Software Product Security Engineer in India

Market trends: Staying up to date with market trends to better serve customers Customer feedback: Collecting data on customer feedback and relaying it to relevant divisions Customer retention: Retaining customers who are dissatisfied with products or services CRM software: Using CRM software to manage customer interactions BPO telecaller's job is to facilitate communication between a company and its customers. Their responsibilities include: Making calls: Making outbound calls to potential customers to promote products or services, and handling incoming calls from customers Customer service: Answering customer inquiries and complaints, and resolving issues

Executive Escalatons Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process im

Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i

Role Purpose: As a Principal iOS Engineer, you will make sure that our SDK stays cutting edge and therefore elegantly converts strangers into trusted users. You take pride in combining mobile native technologies with ML and CV. You feel comfortable switching hats between software development, software architecture, business requirements gathering, and working with our machine learning experts. You enjoy learning new technologies and sharing your code with others. Our team has already proven that our mobile SDK solution was perfect for far more than 100 Million users, join our team to make it even better. Example Responsibilities You’ll be responsible for the further development and architecture of our core products (mainly our native iOS SDK and sometimes on our end user-facing customer applications, cross-platform deliveries, …) Take ownership in delivering new functionality and fixes from idea creation, through the design phase until the public release. You write clean, readable and well documented code and you understand that your changes impact hundreds of well known applications in the app store and influence the experience of an impressive number of daily unique end-users using our SDK. Participate in resolving issues together with our customers. Collaborate with the whole R&D team / entire company to build features that matter Manage your own work by organizing your time, prioritizing tasks and taking ownership of topics. Experience and Qualifications 8+ years of experience in developing iOS applications in Swift Strong understanding of software design patterns as well as iOS specifics Capable of working on large scale projects Obsessive in delivering quality software Business driven and result-oriented individual Effective communication & collaboration skills as you will be working a high performing team who currently works in a distributed setup Experience with CI/CD Test Automation - writing Unit and Integration tests Android bas

BPO telecaller's job is to facilitate communication between a company and its customers. Their responsibilities include: Making calls: Making outbound calls to potential customers to promote products or services, and handling incoming calls from customers Customer service: Answering customer inquiries and complaints, and resolving issues Building relationships: Fostering relationships with existing customers and building rapport with potential customers Gathering data: Collecting data on the impact of a company's products or services, and relaying this data to relevant divisions Maintaining records: Keeping accurate records of customer interactions in a database Following up: Following up with customers and providing solutions Adapting communication style: Switching communication style based on social cues and conversational hints Using CRM software: Being familiar with CRM systems and practices

BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues: Outbound calls Make calls to potential or existing customers to promote products or services, generate leads, and meet sales targets Inbound calls Handle calls from customers who have questions, complaints, or need help with products or services Customer service Interact with customers in a friendly, professional manner to address concerns and offer solutions Record keeping Maintain accurate records of interactions Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.

Building relationships: Fostering relationships with existing customers and building rapport with potential customers Gathering data: Collecting data on the impact of a company's products or services, and relaying this data to relevant divisions Maintaining records: Keeping accurate records of customer interactions in a database Following up: Following up with customers and providing solutions Adapting communication style: Switching communication style based on social cues and conversational hints Using CRM software: Being familiar with CRM systems and practices Some skills and qualifications that are useful for a telecaller include: Strong verbal communication skills, Good listening skills, Ability to multitask and manage time effectively, Ability to handle pressure, and Knowledge of CRM software programs and telephone systems

BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues: Inbound calls Handle calls from customers who have questions, complaints, or need help with products or services Customer service Interact with customers in a friendly, professional manner to address concerns and offer solutions Record keeping Maintain accurate records of interactions Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.

NK Securities Research is a leading financial firm that leverages cutting edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High Frequency Trading across different asset classes. Responsibilities: The Trade Monitor will work closely with the firm’s senior management on a variety of tasks, including: Start and supervise automated trading systems for multiple exchanges and venues Understand how high frequency trading strategies work and make changes in strategy parameters during live trading based on market conditions Build, test and deploy trading monitoring software's to analyze strategy metrics in real time Work closely with Quantitative researchers and Software Developers while testing or deploying updates in GUI, trading infrastructure and strategies Assess live trading for risk and technical issues and quickly respond to unusual behaviors or market conditions Qualifications: Must-Have Requirements Automated Trading Systems/Trading experience Trading Operations Market Monitoring Live Trade Supervision Trading Infrastructure Risk Management (Trading Context) Strategy Parameter Tuning Microsoft Office Proficiency Preferred Technical Skills Linux Basics Python Trading GUI Handling Ideal candidates: Flexible to work in rotational shift Possess a reliable and disciplined approach to work Strong attention to detail Excellent communication skills and fluency in English for business purposes Strong experience of using end user computing tools like Microsoft office and other equivalent products Bachelor's degree with professional experience in a related role at a stock broking firm Benefits: NK Securities Research offers compensation above industry standards for deserving candidates. We are a fast-growing organization where there is no ceiling on the career trajectory of an individual. The startup style governance of the firm enables the newest employees to wor

