Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i
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Software Tpm Director in Bengaluru
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This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Designs and delivers scalable software solutions, applying strong engineering practices and technical judgment. Plans and executes defined projects with minimal guidance while collaborating across functions. This section contains a list of 5 to 8 primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned. Plan and deliver defined software projects, including schedules, dependencies, and coordination with development and support teams. Design, architect, develop, test, and maintain scalable .NET applications, APIs, and microservices. Deve
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Security Engineer focused on Product Security and AI, you will help secure Dialpad’s applications, platforms, and AI-powered capabilities throughout the product lifecycle. You will partner closely with software engineers, infrastructure teams, product managers, and AI practitioners to identify risks early, design
SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Summary Support enterprise customers as they adopt BugSnag to improve application stability and software quality. Partner with Sales to deliver technical demonstrations, proof of concepts, and customer evaluations. Build expertise in observability, troubleshooting, and customer-facing solution engineering while growing your technical career. Product Introduction BugSnag helps engineering teams proactively monitor application stability by identifying, prioritizing, and resolving software errors across web,
SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior People Partner (HRBP) This is a pivotal role for SmartBear's India operations, combining hands-on HRBP partnership with company-wide accountability for statutory compliance. As HRBP to your assigned function, you'll partner with senior business leaders to align People & Culture strategies with business priorities, coach leaders on talent, performance, and organizational effectiveness, and drive strategic people initiatives that build high-performing, engaged, and inclusive teams. You'll also serve as India's statutory complian
Qualifications & Experience 8+ years of work experience required with a minimum of 4 years in a product management role. Product Craft: Designing and shipping software consumer facing products. Stakeholder Management: Work closely with Engineering and Business to drive the product roadmap. Ability to organize, manage, prioritize and take tradeoff calls while working with engineering and other stakeholders. Cutting Edge: Be in the know of product/business trends within and areas adjoining the UGC charter and be able to bring the relevant ones to the roadmap. Data/Logic-driven Approach: to work with large quantities of data, insights and business skills to leverage analytics for decision making.
From ₹21L/yr
Python / Django Developer (Backend) K12 Techno Services • Bengaluru, Karnataka • via Cutshort ₹15L–₹20L a year Full–time Job description Designation: Python/Django Developer (Backend) Department: Software Engineering Team Location: Whitefield (Bangalore) Qualification: Any Computer (Graduate or Post Graduate) Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS. Responsibilities: • Help design and implement functional requirements • Build efficient back-end features in Python • Integrate front-end components into applications • Manage testing and bug fixes • Prepare technical documentation • Collaborate with UX/UI designers to implement design into the code • Coach junior team members • Implement software enhancements and suggest improvements Skills Required: • Experience with Python frameworks (e.g. Django, Flask, FastAPI) • Familiarity with Amazon Web Services (AWS) cloud technologies • Excellent understanding of REST API Development and HTTP Methods • Understanding of databases and SQL • Good experience in working with RDBMS • Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance. • Knowledge of web stack - javascript, html, web frameworks like React.js is a plus • Good understanding of Good Troubleshooting experience and exposure • Ability to work with Jr engineers, mentor, guide and help them • Enjoys coding and problem solving • Good communication skills. Ability to express ideas clearly and concisely • Familiarity with code versioning tools (such as Git, SVN, and Mercurial) Salary: Upto 21LPA (Negotiable) IMMEDIATE JOINING PREFERRED!
From ₹21L/yr
Python / Django Developer (Backend) K12 Techno Services • Bengaluru, Karnataka • via Cutshort ₹15L–₹20L a year Full–time Job description Designation: Python/Django Developer (Backend) Department: Software Engineering Team Location: Whitefield (Bangalore) Qualification: Any Computer (Graduate or Post Graduate) Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS. Responsibilities: • Help design and implement functional requirements • Build efficient back-end features in Python • Integrate front-end components into applications • Manage testing and bug fixes • Prepare technical documentation • Collaborate with UX/UI designers to implement design into the code • Coach junior team members • Implement software enhancements and suggest improvements Skills Required: • Experience with Python frameworks (e.g. Django, Flask, FastAPI) • Familiarity with Amazon Web Services (AWS) cloud technologies • Excellent understanding of REST API Development and HTTP Methods • Understanding of databases and SQL • Good experience in working with RDBMS • Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance. • Knowledge of web stack - javascript, html, web frameworks like React.js is a plus • Good understanding of Good Troubleshooting experience and exposure • Ability to work with Jr engineers, mentor, guide and help them • Enjoys coding and problem solving • Good communication skills. Ability to express ideas clearly and concisely • Familiarity with code versioning tools (such as Git, SVN, and Mercurial) Salary: Upto 21LPA (Negotiable) IMMEDIATE JOINING PREFERRED!
