Product Support Operations Associate in India

About the Team ChatGPT relies on a large and growing GPU fleet to serve inference workloads reliably and efficiently. Our team builds the software, tooling, and operational systems that help manage this fleet at scale. We work across production engineering, distributed systems, capacity management, and operational automation to improve reliability, reduce manual work, and make better use of available compute. About the Role We are looking for a software engineer with experience building or operating large-scale production systems. You will develop the systems that help manage the GPU fleet powering ChatGPT, including tooling for fleet health, capacity planning, operational automation, and incident response. You will work closely with infrastructure, research, and product engineering teams to improve reliability, developer productivity, and compute utilization. This role is a good fit for engineers who enjoy solving complex operational problems and building software that makes production infrastructure easier to run at scale. In This Role, You Will Build software and internal tools to manage large-scale GPU infrastructure supporting ChatGPT inference. Develop systems for capacity planning, fleet health monitoring, and resource utilization. Automate operational workflows, including incident detection, diagnosis, and response. Identify and address bottlenecks affecting fleet reliability, scalability, and performance. Partner with infrastructure, research, and product engineering teams to improve the compute platform. You Might Thrive in This Role If You Have experience operating large-scale production infrastructure, GPU clusters, or other compute-intensive distributed systems. Have a background in production engineering, site reliability engineering, infrastructure engineering, or platform engineering. Have built software that automates operational workflows and reduces manual work. Have worked with distributed infrastructure, cluster orchestration, or large-scale int

About the Team The Solutions Engineering team is made up of trusted technical advisors who help organizations adopt OpenAI’s technology safely, effectively, and responsibly. We partner closely with customers, Sales, Product, Engineering, and Security to translate frontier AI capabilities into practical workflows that create real-world impact. Cybersecurity is one of the most urgent areas where AI can help. As frontier models become more capable at reasoning over code, logs, infrastructure, and security evidence, organizations need guidance on how to evaluate, validate, and deploy these systems safely. Our goal is to help customers move from identifying risks to implementing solutions. About the Role We are committed to bringing together people from diverse backgrounds and perspectives who are excited to help build and deploy safe, useful AI. We are seeking a solutions engineer to partner with our Enterprise customers and ensure they achieve tangible business value from our models through the OpenAI suite of products. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Enterprise Sales, Security, and Product teams. We are looking for a Field Security Specialist to help security leaders and hands-on practitioners understand how OpenAI models, APIs, Codex, and agentic workflows can be applied to real cybersecurity use cases. This is a customer-facing specialist role for someone who can move fluidly between CISO-level conversations, practitioner-level technical depth, and hands-on solution design. You’ll help customers evaluate OpenAI for workflows like secure code review, vulnerability triage, threat modeling, remediation, SOC workflows, detection en

About the team The Applied team at OpenAI safely brings cutting-edge technology to the world. We have released groundbreaking products such as ChatGPT, Plugins, DALL·E, and APIs for GPT-4, GPT-3, embeddings, and fine-tuning. Our team also manages large-scale inference infrastructure. With much more on the horizon, our impact continues to grow. Our customers create fast-growing businesses using our APIs, enabling product features previously unimaginable. ChatGPT exemplifies the current scope of possibilities. We prioritize the responsible use of our powerful tools, valuing safe deployment over unchecked expansion. Within Applied Engineering, the Financial Engineering team ensures that our products are monetized effectively to accommodate customers' varying needs and scales. Collaborating closely with the GTM and Finance teams, we strive to tailor our billing stack to our evolving internal requirements. We seek an experienced engineer to architect and refine our billing systems, enhancing their functionality to meet the demands of our increasingly complex and expansive product offerings. In this role, you will: Architect and build the next generation of billing and monetization systems at OpenAI. Develop across the stack to create comprehensive billing integrations for our range of ChatGPT and API users. Design a versatile billing platform suitable for both subscription and usage-based offerings, ensuring scalability and enterprise readiness/flexibility. Construct and integrate tools that empower internal teams to seamlessly incorporate billing data into their workflows. Collaborate closely with a wide array of stakeholders, including the Product, Data, Finance, and Go-To-Market teams, as well as fellow engineers. You might thrive in this role if you: Possess a minimum of 5 years of professional software engineering experience, with added experience in payments, billing, or monetization seen as a bonus. Enjoy engaging with various partners, particularly those outside

