About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We’re looking for a strong operator to carry out the testing, deployment, and logging of new advanced technologies, working outside and from various offices around the Phoenix area. Two-week training will occur in the Phoenix Arizona Area. In this role, you’ll report to the Team Lead and be a core member of our Field Operations Team. Shift: This role requires working nights and weekends, with shift hours ranging from 2 PM to 12 AM. There may be a need to rotate between shifts to support operational and business needs. There will be a two week notice provided whenever this is needed. This role requires you to be comfortable with riding an electric bike in the Phoenix Area. You will need to be comfortable biking in day/night conditions as well as in traffic/on streets. You’re excited about this opportunity because you will… Manage live tests actively in transport, deployment, and safety Work closely with multiple stakeholders to improve the product, including hardware, software, and business operations teams Execute and document tests to verify autonomous technologies, including understanding behavior, product capabilities, new and existing issues, and added requirements Rigorous attention to process, testing programs, and checklists, ensuring high levels of safety as well as efficiency and reliability of new products We’re excited about you because… 2 years of experience or strong interest in the space Drivers license required, able to support multiple locations in Phoenix, including Tempe, Mesa, Chandler, Gilbert and Scottsdale Comfortable working outside and operating micro-mobility Experience and enthusiasm with live Field Operations
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Job description
About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step. About the Role We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment. You’ll take a thoughtful, human-centered approach to each
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Qualification
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation
Department · Merchant Support
Hiring company
DoorDash USA
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