Platform Delivery Specialist in India

At Bolna, we’re building tools that change how businesses leverage voice AI. We’re looking for a Software Engineer to build reliable, scalable systems that power millions of production conversations across languages, industries, and telephony environments. This is a high-impact, high-ownership role where you’ll work on core platform problems across distributed systems, real-time communication, developer infrastructure, and customer-facing products. Our team includes IIT alumni with experience at Bain, Atlassian, Uber, Zomato, and LinkedIn, and is backed by leading investors. Responsibilities Build systems that operate at scale: Design and build backend services that support high-volume, real-time voice AI conversations with strong reliability, performance, and fault tolerance. Own features end to end: Take problems from product requirements and technical design through implementation, testing, deployment, monitoring, and iteration. Improve platform reliability: Build systems that are observable, resilient, and easy to debug. Identify bottlenecks, reduce failure rates, and improve system availability. Work on real-time infrastructure: Solve problems across telephony, streaming audio, webhooks, queues, scheduling, concurrency, and low-latency communication. Build for developers and customers: Improve APIs, SDKs, integrations, dashboards, and internal tools that make the Bolna platform easier to use and operate. Raise the engineering bar: Contribute to technical design reviews, code quality, testing standards, documentation, incident response, and engineering best practices. Required Skills Strong engineering fundamentals: Solid understanding of data structures, algorithms, databases, networking, operating systems, and distributed systems. Backend development experience: 2+ years of experience building and operating production backend systems using Python, Go, Java, Node.js, or a similar language. Production ownership: Experience shipping software to production and own

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role This role is focused on driving new and expanded advertising revenue in India and ensuring successful business results for advertisers. You will own the full sales cycle — from prospecting to deal closure, developing long-term commercial partnerships to help advertisers achieve their business objectives while ensuring a strong and responsible experience on our platform. You’ll work closely with Customer Success Managers and key cross-functional partners to ensure advertisers achieve successful outcomes after the sale, while maintaining primary ownership of revenue growth and commercial strategy. This role is based in our Mumbai office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Prospect, qualify, and close new advertising opportunities, leading the full sales cycle from initial engagement through contract execution. Own and achieve a defined revenue target within an assigned territory or vertical. Develop and execute structured account plans to drive advertiser ROI and long-term revenue growth. Build and maintain relationships with senior-level advertising decision-makers, delivering strategic guidance and actively gathering their feedback. Structure and negotiate complex commercial agreements. Quantify opportunities through clear, data-driven business cases aligned to advertiser objectives. Lead cross-functional collaboration across Product, Engineering, Marketing, Policy, and Operations to support complex deals. Par

Title: Senior SDET About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: A technology platform that provides all participants with benefits of scale in collections. The product has a single minded focus, non-biased/ underwriting influenced optimization which produces better results than individual lenders can. The product uses innovative AI engines and ML models to provide insights. About the role: Experience in testing of Web/mWeb, mobile app and API. Help in automation as per project needs (UI/API). Expectations/ Requirements · Educational qualification: BE/ B.tech/ MCA/ M.tech · Require 2 - 6 years of experience in manual (functional, regression, sanity, integration) and automation (Selenium/Appium/API) testing · 2+ years of relevant experience in Automation and Manual Testing. · 2+ years of experience in Automation, Selenium and Java. · Should have experience using any framework like - Cucumber / BDD / Any other. · Should have experience using any framework like Rest Assured. · Analyzing requirements/PRD and creating test cases. · Should be well versed in sanity, functional, re-testing, integration and regression testing. · Experience in Web, mWeb, mobile application testing. · Experience in API (Web Services) testing. · Experience in writing SQL queries and exposure to MySQL DB. · Should be well versed in defect life cycle and have hands-on experience in Jira. · Working experience in Linux. · Understands aspects of Agile methodology. · Experience in Selenium Web Driver/Appium. · Experience in API automation. · Experience in Programming lan

Marketing Director- Paytm (Inference and Agentic AI) Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview: Paytm is looking to hire a Marketing Director to own B2B marketing, demand generation, product marketing, and sales enablement for Paytm’s Inference and Agentic AI products. This is a managerial role that will lead a team of marketing managers and drive marketing across enterprise clients and mid market merchants. The role will be responsible for building market presence, qualified pipeline, product launches, agentic marketing initiatives, and sales enablement programs across Paytm AI products including Pi Commerce and future AI agents. The candidate will own positioning, messaging, GTM communication, lead generation, demand generation, account engagement, and customer marketing across digital, offline, and agentic channels. The role requires strong B2B SaaS marketing experience, product marketing judgment, demand generation depth, team leadership, and ability to convert AI product capabilities into clear business value. Key Responsibilities Own end-to-end marketing strategy for Paytm AI products across Enterprise and Mid-Market segments. Drive demand generation through digital campaigns, webinars, events, ABM, content, and partne

