New Store Opening in Hyderabad

ABOUT THIS ROLE GHX is standing up a new Human-in-the-Loop (HiTL) operations team in Hyderabad to support its ADM (Automated Document Management) platform — an AI-powered document processing system replacing legacy UiPath automation for GFax North America. The platform processes over 2.2 million Purchase Orders per year and targets a 75–85% fully-automated (touchless) rate. The team handles every document the AI cannot process autonomously. The Operations Supervisor is building this team from zero and is accountable for everything within it: throughput, field accuracy, team development, day-to-day operations management, and real-time coordination with GHX Engineering and Product teams in the United States. This is a high-visibility, inaugural role — the team’s accuracy and throughput directly determine the speed and confidence with which GHX can expand the ADM platform beyond GFax North America. KEY RESPONSIBILITIES People & Performance Management — 70% Directly supervise 15-20 Document Review Specialists; own rostering across rotational shifts, attendance tracking, and queue capacity planning against daily document volume Manage operations SLA – TAT, Quality, along with people metrics Own day-to-day operations management: shift rosters and week-offs, leave planning, planned & unplanned shrinkage, absenteeism control, and real-time reallocation of staffing to protect SLAs & operations performance metrics Set and communicate daily, weekly, and monthly throughput, AHT, and accuracy targets; monitor individual and team performance against SLA and productivity standards Participate in and present at weekly, monthly, and quarterly business reviews (WBR / MBR / QBR) — performance against KPIs, root-cause analysis of misses, and committed corrective actions Own the full performance cycle for direct reports, including goal setting, mid-year and annual appraisals, with documented performance ratings, development plans, and calibration against peer supervisors Con

Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

Opportunity Overview: We are seeking a Healthcare Analytics Analyst to join our Analytics team. In this role, you will conduct analyses that drive our strategy, inform product performance, and provide insights critical to the development of new clinical intervention strategies and product enhancements. You'll partner closely with cross-functional teams and clients to optimize auto-decisioning performance and deliver increased value. This is an opportunity to directly impact company growth and assist patients at a critical time in their healthcare journey. What you'll do: Research, build, execute and optimize auto-decisioning strategy for new client implementations Work with multiple types of healthcare data to build and maintain analytical and reporting solutions to support strategy and program decision making Identify optimization opportunities based on analyses to improve auto-decisioning performance and drive increased value for clients Perform quantitative analysis of health care cost, operational performance and clinical outcomes using claims and authorization data Track cost, utilization and industry trends to inform stakeholders of solution performance and provide insights around opportunities to optimize clinical value for patients, providers and payers Prepare information for clients, build reports, data visualization and self-service solutions for internal and external stakeholders Develop, review, and analyze detailed data sets leveraged for client reporting/analytics Collaborate with IPA team on rule refinement and metric tracking What you'll need: Must-haves 2-5 years in an analyst role, ideally at a health tech company, health plan, or healthcare consulting firm Has worked hands-on with claims data, authorization data, or utilization management data Proficient in SQL (daily use) Has built and maintained dashboards in Tableau or PowerBI for internal and external stakeholders Bachelor's degree in Health Informatics, Public Health, Data Analytics, o

Project Coordinator, Technology Operations Job Summary: We are seeking a proactive and detail-oriented Project Coordinator to join our Technology Operations team. The Project Coordinator will be responsible for coordinating planned projects, managing ad hoc tasks, and eventually taking ownership of projects under the guidance of our experienced team members. Key Responsibilities : Collaborate with Tech teams to coordinate planned projects. Follow up with team members on project deliverables and timelines. Schedule meetings, collect updates, and track progress towards project completion. Handle ad hoc project tasks, including logistical support and basic research. Gather performance metrics. Enter requisitions and new vendors into Oracle for procurement purposes. Conduct research and legwork for vendor management to support decision-making. Assist in documentation tasks such as formatting PowerPoint decks, meeting notes, and updating the Confluence wiki. Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Previous experience in project coordination or project management, preferably in a software company or technology-related environment. Able to work in the Hyderabad office 3 days a week. Strong proficiency in Microsoft Excel and PowerPoint. Excellent communication skills, both verbal and written. Experience with Claude Code/Cowork or other Agentic AI tools is a plus. Certification in project management methodologies is a plus. Experience with tools such as Jira, Aha!, Sigma, and Confluence is a plus. Skills and Abilities: Proficient with AI or possesses a hunger to become proficient. Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables. Ability to work cross-functionally and influence outcomes. Self-driven with strategic thinking and attention to detail. Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational

