Product Support Engineer in India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Product Express Reporting and Analytics Job Title Specialist - Product Express Reporting and Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Product Express is a no-code process orchestration and data capture platform. Product Express makes it simple, fast and transparent for Customers to adopt Mastercard products and services, directly and/or with our ecosystem partners. Customers can easily select the best payment solutions for their needs, quickly identify the right partners to implement them – when partners are relevant, and progress from application to launch with full transparency at every step. Part of Mastercard Optimization tea

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, Product Resilience Mastercard Move is empowering next generation of payments between people and businesses, whether money is moving domestically or across borders, by delivering the ability to pay and get paid with choice, transparency and flexibility. Cross-border Services is within the Mastercard Move product portfolio, focusing on delivering fast, transparent and seamless solutions and value-added services for customers to make payments to the world through one integration. As part of scaling our business, we look towards customer success to drive higher volume and promote stickiness. For most of these situations, we need a seasoned product manager with the ability to use cross-border payments subject matter expertise, functional knowledge, technical nous and broader end-to-end view of the deployed solution that may or may not be customized by our customer during implementation. Issue logging/tracking and developing solutions to overcome frictional elements that are raised by our clients in a timely manner is extremely relevant. As Manager, Product Manager for Cross Border Services, you will be responsible to work with implementation/solution architects, customer configuration teams, network product managers, operational and customer support teams, technical product m

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales,social, compliance, risk, platforms and partnership & economics. The ACOE's delivery framework is designed to provide relevant and contextual insights for data-driven decisions. This includes a one-stop solution for metrics, dashboards driving actionable insights, optimization of performance, experimentation, measuring pre/post feature impact, sizing the ROI of opportunities, prioritization of opportunities, anomaly-driven alerting mechanisms, root cause analysis of metric deviation, and exploratory hypothesis testing. The Difference You Will Make ACOE is seeking a Lead, Advanced Analytics, Marketplace to help Airbnb enable travel for millions of guests and hosts on our platform. This individual will play a pivotal role in supporting strategic business and product initiatives through detailed data analysis, metrics creation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving business and product decisions across topic areas across the company. A Typical Day Design and build metrics / dimensions to monitor product and business performance. Build sophisticated reporting, analytical tools, and dashboards that emp

Role Summary: GHX India seeks a trustworthy, highly motivated and detail-oriented individual. The Credentialing Analyst will be primarily responsible for analyzing and processing healthcare documents submitted by vendor representatives for registration. Responsibilities: Reports to Manager/Supervisor of Product Operations Maintain the appropriate quality score when processing documents Ability to process the appropriate number of documents per hour Ability to turn documents around in the appropriate turnaround time Process multiple document queues Effectively balance multiple tasks and roles Other responsibilities, as assigned. Skills & Abilities: Efficiency, organization, and effective time management Strong written skills Attention to detail Education and Experience- A bachelor’s degree is required Healthcare/Laboratory/Pathology experience preferred Experience in Data entry/ Document verification favored Experience in back-office support preferred Minimum 1+ years of experience in Data Quality Assurance, Data/Document Management, Healthcare domain, or other medical background. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About Airbnb: ​Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 85,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people. What you’ll do Understanding of workforce metrics (SLA, shrinkage, occupancy, adherence, AHT, etc.) with an ability to incorporate insights into planning Deep execution on Queue management, while effectively communicating strategies, processes across Broader Airbnb team and our Outsourced Partners Strong skills in information gathering, data collection with analysis, and reporting SLA performance to broader domains Performance reporting with strong footprint of WFM metrics, RCA with supported narratives using trends and current performance Support site-level resources with real-time management of schedule adherence and analyze performance data to identify opportunities to operate more effectively and efficiently Communicate clearly and empathetically around strategies and business needs; build trust and transparency Self-starter/Teamwork abilities: Workforce analyst must be able to work independently as well as function effectively as a member of a team Ability to handle dynamic situations: They require the ability to work effectively in a fast-p