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or compar

About the Team OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission to ensure that artificial general intelligence benefits all of humanity. The Controllership team delivers the financial truth that powers OpenAI’s growth. By translating operational activity into accurate, timely, and decision-grade financial data, we enable leadership to scale the business with confidence. Our commitment to rigorous controls and best-in-class systems ensures financial integrity as OpenAI grows. About the Role We are seeking a strategic and execution-oriented Inventory & Cost Accounting Lead to build and scale manufacturing accounting and product costing capabilities across consumer hardware and robotics businesses. This role partners closely with Finance, Supply Chain, Manufacturing Operations, Technical Accounting, Strategic Finance, and Systems teams to establish scalable costing methodologies, inventory valuation processes, manufacturing close procedures, and reporting infrastructure supporting rapid growth and product launches. The ideal candidate brings deep experience in consumer hardware manufacturing environments, including standard costing, inventory accounting, variance analysis, contract manufacturing, and ERP operationalization — particularly within Oracle Fusion. This person should thrive in ambiguity, balance strategic thinking with operational execution, and possess the executive presence and judgment to influence cross-functional stakeholders and senior leadership. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Manufacturing Costing & Inventory Accounting Lead product costing and inventory accounting across consumer hardware and robotics programs, including inventory valuation, manufacturing variances, reserves, and close processes. Partner with Supply Chain, Operations, and Str

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role can be based in Delhi, Mumbai, or Bangalore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this

About the Team With Codex we’re building an AI software engineer. One that you can pair with, delegate to, or even ask to take on future tasks proactively. Our team is a fast-moving group within OpenAI, bringing together research, engineering, design, and product. We iteratively build the Codex agent harness and product to get the most out of the model, and we iteratively train the model to be great at complex software engineering tasks. The Codex team is responsible for building state-of-the-art AI systems that can write code, reason about software, and act as intelligent agents for developers and non-developers alike. We operate across research, engineering, product, and infrastructure; owning the full lifecycle of experimentation, deployment, and iteration on novel coding capabilities. Codex Enterprise builds the ecosystem building blocks, discovery surfaces, and enterprise capabilities that help Codex spread across developers, teams, and organizations worldwide. It is a cross-cutting team that works across the stack to build both delightful product experiences and fundamental platform capabilities. Its customers range from individual developers and small teams to large enterprises, and our mission is critical to achieving the vision of Codex as a proactive teammate. About the Role As we grow, we’re focused on turning Codex from a powerful individual tool into a production-grade teammate for entire organizations. You will work across internal OpenAI teams and external customers, from fast-moving startups to large enterprises, to make it possible to deploy, operate, and trust Codex in increasingly demanding real-world environments. As Codex’s consumer adoption accelerates, enterprise demand is growing just as quickly, and there is also increasing opportunity to expand Codex through ecosystem capabilities that unlock new workflows, integrations, and discovery. This team helps turn messy, real-world team requirements into robust, repeatable, and scalable product and

About the team OpenAI’s Forward Deployed Engineering (FDE) team partners with global pharma and biotech, CROs, and research institutions to deploy production-grade AI systems across the R&D value chain. We operate at the intersection of customer delivery and core platform development, converting early deployments into repeatable system standards and evaluation practices that scale across regulated environments. About the role As a Life Sciences FDE Manager, you’ll lead a team of FDEs delivering production AI systems across drug discovery and development workflows. You’ll own delivery outcomes and team leverage while staying hands-on as a player-coach. This includes building and shipping alongside the team, setting technical direction, and maintaining a high bar for production-grade systems in regulated environments. We measure success through the health and quality of your FDE team, production adoption and measurable workflow impact, the quality of eval-driven feedback delivered back to Product and Research, and the repeatability of deployment patterns across life sciences customers. This role is based in New York City We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. This role will require travel up to 25%. In this role you will Lead and grow a team of FDEs delivering production AI systems across regulated life sciences environments Be accountable for your team’s end-to-end delivery outcomes, balancing scope, speed, robustness, and risk in high-stakes deployments Coach and develop engineers through direct feedback, high technical standards, and clear expectations for execution and ownership Operate as a player-coach, directly contributing to production systems while leading, coaching, and setting technical direction Guide teams through ambiguous, multi-workstream engagements spanning data, workflows, infrastructure, security, and scientific stakeholders Run evaluation loops that measure model and system quality against

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. This role is based in Paris. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. We require fluency in French for this role. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better unde