Opportunity Overview: Cohere Health is at the forefront of leveraging artificial intelligence (AI) to transform prior authorization, shifting from transaction-based processes to creating elevated care journeys. By integrating AI into healthcare decisioning, we aim to improve efficiency, reduce costs, and ultimately enhance patient care. This is a unique opportunity to join our rapidly growing Clinical Intelligence team, where you’ll work on building impactful healthcare technologies that streamline and optimize the prior authorization process using AI/ML and Advanced Rules Engines. What you’ll do: Contribute to the functional & technical roadmap for the team, working alongside cross-functional teams to deliver high-impact deterministic rules-based and AI-driven healthcare automation solutions. Actively support the technical design process, bringing your expertise and analysis to help make data-driven decisions Continuously discover, understand, and implement new technologies & services to maximize development efficiency Contribute heavily to feature design, development, testing, and delivery of our cloud platform and web applications Support all parts of our platform from the database to the frontend Drive daily engineering release once 2-4 times a month Perform production support duties 1-2 times a year. ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager. What we looking for: You have experience working on software development teams, building and deploying full stack web applications You are passionate about building quality products and want to own product development end-to-end, with excellent design and development stan

Opportunity Overview: Cohere Health is at the forefront of leveraging artificial intelligence (AI) to transform prior authorization, shifting from transaction-based processes to creating elevated care journeys. By integrating AI into healthcare decisioning, we aim to improve efficiency, reduce costs, and ultimately enhance patient care. This is a unique opportunity to join our rapidly growing Clinical Intelligence team, where you’ll work on building impactful healthcare technologies that streamline and optimize the prior authorization process using AI/ML and Advanced Rules Engines. What you’ll do: Contribute to the functional & technical roadmap for the team, working alongside cross-functional teams to deliver high-impact deterministic rules-based and AI-driven healthcare automation solutions. Actively support the technical design process, bringing your expertise and analysis to help make data-driven decisions Continuously discover, understand, and implement new technologies & services to maximize development efficiency Contribute heavily to feature design, development, testing, and delivery of our cloud platform and web applications Support all parts of our platform from the database to the frontend Drive daily engineering release once 2-4 times a month Perform production support duties 1-2 times a year. ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager. What we looking for: You have experience working on software development teams, building and deploying full stack web applications You are passionate about building quality products and want to own product development end-to-end, with excellent design and development stan

Opportunity Overview: We are looking for a Senior Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements Define test scenarios and success criteria for all new and existing client platform configurations Execute on configuration of platform requirements in accordance with project timelines and client expectations Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work Required Qualifications: Must-haves 3-6 years of professional experience in a Configuration Management role; Bachelor’s degree in Computer Science, Systems Engineering, or related field Problem-Solving

Opportunity Overview: Cohere Health is at the forefront of leveraging artificial intelligence (AI) to transform prior authorization, shifting from transaction-based processes to creating elevated care journeys. By integrating AI into healthcare decisioning, we aim to improve efficiency, reduce costs, and ultimately enhance patient care. This is a unique opportunity to join our rapidly growing Clinical Intelligence team, where you’ll work on building impactful healthcare technologies that streamline and optimize the prior authorization process using AI/ML and Advanced Rules Engines. What you’ll do: Contribute to the functional & technical roadmap for the team, working alongside cross-functional teams to deliver high-impact deterministic rules-based and AI-driven healthcare automation solutions. Actively support the technical design process, bringing your expertise and analysis to help make data-driven decisions Continuously discover, understand, and implement new technologies & services to maximize development efficiency Contribute heavily to feature design, development, testing, and delivery of our cloud platform and web applications Support all parts of our platform from the database to the frontend Drive daily engineering release once 2-4 times a month Perform production support duties 1-2 times a year. ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager. What we looking for: You have experience working on software development teams, building and deploying full stack web applications You are passionate about building quality products and want to own product development end-to-end, with excellent design and development stan