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior People Partner (HRBP) This is a pivotal role for SmartBear's India operations, combining hands-on HRBP partnership with company-wide accountability for statutory compliance. As HRBP to your assigned function, you'll partner with senior business leaders to align People & Culture strategies with business priorities, coach leaders on talent, performance, and organizational effectiveness, and drive strategic people initiatives that build high-performing, engaged, and inclusive teams. You'll also serve as India's statutory complian

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior People Partner (HRBP) This is a pivotal role for SmartBear's India operations, combining hands-on HRBP partnership with company-wide accountability for statutory compliance. As HRBP to your assigned function, you'll partner with senior business leaders to align People & Culture strategies with business priorities, coach leaders on talent, performance, and organizational effectiveness, and drive strategic people initiatives that build high-performing, engaged, and inclusive teams. You'll also serve as India's statutory complian

The goal is to help our business be more functional and successful. Responsibilities Undertake short-term or long-term projects to address a variety of issues and needs Meet with management or appropriate staff to understand their requirements Use interviews, surveys etc. to collect necessary data Conduct situational and data analysis to identify and understand a problem or issue Present and explain findings to appropriate executives Provide advice or suggestions for improvement according to objectives Formulate plans to implement recommendations and overcome objections Arrange for or provide training to people affected by change Evaluate the situation periodically and make adjustments when needed Replenish knowledge of industry, products and field Requirements and skills Proven experience as consultant Experience in project management Thorough knowledge of field of expertise and willingness to keep abreast of advancements Knowledge of data analysis and research techniques Knowledge of business software and IT systems Ability to develop detailed proposals and plans Excellent organizational and coordination skills Analytical and creative A great listener with ability to communicate with people of diverse disciplines BSc/BA in business or relevant discipline; Further qualifications in a specialized field will be a plus Certification in consulting or field of expertise is an advantage

JOB TITLE Site Reliability Engineer A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO You will play a highly critical operational role where you will apply a combination of software and systems engineering skills to develop and maintain a complex set of distributed, real-time systems that serve critical stakeholders in Point72’s Global Macro business. You will focus on optimizing the operations of existing systems and infrastructure in an efficient manner, through a strict adherence to automation and tooling Specifically, you will: Build out foundational technical components of an extensive SRE program across multiple complex systems, both new and existing • Collaborate with our development and quant teams to ensure that ongoing change is consistent with a pre-determined, measurable set of SLOs spanning multiple complex user interactions with our systems • Monitor system capacity and performance, identifying and addressing potential future bottlenecks and sources of instability before they become impactful to our stakeholders • Review and provide feedback on automation code developed by peers to maintain high standards of code quality and efficiency • Troubleshoot and resolve system issues, analyzing their impact on infrastructure and service operations • Participate in or lead design reviews with peers and stakeholders, evaluating and selecting the best technologies and automation strategies for our needs WHAT’S REQUIRED We are looking for highly motivated, proactive engineers

JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Provide technical support for software applications and investigate, diagnose, and resolve application issues • Automate start-of-day and end-of-day checks for key applications. • Log and track incidents across applications in the production environment. • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts. • Create tactical support tools and scripts to improve the incident investigation process and enable • transparency into potential business impacts. • Prioritize and categorize incidents based on severity and impact. • Collaborate with the development team to improve applications based on user feedback. • Create and maintain documentation for responding to common errors and application incidents. • Assist with software applications deployment and configuration . • Provide training and assistance to users to ensure effective use of applications and systems. • Develop knowledge base resources to empower users to independently resolve common problems. WHAT’S REQUIRED • Bachelor's degree in computer science, information technology, or a related field. • Experience supporting middle- and back-office applications created in .Net, Java, C# etc. Ability to debug apps using of code, logs, alerts etc. • Literacy in complex SQL procedures/queries. • Ability to diagnose and troubleshoot technical issues.

JOB TITLE IT Operations Engineer, EQUITY TRADING technology A Career with point72’s technology TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What you’ll do Provide operational and technical support for the firm’s trading platforms to ensure optimal performance Coordinate and execute software upgrades and releases across trading platforms Manage all production and UAT trading platforms Support trading systems during incidents, including both remediating the issue and ensuring ongoing communication with end-users and stakeholders Liaise with brokers, service providers, and other internal technology groups and stakeholders Design and implement tools and reports to enhance department efficiency Assist platform users during onboarding processes What’s REQUIRED 7+ years of application support experience within the financial services industry Experience working with Linux and other languages Ability to work effectively within a global team, adapting to varying time zones and flexible shift schedules Strong understanding of order management workflows Commitment to the highest ethical standards About point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and co