Title: Product Management Intern About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms About the Role: We are looking for enthusiastic Product Interns to join our Product & Integrations team and support the execution of key SuperApp and digital experience initiatives. The role will provide hands-on exposure to product planning, documentation, user journey analysis, competitor research, and coordination with design and engineering teams. Key Responsibilities: *Assist in preparing product requirement documents (PRDs), user stories, and flowcharts *Conduct competitor and market research *Support in sprint planning and QA coordination *Help document platform behavior and test cases *Coordinate with cross-functional teams to track execution *Assist in maintaining dashboards, trackers, and reporting Preferred Skills: *Strong written and verbal communication *Understanding of digital/mobile product lifecycle *Basic familiarity with tools like Jira, Confluence, Excel/Sheets, or Figma is a plus *Curiosity to learn and contribute in a fast-paced environment Why join us? - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ re

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI. Role Overview Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business. This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition. The role involves owning the full order to cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter. The candidate will play a key role in building scalable, audit ready systems that improve financial control, reduce leakage, and enable efficient business growth. Key Responsibilities Order to Cash Operations Own end to end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement. Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections. Coordinate with central finance and accounts receivable teams to ensure GST compliant, PO aligned, and accurately booked invoices. Drive collections follow ups with enterprise clients in partnership with business teams and escalate overdue receivables. Manage billing adjustments including credit notes, disputes, and corrections. Revenue Assurance and Financial Co

Title: Product Management Intern About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms About the Role: We are looking for enthusiastic Product Interns to join our Product & Integrations team and support the execution of key SuperApp and digital experience initiatives. The role will provide hands-on exposure to product planning, documentation, user journey analysis, competitor research, and coordination with design and engineering teams. Key Responsibilities: *Assist in preparing product requirement documents (PRDs), user stories, and flowcharts *Conduct competitor and market research *Support in sprint planning and QA coordination *Help document platform behavior and test cases *Coordinate with cross-functional teams to track execution *Assist in maintaining dashboards, trackers, and reporting Preferred Skills: *Strong written and verbal communication *Understanding of digital/mobile product lifecycle *Basic familiarity with tools like Jira, Confluence, Excel/Sheets, or Figma is a plus *Curiosity to learn and contribute in a fast-paced environment Why join us? - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ re

About Us Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: 4–10 years of exper

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm Money is looking for a strategic and growth-driven Business Head – Mutual Funds & NFO to lead one of the most critical charters within our wealth business. This role will own the complete Mutual Fund and New Fund Offer (NFO) business, including business strategy, product growth, partnerships, customer acquisition, revenue acceleration, platform innovation, and market expansion. The ideal leader will bring deep expertise in mutual fund distribution, passive and active investment products, investor behavior, AMC partnerships, and digital wealth ecosystems, while building a scalable business that democratizes investing for millions of Indians. This is not just a distribution leadership role. It is an opportunity to define the next phase of retail investing by building India’s most intelligent, accessible, and high-growth MF platform. Key Responsibilities: 1. Business Ownership & P&L Leadership * Own end-to-end P&L for the Mutual Funds and NFO business * Define annual and long-term growth strategy * Drive topline growth, profitability, customer expansion, and AUM scale * Build category growth roadmap across: Equity Mutual Funds, Debt Funds, Hybrid Funds, Index Funds, ETFs, International Funds, Thematic / Sectoral Funds 2. NFO Strategy & Execution * Lead the complete NFO business charter * Identify high-potential fund launches and build GTM strategy * Drive subscription volumes across marquee NFO launches * Partner with AMCs for exclusive campaigns and launches * Build strong investor education and conversion funnels around NFO participation 3. Growth & Customer Acquisition * Drive MF in

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire an Enterprise GTM Lead to own the go to market charter for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead business managers and client onboarding managers, and will work closely with enterprise sales teams to drive pipeline, deal conversion, onboarding, and client success. The role sits at the center of Paytm’s enterprise AI charter and involves shaping GTM strategy, enabling sales teams, supporting client pitches, structuring commercials, and ensuring strong post sale execution. The candidate will be responsible for building a repeatable enterprise sales motion for Paytm AI agents, including Pi Commerce and future AI products. The role requires strong commercial judgment, enterprise stakeholder management, execution discipline, and ability to work across sales, product, technology, finance, and marketing teams. Key Responsibilities Enterprise GTM Strategy and Business Ownership Own the enterprise GTM strategy for Paytm AI agents across existing and new enterprise clients. Build and execute sales enablement, pipeline generation, deal conversion, onboarding, and account expansion plans. Work with leadership to define target segme

