Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Job Responsibilities: Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction. Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality. Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency. Qualifications: Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred. English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language. Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results. Pay Range RM4,000 — RM6,000 MYR
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Role overview
Job description
Who is Artefact? Artefact is a global consulting firm specialising in Data & AI , dedicated to transforming data into measurable business impact. We combine business consulting with deep expertise in data, AI, analytics, and technology to help organisations accelerate their transformation. Our multidisciplinary teams bring together consultants, data scientists, data engineers, AI engineers, and technology experts to deliver impactful solutions for leading organisations around the world. As we continue to grow our Data & AI capabilities in Southeast Asia, we are looking for an AI Engineer to join our team in Kuala Lumpur, Malaysia . About the Role As an AI Engineer, you will be a hands-on builder, working on the design, development, and deployment of AI and Generative AI solutions for our clients. You will work within multidisciplinary teams and collaborate directly with client stakeholde
…What they are looking for
Skills & requirements
Qualification
What We Are Looking For Bachelor's or Master's degree in Computer Science, Data Science, Engineering, AI/Machine Learning , or another relevant technical field; Experience with LLM-related technologies such as RAG, embeddings, prompt engineering, vector databases, or AI agents; Experience with frameworks and platforms for developing LLM or agentic AI applications
Department · Data Science

Hiring company
Artefact
Global data and AI consulting company. From strategy to deployment: AI solutions by industry, data platforms, governance, analytics and data marketing.
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