, or JavaScript. Experience with software development methodologies (Agile, Scrum, etc.). Knowledge of database systems (SQL, NoSQL). Excellent problem-solving and analytical skills. Strong communication and teamwork abilities. Experience with cloud platforms (AWS, Azure, GCP) is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. The chance to work on cutting-edge projects. If you are passionate about technology and want to contribute to innovative projects, we encourage you to apply. To Apply: Please submit your resume and cover letter to [email protected] Please note that this is a general job description and may vary based on the specific requirements of the company and role.

Python / Django Developer (Backend) K12 Techno Services • Bengaluru, Karnataka • via Cutshort ₹15L–₹20L a year Full–time Job description Designation: Python/Django Developer (Backend) Department: Software Engineering Team Location: Whitefield (Bangalore) Qualification: Any Computer (Graduate or Post Graduate) Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS. Responsibilities: • Help design and implement functional requirements • Build efficient back-end features in Python • Integrate front-end components into applications • Manage testing and bug fixes • Prepare technical documentation • Collaborate with UX/UI designers to implement design into the code • Coach junior team members • Implement software enhancements and suggest improvements Skills Required: • Experience with Python frameworks (e.g. Django, Flask, FastAPI) • Familiarity with Amazon Web Services (AWS) cloud technologies • Excellent understanding of REST API Development and HTTP Methods • Understanding of databases and SQL • Good experience in working with RDBMS • Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance. • Knowledge of web stack - javascript, html, web frameworks like React.js is a plus • Good understanding of Good Troubleshooting experience and exposure • Ability to work with Jr engineers, mentor, guide and help them • Enjoys coding and problem solving • Good communication skills. Ability to express ideas clearly and concisely • Familiarity with code versioning tools (such as Git, SVN, and Mercurial) Salary: Upto 21LPA (Negotiable) IMMEDIATE JOINING PREFERRED!

Python / Django Developer (Backend) K12 Techno Services • Bengaluru, Karnataka • via Cutshort ₹15L–₹20L a year Full–time Job description Designation: Python/Django Developer (Backend) Department: Software Engineering Team Location: Whitefield (Bangalore) Qualification: Any Computer (Graduate or Post Graduate) Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS. Responsibilities: • Help design and implement functional requirements • Build efficient back-end features in Python • Integrate front-end components into applications • Manage testing and bug fixes • Prepare technical documentation • Collaborate with UX/UI designers to implement design into the code • Coach junior team members • Implement software enhancements and suggest improvements Skills Required: • Experience with Python frameworks (e.g. Django, Flask, FastAPI) • Familiarity with Amazon Web Services (AWS) cloud technologies • Excellent understanding of REST API Development and HTTP Methods • Understanding of databases and SQL • Good experience in working with RDBMS • Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance. • Knowledge of web stack - javascript, html, web frameworks like React.js is a plus • Good understanding of Good Troubleshooting experience and exposure • Ability to work with Jr engineers, mentor, guide and help them • Enjoys coding and problem solving • Good communication skills. Ability to express ideas clearly and concisely • Familiarity with code versioning tools (such as Git, SVN, and Mercurial) Salary: Upto 21LPA (Negotiable) IMMEDIATE JOINING PREFERRED!

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. What you’ll do: Manage end-to-end release cadences for both DataHub Core (OSS) and our Managed Cloud Coordinate cross-functional teams including engineering, product, QA, DevOps, documentation, and customer success Define Quality Gates: Establish the "Go/No-Go" criteria that ensure every release is rock-solid Build Automation: Design the dashboards and runbooks that turn manual release chaos into a streamlined machine Risk Mitigation: Identify breaking changes and dependency conflicts before they hit production Serve as the central point of contact for all release-related questions and updates Facilitate release retrospectives and drive continuous improvement initiatives Required Qualifications 5+ years of experience in technical program management or release management roles Proven track record of managing complex software releases in fast-paced startup environments Deep understanding of software development lifecycles, CI/CD practices, and DevOps principles Experience with both open-source and enterprise software release models is a strong plus Strong technical background with ability to understand architecture, dependencies, and technical trade-offs Excellent project management skills with proficiency in tools like Jira, Linear, or similar Outstanding commun

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. About the Role We're seeking an experienced DevOps/ Site Reliability Engineering (SRE) Engineer to join DataHub and drive the reliability, scalability, and operational excellence of our platform offerings. In this role, you'll work on technical initiatives across DataHub Cloud and our emerging enterprise deployment solution, which provides customers with enhanced control and flexibility for running DataHub in their preferred environments. Key Responsibilities Enterprise Platform Development: Partner with product and engineering teams to influence the development of advanced deployment capabilities. Collaborate with cross-functional teams to help build systems for seamless installation, upgrade, and rollback processes across various environments. Influence the design and help implement comprehensive monitoring and health check systems for distributed deployments. Partner with engineering teams to help develop self-healing and automated remediation capabilities. Platform Reliability and Operations: Establish and maintain SLAs/SLOs for both cloud and enterprise offerings. Lead incident response and post-mortem processes to drive continuous improvement. Optimise system performance, capacity planning, and cost efficiency. Work closely with product, engineerin

