Member Care Manager in Gurugram

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide Job Description This role

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. AI-First Culture at PayPay At PayPay, we believe the future of software development is AI-augmented engineering. Every engineer is expected to actively leverage AI tools for code reviews, testing, documentation, debugging, and productivity improvements. AI is not optional — it is a mandatory part of our daily engineering workflow. Candidates must demonstrate both hands-on experience and the right mindset to integrate AI effectively into their workflow, while maintaining the engineering rigor, ownership, and problem-solving skills that only humans can provide. Job Description PayPay India&nb

Work Flexibility: Hybrid What will you do: Facilitate all Scrum ceremonies (Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives) and ensure effective communication within the team. Work with cross-functional teams to ensure smooth collaboration and deliver high-quality products, focusing on creating high value increments that eventually meet the Definition of Done. Ensure that the team is delivering the committed work on time and within the agreed scope, while ensuring optimal performance and the elimination of blockers. Track and report on the progress of the team, ensuring that the status of sprints, work completion, and risks are communicated to stakeholders regularly. Establish and extend best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices Provide coaching and support to team members on Agile principles, Scrum practices, and effective collaboration within the embedded and hardware engineering domains. What you need: Required Qualifications: Bachelor’s degree in computer science or related discipline with total 9+ years of experience and minimum 4+ years as a Scrum Master Must have at least one Scrum Certification – CSM/ PSM1 and in-depth knowledge of agile and scrum practices and experience leading multiple scrum teams with different projects located across geographies with diverse cultures, and offshore environments. Excellent communication, interpersonal, and problem-solving skills. Experience with tools like JIRA, Confluence, or other Agile project ma

About PayPay India Referral Hiring ▼About PayPay India Referral Hiring At PayPay India, we are strengthening our referral hiring activities (hiring through referrals from employees)! To be eligible for this program, applications must be made based on referral from an acquaintance or a friend who is currently working for PayPay India or PayPay corporation in Japan. If you can relate to the "PayPay 5 senses" which are important work values for PayPay group employees, you will surely enjoy working in this environment! Let's create the No. 1 fintech company together! To apply for a job opening, please click on the “ENTRY” button on this page and fill in the necessary information. Our Hiring team will be in touch with you soon! *1 To apply via this program, you need to fill in the name of the employee working at PayPay India Private Limited. or PayPay corporation in Japan. (the person who is referring you to the company). *2 After your application is complete, we may ask the employee you have stated in the form to confirm whether or not he/she has introduced you to the job opening. *3 This form must be completed by the applicant (no substitutions) Current Job openings at PayPay India Backend Engineer Senior Backend Engineer QA Engineer Product Designer Engineering Manager Senior Technical Program Manager Data Engineer ▼About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first te

About Us: Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com . Location: This is a hybrid role based out of our Gurugram office. To balance collaboration and flexibility, we work from the office 3 days a week (Tuesday - Thursday) and from home the remaining days (Monday & Friday). The Role: As a Senior Product Manager at Sauce Labs, you will be responsible for driving the vision, strategy, and execution of key products within our portfolio. This role will be leading developer-tooling for AI-native product portfolio , working closely with teams and customers across multiple regions. You will lead cross-functional teams to deliver best-in-class solutions that meet customer needs and support the company's overall strategy. You’ll be a key decision-maker in shaping product direction from new concepts to aligning pricing packaging, partners approach, and will mentor and guide other product managers. Responsibilities: Product Vision & Strategy: Define and communicate the product vision and long-term strategy to stakeholders and team members. Lead market and competitive analysis to identify opportunities for innovation and growth. Align product strategy with overall business goals, ensuring product efforts drive revenue and customer satisfaction. Be able to lead overall ROI analysis for new product initiatives including pricing and packaging Experience working with partners and 3rd party developer ecosystem Product Roadmap Ownership: Develop and manage the product roadmap, balanci

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join our team Join a high-impact team supporting GoDaddy’s global Salesforce ecosystem. You will play a key role in delivering scalable CRM solutions while partnering with engineering, product, and operations teams. This position offers the opportunity to work on complex challenges, mentor others, and continuously improve platform performance and user experience. What you'll get to do... Manage and support GoDaddy’s Salesforce CRM platform Partner with engineering, product, and operations teams to deliver solutions Solve complex technical issues and improve system performance Support onboarding of teams to Salesforce Mentor junior team members and share best practices Configure users, roles, permissions, objects, and layouts Build reports, dashboards, and automation (Flows) Manage data quality, imports/exports, and system monitoring Provide user support, training, and documentation Develop solutions using Apex and Lightning Web Components (LWC)Build integrations using REST/SOAP APIs Automate processes using Flows, Process Builder, and Triggers Customise applications to meet business requirements Support testing, code reviews, and deployments Your experience should include... 3+ years of experience as a Salesforce Administrator and Release Engineer Experience working with Sales, Service, and Experience Cloud Strong knowledge of Salesforce configurati