Service Desk Engineer in India

A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‑the‑sun operational coverage. Identify opportunities for automation, self‑service enhancements, process improvements, and overall service optimization. Communicate clearly and professionally with users, manage expectations, provide timely updates, and maintain composure under pressure. Support operational excellence by contributing to continuous improvement initiatives and maintaining strong documentation discipline. What’s REQUIRED Bachelor’s degree in computer science or related discipline,

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. With the Okta's Auth0 organization’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering. What you’ll be doing Executes operational work including updating/patching and maintaining the Engineering Service Desk queue Responsible for ensuring team requests are triaged and/or actioned in a timely manner Monitors Platform health and take steps to alleviate issues related to deployment and operations Assist with capacity, performance and scalability testing where required Escalation point for Platform issues from customer support teams Execute runbooks and update processes as required Interface with the SRE team to report core issues, required improvements and new feature requests What you’ll bring to the role General platform infrastructure knowledge, including high availability / l

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. About the Role We are seeking a proactive, detail-oriented, and high-energy Office Coordinator to oversee the day-to-day functions, facilities, and workplace culture of our Bangalore offices . Reporting directly to the Office Manager, you will be the heartbeat of our local workspace—ensuring a clean, seamless, and highly productive environment for our team. If you are a collaborative problem-solver who thrives on operational efficiency, vendor management, and creating an amazing workplace experience, we want to hear from you! Working days - 6 days/week Key Responsibilities 🏢 Facilities & Office Operations Daily Functions: Own the upkeep of common areas, workspaces, and conference rooms, ensuring all furniture and audio/video (AV) equipment are fully operational. Vendor & Supply Management: Proactively manage relationships with external service providers (property management, furniture vendors, snack/catering programs, custodial services, etc.) and keep office supplies fully stocked. Ticketing & Support: Provide timely, high-quality responses to internal service requests assigned to the facilities queue. Space Planning: Assist the Office Manager with employee seating arrangements, desk allocations, and office layout planning. Cross-Functional Support: Coordinate with onsite facility staff and address ad hoc projects directed by the IT, People (HR), and Finance teams as aligned with the Office Manager. 🎉 Culture & Employee Engagement Cultural Stewardship: Act as a culture champion by supp

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Handle all incoming counterparty settlement requests within a pre-agreed timeframe. Act as a point of contact for a portfolio of counterparties. Track towards assigned KPIs for trade operations. Work in concert with Trading Desk, Product, and Customer Success teams to understand and deliver on their expectations with regards to serving clients. Ensure trades, transfers and inventory reconciliation happens across different internal subsystems and external systems - banks, custodians, etc. Monitor daily inventory needs for - settlement, lending & borrowing activity- and liaise directly with Treasury Management. Provide inputs to compliance and risk teams to design pragmatic controls in this environment of changing regulatory landscape. Adhere to established trade operations processes designed for regulatory compliance. Liaise with Accounting and ensure proper trade and settlement data is provided to them on a timely basis. Perform reconciliations between internal systems and external to ensure data integrity, identify breaks and resolve them by working with relevant teams. Improve reconciliation processes, provide inputs in making them robust or/and identify gaps in current reconciliations so that there is completeness. Requirements 4-8 years of expe

Handle Dish wash Operation Address: Plot no D -26 Talegaon MIDC MIDC area Phase 2 Badhalawdi Mawal Pune Facility: ATLAS COPCO - TALEGAON Qualification: Not Specified Experience: 1 - 2 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP575685

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the SDM Team The Service Delivery Management team at Bloomreach is the engine behind every successful customer implementation. We don't just manage projects — we orchestrate complex, multi-workstream implementations that bring Bloomreach's AI-powered platform to life for the world's leading brands. What makes our SDM team different in 2026: AI-native operations — We use Von (our AI copilot), automated processes, and intelligent workflows to eliminate manual overhead and focus on high-value delivery Agentic tooling — ClickUp automations, Slack-integrated utilization tracking, and automated retrospective analysis are standard operating procedure Commercial ownership — SDMs own the services metrics for their projects, identify upsell opportunities, author/ review SOWs, and drive revenue through delivery

