Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The AI Workforce Development Specialist owns the programs, partnerships, and communications that move Smart Mfg & AI's (SMAI's) upskilling agenda forward. This is a program- and people-centric role. You will design learning journeys, coordinate training across teams, run our expert and seminar series, maintain relationships with technology partners and universities, and track the adoption and impact of everything we deliver. You translate SMAI's strategy into well-run programs that help team members confidently adopt AI efficiency tools, learn new ways of working, and grow into emerging AI roles. You partner closely with the Workforce Development Engineer, who builds the hands-on technical content and tooling you bring to the organization. Responsibilities : Training & Upskilling of the SMAI Team - Own and drive the SMAI training agenda and the sharing of Best Known Methods (BKMs) for AI productivity tools, ensuring a steady cadence of high-quality, well-attended sessions. Coordinate training on new ways of working, including end-to-end (E2E) AI workflows, partnering with subject-matter experts to schedule, promote, and run sessions. Design and manage structured upskilling pathways that move team members into emerging roles such as AI Product Owner and E2E AI Full-Stack Developer. Administer skills and training platforms (LMS / learning platforms): curate catalogs, run enrollments and learning paths, and maintain content libraries. Define and track learning met
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Role overview
Job description
Job Title: Product Technical Specialist Location: 100% Remote (India) | US Shift US Pacific Timezone, working hours may vary in the hours of 5am-5pm PT depending on current staffing demands About the role: As a Product Technical Specialist, you will be the trusted technical expert for our customers, ensuring they have a seamless and reliable experience with our SaaS platform. This role is for a natural problem-solver who thrives on diving deep into complex technical issues. You will be the backbone of our support operations, diagnosing and resolving intricate problems related to our AWS-hosted environment, networking configurations, and integrated phone systems. You are energized by a fast-paced environment and are passionate about providing world-class support through phone, email, and chat, ready to tackle any challenge that comes your way, including participation in a rotating on-ca
…What they are looking for
Skills & requirements
Qualification
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 4+ years of experience in a technical support role for an Enterprise SaaS product. Proven experience working with or supporting AI/Automation technologies (e.g., Natural Language Processing, Chatbots, Voice bots, or AI-driven analytics). Technical Proficiency: Deep understanding of how AI systems work, including intent tuning, conversational flows, and AI training methodologies. Experience analyzing and troubleshooting AI-driven chatbots, voice bots, and data analytics tools. Strong hands-on experience with Zendesk for ticketing and customer support. Deep understanding of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and protocols like SFTP and HTTPS. Proven experience working with cloud environments, specifically Amazon Web Services (AWS) (e.g., Lex, Connect, EC2, S3, VPC). Familiarity with troubleshooting VoIP/telephony systems and understanding common communication routing issues. Core
Department · Support
Hiring company
Eltropy Inc.
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