Service Support in India

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Financial Reporting & Control (FRC) team is responsible for the day to day bookkeeping and financial reporting of Tide’s India entities. The team ensures the accuracy, integrity and timeliness of the India entities’ financial results, working closely with FP&A, Treasury, Risk and the wider business to support Tide’s continued growth. ABOUT THE ROLE: As the Group Financial Controller within the FRC team, you will lead a team of Financial Controllers responsible for the financial results of Tide’s India’s entities. You will play a central role in partnering with business and product teams to support the development of new products and the design of robust back-end accounting processes, while driving fo

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Engineer at Tide you will be working on the designing, creating and running the rich product catalogue. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own gui

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Engineer at Tide you will be working on the designing, creating and running the rich product catalogue. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own gui

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE As an Information Security Compliance Manager, you will be a seasoned information security and risk professional with unrivalled expertise in the Indian regulatory landscape for financial institutions. You excel at managing regulatory requirements, confidently representing Tide to local regulators, and ensuring compliance with mandatory security and data standards for Tide’s India operations. Core responsibilities will include: Primary Regulatory Liaison: Acting as the primary point of contact and representative for Tide Risk and Compliance when interacting with Indian financial regulators (e.g., RBI, CERT-IN) and key local partners on information security topics. Regulatory Compliance Ownership: Owning and

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As an Engineering Manager at Tide, You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving growth through robust, secure user acquisition and onboarding platforms. You’ll lead the engineering delivery of our onboarding platform across major global markets—including the UK, India, Germany (DE), and France (FR)—owning the technical direction and execution of systems that power friction-free member sign-ups, verification, and initial account setup. You’ll focus on building scalable, compliant, and extensible capabilities that accelerate international expansion while seamlessly adapting to evolving regulatory and market needs. You’ll ma

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Product Security team at Tide is responsible for embedding security across the full product surface, from secure design and threat modelling through to application-layer controls and vulnerability management. Within Product Security, the Remediation Operations function owns the day-to-day engine of Tide's vulnerability management programme: turning a high volume of findings from across our tooling estate into clear, prioritised, actionable work for engineering and IT teams. This role sits at the heart of that function. You will be the connective tissue between security tooling and the teams who fix things, making sure the right vulnerabilities reach the right people with the right context, and that the

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As an Engineering Manager at Tide, You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving growth through robust, secure user acquisition and onboarding platforms. You’ll lead the engineering delivery of our onboarding platform across major global markets—including the UK, India, Germany (DE), and France (FR)—owning the technical direction and execution of systems that power friction-free member sign-ups, verification, and initial account setup. You’ll focus on building scalable, compliant, and extensible capabilities that accelerate international expansion while seamlessly adapting to evolving regulatory and market needs. You’ll ma

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Product Security team at Tide is responsible for embedding security across the full product surface, from secure design and threat modelling through to application-layer controls and vulnerability management. Within Product Security, the Remediation Operations function owns the day-to-day engine of Tide's vulnerability management programme: turning a high volume of findings from across our tooling estate into clear, prioritised, actionable work for engineering and IT teams. This role sits at the heart of that function. You will be the connective tissue between security tooling and the teams who fix things, making sure the right vulnerabilities reach the right people with the right context, and that the

Software Engineer II Location: Hyderabad Experience: 3–5 Years Role Overview Looking for a Software Engineer II with strong Java/Spring Boot development experience. Work on backend and frontend platforms supporting high-volume healthcare transactions . Full-stack experience is a plus, with Angular preferred. Key Responsibilities Develop and maintain applications using Java, Spring Boot, and REST APIs . Work with MySQL, MongoDB, and Redis . Develop integrations with internal services. Write unit and integration tests . Participate in Agile/Scrum ceremonies and production issue resolution. Collaborate with engineers, architects, and Product teams. Follow clean coding practices and established design patterns . Use AI-assisted development tools such as GitHub Copilot, Cursor, or Claude Code . Must-Have Skills 2–3 years of software development experience. Strong Java + Spring Boot . REST API development. MySQL or other relational databases. Unit & integration testing ( JUnit or equivalent). Basic AWS/cloud knowledge. Agile/Scrum experience. Strong problem-solving and debugging skills. Good to Have Angular / TypeScript MongoDB / Redis AWS: S3, SQS, RDS, EC2 GitHub Actions / CI/CD Playwright or other automation frameworks Experience with AI-assisted coding tools Ideal Candidate A hands-on Java/Spring Boot developer with good backend fundamentals, cloud exposure, strong debugging skills, and a willingness to work across the stack and adopt modern development tools. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring tog

