Technical Support Lead in India

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading. Responsibilities: · Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy. · Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues. · Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs. · Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements. · Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap. · Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders. Requirements: · 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment. · Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem. · Advanced Technical Exposure: Direct experie

Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com . About the role You'll join our Technical Support team as a technical writer. You'll write the documentation that helps customers understand and use the product. You'll report into Support, so you'll work closely with agents and support leaders to shape what the knowledge base should become. You'll also partner with product managers, designers, and engineers to document features before they ship. Your writing will shape how well customers can help themselves. You'll help reduce ticket volume, speed up support responses, and give the AI assistants that handle customer questions better material to work with. It's a hands-on writing role that directly affects customer experience. What you'll do Write and update knowledge base articles for the product areas you own, including admin guides, how-tos, and troubleshooting content Work with the support team to spot common customer issues, close gaps in the KB, and decide what to update next Partner with PMs and engineers as new features get built, drafting release notes, in-app help text, and UX microcopy along the way Own one or two product areas as your main focus, and pitch in on shared areas when needed Create your own screenshots and short screen recordings to go with your writing Explain AI fe

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. Operational Excellence Oversee daily ticket queues and ensure SLA compliance. Monitor long-running or stalled tickets and take corrective action. Handle a defined number of tickets weekly to maintain technical proficiency. Unblock high-priority or complex cases to maintain workflow continuity. Advanced Technical Issue Management Independently resolve complex issues using establish

The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Source: Adani Group | Job ID: 50722

The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Source: Adani Group | Job ID: 50739

The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Source: Adani Group | Job ID: 50734

The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Source: Adani Group | Job ID: 50742

The Lead - Technical Support, Electrical / Mechanical, will play a pivotal role in ensuring the seamless execution of technical operations within the Coal to Chemical business unit. This role is critical in driving operational excellence, optimizing equipment performance, and supporting the Head Project in achieving strategic objectives. The incumbent will leverage their expertise in electrical and mechanical systems to enhance the efficiency and reliability of processes, aligning with Adani Natural Resources' mission to meet India's energy and industrial needs sustainably. Source: Adani Group | Job ID: 42275

To Plan, execute and monitor various Civil job executed by team for process units and off sites. To Plan, execute and handover to subsequent discipline for composite job of process units and off sites. To help Engineering team to provide inputs for various units drawings from site Source: Adani Group | Job ID: 50726

To Plan, execute and monitor various Civil job executed by team for process units and off sites. To Plan, execute and handover to subsequent discipline for composite job of process units and off sites. To help Engineering team to provide inputs for various units drawings from site. Source: Adani Group | Job ID: 50723

To Plan, execute and monitor various Civil job executed by team for process units and off sites. To Plan, execute and handover to subsequent discipline for composite job of process units and off sites. To help Engineering team to provide inputs for various units drawings from site Source: Adani Group | Job ID: 50725

To Plan, execute and monitor various Civil job executed by team for process units and off sites. To Plan, execute and handover to subsequent discipline for composite job of process units and off sites. To help Engineering team to provide inputs for various units drawings from site Source: Adani Group | Job ID: 50724

To Plan, execute and monitor as per given schedule of various civil job for process units and off sites. Source: Adani Group | Job ID: 42278

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM). The team's main purpose is to ensure our customers love New Relic software. The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment. What you'll do Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward Work collaboratively with Support Managers, col

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed) We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficie