Systems Architect in India

Scale is looking for a Support Systems & Routing Specialist to own and optimize the core infrastructure powering our contributor support operations. In this role, you will be responsible for configuring and maintaining systems like Zendesk, designing routing logic, and building scalable frameworks that ensure tickets are assigned accurately and efficiently. As our operations continue to grow, this role will play a critical part in ensuring our support systems scale seamlessly with increasing volume and complexity. You will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations. You will be part of a highly detail-oriented and systems-driven team, where your work directly impacts operational efficiency and contributor experience. This role is ideal for someone who thrives in building and improving systems that others rely on daily, and who enjoys solving complex operational challenges at scale. You will: Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers, automations, SLAs, and views Design and maintain routing logic to ensure accurate ticket distribution across skills, queues, and teams Build and manage the support agent skills framework (skills, tiers, certifications, queue structures) Monitor and optimize queue health, load balancing, and ticket assignment accuracy Configure and maintain integrations across support tools and reporting systems Troubleshoot system issues and partner with Engineering or vendors when needed Collaborate with Support Ops, T&S, TPMs, and Product to implement and improve workflows Document system configurations, workflows, and best practices clearly Provide training and guidance to stakeholders on system usage and routing logic Ideally you’d have: Experience administering Zendesk or similar support CRM systems Experience designing routing logic or managing skills-based systems in high-volume envir

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our mission Healthcare is too hard. At Zocdoc, we work every day to make it easier for patients to get the care they need. As Senior Administrator, Financial Systems & Automation, you’ll help ensure that the systems supporting Zocdoc’s financial operations are reliable, secure, scalable, and easy to use. You’ll own the Finance Applications service experience from intake through resolution, serve as a hands-on NetSuite expert, and help improve the connected tools and processes that Finance and Accounting rely on every day. This role is a strong fit for someone who enjoys solving practical systems problems, improving how work gets done, and taking ownership from the first request through the final outcome. You’ll enjoy this role if you are Energised by owning a system, service queue, or project from beginning to end Comfortable making thoughtful decisions when requirements are incomplete or priorities change Motivated by turning ambiguous problems into clear next steps Someone stakeholders trust for NetSuite guidance, issue resolution, and proce

Sr. Systems Software Engineer — Hyderabad - Phoenix Aquila, India. Apply via Workday.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders. Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed. YOU WILL Administer and configure applications – including Zendesk, Absorb, Jira,

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. This position can be based in Jacksonville, Florida (USA), London (UK), Dublin (Ireland), or Hyderabad (India). Candidates must have the legal right to work in the country where they are applying. The Role: The Vice President, Revenue and Expense Process and AI is responsible for the technology, operations and strategy for the ERP platforms that underpin our Global Business. This role leads cross-functional teams to modernise and simplify these processes including how we align all our Global markets onto a unified set of platform and standardized processes. This will be a transformative role which is responsible for the simplification of end-to-end processes and introducing new technologies to improve efficiency, scalability and control across the organization. This role will be heavily focused on the Workday platform and must be expert in the utilisation of Workday as it will serve as the primary point of contact & leadership within D&B. Alongside this, the professional should be a champion for AI innovation and adoption within the Finance department, partnering with the Finance team on opportunities for where advances in AI could be utilised. This will require the candidate to develop an AI strategy for Finance along with a pragmatic adoption process.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! As a Senior Salesforce Developer at New Relic, you will be responsible for building and maintaining our Salesforce org. You will work closely with our Sales Revenue & Finance teams to automate processes and build custom applications on the Salesforce platform. In this role, you will be responsible for the full development life cycle, from Design and Solution to deployment and maintenance. The ideal candidate will have 5+ years of experience as a Salesforce developer and be proficient in Apex, Lightning Web Components and Visualforce. They will also have experience with integrations and be able to work with other team members or independently. Duties & Responsibilities Design, develop, test, deploy, and maintain high-quality Salesforce.com solutions Configure Salesforce.com to meet business requirements Write Apex classes, triggers, Visualforce pages, and Lightning Web Components Integrate Salesforce.com with other systems (as needed) Perform data migrations Stay up to date on the latest Salesforce.com features Handle multiple projects simultaneously Work closely with business analysts, project managers, and other developers Adhere to coding standards and best practices Required Skills and Qualifications 5+ years of experience in Salesforce development, configuration, and customization Advanced Apex programming skills, including batch jobs, triggers, web services, and unit testing Experience with Lightning Components, Visualforce, and Force.com integration techno

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). Proactive approach to problem analysis and resolution of production incidents. Manage Issue tracking and prioritisation of day to day production incidents. Manage platf

Site Systems & IT Executive (Roads) oversees IT asset management and systems operations to ensure business continuity, data integrity, and optimal service delivery. Manage budgets, vendor relationships, and IT maintenance schedules, ensuring compliance with quality standards and enhancing operational efficiency Source: Adani Group | Job ID: 53359