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role You have an uncanny knack for problem solving and you have a sharp product mindset. Our engineers are involved in all aspects of the software design process and create high-performing, scalable, and secure products. You’ll work alongside cross-functional teams to design right-size solutions that power a new market-leading Analytics platform. As a Data Engineer at StarRez, you will play a critical role in building and scaling the foundations of our Analytics & Data Platform. You’ll design and maintain reliable, secure, and scalable data pipelines and models that power a new generation of reporting, insights, and data-driven products across the StarRez ecosystem. This role sits at the intersection of data, product, and engineering. You will work closely with Data Analysts, Full-Stack Engineers, and Product teams to translate customer and business requirements into robust data solutions - enabling everything from standardised dashboards to advanced analytics and embedded intelligence. You are hands-on, pragmatic, and comfortable working in a fast-evolving environment where you’ll help shape both the technical platform and the operating model as we scale. What you’ll be doing Build and maintain scalable data pipelines to ingest, transform,

Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call. Provides ass

General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes the Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues to CSA II & CSA IIIs that cannot be resolved at base level. 6+ Months Experience, with relevant Customer Service Experience GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation compan

Forward Deployed Senior Software Engineer (Migration Tooling – RunMyJobs) OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full-stack automation fabric solutions for mission-critical business processes. Our flagship SaaS platform, RunMyJobs (RMJ) , is the first composable automation platform specifically built for ERP environments. We enable organizations to orchestrate, manage, and monitor workflows across applications, services, and infrastructure — in the cloud or on premises. Our global team of automation experts, engineers, and customer success professionals work together to deliver seamless automation transformations. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are seeking a Forward Deployed Software Engineer focused on migration tooling and customer onboarding to RunMyJobs (RMJ) . This role is part of an exciting new Forward Deployed Engineering team within the Global Professional Services team, at the intersection of Product Engineering and Go To Market teams. In this role, you will operate at the intersection of engineering and delivery. Your primary focus will be designing, building, and enhancing migration frameworks, tooling, and automation accelerators that enable customers to smoothly transition from legacy schedulers and automation platforms into RMJ. You will work closely with: Migration Architects to design scalable and reusable migration patterns Professional Services to enable efficient customer onboarding Engineering & Product to improve platform capabilities based on field learnings Customers (occasionally) to validate requirements, troubleshoot edge cases, and ensure successful implementations This is a forward-deployed engineering role — highly technical, impact-driv

Opportunity Overview: We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team. The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do: Gain a deep understanding of Cohere’s product and our health plan partners Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements Coordinates and provides day-to-day oversight of the intake staff Manage workload balancing needs of the intake team Assist in addressing case escalations and provider issues HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll Other duties as assigned ISMS roles and responsibilities Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues

Opportunity Overview: As Quality Specialist will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will apply subject-matter expertise to guide and support the training and quality needs of Intake Operations. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. What you’ll do: Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners. Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development. Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials. Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback. Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business. Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks. Support change management by communicating process updates and aligning QA expectations across impacted teams. Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness. Manage multiple concurrent priorities with independence, ownership, and accountability for deliverables, exercise discretion and independent judgment. Step into operational queues to maintain service levels and ensure continuity of operations, as needed during high-volume periods. Other duties as assig

Opportunity Overview: We’re looking for a detail-oriented, proactive People Operations Partner to join our growing team in India and support the employee experience across the full employee lifecycle at Cohere Health. In this role, you’ll help deliver smooth, compliant, and employee-friendly HR processes from onboarding through exit, while building strong relationships with employees, managers, and cross-functional partners.At Cohere, People Operations is about creating a great employee experience through simple, reliable, and scalable processes. You’ll work closely with a collaborative team and contribute to the continued improvement of HR operations, employee support, and process documentation. The role is ideal for someone who brings strong execution skills, empathy, and a curiosity to learn and improve. What you’ll do Onboarding and employee experience Support end-to-end onboarding for new hires, from pre-boarding to post-joining follow-up. Coordinate with hiring managers, IT, payroll, and other stakeholders to ensure a smooth joining experience. Conduct or support new hire orientation sessions and ensure completion of required documentation. Maintain accurate employee records and onboarding trackers. Help improve onboarding checklists, templates, and employee communications. Benefits administration Support employee benefits processes by coordinating with internal teams and external vendors. Assist with annual enrollment and renewal activities. Respond to employee queries related to benefits, wellness, and related policies. Help maintain accurate benefits data and flag discrepancies for resolution. Leave management Manage leave administration support for statutory and company leave policies. Guide employees on leave processes and documentation in line with Indian labor law and company policy. Coordinate with employees, managers, payroll, and external partners for leave processing. Maintain accurate leave records and support return-to-work coordination. Assist wi