Opportunity Overview: We are seeking a Financial Analyst to join our FP&A team. This is a hands-on, detail-oriented role embedded within our Commercial organization. The right candidate brings sharp analytical instincts, a bias for action, and the ability to deliver reliable financial support at a pace that keeps up with a fast-moving sales team and pricing leader What you’ll do: Develop, maintain, and utilize pricing models to forecast profitability, revenue impact, and margin changes Analyze the cost impact of process and product improvements, incorporating them into financial and pricing models Partner with Commercial, Clinical/Operations, and Actuarial teams to develop comprehensive pricing models and present strategic summaries to executive leadership Review and approve deal opportunities, RFP responses, custom pricing structures, and discounting frameworks Gather and compile data points from internal systems to monitor financial performance, metrics, and client profiles Assist with organization-wide strategic projects and provide scenario modeling, serving as the subject matter expert for pricing strategy and inputs Support budget and forecast preparation for the sales and marketing organizations — partnering with the team to build credible, data-backed plans Utilize Adaptive Insights (Workday Adaptive Planning) to manage planning cycles, scenario modeling, and financial reporting with efficiency and accuracy Apply AI-powered analytics tools to automate routine tasks, surface insights faster, and continuously elevate the quality of financial outputs ISMS roles and responsibilities Fair understanding of Information Security practices. Align to the organization policies and procedures. Ensure to get updated with ISMS roles as assigned by the department/process heads. Required Qualifications: Must-haves 3–6 years of pricing, commercial finance, or operations finance experience; healthcare, BPO, or technology-enabled services industry background preferred Adva

Opportunity Overview: We are seeking a Sr. Data Engineer to help drive the technical vision of our Data Engineering team as we scale our infrastructure, services, and architecture. This role is ideal for someone who blends deep technical expertise with strategic thinking and cross-functional influence. As a Sr. Data Engineer, you will partner closely with other data and analytics engineers, architects, product leaders, and business stakeholders to evolve our data infrastructure in support of high-trust, scalable, and business-aligned outcomes. You’ll also serve as a force multiplier across teams; raising the bar for data engineering excellence and accelerating the maturity of our data platform capabilities. What you’ll do: Develop, and maintain robust ETL/ELT pipelines to ingest, transform, and load data from multiple source systems into enterprise data platforms. Ensure pipelines are scalable, reusable, fault-tolerant, and optimized for batch and near real-time processing requirements. Develop interactive dashboards, scorecards, and KPI reporting solutions using BI tools. Deliver executive, operational, and analytical reporting aligned with business goals. Identify repetitive manual reporting processes and automate them using scripting, workflow orchestration, scheduling tools, and dashboard refresh mechanisms to improve efficiency, accuracy, and turnaround time. Collaborate with internal stakeholders and leadership teams to understand data integration and reporting needs, define KPIs, document business rules, and translate requirements into scalable technical solutions. Implement data validation checks, reconciliation controls, lineage documentation, metadata standards, and governance policies to maintain trusted, secure, and compliant data assets across the organization. Provide technical guidance, code reviews, best practices, and mentor junior team members. Investigate and resolve production incidents related to pipelines, delayed reports, data mismatches

