Product Support Lead in Bengaluru

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for a Principal AI Engineer, who craves variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. You Will: Own the target-state architecture for Smartsheet's AI platform, defining the standards that bind Data, Agents, Knowledge Graph, Context Graph into one coherent system. Set the architecture for the agent harness and sub-agent framework including orchestration, lifecycle, hand-off contracts, Evals (Offline and Online) and capability-tier classificati

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role As a Forward Deployed Engineer for Implementation Partners at DevRev, you will be the technical bridge between DevRev, our implementation partners, and their customers. You will combine strong software engineering, systems integration, applied AI, and customer-facing problem solving to help partners successfully design, build, deploy, and scale solutions on the DevRev platform. This is not a traditional software engineering role. You will operate at the intersection of engineering, solution architecture, partner enablement, product expertise, and delivery . You will work directly with partners and customers to understand requirements, scope solutions, unblock implementations, and translate complex business workflows into AI agents, integrations, automations, and repeatable vertical solutions. You will own the technical partner journey end to end — from onboarding, enablement, and certification through solutioning, implementation delivery, technical adoption, and ongoing partner success. At the same time, you will build reusable internal tools, frameworks, playbooks, and product capabilities that allow DevRev and its partners to scale across multiple implementations. Success in this role requires strong techn

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role We are looking for a Quality Architect/Lead with hands-on experience building quality systems and has deep expertise in building and scaling test automation frameworks.The role requires an individual who applies systems thinking to solving complex problems. They should be able to understand the product from various perspectives and be able to effectively create testing programs that validate not just functionality but performance, reliability and user experience.DevRev is building a next generation AI native product that requires us to build novel test systems for the Agent AI platform. The role is mult-faceted and is going to continuously evolve with time. What you'll do Test Case Design and Documentation Actively use AI and intelligent agents to accelerate test generation, test maintenance, and coverage expansion. Leverage LLMs to convert requirements, user stories, and production incidents into high-quality automated test cases. Reduce reliance on manual test case creation by introducing AI-assisted automation workflows, with human review and ownership. Apply AI to optimize test selection, prioritization, and execution based on risk, code changes, and historical failures. Use AI to assist in identi

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! About Couchbase Couchbase is the Operational Data Platform for AI. Our customers don't run AI in a lab — they run it in production, where agents remember, reason, and act on live operational data. With the Couchbase AI Data Plane, we give those agents one governed layer for memory, context, tool access, and MCP, deployed anywhere from public cloud to Kubernetes to the edge to air-gapped environments. Amadeus, Cisco, Comcast, FICO, PepsiCo, United, Verizon, and Wells Fargo trust us with their data. That means AI security isn't a side topic here. It's adjacent to the product, and it's the environment we operate in every day. The Role We're hiring a Sr. Security Operations Engineer to join Couchbase's global Information Security team as our second dedicated SecOps engineer. We think the interesting work in security

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! AI Platform Engineering Location: Bangalore (Hybrid - in office at least 3 days/week) About the Role We are seeking an experienced and visionary technology leader to lead the development and scaling of our Operational AI platform capabilities. This role will own the strategy, architecture, delivery, and operational excellence of Couchbase AI Cloud Platform capabilities. This is a strategic leadership role at the intersection of distributed systems, cloud-native platforms, and AI. You will lead a large, multi-layered engineering organization responsible for delivering The Operational Data Platform for AI, while partnering closely with Product, Design, SRE, and Go-To-Market teams. Your leadership will directly influence company growth, customer adoption, platform reliability, and Couchbase’s competitive pos

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We are looking for an AI Engineer II to design, build, and deploy cutting-edge generative AI applications , including agentic workflows and intelligent chat experiences , that transform how employees interact with their benefits. This role goes beyond individual contribution—you will own complex AI features end-to-end , influence architecture decisions around LLMs and agent systems , and mentor junior engineers . You will play a key role in bringing secure, scalable, and high-performance AI solutions to production using AWS cloud technologies. You will collaborate closely with software engineers, architects, product managers, and cross-functional teams to deliver seamless and impactful user experiences Key Responsibilities 1. Solution Design & Development Lead the design and development of scalable, secure, and high-performance applications . Architect robust backend systems and integrate them with frontend applications and third-party services. Drive technical decisions and participate in design reviews alongside senio

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Principal Software Engineer - Java Zephyr Enterprise Lead and implement complex change, challenging business problems and build highly scalable applications Provide technical leadership guidance across the team and broader engineering organization. Serve as the primary subject matter expert, driving technical excellence and informed decision-making. Product intro Zephyr Enterprise is undergoing a transformation to better align our products to the end users’ requirements while maintaining our market leading position and stron

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior Software Engineer – Java Solve challenging business problems and build highly scalable applications. Design, document and implement solutions in Java 8 and 17. Build and deploy services based on the AWS platform. Work with a high-performance team, working with continuous delivery and heavy test automation Product intro Zephyr provides test management capabilities to Atlassian products, working as a plugin/extension for Jira and Confluence, for managing both manual and automated testing processes. Using AI, users can transform thei

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior Software Engineer - C++ TestComplete Developing and maintaining the testing tool using C++. Collaborating with the team to implement and enhance backend functionalities. Tech stack: C++, C#, Delphi, Avalonia, Windows programming (COM, WinApi), GUI (DevExpress) Product intro All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will join the Portworx team in Everpure, which is responsible for delivering the highest quality Portworx Enterprise products. You will be contributing clean & robust code, be customer oriented and put quality first.A WHAT YOU'LL DO Designing and developing cloud native microservices and integrating new features to Portworx products Bringing a focus on design, development, unit/functional testing, code reviews, documentation, continuous integration and continuous deployment Debug product and performance issues in large scale clusters using AI tooling Collaborating with peers and stake-holders to take solutions from initial design to production Take full ownership of design and development activity by adapting to customer feedback and handling issues found in unit testing, system testing and customer deployments Experimenting with new technologies in order to push the state-of-the-art and innovate new solutions. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING BS in Computer Science 8+ years of experience in Designing, Development and Testing of Enterprise products (Golang preferred). Good understanding of Microservice Architectures and Cloud Native platforms Designing and owning micro services to operate and scale in a di

