Strategic Operations Lead in India

Managing Principal – Banking Transformation & Team Leadership (Chennai) Role Overview As a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes. This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous. Key Responsibilities Client Leadership & Growth Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology). Support origination and closing large transformation deals (primarily in Operations & Technology). Define and lead account growth strategy, including pipeline development and GTM propositions. Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy. Programme & Delivery Leadership Lead complex, multi-year transformation programmes across operations & technology. Drive design and implementation of target operating models, including process, technology, and workforce. Ensure delivery excellence through strong governance, risk management, and KPI tracking. Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale. People & Practice Leadership Build and scale high-performing consulting teams in Chennai and broader India. Own capability development and workforce planning and support hiring aligned to growth ambitions. Mentor team and lead capability build across key areas (programme delivery, workforce management, operations). Commercial & Business Management Drive revenue growth, utilisation, and margin

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role: We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys. The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team. Key Responsibilities: -Own app growth across activation, engagement, retention, monetization and winback. Drive growth for key service/product journeys and optimize critical user funnels. -Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation. -Drive experimentation, A/B testing, personalization and funnel optimization. -Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM. -Use customer data, cohorts and analytics to identify growth opportunities and measure impact. -Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters. -Lead and mentor Growth Managers and CLM execution teams. -Establish strong growth metrics, dashboards and operating rhythms. What We’re Looking For: -10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech. -Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred. -Proven track record of driving app growth and lifecycle marketing at scale. -Strong understanding of growth funnels, retention, engagement, experimentation and CLM. -Hands-on experience with AI/GenAI/Agentic capabilities for growth automa

Role Overview: The Procurement Manager / Senior Manager will be responsible for strategic sourcing, vendor management, contract negotiations, and procurement operations across Administration, Human Resources, and Insurance categories. The role is responsible for delivering cost efficiencies, ensuring service quality, managing supplier risks, and supporting business objectives through effective procurement practices and stakeholder engagement. Key Responsibilities: 1. Procurement & Category Management  Lead procurement for Admin, HR, offsite events, travel, Insurance etc.  Drive sourcing strategies, vendor selection, and commercial negotiations.  Ensure timely PR-to-PO cycle management and adherence to procurement policies. 2. E-Auction & Strategic Sourcing  Plan and execute e-auctions/RFQs to drive competitive pricing and transparency.  Identify suitable categories for e-auctions and maximize cost savings.  Analyze bid data and finalize vendors based on techno-commercial evaluation. 3. Vendor Management & Development  Identify, evaluate, and onboard new vendors.  Maintain strong vendor relationships and monitor performance (SLAs/KPIs).  Drive competitive bidding and cost benchmarking across categories. 4. Commercial & Contract Management  Lead commercial negotiations to achieve cost savings and value optimization.  Draft, review, and finalize contracts/agreements in coordination with legal teams.  Ensure compliance with organizational policies and audit requirements. 5. Stakeholder Management  Collaborate with internal teams (Admin, HR, Business, Finance) to understand requirements.  Provide procurement advisory and ensure alignment with business objectives. 6. Process, ERP & Governance  Manage end-to-end procurement lifecycle on ERP platforms (PR creation, PO issuance etc).  Monitor PR/PO aging and drive timely closures.  Drive process improvements and automation initiatives. Key Requirements:  8–12+ years of relevant e

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Senior Security Incident Responder is a lead technical authority for incident response execution, responsible for handling the most complex, high-impact, and business-critical security incidents across WPP. The role does not have line management responsibility; people management remains with the Security Incident Management Lead. What you'll be doing: KEY RESPONSIBILITIES Advanced Incident Detection, Analysis & Response - Lead investigations for high-severity and complex security incidents. - Perform deep technical analysis using SIEM, SOAR, EDR/XDR, identity, email, and cloud telemetry. - Execute and oversee containment, eradication, and recovery actions. - Act as technical incident commander when delegated. Escalation Handling & Stakeholder Coordination - Serve as the primary escalation point for complex incidents. - Coordinate with Legal, Privacy, Risk, Technology Operations, and agency teams. - Provide clear technical updates to senior stakeholders. Forensics, Evidence Handling & Assurance - Lead forensic evidence collection, preservation, and analysis. - Ensure d