Own the architecture of Myntra’s new product platforms to drive business results Drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact Help build, mentor and coach a team of very talented Engineers, Architects, Quality engineers, System Operation Engineers and DevOps engineers in architectural and design best practices Experience in distributed systems, cloud service development, deployment and delivery Accountable for the design, for the ease of evolution, quality of the systems, performance, scaling, and availability characteristics and limitations of the systems Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting an agile delivery process. Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions Drive code and design reviews of components / systems / products in scope and drives the architectural governance for them Set directional paths for the teams/department for adoption of new technology stacks for solving business problems Represent multiple technology domains and Myntra in external technical forums Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions Initiate and deliver leadership training within the engineering organisation, including training new managers, and drive the growth of leaders to create a strong leadership bench. Qualifications & Experience 8+ years of experience in software product development Must have a degree in Computer Science o
Roles and Responsibilities Own the architecture of Myntra’s new product platforms to drive business results Drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact Help build, mentor and coach a team of very talented Engineers, Architects, Quality engineers, System Operation Engineers and DevOps engineers in architectural and design best practices Experience in distributed systems, cloud service development, deployment and delivery Accountable for the design, for the ease of evolution, quality of the systems, performance, scaling, and availability characteristics and limitations of the systems Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting an agile delivery process. Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions Drive code and design reviews of components / systems / products in scope and drives the architectural governance for them Set directional paths for the teams/department for adoption of new technology stacks for solving business problems Represent multiple technology domains and Myntra in external technical forums Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions Initiate and deliver leadership training within the engineering organisation, including training new managers, and drive the growth of leaders to create a strong leadership bench. Qualifications & Experience 8+ years of experience in software product development Must have a d
MeltPlan | Planning Engine for the Built Environment MeltPlan is building the “planning engine” for the $14 Tn construction industry, an AI system designed specifically to optimize decisions before construction begins. While design software optimizes use and aesthetics and construction software optimizes execution and control, MeltPlan is building the missing layer - software that optimizes decisions and tradeoffs upstream, before scope is locked, procurement begins, and change orders become inevitable. MeltPlan’s long-term goal is to help teams make construction “boring” by making planning more intense: surfacing constraints and tradeoffs early, aligning stakeholders before plans are frozen, and reducing the need for late-stage redlines, rework, and change orders. MeltPlan is founded by operators who have built at scale. Kanav previously co-founded Innovaccer, a $3Bn health-tech company focused on making US healthcare more affordable and accessible. He’s now applying that systems-level thinking to construction.He’s joined by Tanmaya Kala, former Project Executive at DPR Construction, who led large commercial, healthcare, and life sciences projects. We combine deep tech scale with real construction execution. What This Role Really Is We are hiring a UI Engineering Lead with minimum 10 years of work exp , to drive frontend architecture scalable UI systems, and user experience across internal and external applications. The role involves building modern web applications using React, TypeScript, Next.js, Vite, and TailwindCSS, while leading reusable component development and microfrontend architecture using Module Federation. You will work closely with product and engineering teams, integrate Firebase services, and ensure frontend quality through Playwright and Vitest testing frameworks. The ideal candidate should have strong expertise in frontend engineering, scalable design systems, and modern UI architecture. What You’ll Do Build and maintain scalable frontend
MeltPlan | Planning Engine for the Built Environment MeltPlan is building the “planning engine” for the $14 Tn construction industry, an AI system designed specifically to optimize decisions before construction begins. While design software optimizes use and aesthetics and construction software optimizes execution and control, MeltPlan is building the missing layer - software that optimizes decisions and tradeoffs upstream, before scope is locked, procurement begins, and change orders become inevitable. MeltPlan’s long-term goal is to help teams make construction “boring” by making planning more intense: surfacing constraints and tradeoffs early, aligning stakeholders before plans are frozen, and reducing the need for late-stage redlines, rework, and change orders. MeltPlan is founded by operators who have built at scale. Kanav previously co-founded Innovaccer, a $3Bn health-tech company focused on making US healthcare more affordable and accessible. He’s now applying that systems-level thinking to construction.He’s joined by Tanmaya Kala, former Project Executive at DPR Construction, who led large commercial, healthcare, and life sciences projects. We combine deep tech scale with real construction execution. What This Role Really Is Code writing is a commodity. We’re not hiring someone to close tickets. We’re hiring someone who: Is biased toward building Thinks in systems Designs for scale and resilience Reviews architecture, not just PRs Can move fast without creating long-term mess You’ll ship products daily. You’ll also help shape the system so it doesn’t collapse under growth. What You’ll Do Build end-to-end features (DB → API → UI) Design scalable data models and backend architecture Ship clean, production-grade frontend experiences Review and improve system design decisions Work directly with founders on product direction Help define engineering standards as we scale What We’re Looking For Strong backend fundamentals (APIs, databases, performance, system desi