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Exa team and lead the charge in redefining enterprise storage by unifying block, file, and object protocols across hybrid-cloud environments. You will combine deep technical expertise in distributed systems with hands-on people leadership to guide architectural decisions and mentor high-impact engineers. This is a unique opportunity to build new engineering teams from the ground up and drive industry-leading innovation alongside Product and Architecture partners. Your work will directly impact how customers consume, scale, and operate mission-critical storage infrastructure. WHAT YOU'LL DO Establish and scale a new engineering organization focused on critical Exa platform services, ensuring a foundation of long-term success, technical excellence, and a high-performing culture. Own the successful delivery of complex, high-scale engineering features for the Exa platform, ensuring world-class security, reliability, and availability across multi-array and hybrid-cloud deployments. Define the technical vision and execution roadmap in close partnership with Product Management and Architecture, translating customer needs into a measurable business impact for Pure Storage. Drive a culture of operational rigor, owning the refinement of engineering processes around observability, CI/CD, and incident response, while actively mentoring the next generation of technical leads. WHAT YOU BRING Leadership and Scaling: Pro

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Staff Security Operations Engineer , you will own and continuously mature capabilities across Attack Surface Management, Vulnerability Management, Zero Trust, Secrets and Credential Security, Detection Engineering, and Security Automation . This is a hands-on role requiring strong security engineering expertise combined with the ability to build teams, establish operating processes, measure outcomes, and drive remediation across Engineering, Cloud, Infrastructure, and Product organizations. You will partner closely with GISO leadership and global security teams to translate security strategy into measurable execution and risk reduction. WHAT YOU’LL DO Lead and mature enterprise Attack Surface and Vulnerability Management capabilities across cloud, infrastructure, endpoints, applications, and internet-facing environments. Drive risk-based vulnerability prioritization using asset criticality, exposure, exploitability, known exploitation, threat intelligence, and compensating controls. Establish operating processes, remediation SLAs, KPIs/KRIs, dashboards, and governance to measure and drive security risk reduction. Identify systemic security gaps and develop scalable technical and operational solutions. Provide technical leadership across Zscaler/Zero Trust, secrets and credential security, SIEM/detection engineering, EDR, cloud security, and security automation. Drive automation and integrations using APIs, sc

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You will join the Portworx team in Everpure, which is responsible for delivering the highest quality Portworx Enterprise products. You will be contributing clean & robust code, be customer oriented and put quality first.A WHAT YOU'LL DO Designing and developing cloud native microservices and integrating new features to Portworx products Bringing a focus on design, development, unit/functional testing, code reviews, documentation, continuous integration and continuous deployment Debug product and performance issues in large scale clusters using AI tooling Collaborating with peers and stake-holders to take solutions from initial design to production Take full ownership of design and development activity by adapting to customer feedback and handling issues found in unit testing, system testing and customer deployments Experimenting with new technologies in order to push the state-of-the-art and innovate new solutions. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING BS in Computer Science 8+ years of experience in Designing, Development and Testing of Enterprise products (Golang preferred). Good understanding of Microservice Architectures and Cloud Native platforms Designing and owning micro services to operate and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE From redesigning our customers’ experience with our Modern Data platforms and services, to evolving our own internal tools and ways of working, we are taking deliberate steps to invest and innovate in critical areas to delight our customers and outdistance our competitors. Everpure is looking for Software Engineers who can help drive this digital transformation and set Pure up for continued growth. WHAT YOU'LL DO Designing and implementing creative new algorithms and technologies for high-performance, highly scalable, and highly reliable systems (think six 9’s); Owning and delivering innovation end-to-end, from concept to shipped product; Analyzing and solving challenging problems through persistence and insight; Working as a team with smart peers who inspire you and who are inspired by you; Making customers really happy, because that’s why we do what we do; Learning a ton, whether you know a lot, or nothing about system software. We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING 8+ years strong expertise in using C++, Java, Go or related programming languages Proven design sensibility and the willingness to work in a collaborative, team oriented environment; Experience in any number of related systems software projects e.

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Pipeline Engineering team at Everpure™ as a Software Engineer to build, own, and operationally scale the microservices and Temporal workflows driving continuous integration for FlashArray, FlashBlade, and Hyperscale. In this developer-first role based in Bangalore, you will design durable production services and agentic AI tools that directly reduce time-to-signal, optimize compute utilization, and absorb operational toil across our global engineering workforce. WHAT YOU'LL DO Architect Deterministic CI Workflows: Design and deploy production microservices and durable Temporal workflows that make pipeline execution resilient, resumable, and fully debuggable for enterprise storage platforms. Optimize Compute & Testbed Utilization: Extend in-house scheduling logic and placement algorithms across bare-metal hardware and VM fleets to minimize queue times and maximize infrastructure efficiency. Build Operational AI Agents: Engineer RAG pipelines and agentic workflows over failure logs, vector stores, and test metadata to automate root-cause analysis, flake classification, and developer triage. Drive Platform Observability & Ownership: Establish key platform metrics—including time-to-signal and pass/flake rates—while operating your services end-to-end to ensure long-term stability and eliminate recurring failure modes. Collaborate Across Product Teams: Partner with platform and product engineering group