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Senior Executive – People Operations will be the engine of our daily People operations, ensuring seamless execution of the employee lifecycle from onboarding to offboarding. This person will manage transactional People processes, maintain data integrity in our systems, act as the first point of contact for employee queries and support the employee lifecycle. This role is ideal for a detail-oriented, proactive, and customer-centric HR professional looking to grow their career in HR operations. What you'll be doing: Onboarding, BGV & Employee Lifecycle Management Coordinate and implement the day-one onboarding process for all new hires, ensuring a welcoming and professional experience. Collect, verify, and accurately archive physical and digital joining documents. Manage Employee ID creation and maintain digital / physical copy of employee files. Track the BGV process with the third-party vendor and follow up with candidates for missing documents. Highlight red flags to the respective Manager and to Asst Manager People Ops. Track probation timelines, coordinate ev

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Detection Engineering is responsible for designing, developing, and maintaining high-fidelity detection logic across enterprise security platforms. This role focuses on proactive threat detection, automation-first practices, and continuous improvement of detection coverage and accuracy, supporting the WPP SOC transformation into an Autonomic Security Operations model. What you'll be doing: Develop, test, and maintain detection rules and logic across SIEM, EDR, NDR, and cloud-native platforms. Regularly review and enhance detection logic to improve accuracy, reduce noise, and align with evolving threats. Work with wider WPP engineering teams to ensure high-quality, normalized telemetry for effective detection. Automate detection rule deployment, QA, and version control using scripting and CI/CD pipelines. Root Cause Analysis (RCA) Conduct RCA on missed detections, delayed responses, and high-severity incidents. Identify technical and process-level causes of detection failures or inefficiencies. Drive corrective actions based on RCA outcomes (e.g., rule improvements,

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Role Overview The Payroll Executive will be responsible for supporting end-to-end payroll operations, ensuring accurate payroll processing, statutory compliance, employee query management, and payroll reconciliations. The role requires attention to detail, strong payroll knowledge, and the ability to coordinate effectively with internal stakeholders and payroll vendors. Key Responsibilities Payroll Processing & Operations Process monthly payroll activities and ensure timely and accurate salary disbursement. Collect, validate, and compile payroll inputs including new hires, exits, salary revisions, leave data, and other employee-related changes. Prepare payroll input and reconciliation files using Excel. Verify payroll output reports received from payroll vendors, including salary registers, tax reports, and payroll summaries. Support Full & Final Settlement (F&F) processing and validation. Payroll Accounting & Reconciliations Assist in payroll account reconciliations and payroll-related general ledger validation. Support month-end payroll reporting and recon

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Department: Treasury Reporting To: Manager - Treasury Job Location: Mumbai Education Qualification Required: B Com/M Com Number of Years of Experience Required: 2-4Yrs Summary: The Treasury Analyst is responsible for the day-to-day management of treasury operations, ensuring efficient cash flow, accurate financial reporting, and compliance with internal controls and regulations. Key Responsibilities: Daily: Cash Management: Prepare and share daily cash position reports with OpCo and regional teams. Report cluster and cash balances to GL and Treasury Manager. Manage fund flow and cash flow, including loan disbursements, payments, rollovers, and follow-ups. Share bank debits with the Payments team and credits with the Collection team. Share bank statements (collections) with relevant teams. Accounting and Reporting: Account for and approve treasury-related entries and share with the GL team for posting. Prepare Bank Reconciliation Statements (BRSs). Follow up with Collection and Payment teams to resolve open items in BRS. Arrange entries for Conversion of EEFC balances to INR as needed. Tran

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Responsible for supporting and delivering transformation projects and initiatives for Technology Operations across the APAC region, with a strong emphasis on applying standardized project management methodologies, robust stakeholder engagement, and strict adherence to portfolio governance. Reporting into the regional Portfolio Management Office (PMO), the position ensures all initiatives are aligned with WPP’s global, regional, and agency-specific priorities, consistently delivering measurable value through effective execution and governance What you'll be doing: Project Management Ensure the effective management and successful delivery of transformation and run projects by adhering to best practices outlined by the Global TechOps Portfolio Office, guaranteeing that all project objectives and milestones are achieved efficiently. Lead comprehensive project planning and demand forecasting activities, ensuring these processes are fully integrated with established portfolio governance frameworks. Proactively address and resolve project prioritisation challenges and conflicting demands wi