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. About the job DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides an in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. In this role, you will Build core capabilities for our SaaS Platform across multiple clouds Drive development of functional enhancements for Data Discovery, Observability & Governance for both OSS and SaaS offering Lead efforts around non functional aspects like performance, scalability, reliability Lead and mentor junior engineers Work closely with PM, Customers and OSS community Requirements Over 8+ years of experience building and scaling backend systems, preferably in cloud-first or SaaS environments. Solve complex tech

Role Overview You’ll help global clients keep their most critical corporate governance data accurate, secure, and easy to use. As a Professional Services Data Entry Specialist, you turn complex client records into clean, reliable datasets and documents that board members, legal, risk, and compliance teams rely on to make decisions. In this role, you’ll work hands-on with governance data, migrate it between platforms, build smart questionnaires for directors and officers, and use Excel, databases, and AI tools to streamline how information is captured and maintained. You’ll collaborate closely with clients and internal teams, spot data issues early, and suggest better ways of working so implementations run smoothly and clients are set up for long-term success. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Migrate and transform client corporate governance data and documents into Diligent platforms, ensuring accuracy, consistency, and completeness. Build and configure Director & Officer questionnaires so clients can collect the right information from the right stakeholders. Run regular data quality checks, validate data against source records, and quickly correct errors to maintain high data integrity. Use advanced Excel functions, databases, and AI tools to manage, format, and optimize large data sets and bulk document uploads/downloads. Partner directly with client stakeholders and internal teams to clarify requirements, resolve data or technical issues, and provide clear progress updates. Identify and help implement improvements to data workflows, templates, and automation to make delivery faster, more consistent, and more scalable. These are the essentials you’ll need to get an interview Hands-on experience in a data-focused role (for example, data specialist, data analyst, data migration, or similar) in a professional environment. Strong skills in Microsoft Excel, including advanced functions for manipulating and analyzing data

Principal Embedded SW/FW Engineer (Bringup) - Bengaluru, multiple vacancies Job Summary We have an exciting opportunity to be part of a collaborative, cross-functional development team validating cutting-edge, high-performance AI chips and platforms. You will play a key role in supporting new product introductions and post-silicon validation. Working within the Post-Silicon Validation team, you will be involved with bringing first silicon to life, functionally validating it and working closely with many other teams to help it become a fully characterised and working product, reporting project status/progress to program management on a regular basis. You will have the opportunity to provide technical guidance to other engineering team members. In this role, you can leverage our experience and industry knowledge to architect and drive implementation of continuous improvements to test infrastructure and processes. The Team The Post-Silicon Bringup team sits within the Architecture and Validation team, we are responsible for bringup and validation of new silicon when it returns from manufacture, enabling and supporting the production SW and FW teams to bring up their software and supporting the Silicon Characterisation team. Responsibilities and Duties Plan, design, develop and debug silicon validation tests in bare metal C/C++ on FPGA/Emulator prior to first silicon Deploy silicon validation tests on first silicon and debugging them Develop automated test framework and regression test suites in Python to optimize validation efficiency Collaborate closely with engineers from many other disciplines on a variety of topics Work with Validation and Production Test engineering peers to implement best practices and continuous improvements to test methodologies Analyse test results, identify and debug failures/defects Contribute to shared test and validation infrastructure Provide feedback to architects Candidate Profile Essential:

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Technical Program Manager in GitLab’s R&D organization, you’ll lead cross functional initiatives that help teams deliver reliably, efficiently, and at scale. You’ll own programs that cut across multiple product stages and engineering teams, turning strategic priorities into clear plans, aligning stakeholders, and driving progress in an all-remote, asynchronous environment. You’ll use GitLab issues, epics, and handbook-first documentation to create visibility, remove blockers, and keep complex work moving across time zones, while partnering closely with Engineering Leadership at all levels. In you

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Engineering Manager, Continuous Deployment at GitLab, you'll build and manage a globally distributed team focused on Continuous Deployment capabilities within GitLab's artificial intelligence-powered DevSecOps platform. You'll hire engineers, shape how the team works, and guide delivery of a reliable product experience for customers. Your team will build a Continuous Deployment engine that goes beyond script execution. It will reconcile live state, coordinate durable workflows, and support artificial intelligence-native governance. You'll align technical direction with customer needs and busin

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Solutions Architect on GitLab's India team, you'll be a trusted advisor to prospects, customers, and partners across India. You'll help them understand how GitLab's AI-powered DevSecOps platform addresses technical requirements and business goals across the software development lifecycle. This role supports Commercial and Enterprise segments in India's Southern Region. Experience with Global Capability Centers (GCCs), Digital Native organizations, and startups is highly valued given the accounts you'll support. You'll partner closely with Account Executives and cross-functional teams to own te