Project Coordinator, Technology Operations Job Summary: We are seeking a proactive and detail-oriented Project Coordinator to join our Technology Operations team. The Project Coordinator will be responsible for coordinating planned projects, managing ad hoc tasks, and eventually taking ownership of projects under the guidance of our experienced team members. Key Responsibilities : Collaborate with Tech teams to coordinate planned projects. Follow up with team members on project deliverables and timelines. Schedule meetings, collect updates, and track progress towards project completion. Handle ad hoc project tasks, including logistical support and basic research. Gather performance metrics. Enter requisitions and new vendors into Oracle for procurement purposes. Conduct research and legwork for vendor management to support decision-making. Assist in documentation tasks such as formatting PowerPoint decks, meeting notes, and updating the Confluence wiki. Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Previous experience in project coordination or project management, preferably in a software company or technology-related environment. Able to work in the Hyderabad office 3 days a week. Strong proficiency in Microsoft Excel and PowerPoint. Excellent communication skills, both verbal and written. Experience with Claude Code/Cowork or other Agentic AI tools is a plus. Certification in project management methodologies is a plus. Experience with tools such as Jira, Aha!, Sigma, and Confluence is a plus. Skills and Abilities: Proficient with AI or possesses a hunger to become proficient. Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables. Ability to work cross-functionally and influence outcomes. Self-driven with strategic thinking and attention to detail. Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational

Product Manager 2 - SCM Marketplace About Team Myntra’s product management team builds technology products that empower our customers’ shopping experience and enables the smooth flow of products from suppliers to our customers’ doorsteps. We work on areas such as building massive-scale internet-applications, engaging user-interfaces, big-data analytics, mobile apps, workflow systems, inventory-management etc. Using technology & design every employee has the power to have an incredible impact in the life of Indian consumers. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive ecommerce platform. Our Product Vision is to be the most innovative fashion-tech leader, crafting trusted, efficient, immersive & inspiring content and commerce experiences for our customers such that Myntra becomes a part of their life whilst also creating an ecosystem to support brands to build their identity and flourish. Supply Chain Management (SCM) Product Team Myntra Supply Chain Management systems form the backbone of our core business and customer experience. Any business runs on a simple construct of Demand (Consumer) and Supply (Producer). However, a set of complex and intricate methods, processes and systems connect the demand with supply in a deterministic and predictable way. These methods, processes and systems collectively form the Supply Chain for the business. The multi-billion-dollar Myntra business fundamentally rests on a set of highly scalable, robust and intelligent Supply Chain Management systems that solve real world problems of predicting the demand from millions of our customers, for a combination of millions of products from our product catalog, and intelligently connecting that demand to thousands of national and international sellers or suppliers using a set of advanced homegrown tech produc

Job Title: Treasury Product BA About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage.

Overview: The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit Insights team biographies at https://www.guidepoint.com/insights/#team . What You’ll Do: Work closely with the Insights team to execute teleconferences that will cover a wide range of sectors including tech/media/telecom, consumer, industrials/materials/energy, healthcare and financials Proactively monitor pipeline of upcoming call topics so experts can be identified or selected 1-2 weeks before scheduled call date Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network and communicate with potential experts to answer questions or discuss/verify their credentials Recruit new advisors to join the Guidepoint network, using a variety of outreach tools and resources provided. Communicate with potential experts via phone to answer questions or discuss/verify their credentials Develop effective screening criteria for experts to test knowledge of subject matter; Review responses to screening questions from experts to gauge sufficient knowledge of subject matter Finalize scheduling and call logistics details directly with experts What You Have: Bachelor’s degree or higher with strong academic record is required 1-2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation Prior experience in cold calling and sending cold emails, generating leads would be great Excellent communication and interaction skills, including demonstrated

Customer care service, also known as customer support, is the assistance that a company provides to its customers before, during, and after they use a product or service. It's about helping customers have a positive experience with the brand. Customer care service can include: Troubleshooting: Helping customers fix issues with a product or service Responding to questions: Answering general questions from customers Making suggestions: Offering product suggestions to customers Going the extra mile: Doing small favors or bending the rules to help customers Supporting emotional needs: Ensuring that agents solve customer problems while also supporting their emotional needs Some skills that can help with customer care service include: Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