Site Systems & IT Executive (Roads) oversees IT asset management and systems operations to ensure business continuity, data integrity, and optimal service delivery. Manage budgets, vendor relationships, and IT maintenance schedules, ensuring compliance with quality standards and enhancing operational efficiency Source: Adani Group | Job ID: 49611

Site Systems & IT Executive (Roads) oversees IT asset management and systems operations to ensure business continuity, data integrity, and optimal service delivery. Manage budgets, vendor relationships, and IT maintenance schedules, ensuring compliance with quality standards and enhancing operational efficiency Source: Adani Group | Job ID: 49613

Key Responsibilities : Primary responsibilities :- Installation and configuration of MySQL instances on single or multiple ports. Hands-on experience of working with MysQL 5.7 and MySQL 8. Clear understanding of MysQL Replication process flows , threads , setting up multi node clusters and basic troubleshooting. Understanding of at least one of the backup and recovery methods for MySQL . Strong fundamentals of SQL and able to understand and tune complex SQL queries when needed. Strong fundamentals on the linux system side and monitoring tools like top , iostats , sar etc. At Least couple of years of production hands on experience on medium to big sized MySQL databases. Setting up and maintaining users and privileges management system and troubleshooting relevant access issues. Some exposure to external tools like Percona , ProxySQL , HAP etc. Understand the transaction flows and ACID compliance. Basic understanding of networking concepts . Performing on-call support and should be able to provide the first level support . Excellent verbal and written communication skills. Strong shell scripting skills . Good to have Python . Secondary responsibilities. :- Able to configure and setup NOSQL databases like Mongodb and Cassandra. Ability to learn new technologies along with a team and a positive outlook to understand problems from the business point of view. Qualifications: Proficiency in database management systems such as , MySQL or NoSQL databases. SQL programming and database design skills. Knowledge of database performance tuning and optimization techniques. Familiarity with database security best practices. Scripting and automation skills (Good to have- Python). Good problem-solving and analytical skills. Excellent communication and teamwork skills.

... Address: Advanced Energy Systems (A.D.E.S) S.A.E. - Registered office - Kanakia Wallstreet Building Wing AUnit Number 403 4thFloor Chakala Andheri Kurla Road Chakala Midc Mumbai Andheri East Maharashtra India. Facility: ADES ADMIRAL XI Qualification: 10th Experience: 1 - 1 years Source: Sodexo India | Job Code: IJP570714

... Address: Rga Tech Park Utc Eco Energy 47 Maria Nagar Hadosiddapura Chikkakannalli Bengaluru Karnataka 560035. Facility: UBER INDIA SYSTEMS - FS BANAGLORE Qualification: Not Specified Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP568877

... Address: Advanced Energy Systems (A.D.E.S) S.A.E. - Registered office - Kanakia Wallstreet Building Wing AUnit Number 403 4thFloor Chakala Andheri Kurla Road Chakala Midc Mumbai Andheri East Maharashtra India. Facility: ADES ADMIRAL XI Qualification: 10th Experience: 1 - 1 years Source: Sodexo India | Job Code: IJP568179

Company Description Quantum Systems Management Pvt. Ltd. (QSMPL) is a multidisciplinary consulting firm specializing in Sustainability, ESG, Social Compliance, Technical Audits, Environmental Assessments, Supply-Chain Security, and ISO Management Systems. The company works with organizations across manufacturing, textiles, leather, apparel, electronics, engineering, and global supply chains to strengthen responsible business performance and meet international standards. QSMPL supports clients with ESG strategy, reporting, governance, stakeholder engagement, and disclosure aligned with leading global frameworks. The firm also conducts comprehensive social, environmental, and techno-social assessments, including worker wellbeing, responsible sourcing, and chain-of-custody systems. Combining technical depth, industry experience, and a sustainability-focused approach, QSMPL helps organizations build compliant, efficient, and future-ready systems. Role Description It is a full-time, on-site role based in Kolkata. The role involves planning, coordinating, and executing social, technical, environmental, and ISO audits for clients across diverse industry sectors. The Project Executive will review documentation, collect and analyze data, conduct on-site assessments, interview stakeholders and workers, and prepare clear, concise audit reports and improvement plans. Responsibilities include supporting clients with compliance gap analysis, corrective action plans, ESG and sustainability-related documentation, and readiness for buyer, brand, and certification audits. The role also includes collaborating with internal teams, maintaining up-to-date knowledge of relevant standards and frameworks, and contributing to training, client presentations, and continuous improvement initiatives. Qualifications Strong understanding of compliance, social audits, and ethical trade frameworks (e.g., BSCI, SMETA, SA8000, SLCP, Higg FSLM, WRAP, ICS or similar). Knowledge of ISO and management