Opportunity Overview: Cohere’s Provider & User Management team is responsible for ensuring that provider organizations are supported throughout their lifecycle of using the platform. This role will play a critical part in enabling successful onboarding across our client base by capturing, analyzing, and translating real-world workflows into actionable insights for downstream teams. The Business Analyst role is an entry-level position focused on pre-implementation readiness. This individual will support client onboarding by conducting workflow shadowing, time studies, and documentation of current-state processes within provider organizations and health plans. As a Business Analyst , you will work closely with cross-functional teams at Cohere to deeply understand our mission and the providers and health plans engaging with our products and services. You will gain exposure to client user perspectives—including clinical reviewers (e.g., RNs, LPNs) and operational teams—and the workflows they operate within. You will leverage this knowledge to document and synthesize insights that inform Client User Training, Provider Training, Product, and Provider Success Account Management teams. Your work will directly impact how Cohere prepares providers and clients for implementation and scales best practices across the organization. The Business Analyst will be highly organized, curious, and detail-oriented, with a strong ability to observe, document, and communicate workflows in a way that drives clarity and action. What you’ll do: Conduct pre-implementation workflow shadowing sessions with provider organizations and health plan teams Perform time studies and analyze current-state workflows to identify inefficiencies and variation Document workflows, processes, and user behaviors in a clear and structured format Translate observations into actionable insights and recommendations for downstream teams (e.g., Client Training, Provider Training, Product) Partner with cross-functi

We are looking for a Full Stack Developer to join our growing engineering team. In this role, you will design, build, and operate scalable software platforms that support analytics and AI solutions — owning the full journey from intuitive user interfaces to robust cloud-native backends. What This Involves: Front-End Development Develop and maintain user interfaces for web applications using React and Next.js. Translate wireframes and design mockups into functional, accessible UI components. Identify and resolve front-end performance bottlenecks to ensure smooth user experiences. Write and maintain unit and integration tests for front-end components (e.g. Jest, React Testing Library). Back-End Development Develop and maintain high-quality back-end services and APIs using Python. Deploy, operate, and monitor applications in cloud environments (AWS, Azure, or GCP). Manage containerized applications using Docker and Kubernetes. Contribute to the design and evolution of scalable, cloud-native software architectures. Contribute to and maintain CI/CD pipelines for web and back-end applications. Collaboration and Quality Work closely with data scientists, engineers and project managers to deliver integrated end-to-end solutions. Support the development and deployment of AI and analytics solutions. Write clean, well-documented, and maintainable code across the full stack. Participate in technical discussions, code reviews, and continuous improvement initiatives. Adhere to internal and client-mandated data protection and compliance policies, ensuring all handling, storage, and sharing of data meets required security and privacy standards. Requirements: Bachelor’s degree in Computer Science or related fields. 5+ years of software development experience, with meaningful time on both front-end and back-end systems. Experience designing systems in cloud-native or distributed environments is a plus. Excellent communication and collaboration skills — comfortable working acros

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Role All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Software Development Engineer II at Mastercard, you are expected to perform the following general duties: • Own tasks (dev, test, deployment) at an application/software component level • Able to troubleshoot and refactor existing code • Adopt new languages and architecture patterns needed for the work • Influence the decisions made by the team <

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview About Ethoca Ethoca, a Mastercard company, is a global collaboration-based technology services provider that connects card issuers and merchants to combat fraud, enhance customer experience, and prevent disputes. To support our continued growth and success, we are seeking a talented Senior Software Engineer to join the Ethoca team. In this role you will be part of a highly agile team building exciting and innovative products delivered at scale to global markets. Role The Senior Software engineer will work within a cross-functional development team to estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements and enhance Ethoca’s product suite. This position requires collaboration with other engineering teams to deliver a wide range of strategic and tactical solutions. The ideal candidate should be proficient in entire SDLC including automation and product analysis. Given the diverse set of tools and services used across the business, the candidate will be exposed to various technologies and should possess a willingness to learn and adapt. You are passionate about design and technology and committed to doing things properly to avoid tech debt. • Participate in team prioritisation disc