MeltPlan is building the “planning engine” for the $14 Tn construction industry, an AI system designed specifically to optimize decisions before construction begins. While design software optimizes use and aesthetics and construction software optimizes execution and control, MeltPlan is building the missing layer - software that optimizes decisions and tradeoffs upstream, before scope is locked, procurement begins, and change orders become inevitable. MeltPlan’s long-term goal is to help teams make construction “boring” by making planning more intense: surfacing constraints and tradeoffs early, aligning stakeholders before plans are frozen, and reducing the need for late-stage redlines, rework, and change orders. MeltPlan is founded by operators who have built at scale. Kanav previously co-founded Innovaccer, a $3Bn healthtech company focused on making US healthcare more affordable and accessible. He’s now applying that systems-level thinking to construction.He’s joined by Tanmaya Kala, former Project Executive at DPR Construction, who led large commercial, healthcare, and life sciences projects. We combine deep tech scale with real construction execution. What This Role Really is : We are seeking a detail-oriented and technically strong AI QA Engineer to ensure the quality, reliability, and performance of Large Language Model (LLM)-based systems. In this role, you will be responsible for designing and executing test strategies, validating model outputs, and building evaluation frameworks to enhance the accuracy, safety, and overall performance of AI-driven applications.We would particularly value candidates who have hands-on experience in developing evaluation frameworks (evals) for AI systems, along with strong expertise in comprehensive system testing and quality assurance practices.You are responsible for making MeltPlan work in the real world. What You'll Do: Design, develop, and execute evaluation frameworks (Evals) for Large Language Models (LLMs) and AI syst
MeltPlan | Planning Engine for the Built Environment MeltPlan is building the “planning engine” for the $14 Tn construction industry, an AI system designed specifically to optimize decisions before construction begins. While design software optimizes use and aesthetics and construction software optimizes execution and control, MeltPlan is building the missing layer - software that optimizes decisions and tradeoffs upstream, before scope is locked, procurement begins, and change orders become inevitable. MeltPlan’s long-term goal is to help teams make construction “boring” by making planning more intense: surfacing constraints and tradeoffs early, aligning stakeholders before plans are frozen, and reducing the need for late-stage redlines, rework, and change orders. MeltPlan is founded by operators who have built at scale. Kanav previously co-founded Innovaccer, a $3Bn healthtech company focused on making US healthcare more affordable and accessible. He’s now applying that systems-level thinking to construction.He’s joined by Tanmaya Kala, former Project Executive at DPR Construction, who led large commercial, healthcare, and life sciences projects. We combine deep tech scale with real construction execution. What This Role Really Is We are looking for an AI Research Scientist – Computer Vision to enhance and manage the PlanGraph model, which transforms 2D drawings into structured graphical representations of building elements. The role involves solving downstream business use cases such as quantity takeoff, code compliance, value engineering, and constructability analysis.We are specifically looking for hands-on researchers with experience in solving real-world Computer Vision problems and building custom vision models, VLMs, or VLLMs for production-grade applications. What You’ll Do Build and optimize custom Computer Vision models, VLMs, and VLLMs for construction intelligence workflows. Solve downstream business use cases including quantity takeoff, code complianc
Power and Performance Validation Engineer About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary Reporting to senior leadership within Architecture and Validation, the Power and Performance Validation Lead will drive validation strategy and execution for advanced AI compute silicon and systems. The role is responsible for leading power, thermal and performance validation activities across pre-silicon and post-silicon environments to ensure products meet efficiency, reliability and scalability expectations. This role requires strong technical expertise and collaboration across multiple engineering disciplines to deliver robust validation methodologies, scalable automation frameworks and actionable performance insights. The Team The Power and Performance Validation team sits within the Architecture and Validation organisation and is responsible for validating the performance, efficiency and thermal behaviour of Graphcore silicon and systems. The team supports the full product lifecycle, from early architectural modelling through to first silicon bring-up, characterization and production readiness. Engineers work closely with cross-functional teams globally to debug compl
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