About Us: Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the team: Paytm Loyalty & Rewards is a B2B engagement and retention platform that enables enterprises to acquire, engage, and retain customers, partners, and employees through data-driven loyalty programs. The team builds and manages end-to-end solutions including loyalty infrastructure (points, cashback, tiers, gamification), a large rewards marketplace (vouchers, travel, merchandise, experiences), and campaign engines (cashback offers, referrals, scratch cards). It also powers incentive programs for sales teams, dealers, and employees, with seamless digital fulfilment via Paytm Wallet, UPI, and vouchers. Serving brands across FMCG, banking, fintech, telecom, and e-commerce, the team helps drive customer lifetime value, repeat engagement, and measurable business outcomes through scalable, tech-led loyalty solutions. About the Role: We are seeking results-driven and relationship-oriented candidates to drive strategic partnerships in the loyalty and rewards ecosystem. The role involves identifying, negotiating, and onboarding brands, merchants, and corporate partners to expand our loyalty program offerings, enhance member engagement, and drive incremental revenue. Key Responsibilities: Partnership & Acquisition Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups. Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements. Build multi-sector partner portfolios to enhance member redemption and earning opportunities. Account Management & Relationship Building Manage key partner accounts to e

Job Title: ESOP Management Specialist – HR Operations Location: Noida Role Overview We are looking for a detail-oriented and process-driven ESOP Management Specialist to manage the end-to-end administration of the Employee Stock Ownership Plan (ESOP). The role will partner closely with HR, Finance, Legal, Payroll, and external stakeholders to ensure seamless execution of equity programs while maintaining compliance, accuracy, and a superior employee experience. Key Responsibilities • Manage the complete ESOP lifecycle, including grant creation, vesting schedules, exercises, lapses, cancellations, and exits. • Maintain accurate employee equity records and ensure timely updates in the ESOP management platform. • Coordinate with Finance, Legal, Payroll, and external trustees/vendors for smooth execution of ESOP-related transactions. • Prepare and validate grant letters, exercise documentation, employee communications, and regulatory reports. • Support onboarding and offboarding processes related to equity grants and settlements. • Ensure compliance with company policies, accounting standards, tax regulations, and applicable statutory requirements. • Address employee queries regarding grants, vesting, exercises, taxation, and policy interpretation. • Generate periodic MIS reports, dashboards, and analytics on ESOP utilization, vesting, exercises, and outstanding grants. • Conduct regular audits and reconciliations to ensure data accuracy and process compliance. • Identify opportunities to automate and improve ESOP administration processes. Required Qualifications • Bachelor's degree in Human Resources, Finance, Commerce, Business Administration, or a related discipline. • 3–7 years of experience in HR Operations, Equity Administration, ESOP Management, or Total Rewards. • Experience handling employee equity programs in a listed or high-growth organization is preferred. • Strong understanding of ESOP regulations, equity administration, taxation, and co

About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About team : DevicesTech is a strategic and critical center of technology within the Paytm payments vertical that builds scalable payment solutions to offer a secure & seamless payment experience to millions of users with devices ranging from the versatile flagship devices - All-in-One POS and Soundbox to the small yet powerful - Linux POS. The EDC machines accept all payment methods(All debit and credit cards, Paytm wallet, net-banking, All UPI apps) using our range of Paytm devices. The IoT devices support innovative payment workflows to prevent frauds and increase overall engagement of the merchants and consumers. Millions of devices are deployed in the country from large store chains to smaller merchants with an aggressive market focus accomplishing very fast growth. This scale is made possible with the underlying core technology platform built by the Devices Tech team that is scalable with robust security and a highly accurate transactional system with safe money movement. The Devices Tech builds and owns a mix blend of EDC and IoT(Internet of Things) middleware services powered by several Java microservices, mix of Sql and NoSql databases, distributed architecture on cloud with many AWS managed and self manages tools and services, and inhouse devices SDKs built by our Android and Embedded System team. About the Role: We are looking for a highly analytical and business-oriented Subscription Growth Manager to drive recurring revenue, retention, collections, renewals, and merchant lifecycle management for the Soundbox subscription business. The role will be responsible for owning subscription revenue performa

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Drive user acquisition, engagement, and retention for our Insurance platform, accelerating growth and increasing market share in the insurance investment space. Responsibilities: - Develop and execute data-driven growth strategies to boost user adoption and transaction volume for insurance products. - Design and implement A/B tests and experiments to optimize user journeys, improving key metrics such as reach, CTRs, conversion rates and customer retention. - Analyze user behavior and identify opportunities for product enhancements, marketing campaigns, and customer segmentation. - Collaborate with product, and engineering teams to launch and refine growth initiatives. - Monitor and report on key performance indicators (KPIs) such as CTRs, conversions, customer acquisition cost (CAC), and customer lifetime value (CLTV), providing actionable insights to stakeholders. - Identify and leverage new distribution channels, partnerships, and digital platforms to expand reach. - Implement user feedback loops to improve user awareness, product experience and increase conversion. - Focus on increasing repeat investments and enhancing overall investor lifetime value. Requirements: - Experience in growth marketing, product growth, or related roles. - Proven track record in driving growth, preferably within the fintech, investment, or financial services sectors. - Strong analytical skills with proficiency in tools such as Clevertap, Moengage, Google Analytics, SQL, or similar platforms. - Hands-on experience with A/B testing and experimentation frameworks. - Prior experience or understanding of user acquisi