Technical Quality Program Manager in Hyderabad

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. Perform initial troubleshooting and gather required information to diagnose issues. Escalate cases a

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are looking for a Principal Engineer, Products & Platforms to join our Product engineering team to provide technical leadership across Redwood’s Workload Automation Platform, defining architecture, driving modernization, and influencing engineering strategy across multiple teams. You will be instrumental in the design, development, and enhancement of our platform, building high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide. As a Principal Engineer, you will: Technical Leadership & Architecture: Define the path forward for complex engineering problems, establish best practices, lead design review and technology decisions, and mentor the team to excel, while driving the architecture, security, compliance, and observability of our Java/Spring Boot microservices. Platform and Infrastructure Ownership: Drive the deep understanding, architecture, and evolution of our core platform and infrastructure, focusing on resilience, communication between components, and scalability. Cross-Team Collaboration: Facilitate and drive cross-team collaboration with Product, QA, and other engineering groups to ensure end-to-end alignment and successful product delivery. AI Integration:

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. Operational Excellence Oversee daily ticket queues and ensure SLA compliance. Monitor long-running or stalled tickets and take corrective action. Handle a defined number of tickets weekly to maintain technical proficiency. Unblock high-priority or complex cases to maintain workflow continuity. Advanced Technical Issue Management Independently resolve complex issues using establish

Opportunity Overview: We are seeking a Technical, Hands-on Manager to lead a team responsible for building and maintaining high-quality healthcare market datasets and analytics that power internal insights, benchmarking, and external thought leadership . In this role, you will lead a team of data analysts responsible for the development, quality assurance, and ongoing refresh of market data assets. You will combine strong people leadership with technical expertise in analytics and data science to ensure reliable, scalable data pipelines and actionable insights. The ideal candidate is both a strong people manager and a hands-on analytics leader who can guide analysts in rigorous data methodology, translate data outputs into meaningful business insights, and partner closely with commercial strategy, product, clinical, and analytics stakeholders. What you’ll do: Lead and develop a team of data analysts responsible for the creation, validation, and ongoing refresh of healthcare market datasets. Mentor analysts in data methodology, statistical reasoning, and reproducible analytics practices to ensure consistent and rigorous analysis across the team. Establish analytic standards, coding practices, and documentation expectations to ensure all datasets and insights produced by the team are reproducible and scalable. Establish and maintain governance processes for market data including versioning, documentation, auditability, and traceability of data sources and methodologies. Oversee change-detection logic, ensuring the team systematically identifies and documents additions, removals, and shifts in the market dataset. Define and enforce data quality standards across ingestion, transformation, and analysis workflows. Collaborate with Data Engineering and Platform teams to ensure the underlying data infrastructure supports scalable ingestion, transformation, and analytics workflows used by the analyst team. Translate analytic outputs into business insights, benchmarks, and st

Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information. Works cooperatively with other team members and departments to develop effective and timely solutions for customers. Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions. Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems. Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues. Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call. Provides ass

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are looking for a highly skilled Lead Software Engineer to join our team on a full-time, permanent basis. In this role, you will lead the design and implementation of robust, scalable systems, provide technical direction to the team, and take ownership of end-to-end delivery. You will play a key role in building high-quality solutions across APIs, microservices, and integrations, while driving engineering excellence and best practices. As our Lead Engineer, you will be required to: Design, code, and unit test platform and integration components Develop frameworks for standardizing and enabling data flows via APIs, files, microservices, and message queues. Provide technical guidance to the team and take ownership of delivery Responsible to technically groom backlog items providing design, architecture, and implementation details Quality is the key driver to product engineering, ensure highly testable and quality deliverables To apply for this role, you should possess the following skills, experience and qualifications: Minimum 8+ years of strong programming experience on .NET platform, Microsoft Tech Stack Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular) Experience developing with containers, micro-services, and message queues Dedication to delivering high-performance, secure and scalable services Experience working with a wide variety of systems and integrating APIs from third parties Hands on experience with SQL and query optimization Analytical and troubleshooting skills to investigate and resolve issues Ability to dig through Memory, CPU and IO bottlenecks to improve performance and scalability Azure experience is a plus Knowledge and experience

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are looking for a passionate Software Engineer to join our dynamic feature team in Hyderabad, India. This team works on complex technical challenges, employs creativity and constantly learns a variety of frameworks, tools and technologies. As our Software Engineer, you will be required to: Contribute to tech grooming backlog items providing design, architecture, and implementation details Quality is the key driver to successful delivery, ensure highly testable and quality deliverables Leverage troubleshooting and analytical skills to analyze issues Experience with debugging, performance profiling and optimization Develop code within C#, ASP. NET,.Net Core, Entity Framework, Web API, Typescript/ Angular To apply for this role, you should possess the following skills, experience and qualifications: Expertise in C#, Angular, ASP.NET Web API, .Net Core, Entity Framework Hands on experience with SQL Azure experience is a plus but not a deal breaker Knowledge and experience with Html, CSS, JavaScript 2 years to 4 years of strong programming experience with C# and ASP.NET Bachelor’s Degree or above Ready to code, collaborate, and create impact? Submit your updated resume and let’s start your journey with Envoy Global.!!