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: Provide senior hands-on PAM engineering, owning complex change and integrations and assuring Kyndryl-delivered operations What you'll be doing: Engineer and assure complex PAM configuration, onboarding and integrations. Act as senior technical escalation above the Kyndryl run layer. Automate privileged-account onboarding and operational tasks. Assure the quality and security of partner-delivered change. Support audit remediation and control hardening. Own complex and small change in-house and provide senior technical escalation above the Kyndryl run layer. Assure the quality, safety and standards-compliance of Kyndryl-delivered change. Coach and uplift partner engineers and engineer out recurring failure. What you'll need: Expert PAM platform engineering and integration. Expert Beyond Trust product knowledge Vaulting, session management and connector configuration. Automation and scripting. Security hardening and troubleshooting. Change assurance and standards enforcement. Extensive hands-on senior engineering experience with the relevant platforms. Relevant senior technical certific

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Business Intelligence Developer drives the design, development, and maintenance of Power BI dashboards and reports used across AUNZ Finance and Operations. This role bridges data and stakeholders - translating requirements into intuitive, actionable dashboards, providing first-level support to end users, and delivering ad hoc analysis in partnership with the Head of Data & Analytics. What you'll be doing: KRA 1 Dashboard Design & Development Translate business requirements into intuitive, visually compelling Power BI dashboards and reports. Create wireframes and proof-of-concepts aligned with requirements, adhering to design standards. Develop custom visuals where native Power BI functionality does not meet business needs. Maintain quality control standards across own projects prior to release. KRA 2 Data Modelling & Security Design and refine data models underpinning dashboards, building on curated datasets. Implement and maintain row-level and application-layer security to ensure appropriate data access. Manage and monitor scheduled data refreshes, proactively resol

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Technology Risk & Controls Analyst operates as part of the second line Technology Risk & Controls function, working under the direction of the Technology Risk & Controls Manager, Tech Ops. The role supports the delivery of independent assurance over Technology Operations control environments, including infrastructure, cloud platforms, identity and access management, service management and core operational processes. The role is focused on executing high-quality control testing, audit support and remediation assurance activities in line with WPP standards and methodologies. The Analyst works closely with Technology Operations teams, Financial Risk & Control colleagues and auditors to evidence control performance, support audit readiness (including SOX 404) and contribute to a consistent, well-documented and sustainable control environment. What you'll be doing: • Perform control design and operating effectiveness testing across Technology Operations processes, including change management, access management, incident/problem management, backup and resil

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Threat Hunter is responsible for proactively identifying advanced threats that evade traditional security controls. This role involves hypothesis-driven investigations, leveraging threat intelligence, and analyzing telemetry across endpoints, networks, and cloud environments to uncover stealthy adversary activity. The Threat Hunter plays a critical role in reducing dwell time and strengthening organizational resilience under the Autonomic Security Operations model. What you'll be doing: Proactive Threat Hunting Execute hypothesis-driven hunts based on adversary TTPs and threat intelligence. Analyze telemetry from SIEM, EDR/XDR, NDR, and cloud-native platforms to identify anomalies. Develop and maintain hunting queries and scripts for automation and repeatability. Validate detection coverage through purple team exercises and adversary emulation. Threat Intelligence Integration Incorporate emerging threat intelligence into hunting hypotheses and detection pipelines. Maintain awareness of global threat actor tactics, techniques, and procedures (MITRE ATT&CK). Continuous Improvem

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Team Supervision & Leadership Lead, mentor, and evaluate a team of OTC Billing Specialists. Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress. Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios. Order-to-Cash Billing Operations Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices. Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations. Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application. Manage customer-specific billing requirements Dispute Management & Customer Relations Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues. Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO). Ensure timely resolution of cu

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Team Leadership and Management: Supervise, mentor, and train a team of Accounts Payable Specialists. Delegate tasks effectively and monitor team performance against established goals and KPIs. Conduct regular performance reviews and provide constructive feedback to team members. Foster a positive and collaborative team environment. Address and resolve employee issues and concerns promptly and effectively. Ensure adequate staffing levels and manage team schedules. P2P Process Oversight: Oversee the entire Procure-to-Pay (P2P) process, from purchase requisition to payment disbursement. Ensure accurate and timely processing of invoices, purchase orders, and payment requests. Identify and implement process improvements to enhance efficiency and accuracy within the P2P cycle. Monitor and resolve discrepancies related to invoices, purchase orders, and payments. Maintain strong relationships with internal stakeholders (e.g., Purchasing, Receiving, Finance) to ensure smooth P2P operations. Compliance and Controls: Ensure compliance with company policies, accounting standards, and regulat