Customer care and customer service are both processes that help customers with a product or service, but customer care focuses more on building an emotional connection with the customer: Customer care Involves building an emotional connection with customers and ensuring that agents solve customer problems while also supporting their emotional needs. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Customer service Involves providing support to customers before, during, and after they purchase a product or service. This may include answering questions, resolving concerns, or troubleshooting problems. Some qualities of good customer service include: Empathy: Understanding another person's emotions and perspective Problem solving: Being able to solve problems Communication: Being able to communicate effectively Active listening: Focusing completely on what another person is saying Promptness: Handling customer concerns in a timely manner Professionalism: Treating customers with respect and representing the company in a good light

Collaborate with other teams They collaborate with other teams, such as technical support, sales, or product development, to resolve customer issues. Coach and train They coach and train their team to be successful agents. Identify customer service channels They identify customer service channels and solutions for managing customer concerns. Some skills that are important for customer support executives include: Communication skills Problem-solving skills Empathy Technical proficiency Time management Patience Adaptability Attention to detail

About the Role: We are looking for a highly analytical and data-driven Business Analyst who can derive actionable insights to support business growth, product strategy, and operational efficiency. The ideal candidate should have strong problem-solving abilities, hands-on experience with SQL and Power BI, and the ability to work closely with cross-functional teams to drive data-backed decision making. Key Responsibilities: ● Analyze large datasets to identify trends, business opportunities, and performance gaps. ● Build and maintain dashboards, MIS reports, and business performance trackers using Power BI. ● Write complex SQL queries for data extraction, validation, and analysis. ● Partner with business, product, marketing, and operations teams to support strategic initiatives. ● Monitor key business metrics and provide actionable recommendations to stakeholders. ● Automate recurring reports and improve reporting efficiency. ● Present insights and findings to leadership teams in a clear and structured manner. Requirements: ● 2–5 years of experience in Business Analytics / Data Analytics. ● Strong proficiency in SQL and Power BI is mandatory. ● Good understanding of data visualization, reporting, and dashboarding. ● Strong analytical thinking and problem-solving skills. ● Experience working with large datasets and deriving business insights. ● Excellent communication and stakeholder management skills. ● Prior experience in fintech, consumer internet, or digital businesses will be preferred. Preferred Skills: ● Knowledge of Excel, Python, or other analytics tools is a plus. ● Exposure to product analytics, customer lifecycle analysis, or performance marketing analytics would be an advantage.

Job Title NPSS Quality Assurance Manager Job Description Job Title: NPSS Quality Assurance Manager Lead and execute compliant, risk-based assurance for computerized systems that support medical device quality and business processes. This role combines hands-on Computer System Validation (CSV), quality oversight, stakeholder leadership, and audit readiness across the system lifecycle. Focus CSV / CSA and Quality Assurance Experience 8+ years in regulated environments Work Model Office-based / Hybrid designation to be confirmed The opportunity As an NPSS QA Manager, you will own and strengthen the validation and assurance framework for non-product software and computerized systems used in a regulated medical device environment. You will partner with process owners, IT, Quality, Regulatory, Cybersecurity, Privacy, suppliers, and project teams to ensure systems are fit for intended use, compliant, inspection-ready, and maintained in a validated state. Your role Provide quality oversight and consultancy across the full computerized system lifecycle, including intended use, classification, validation planning, requirements, risk assessment, supplier assessment, test strategy, traceability, release, change control, periodic review, incident and problem management, and retirement. Develop, implement, and maintain computerized system validation deliverables, procedures, and guidance for CSV and Computer Software Assurance (CSA). Collaborate effectively with project teams and the NPSS team, consistently applying current GxP standards. Apply a risk-based, critical-thinking approach that scales assurance activities to patient safety, product qual