Opportunity Overview: We are seeking a Senior Business Intelligence Engineer to join our Intelligence team. In this role, you will design, build, and optimize scalable data models and analytical assets that power reporting and self-service analytics across the organization. You will play a key role in strengthening our BI ecosystem by partnering closely with data platforms, and product teams to deliver high-quality, governed, and performant datasets and dashboards, while upholding best practices and standards.. This is an ideal opportunity for an experienced BI engineer who thrives in a hands-on technical role, can independently support complex initiatives, and is passionate about building clean, reliable, and scalable data foundations. This position offers the chance to have a substantial influence on the company, with the potential for rapid career advancement in a highly visible environment. What you’ll do: Collaborate with business stakeholders to understand reporting needs and translate them into functional requirements. Design, develop, and maintain BI reports, dashboards, and data visualizations using BI tools (e.g., Tableau, Power BI, etc.). Build and optimize Tableau dashboards and KPI frameworks with a focus on performance, usability, governance, and row-level security. Ensure data consistency and quality in reports by working closely with the data management team. Apply best practices in dbt modeling, testing, version control, and release management to ensure high-quality, maintainable pipelines. Perform data analysis and ad-hoc queries to support business decision-making. Stay current with industry best practices and emerging BI technologies. ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of secu

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, and clinical teams to deliver solutions that meet compliance, quality, and performance standards. This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems, and want to influence architecture and engineering practices at scale. What you’ll do: Technical Leadership & Architecture Define and drive the architecture of large-scale, distributed application systems across the Cohere platform. Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements. Champion engineering best practices in CI/CD, testing, release management, and observability. Hands-On Engineering Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin). Lead the development of core features and APIs that directly impact providers, payers, and patients. Partner with DevOps and Data teams to ensure seamless integration, scalability, and operational readiness. Quality & Compliance Focus Embed automated testing, monitoring, and release safeguards into the development lifecycle. Proactively address compliance and audit-readiness requirements in application

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features while also balancing scalability, reusability, and performance. As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, design , clinical and payment teams to deliver solutions that meet compliance, quality, and performance standards. This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems including data solutions, and want to influence architectural decisions for security and scale, drive cross-collaborations for alignment, establish technical standards for consistency and evolve both application and data engineering best practices at scale. What you’ll do: Technical Leadership & Architecture Define and drive the architecture of large-scale, distributed application systems across the Cohere platform. Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements. Champion platform engineering best practices in CI/CD, testing, release management, and observability. Hands-On Engineering Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin). Lead the development of core features and APIs that directly impact providers, payers, and patients. Partner with DevOps and Data teams to ensure seamless integration, scalability, and operati

Opportunity Overview: We’re looking for a Manager, Platform Engineering that can lead and grow a high-performing engineering team focused on Developer Experience, DevOps, SRE, and Quality. You will own the systems and processes that enable teams to build, test, release, and operate software with high velocity and reliability, driving engineering efficiency and operational excellence across the organization. What you’ll do: Lead a fast-paced, autonomous team of engineers focused on platform engineering, developer experience, DevOps, SRE, and quality engineering Own and drive the internal developer platform strategy and roadmap, improving how engineering teams build, test, deploy, and operate services Create transparency into engineering efficiency and system health through meaningful metrics across delivery, reliability, and quality Enable teams to move faster by improving CI CD pipelines, environments, tooling, and overall developer workflows Provide technical leadership across platform, infrastructure, and reliability, helping teams build scalable and resilient systems Ensure strong engineering practices across release processes, testing, quality, reliability, and security Define and enforce release guardrails, validation standards, and rollback mechanisms to improve production safety Improve environment stability and consistency across development, QA, and pre production environments Drive test strategy and automation maturity to improve overall product quality and confidence in releases Define and implement observability, monitoring, and alerting standards across systems Improve incident detection, response, and RCA practices, ensuring learnings translate into platform and system improvements Drive cloud infrastructure best practices across AWS, containers, and infrastructure as code Foster a culture of ownership, reliability, and continuous improvement within the team Provide innovative solutions for attracting, developing, and retaining top engineering talent I