About the team The AI Deployment Engineering team works closely with frontier startups. We are trusted advisors to, and thought partners with, startups to ensure that OpenAI’s technology is deployed safely and effectively, whilst also partnering with engineering, research, and product to turn those insights into evaluation systems, product improvements, and better model behavior. This team sits at the intersection of customer reality and model quality. We combine hands-on technical depth with strong product judgment, helping translate complex, high-value use cases into clear signals that can improve both the customer experience and the underlying systems. About the role We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You'll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products. You will partner deeply on complex workflows, identify the gaps that matter, and help transform those gaps into reproducible evaluations, technical insights - helping shape OpenAI's research and product direction. This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice. This role is based in London. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you will: Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement. Prototype and iterate on prompts, agents, and workflow designs to better understand system behavior and unlock customer

About the Role As a member of the Data team within the Go-to-Market organization, you will help build a data-driven culture, improve decision-making, and advance strategic initiatives through analytics. This is a full-stack data role spanning data modeling, metric definition, visualization, analysis, and self-service tooling. You will build trusted, scalable data sources and products that give the business reliable, actionable insights. The work calls for judgment: you will choose the tool, approach, and level of investment that best fit each problem, from a focused analysis to a durable production data product. As a core partner to the GTM organization, you will address both foundational and ad hoc analytics needs. You will turn complex data into clear narratives that help technical and non-technical audiences understand what is happening, why it matters, and what they should do next. In this role, you will: Partner closely with GTM teams to proactively identify high-impact questions and translate business needs into data models, metrics, analyses, and scalable technical solutions. Define, source, validate, and operationalize the metrics that guide the business, helping teams incorporate them into planning and day-to-day decisions. Lead cross-functional data projects across established and emerging business areas, including setting the data strategy for greenfield domains. Build scalable data models and pipelines that integrate and transform data from multiple sources into trusted, accessible datasets. Create dashboards, reports, analytical tools, and other data products that enable stakeholders to answer questions independently. Own the lifecycle of metrics, analytical models, and data products from initial exploration and prototyping through production and ongoing maintenance. Choose the most effective approach for each problem—whether an analysis, metric, data model, visualization, or self-service product—based on the audience, urgency, complexity, and expected

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About Snowflake Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. We are now a global, world-class organization with offices in more than a dozen countries and serving many more. This role requires in-person attendance in our Pune office at least 3 days per week. Job Description We are looking for an Analytics Engineer to join our growing Finance Analytics Engineering team. In this role, you will drive value and empower decision-making by developing and maintaining the data infrastructure which fuels reporting and analysis for the Finance organization and has a direct impact on Snowflake’s success as a company. As an Analytics Engineer, you will be responsible for the following: Use SQL, Python, Snowflake, dbt, Airflow, and other systems while working within an agile development model to build and maintain data infrastructure for use in reporting, analysis, and automation Perform data QA and develop automated testing procedures for use with S

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake started with a clear vision: develop a cloud data platform that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. We are now a global, world-class organization with offices in more than a dozen countries and serving many more. Join the Data Engineering Experience (DEX) team and help shape the future of data engineering at Snowflake. We are a mature, highly diverse team dedicated to crafting exceptional data ingestion, pipeline authoring, and observability experiences for our customers. If you're passionate about building elegant web applications and frameworks in a collaborative, supportive environment, then we invite you to be part of our team's success story. AS A SOFTWARE ENGINEER FOR THE DATA ENGINEERING EXPERIENCE TEAM, YOU WILL: Drive high impact initiatives that span our product areas and tech stack including Python, Typescript, Javascript (React), and NodeJS. Promote strong collaboration within a cross functional team and partner closely with embedded product managers and designers. Deliver featur

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake started with a clear vision: develop a Data and AI cloud that is effective, affordable, and accessible to all data users. Snowflake developed an innovative new product with a built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. The Snowflake AI Data Cloud makes Enterprise AI easy, efficient and trusted. We are now a global, world-class organisation with offices in more than a dozen countries and serving many more. The Enterprise Account Executive role is a hunting role for. Individuals who have existing relationships at CXO layers of marquee logos in Delhi NCR. The individual shall help organisations realise business value of Data and AI by proposing Snowflake Data and AI cloud to them working and leveraging an internal matrix organisation of alliances, marketing, solution consultancy and other domains. The individual who excels at this job has the ability to prospect, develop, and close business within a timely manner while focusing on the clients’ requirements. The Enterprise AE must have the confidence and ability to negotiate and close agreements with clients. This role is a unique opportunity to contribute in a me