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is undertaking a major transformation of its enterprise Service Management capability, replacing its existing ServiceNow platform with a modern, AI-enabled service management platform that will establish a simpler, more standardised, and scalable global operating model. The current environment has evolved over many years and now requires a structured re-platforming programme to remove legacy complexity, reduce fragmentation, improve governance, and align more closely with industry best practice. This role will own the platform that underpins service management across Technology Operations and the wider Enterprise Technology team along with Finance, HR, and other corporate functions, making it a strategically important platform. Working with senior stakeholders and strategic implementation partners, you will define and deliver the future service management capability, ensuring the platform, operating model, governance, and service management processes support a modern, scalable, AI-enabled enterprise. The successful candidate will bring

... Address: Plot no D -26 Talegaon MIDC MIDC area Phase 2 Badhalawdi Mawal Pune Facility: ATLAS COPCO - TALEGAON Qualification: Not Specified Experience: 1 - 1 years Source: Sodexo India | Job Code: IJP571864

... Address: Plot no D -26 Talegaon MIDC MIDC area Phase 2 Badhalawdi Mawal Pune Facility: ATLAS COPCO - TALEGAON Qualification: Not Specified Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP568620

... Address: Plot no D -26 Talegaon MIDC MIDC area Phase 2 Badhalawdi Mawal Pune Facility: ATLAS COPCO - TALEGAON Qualification: Not Specified Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP568619

... Address: Plot no D -26 Talegaon MIDC MIDC area Phase 2 Badhalawdi Mawal Pune Facility: ATLAS COPCO - TALEGAON Qualification: Not Specified Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP568621

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service. What you'll be doing: Define and maintain M365 service-management processes and standards. Govern Kyndryl process adherence, SLAs and service quality. Own service reporting, reviews and continuous improvement. Drive problem management and root-cause elimination. Support audits, compliance and governance. Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management. Govern operational SLAs and KPIs and drive partner service improvement. Manage operational escalations and ensure low-risk, well-controlled change. What you'll need: Service management and process design for M365. ITIL and continual-service-improvement practice. Vendor governance and SLA reporting. Data analysis and reporting. Stakeholder management. Proven experience leading operational teams for the relevant platforms. ITIL / service-management experience and a vendor-coordination track record. Relevant

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role: We’re looking for a sharp, detail-oriented professional who is passionate about enabling self service within the College Pads PMC customer base. You will help scale how we onboard and support clients through automation, process optimization, and improve how ongoing client operations are delivered. You will work closely with Customer Success, Renewals, and Customer Operations to turn manual processes into scalable, self-service experiences. Your focus will be on improving data accuracy, increasing automation, and expanding CSM capacity by reducing manual, repeatable work. Over time, this role is expected to evolve into a Customer Success Operations function with greater ownership of systems and tooling. What You Will Own : Onboarding Operations & Process Execution- • Support and execute onboarding workflows designed by Customer Operations • Identify inefficiencies and recommend scalable improvements • Translate manual processes into structured, repeatable systems Self-Service & Workflow Automation- • Build and maintain forms, templates, and workflows that enable self-service onboarding and updates • Identify and implement opportunities to automate repetitive tasks • Partner with internal teams to test and roll out automation and AI-driven solutions Data Accuracy & Listing Management- • Own the quality and cons

SPECIFIC JOB RESPONSIBILITIES Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation. Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data. Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP. Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub , MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP). Multi-Tenancy & MSSP Architecture: Architect a scalable, multi-tenant environment that ensures strict data isolation between clients while allowing for unified " ClickOps " and Terraform-driven automation. AI & Innovation: Explore and implement Now Assist (GenAI) and AI-heavy workflows to automate security reporting and incident summarization. Defensive Operations (SecOps): Design and automate the Security Incident Response (SIR) and Vulnerability Response (VR) lifecycles. Build playbooks in Flow Designer to automate threat containment and remediation. Offensive Operations: Develop custom scoped applications to track penetration testing results, manage red-team engagement lifecycles, and automate the ingestion of reconnaissance data. Compliance & GRC: Configure and customize Integrated Risk Management (IRM) modules to map technical controls to frameworks like SOC2, ISO 27001, HIPAA, and FedRAMP. Integrations & Orchestration: Build robust, secure integrations (REST/SOAP, IntegrationHub , MID Servers) with our XDR, SIEM (Splunk/Sentinel), and cloud-native services (AWS/Azure/GCP)