Opportunity Overview: We are seeking a Lead Data Engineer to drive the design and delivery of our cloud-native healthcare data platform. You will lead the implementation of scalable data solutions built on AWS, Apache Iceberg, Lake Formation, Glue Catalog, Athena, dbt, and modern orchestration frameworks. This role combines deep hands-on engineering with technical leadership and collaboration across platform, analytics, and business teams. What you’ll do: Lead Data Engineering Initiatives Lead delivery of complex data engineering projects across multiple teams Drive technical execution from design through production deployment Establish scalable implementation patterns Build and Optimize Data Platforms Design and implement batch and near-real-time pipelines Build reusable ingestion, transformation, validation, and publishing frameworks Support modernization of legacy workloads Lakehouse Engineering Lead Apache Iceberg implementation and optimization Define standards for schema evolution, partitioning, compaction, and metadata management Ensure efficient storage and query performance Data Quality and Reliability Implement data quality frameworks Drive observability and monitoring practices Improve operational excellence and reliability Technical Leadership Review architecture and design proposals Conduct code reviews and engineering reviews Mentor engineers and establish best practices ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager. Required Qualifications: 8–12 years of Data Engineering experience. Experience leading enterprise-scale data initia

Opportunity Overview: The Data Platform team at Cohere Health is building a scalable, intelligent data ecosystem to power analytics, reporting, and operational decision-making across the company. We are seeking a Business Analyst II to serve as the bridge between client enablement and business needs and technical execution. You’ll work closely with clients, stakeholders, product managers, and engineers to gather requirements, write user stories, shape data solutions, and help drive the development of high-quality data products. As a Business Analyst II, you are expected to work independently on moderately complex initiatives, provide clarity and structure to technical delivery, and contribute to the ongoing evolution of our processes and workflows. This role combines attention to detail, analytical thinking, and cross-functional collaboration. This role offers the opportunity to work in a dynamic, mission-driven environment with the chance to make a measurable impact on healthcare outcomes. The ideal candidate will be curious, detail-oriented, and comfortable navigating fast-paced, cross-functional work. What you’ll do: Partner with clients, the client delivery team, product development and stakeholders across the business to gather and document detailed business and data requirements Translate business needs into clear user stories, and supporting epics, collaborating with the Sr. Product Manager and engineers to ensure accuracy and alignment Perform data gap analyses and source-to-target mapping to support onboarding of new data sources Validate data outputs and support QA processes using SQL and other tools to ensure accuracy, consistency, and completeness Support data profiling and quality monitoring efforts, while maintaining awareness of data lineage and providing business context to ensure end-to-end data reliability. Serve as the point of contact for requirement clarification during project delivery, ensuring alignment across teams Take initiative to improve

Role: Senior AI Engineer Location: Hyderabad, India (Hybrid) Department: Product Development About the Role GHX is building a cutting-edge LLM-powered document understanding platform focused on classification, structured data extraction, and intelligent orchestration at scale. This is a high-impact AI engineering role where you will own the full lifecycle—from problem framing to production deployment . Initially, you will focus on prompt engineering and evaluation systems , building the quality foundation for AI performance. Over time, the role expands into agent orchestration, system architecture, and migration of rule-based systems to LLM-driven pipelines . A strong foundation in software engineering (5+ years) is essential. This role demands engineering rigor across both traditional system design and AI system behavior . Core Responsibilities 1. Prompt Engineering Design prompts for diverse document classification and extraction tasks Treat prompts as formal specifications (precise, structured, and edge-case-aware) Develop few-shot, chain-of-thought, and structured output templates Manage prompt lifecycle: versioning, testing, and rollback 2. LLM Output Evaluation Create and maintain ground truth datasets Build automated evaluation pipelines (precision, recall, field-level accuracy) Identify and resolve conceptually incorrect outputs despite surface correctness 3. AI Agent Orchestration Design multi-agent workflows for document processing Implement tool-use patterns and integrate MCP servers Optimize orchestration for scale and efficiency 4. Software Engineering Develop production-grade APIs and backend services Apply Clean Architecture / DDD principles Write maintainable, testable Python code Contribute to CI/CD, deployment, and observability systems 5. Stakeholder Collaboration Act as a bridge between business stakeholders and AI systems Translate product requirements into technical architectures Communicate system behavior, limitations, and quality

Opportunity Overview: This is a unique opportunity to join a software engineering team that is growing quickly. You will build impactful healthcare technology on a modern stack utilizing your full stack software engineering background. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. What you’ll do: Lead technical design and architecture for complex features across our business intelligence platform Take full ownership of end-to-end feature releases, platform enhancements, and system optimization initiatives Drive technical decision-making by conducting thorough analysis, evaluating trade-offs, and making data-driven architectural choices Architect and implement highly scalable cloud-based data services, APIs, ETL pipelines, and user interfaces Build mission-critical backend systems supporting analytics, reporting, and complex data query capabilities at scale Design and develop intuitive UI platforms and interactive dashboards for data visualization and business intelligence Champion engineering excellence by establishing and enforcing best practices, design patterns, and coding standards Optimize system performance, identify bottlenecks, and implement solutions for scalability and reliability Define and maintain comprehensive test strategies, ensuring high code quality and test coverage Actively participate in ensuring Cohere maintains a disciplined approach to healthcare security, compliance, and data governance Mentor and coach junior and mid-level engineers, fostering their technical growth and career development Collaborate cross-functionally with product, data science, analytics, and business stakeholders to deliver robust technical solutions ISMS roles and respon