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Active4w ago

AI Product Technical Specialist

Eltropy Inc.·📍 Hyderabad

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Job Title: Product Technical Specialist Location: 100% Remote (India) | US Shift US Pacific Timezone, working hours may vary in the hours of 5am-5pm PT depending on current staffing demands About the role: As a Product Technical Specialist, you will be the trusted technical expert for our customers, ensuring they have a seamless and reliable experience with our SaaS platform. This role is for a natural problem-solver who thrives on diving deep into complex technical issues. You will be the backbone of our support operations, diagnosing and resolving intricate problems related to our AWS-hosted environment, networking configurations, and integrated phone systems. You are energized by a fast-paced environment and are passionate about providing world-class support through phone, email, and chat, ready to tackle any challenge that comes your way, including participation in a rotating on-ca

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What they are looking for

Skills & requirements

Qualification

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 4+ years of experience in a technical support role for an Enterprise SaaS product. Proven experience working with or supporting AI/Automation technologies (e.g., Natural Language Processing, Chatbots, Voice bots, or AI-driven analytics). Technical Proficiency: Deep understanding of how AI systems work, including intent tuning, conversational flows, and AI training methodologies. Experience analyzing and troubleshooting AI-driven chatbots, voice bots, and data analytics tools. Strong hands-on experience with Zendesk for ticketing and customer support. Deep understanding of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and protocols like SFTP and HTTPS. Proven experience working with cloud environments, specifically Amazon Web Services (AWS) (e.g., Lex, Connect, EC2, S3, VPC). Familiarity with troubleshooting VoIP/telephony systems and understanding common communication routing issues. Core

Department · Support

EI

Hiring company

Eltropy Inc.

Technology

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